Axio Finance Customer Care No.

Updated on Friday, 24 July 2026 - 2:57pm

Organization:

axio.co.in

All India Number(s):

99629 10000 (For WhatsApp Support)

Website:

Official Website

iOS App:

axio: BNPL & Personal Loan

Android App:

axio: Expense Tracker & Budget

Email

ask [at] axio [dot] co [dot] in (For General Support)
help [at] axio [dot] co [dot] in (For General Query)

Important Link

Frequently Asked Questions

Offices Addresses

Sr No.	Location	Address
1	Mumbai	407, Satellite Gazebo, B Wing, Fourth Floor, Next to Solitaire Corporate Park, Chakala, Andheri East, Mumbai 400093
2	Delhi	3^rd floor, Plot-30, Shivaji Marg, 110015, Opposite CTC Mall, Moti Nagar, Najafgarh Road Industrial Area, New Delhi, Delhi 110015
3	Chennai	Shyamala Towers, 6^th Floor, East Wing, 136, Arcot Road, Saligramam Chennai- 600093
4	Pune	No. 101, 1^st floor, Plexus, S. No. 134/1CTS 1337/1, Anudh Pune Maharashtra-411007
5	Bengaluru	New no. 3 (Old no. 211), Gokaldas Platinum, Upper Palace Orchards, Bellary Road, Sadashiva Nagar, Bengaluru -560080

For Complaint

Level 1 :

For any query/complaint you can contact at details given below:
Contact No.: 9962910000 (WhatsApp)
Email: ask [at] axio [dot] co [dot] in , help [at] axio [dot] co [dot] in
You can also fill this Complaint Form .

Level 2 :

If your complaint is not resolved, then you can contact the manager of complaints management cell through the details given below:
Email: customersuccess [at] axio [dot] co [dot] in
Your complaint will be resolved within 1 day.

Level 3 :

If your complaint is not resolved, then you can contact the head of customer service through the details given below:
Email: head [dot] customersuccess [at] axio [dot] co [dot] in
Your complaint will be resolved within 14 days.

Level 4 :

If your complaint is not resolved, then you can contact the grievance redressal officer through the details given below:
Email: pno [at] axio [dot] co [dot] in
Your complaint will be resolved within 30 days.

Level 5 :

If your complaint is still not resolved within 30 days, then you can lodge your complaint online through RBI Complaint Management System (CMS) Portal or through the details the given below:

Sr No.	Designation	Contact No.	Email	Address
1	RBI Ombudsman	14448	-	Centralised Receipt and Processing Centre, 4^th Floor, Reserve Bank of India, Sector-17, Central Vista, Chandigarh-160017
2	Officer Incharge, Consumer Education and Protection Cell	080-22180501	cms [dot] cepcbengaluru [at] rbi [dot] org [dot] in	Reserve Bank of India, 10/3/8, Nrupathunga Road, Bengaluru, Karnataka - 560001
3	Officer Incharge, Ombudsman - NBFC	044-25395964	cms [dot] nbtcochennai [at] rbi [dot] org [dot] in	Reserve Bank of India, Fort Glacis, Chennai (T.N.) - 600001

You can also lodge your complaint online through RBI Sachet Portal .

Registered Offices

Sr No.	Office	Address
1	CapFloat Financial Services Private Limited	New no. 3 (Old no. 211), Gokaldas Platinum, Upper Palace Orchards, Bellary Road, Sadashiva Nagar, Bengaluru -560080
2	Axio Digital Private Limited (Formerly known as Thumbworks Technologies Private Limited)	No. 101, 1^st floor, Plexus, S. No. 134/1 CTS 1337/1, Anudh Pune Maharashtra- 411007

Social Sites

Comments

Fri, 11/11/2022 - 4:02pm — Anonymous (not verified)

never ever take loan

If I have rights I hv given them zero. star they don't deserve stars .Very bad services, never ever take loan, not use pay later services given by these banks. 931XX39071, he was following my case and I have paid all amount till from last 2 months, they are putting auto pay to my bank, Now I am following with him for NOC then he block my numbers and said do what ever you want. I have paid all amount as per him, but facing auto pay deductions & NOC pending, I got closure letter, but now I am not sure that is also right one or not . Never join this company for job, see how they are giving services, if you are good candidate then they will spoil your carrier too.

Tue, 18/10/2022 - 9:08pm — mandeep kumar (not verified)

Our account was deducted from

Our account was deducted from the balance of Rs 426 on 01/07/2022 and had completed the deducting, still the balance is getting deducted please in the help

Fri, 15/04/2022 - 3:35am — Niranjan Kumar (not verified)

Very dirty loan service

Your costomer care service not reach, no response my call

Thu, 20/08/2020 - 4:02pm — Sapna Shah (not verified)

Refund Debited Amt

My Moratorium Start from June,July and August but my EMI Debited in June because my A/C is maintain with cash but also 590/- Debited from my A/C on 18th Aug ...Can u plz Explain me Way this Amount was Debited ....If my moratorium Is going on...Till Aug 2020...Plz replay

Tue, 03/12/2019 - 3:19pm — Dadigopi (not verified)

I want customer care number

I want to know about my lone details

Thu, 02/03/2023 - 4:27pm — rahul chandrkant utekar (not verified)

proivde details of my emi

kindly provide details of EMI. I take ICICI health insurance policy. I paid all EMI still I received debited instruction msg on my mobile.
pls provide me solution ASAS possible.

regards,
Rahul Utekar.
mob no :987XXXXX92

Thu, 26/09/2019 - 8:28am — Neelam Rasaily (not verified)