I had logged a complaint 15 days back. Every two days i had been following up my call and spoke to so many representatives about the complaint , but all in vain.( The last call made was yesterday and spoke to the supervisor Mr.Shiva). I have products from all the brands like Samsung, whirlpool, L.G...etc, the service of all these is superb. But your product has always put me in a high state of pressure.
My complaint was that the water is not getting purified and wanted some body to attend to it immediately, but so far no one has turned up. If any of my family members fall sick by drinking this impure water , i am sure i am going to sue your company. With in a year i had faced this problem thrice. So i want you to take back the machine.
(when ever we call the customer care , we are kept in hold for at least for 15 minutes, this shows the functioning or your product.
Please at least to call back at 9790826092.
I am having Aquaguard Royale water purifier. It was not serviced for the last one year. I have complained one month back also. No response so far. Please reply
I had on last thursday (25.8) made a complaint to your office (Acquaguard water purifier) about the non-function of my Acquagard water purifier which was purchased just a year back. However till today none from your office visited my hone to attend the complaint. I strongly feel that i made a great mistake by going for Acquaguard purifier as their service has turned out to be poorer of poor. I was earlier using ALFA Water purifier and the service they have been providing was excellent. I think i should throw away acqua purifier and buy the same from ALFA.
Can a senior person from Eureka Forbes give reply to this email of mine. My customer ID is 1007471991 and complaint regn no. 63458028.
This is with reference to “Total Sense” model purchased by me in the m/o April,2011. I lodged a complaint on 9th Aug,2011 and got complain number 85310114. Again on 21st Aug,2011 I reminded customer care on my request and now today is 23rd but no one visited my place to fix the leakage problem. Is this is the way Eureka Forbes works.
I am now regretting my decision of buying Eureka Forbes product.
Peeyush Joardar
MS-6, Flat No 702
Kendriya Vihar
Sector-56, Gurgaon
Haryana, India
(M) 9811200193
Thank u for not having been attended to the complaint lodged by me vide Complaints No. 63281926 & 63344846.I have purchased vide Order No.79104588001 dt02.2011(Customer ID No.1007952619)During last two weeks I have complained through Customer Care(service centre)and they too took the complaint(Complaint No.63281926&63344846) since then your service personnel has not yet turned up for rectification.Then I am getting mobile No from Customer Care service and then contacted your personnel Mr. Saravanan(Assistant Mr.Siva)&Mr. Tangaraj.Daily I am trying to contact them and they are just giving lame excuses that he will attend in the evening, morning etc. During sales they have voluntarily made so many calls and some how sold the products, but during service either not attending the call or giving lame excuse. I have believed in the good-will of your company and purchased the above said product, But I have never seen such a bad service before, is this good-will of your company?
We have a launched a complain on 26/07/2011 they said they will send their man with in 24 working hours but he came on 30/07/2011 and did not do proper service so i am very dissatisfied with this company. Very poor service.
We are getting very poor request handling. More than a week back we logged the request for water filter cleaning and nobody has turned up yet. Today again we called the person and wanted to escalate the issue but seems like the customer service lives in a different world. When I went online it asked me to follow the steps again (Cust : 1006094931, Original Phone request # 0062921913, Web Request no.: a4f80bd537e2). The lack of cleaning on water filter starts affecting people's healths and should be attended very promptly. The experience with the service so far is very frustrating and totally unacceptable and reflects very poorly on the required standard of service from such a company and such an essential product !
Pl attend to water purifier service calls promptly
Address: K Kannan, 41/6 Subhashree Flats, 18th Avenue, Ashok Nagar, Chennai 600083, Phone 044 23712494,9940189379.
Comments
Take back the machine
I had logged a complaint 15 days back. Every two days i had been following up my call and spoke to so many representatives about the complaint , but all in vain.( The last call made was yesterday and spoke to the supervisor Mr.Shiva). I have products from all the brands like Samsung, whirlpool, L.G...etc, the service of all these is superb. But your product has always put me in a high state of pressure.
My complaint was that the water is not getting purified and wanted some body to attend to it immediately, but so far no one has turned up. If any of my family members fall sick by drinking this impure water , i am sure i am going to sue your company. With in a year i had faced this problem thrice. So i want you to take back the machine.
(when ever we call the customer care , we are kept in hold for at least for 15 minutes, this shows the functioning or your product.
Please at least to call back at 9790826092.
NOT SERVICED FOR ONE YEAR
I am having Aquaguard Royale water purifier. It was not serviced for the last one year. I have complained one month back also. No response so far. Please reply
complain
I want to return Aquaguard machine back to company....
9727859109
309, A/2 type
Mithapur,
Dist. Jamnagar
Non-attending the complaint
I had on last thursday (25.8) made a complaint to your office (Acquaguard water purifier) about the non-function of my Acquagard water purifier which was purchased just a year back. However till today none from your office visited my hone to attend the complaint. I strongly feel that i made a great mistake by going for Acquaguard purifier as their service has turned out to be poorer of poor. I was earlier using ALFA Water purifier and the service they have been providing was excellent. I think i should throw away acqua purifier and buy the same from ALFA.
Can a senior person from Eureka Forbes give reply to this email of mine. My customer ID is 1007471991 and complaint regn no. 63458028.
Anilkumar
Way Eureka forbes Treats its Customer
This is with reference to “Total Sense” model purchased by me in the m/o April,2011. I lodged a complaint on 9th Aug,2011 and got complain number 85310114. Again on 21st Aug,2011 I reminded customer care on my request and now today is 23rd but no one visited my place to fix the leakage problem. Is this is the way Eureka Forbes works.
I am now regretting my decision of buying Eureka Forbes product.
Peeyush Joardar
MS-6, Flat No 702
Kendriya Vihar
Sector-56, Gurgaon
Haryana, India
(M) 9811200193
not attending
Thank u for not having been attended to the complaint lodged by me vide Complaints No. 63281926 & 63344846.I have purchased vide Order No.79104588001 dt02.2011(Customer ID No.1007952619)During last two weeks I have complained through Customer Care(service centre)and they too took the complaint(Complaint No.63281926&63344846) since then your service personnel has not yet turned up for rectification.Then I am getting mobile No from Customer Care service and then contacted your personnel Mr. Saravanan(Assistant Mr.Siva)&Mr. Tangaraj.Daily I am trying to contact them and they are just giving lame excuses that he will attend in the evening, morning etc. During sales they have voluntarily made so many calls and some how sold the products, but during service either not attending the call or giving lame excuse. I have believed in the good-will of your company and purchased the above said product, But I have never seen such a bad service before, is this good-will of your company?
Comments
We have a launched a complain on 26/07/2011 they said they will send their man with in 24 working hours but he came on 30/07/2011 and did not do proper service so i am very dissatisfied with this company. Very poor service.
We are getting very poor
We are getting very poor request handling. More than a week back we logged the request for water filter cleaning and nobody has turned up yet. Today again we called the person and wanted to escalate the issue but seems like the customer service lives in a different world. When I went online it asked me to follow the steps again (Cust : 1006094931, Original Phone request # 0062921913, Web Request no.: a4f80bd537e2). The lack of cleaning on water filter starts affecting people's healths and should be attended very promptly. The experience with the service so far is very frustrating and totally unacceptable and reflects very poorly on the required standard of service from such a company and such an essential product !
Pl attend
Pl attend to water purifier service calls promptly
Address: K Kannan, 41/6 Subhashree Flats, 18th Avenue, Ashok Nagar, Chennai 600083, Phone 044 23712494,9940189379.