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AU Small Finance Bank Customer Care No. 1800 1200 1200
Updated on Tuesday, 29 September 2026 - 2:16pm
Email
Organization:
AU Small Finance Bank Toll free Number(s):
- 1800 1200 1200 (For Mobile Banking/Disputed Transactions/Complaint, 24x7)
- 1800 26 66677 (Alternate No. For Mobile Banking/Disputed Transactions/Complaint, 24x7)
- 1800 120 2586 (Missed Call No. To Get Your Account Balance)
- 1800 121 2586 (Missed Call No. To Get Your Mini Statement)
- 1800 1200 1500 (For Credit Card Queries)
- 1930 (For Cyber Police Helpline)
All India Number(s):
- 1860 1200 1200 (For General Query/Complaint/Service Request, 24x7)
- 83 83 83 83 99 (For WhatsApp Banking)
International Numbers:
+91 141-7141000 (For NRI Customer Support)
+91 141-6673220 (Alternate NRI Customer Support)
Website:
Official Website
iOS App:
AU 0101: Savings, Credit, UPI
Android App:
AU 0101: Savings, Credit, UPI - customercare [at] aubank [dot] in (For Customer Care)
Important Links
Important Contact Details
| Sr.No. | Service | Contact No. | |
|---|---|---|---|
| 1 | Credit Card | 180012001500 (Toll free Number) 0141-7141100 (Non-Toll Free Number) |
creditcard [dot] support [at] aubank [dot] in , creditcard [dot] priority [at] aubank [dot] in (Premium Credit Cards), corpcc [dot] support [at] aubank [dot] in (Commercial Credit Cards) |
| 2 | Erstwhile Fincare Small Finance Bank Products/Services | 1800313313 (Toll Free Number) | customerservice [at] aubank [dot] in |
| 3 | Forex Card | India: 180012001200 (Toll free number), 186012001200 (Non Toll-Free number) Domestic Customer Travelling Abroad: +91 141 - 6133000 (Non-Toll-Free Number) |
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To Block or Hotlisting Debit Card
- By Contact No.: You can call 180012001200, 18002666677 .
- By App: Login to iOS or Android App and select Debit Card → Click to Block this card either temporarily or permanently.
- By NetBanking: Login → Choose the Card to block → Complete the Process
- By Branch: You can visit to your nearest Branch Location and submit Debit Card blocking request .
Grievance Redressal
Level 1:
- For any query/complaint, you can contact at 180012001200 or mail at customercare [at] aubank [dot] in .
- You can also fill this Complaint Form .
- For fraud related complaints you can lodge your complaint through the Online ODR Portal .
- You will receive a response/resolution within 7 days.
Level 2:
- If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to the Regional Nodal Officers at the details given below:
Sr.No. Region Email Address 1 Rajasthan rno [dot] jaipur [at] aubank [dot] in AU Small Finance Bank Ltd, CP-3/232, RIICO Industrial Area, Sitapura, Apparel Park, Mahal Road, Jagatpura, Rajasthan - 302022 2 Madhya Pradesh rno [dot] bhopal [at] aubank [dot] in AU Small Finance Bank Ltd, 5th Floor, Unit No. 26, 27, 28, Maple High Street, Hoshangabad Road, Bhopal, Madhya Pradesh - 462016 3 Chhattisgarh rno [dot] raipur [at] aubank [dot] in AU Small Finance Bank Ltd, Plot No. 22, Sheet No. 9, Near Daga Petrol Pump, Fafadik Chowk, Raipur, Chhattisgarh - 492001 4 Maharashtra & Goa rno [dot] mumbai [at] aubank [dot] in AU Small Finance Bank Ltd, Corporate House, G Block, 2nd Floor, Kanakia Zillion, Junction of LBS & CST Marg, BKC Annex, Kurla (W), Mumbai - 400070 5 Delhi, Ghaziabad & Gautam Budh Nagar (U.P.) rno [dot] delhi [at] aubank [dot] in AU Small Finance Bank Ltd, 1st Floor, Plot No. 24, Ring Road, Lajpat Nagar - IV, New Delhi - 110024 6 Himachal Pradesh, Punjab, Chandigarh rno [dot] chandigarh [at] aubank [dot] in AU Small Finance Bank Ltd, 1st Floor, Plot No. 24, Ring Road, Lajpat Nagar - IV, New Delhi - 110024 7 Gujarat rno [dot] ahmedabad [at] aubank [dot] in AU Small Finance Bank Ltd, Ground Floor, Sheetal Varsha Complex, Shivranjani Cross Road, Satellite, Ahmedabad - 380015 8 Karnataka rno [dot] bangalore [at] aubank [dot] in AU Small Finance Bank Ltd, 1st Floor, No. 572, 20th Main, 1st Cross Road, 8th Block, Koramangala, Bengaluru, Karnataka - 560095 9 Kerala rno [dot] kerala [at] aubank [dot] in AU Small Finance Bank Ltd, Chowallur Tower, Civil Lane, Opp. Mar Augin Thoovana Church, Westside, Thrissur, Kerala - 680004 10 J&K and Ladakh rno [dot] jammu [at] aubank [dot] in AU Small Finance Bank Ltd, 1st Floor, Plot No. 24, Ring Road, Lajpat Nagar - IV, New Delhi - 110024 11 Uttar Pradesh (excluding Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli, Muzaffarnagar, Baghpat, Meerut, Bijnor, Amroha) & Dehradun rno [dot] kanpur [at] aubank [dot] in AU Small Finance Bank Ltd, No. CP6, Vikrant Khand 3, Gomti Nagar, Lucknow, Uttar Pradesh - 226010 12 West Bengal rno [dot] kolkata [at] aubank [dot] in AU Small Finance Bank Ltd, 56A, Hemanta Basu Sarani, Stephen House, BBD Bag, Kolkata - 700001 13 Telangana & Andhra Pradesh rno [dot] hyderabad [at] aubank [dot] in AU Small Finance Bank Ltd, 3-5-908/1,2,3, Ground Floor, Himayat Nagar, Hyderabad, Telangana - 500029 14 Odisha rno [dot] bhubaneshwar [at] aubank [dot] in AU Small Finance Bank Ltd, Ground & First Floor, Anup Arcade, Plot No. 122, 121/2883, Cuttack Road, Laxmisagar, Bhubaneswar, Odisha - 751006 15 Tamil Nadu rno [dot] chennai [at] aubank [dot] in AU Small Finance Bank Ltd, No. 137, Anna Salai, Mount Road, Chennai - 600002 16 Bihar rno [dot] patna [at] aubank [dot] in AU Small Finance Bank Ltd, Ground Floor, Chandi House, Exhibition Road, Patna, Bihar - 800001 17 Jharkhand rno [dot] ranchi [at] aubank [dot] in AU Small Finance Bank Ltd, 101-102, 1st Floor, H-Square, Opp. Westside, Lalpur, Ranchi, Jharkhand - 834001 18 Assam rno [dot] guwahati [at] aubank [dot] in AU Small Finance Bank Ltd, Ground Floor, NBS Tower, G S Road, Near Datamation, Bora Service, Guwahati, Assam - 781007 19 Haryana rno [dot] haryana [at] aubank [dot] in AU Small Finance Bank Ltd, 1st Floor, Plot No. 24, Ring Road, Lajpat Nagar - IV, New Delhi - 110024
Level 3:
- If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Principal Nodal Officer at the details given below:
Contact No.: 0141-6660645
Email: pno [at] aubank [dot] in
Address: AU Small Finance Bank Limited,
CP3-235, Industrial Area,
Apparel Park, Mahal Road,
Jagatpura, Jaipur, Rajasthan -302020
Level 4:
- If your query is not resolved within 30 days, then you can escalate your complaint to RBI Banking Ombudsman at the details given below:
Contact No.: 14448 (9:30am-5:15pm)
Address: Centralised Receipt and Processing Centre (CRPC),
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh - 160017 - You can also lodge complaint online through RBI Complaint Management System (CMS) Portal or RBI Sachet Portal .
NRI Services
Contact No.: +91-1417141000 , +91 141-6673220
Missed Call Service: +91-9699099408
Email: nriservices [at] aubank [dot] in
Saving Account Form
Business Heads Contact Details
| Sr.No. | Designation | |
|---|---|---|
| 1 | Group Head - Liabilities | chief [dot] branchbanking [at] aubank [dot] in |
| 2 | National Business Head - Credit Card & Unsecured Loans | head [dot] creditcard [at] aubank [dot] in |
| 3 | Head of Retail Assets | chief [dot] retailasset [at] aubank [dot] in |
| 4 | Head of Commercial Banking | chief [dot] smallmidcorporates [at] aubank [dot] in |
| 5 | Managing Director & CEO | md [at] aubank [dot] in |
Download Forms
Office Addresses
| Sr.No. | Name | Contact No. | Address ( AU Small Finance Bank Limited) |
|---|---|---|---|
| 1 | Registered Office | 0141-4110060, 0141-3071800 | 19A, Dhuleshwar Garden, Ajmer Road, Jaipur - 302001 Rajasthan, India |
| 2 | Head Office | 0141-6660666 | Bank House, Mile 0, Ajmer Road, Jaipur - 302001 Rajasthan, India |
| 3 | Corporate Office | 022-62490600 | 5th Floor, E-Wing, Kanakia Zillion, Junction of CST Road And LBS Marg Kurla (West), Mumbai - 400070, Maharashtra |
Comments
Valuer Empanelment
Dear Sir,
I need to Empanel my company with your bank send me contact details of the person who opprate these
mu comapny Haripriya Associates Aleready Empanel in Diffrent Nationalise bank i Want to work with Your Bank
Lone matter
Sir. Au bank
Mare bhai ne aap ki bank me se lone liya tha lekin vo lone pura nahi kar paye is lone ke payment ke liye mane aapki bank ke officers se bat kiya bank me se muje kaha ke aap lone march month me pura paisa bhar doge to aap ko 17,00,000/ rs me settlement kar denge lekin meje writing me nahi diya tha or mane 17,00,000/ rs pura 25/03/2019 ko bhar diye he abhi muje bank me se esa bol rahe he ke aap ko 1,00,000/rs or dene hoge so pls help me ke ye lone 17,00,000/ rs me close kar ke muje noc letter dede.
pls help me
Information Regarding my Home Loan Process
Hello
this is banweri mishra I just file one home loan on AU bank could you inform me about that loan, Loan name is Maruti Mangal Company Sikar,
Is it in processing or Approved please let me know.
Thanks