Email

• customercare [at] aubank [dot] in (For General Query)

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• Branch Locator
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Important Contact Details

Grievance Redressal

Level 1

• For any query/complaint, you can contact at 180012001200 or mail at customercare [at] aubank [dot] in .
• You can fill this Complaint Form or you can also lodge your complaint through ODR Portal .

Level 2

• If your query is not resolved within 7 days, then you can also contact to the regional nodal officers contact details:
  

  Sr. No.	Region	Contact No.	Email	Address (AU Small Finance Bank Limited)
  1	Rajasthan	9773338508	rno [dot] jaipur [at] aubank [dot] in	Plot No. C-6, Harikishan Somani Marg, Ajmer Road, Jaipur, Rajasthan, Pin - 302001
  2	Madhya Pradesh	9116637034	rno [dot] bhopal [at] aubank [dot] in	6th Floor, Benchmark Business Park, Block No. A3, Bombay Hospital Road, Indore - 452010
  3	Chhattisgarh	7389901829	rno [dot] raipur [at] aubank [dot] in	Plot No. 22, Sheet No. 9, Near Daga Petrol Pump, Fafadik Chowk, Raipur, Chattisgarh, Pin - 492001
  4	Maharashtra and Goa	8422879342	rno [dot] mumbai [at] aubank [dot] in	Corporate House, G Block, 2nd Floor, Kanakia Zillion, Junction of LBS & CST Marg, BKC Annex, Kurla (West), Mumbai, Pin - 400070
  5	Delhi, Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh	9958336668	rno [dot] delhi [at] aubank [dot] in	1st Floor Plot no. 24, Ring Road, Lajpat Nagar - IV, New Delhi - 110024
  6	Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana	9958336668	rno [dot] chandigarh [at] aubank [dot] in	1st Floor Plot no. 24, Ring Road, Lajpat Nagar - IV, New Delhi - 110024
  7	Gujarat	8980027630	rno [dot] ahmedabad [at] aubank [dot] in	Ground Floor, Sheetal Varsha Complex, Shivranjani, Cross Road, Satellite, Ahmedabad, Pin - 380015
  8	Karnataka	9844364807	rno [dot] bangalore [at] aubank [dot] in	First Floor, No. 572, 20th Main, 1st Cross Road, 8th Block Koramangala, Bengaluru, Karnataka - 560095
  9	Kerala	9008407271	rno [dot] kerala [at] aubank [dot] in	Chowallur Tower, Civil Lane, Opp. Mar Augin Thoovana Church, Westside, Thrissur, Kerala-680004
  10	Union Territories of Jammu & Kashmir and Ladakh	9773380617	rno [dot] jammu [at] aubank [dot] in	Sh. Hardev Singh, Khasra No. 8, Shivaji Chowk, Sector 14, Ground Floor, Near Zorawar Singh Chowk, Nanak Nagar, Bahu Plaza, Jammu - 180004
  11	Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli, Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha) and Dehradun	9116658179	rno [dot] kanpur [at] aubank [dot] in	No CP6, Vikrant Khand 3, Gomti Nagar Lucknow, Uttar Pradesh - 226010
  12	West Bengal	8905111320	rno [dot] kolkata [at] aubank [dot] in	56A, Hemanta Basu Sarani, Stephen House, BBD Bag, Kolkata-700001
  13	Telangana & Andhra Pradesh	9840418856	rno [dot] hyderabad [at] aubank [dot] in	3-5-908/1,2,3 , Ground Floor, Himayat Nagar Hyderabad , Telangana -500029
  14	Odisha	8905111320	rno [dot] bhubaneshwar [at] aubank [dot] in	Plot No - 123, 124, Cuttack Puri Road, Laxmisagar - 1, Unit No-30, Khurda, Bhubaneswar - 751006
  15	Tamil Nadu	9773351909	rno [dot] chennai [at] aubank [dot] in	No. 137, Anna Salai, Mount Road, Chennai - 600002
  16	Bihar	8905111320	rno [dot] patna [at] aubank [dot] in	Ground Floor, Chandi House, Exhibition Road, Patna- 800001, Bihar, India
  17	Jharkhand	8905111320	rno [dot] ranchi [at] aubank [dot] in	101-102 Ist floor H-Square, Opp. Westside, Lalpur, Ranchi-834001, Jharkhand, India
  18	Assam	8905111320	rno [dot] guwahati [at] aubank [dot] in	Ground Floor, NBS Tower, G S RD, Near Datamation, Bora Service, Guwahati, Assam 781007, India
  19	Haryana	9958336668	rno [dot] haryana [at] aubank [dot] in	1st Floor Plot no. 24, Ring Road, Lajpat Nagar - IV, New Delhi - 110024

• If your query is still not resolved within 15 days, then you can contact to the Principal nodal officer contact given below:
  Contact No.: 0141-6660645
  Email: pno [at] aubank [dot] in
  Address: AU Small Finance Bank Limited
  CP3-235, Industrial Area, Apparel Park, Mahal Road, Jagatpura,
  Jaipur, Rajasthan, Pin - 302022

Level 3

• If your query is still not resolved, then you can contact to the Head Branch Banking
  

  Sr. No.	Departments	Email
  1	Head of Urban And Swadesh Banking, Govt Business And Wholesale Deposit	chief [dot] branchbanking [at] aubank [dot] in
  2	National Business Head Wheels	chief [dot] wheels [at] aubank [dot] in
  3	Head of Retail Assets	chief [dot] sbl [at] aubank [dot] in
  4	Head of Commercial Banking (Business Banking, REG And NBFC Funding)	chief [dot] smallmidcorporates [at] aubank [dot] in
  5	Head of Digital Bank AU0101	head [dot] creditcard [at] aubank [dot] in
  6	National Business Manager Home Loan	head [dot] homeloan [at] aubank [dot] in
  7	Managing Director And CEO	md [at] aubank [dot] in

Level 4

• If you are not satisfied by the above levels, then you contact to the Banking Ombudsman
  Toll Free: 14448
  Addres: Centralised Receipt and Processing Centre,
  Reserve Bank of India, 4^th Floor, Sector 17,
  Chandigarh -160017
• You can also lodge your complaint online through Complaint Management System (CMS) Portal .

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Contact No.: +91-1417141000
Missed Call Service: +91-9699099408
Email: nriservices [at] aubank [dot] in
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