Air India Express Customer Care Numbers

Organization: 

Registered Office

Air India Express
Air - India Building,
Nariman Point,
Mumbai - 400 021, India

Headquaters

Air - India Express Building,
Gandhi Square, D.H. Road,
Kochi - 682 016, India.

Air India Express Customer Care Numbers

* Toll Free from BSNL/MTNL

Station   TELEPHONE nos. Email address Local Addresses
AMRITSAR Airport 0183-2214062 apmatq [at] yahoo [dot] in     
City office 0183-2500080 atq [dot] sm [at] airindia [dot] in PAL PLAZA BUILDING, 1ST FLOOR, SCO 32, SHOPPING CENTRE, RANJIT AVENUE,B-BLOCK, AMRITSAR.
MUMBAI Airport 022-66858082 ,022-6685 8083   Chhatrapati Shivaji International Termial , Sahar
City office 022-22796666    Air - India Building, Ground floor, Nariman Point, Mumbai - 400 021, India
KOZHIKODE Airport 0483 2710180 ccjapt [at] airindiaexpress [dot] in PO Karippur Airport, Malappuram DT, 673001
City office 0495 2760710 ccjcity [at] airindiaexpress [dot] in Eroth Centre, Bank Road, Calicut - 673001
KOLKATA Airport    mkakolkata [at] airindia [dot] in  
City office 033 2211 6944 ccu [dot] reservationmanager [at] airindia [dot] in  Air India Ltd, Air Lines House 39, C R Avenue, Kolkata - 700 012
KOCHI Airport 0484 2610050 cokapt [at] airindiaexpress [dot] in  
City office  0484 2610110   Air - India Express Building, Gandhi Square, D.H. Road, Kochi - 682 016, India.
DELHI Airport 9982705921 ,9015130835 mdadelhi [at] airindia [dot] in Indira Gandhi International Airport, New Delhi
City office      
CHANDIGARH Airport 0172-2242202 ixc [dot] apm [at] airindia [dot] in  
City office 0172-2624942 ixc [dot] sm [at] airindia [dot] in SCO 162-164, SECTOR 34A,CHANDIGARH
MANGALORE City office

0824-2450673,

0824-2451046,

0824-2451045(SM)

ixecity [at] airindiaexpress [dot] in, ammixe [at] airindia [dot] in STATION MANAGER, AIR INDIA,AIRLINE HOUSE,HAT HILL,LAL BAGH,MANGALORE 575006
Airport

0824 2220450,

0824 2220451, 0824-2254253,

0824-2254254

ixeapt [at] airindiaexpress [dot] in,ixeapt [at] airindia [dot] in AIRPORT MANAGER,Mangalore International Airport Ltd,Kenjar,Bajpe Post,Mangalore.
JAIPUR Airport

0141-2725997,

0141-2725197

jai [dot] apt [at] airindia [dot] in AIR INDIA LTD, JAIPUR INTERNATIONAL AIRPORT, TERMINAL-2
City office 0141-2744839 jai [dot] sm [at] airindia [dot] in AIR INDIA LTD, NEHRU PLACE, TONK ROAD, JAIPUR--302015
LUCKNOW Airport 0522-2435401 apmlko [at] yahoo [dot] in  
City office 0522-4026292  lko [dot] sm [at] airindia [dot] in Air India office 9, Aameen Complex, Rani Laxmi Bai Marg, Near Gemmni Hotel, Hazratganj,Lucknow-226001
CHENNAI Airport 044 2256 6001   Air India Ltd, Anna International Airport -T 4, Thirusulam, Chennai
City-Office 044 2345 3366   Air India Ltd, no 19 Rukmini lakshmi pathi salai, Egmore, Chennai 600 008
PUNE Airport 020-26683210 pnq [dot] apt [at] airindia [dot] in Civil Enclave, Lohegaon Airport, Pune-411032
City office 020-26057002 pnq [dot] reservations@airindia [dot] inpnq [dot] sm [at] airindia [dot] in 39/B, Wellesley Road. Ambedkar Road,opp.R.T.O,near Sangam Bridge, Pune-411001.
Timing :- MONDAY to SATURDAY 1000 hrs to 1700 hrs 
Lunch time : 1300hrs to 1400hrs.
THIRUVANANTHAPURAM Airport 0471-2501426 trvapt [at] airindiaexpress [dot] in New International Terminal Building, Chackai,Trivandrum-24
City office 0471 2500008   Air India Building, Museum Road, Vellayambalam, Trivandrum-695033
TIRUCHIRAPALLI Airport 0431 2341722 trz [dot] apt [at] airindia [dot] in Air India Ltd., Trichy International Airport, Trichy - 620007
City office 0431 2480288 ammtrzsr [at] airindia [dot] in Air India Ltd., no.4a Amalorpavi complex, Dindigul Main Road, Opp. to National College, Trichy-62001
VARANASI Airport 0542-2502667 vns [dot] apt [at] airindia [dot] in  
City office 0542-2622090, 0542-2622494, 0542-2622495, 0542-2502527 kp [dot] singh [at] airindia [dot] in,vns [dot] sm [at] airindia [dot] in Air India Ltd., Airlines Bhavan, 72 , Yadunath Marg,Cantt., Varanasi-221002

Air India Express Outside India Customer Care No.

Station   TELEPHONE nos. Email address Local Addresses
AL -AIN UAE Tele Sales 971 6 5970303 Air India Express Mezzanine International Airport P.O. Box- 1554, Al-Ain, UAE
Airport 00971 3 7855001 aiauhapt [at] eim [dot] ae Air India Express Mezzanine International Airport P.O. Box- 1554, Al-Ain, UAE
City office 00971 3 7664789 ixauh [at] atauae [dot] com Ground floor, Al Niyadi building, Salahudeen Al Ayyuvi Street no. 116, Near Sheikha Salama Masjid, Toen Centre, Al-Ain . P.O. Box 23236 
Working Hours :

Regular- SAT TO THU - 09:00 - 13:00 & 16:30 - 20:30 , FRIDAY : HOLIDAY.
Ramdan- SAT TO THU - 09:00 - 13:00 & 20:30 TO 22:30 , FRIDAY - : HOLIDAY 
Tele Sales Working Hours :

Regular- SAT TO THU - 09:00 - 19:30 , FRIDAY : CLOSED
Ramdan- SAT TO THU - 09:00 - 13:00 & 20:30 - 22:30 , FRIDAY & Public Holidays : CLOSED
ABUDHABI UAE Tele Sales 971 6 5970303   Air Indai Express Room NO: 2218, Terminal 1- Airline Office Abu Dhabi International Airport, ABU DHABI UAE
Airport 00971 2 5757033 aiauhapt [at] eim [dot] ae Air Indai Express Room NO: 2218, Terminal 1- Airline Office Abu Dhabi International Airport, ABU DHABI UAE
City office 00971 2 6313789 ixauh [at] atauae [dot] com Ground floor, Khalifa Al Suweidi building, opposite AI Manhal Palace, Airport road, Abu Dhabi. P.O. Box 6245 
Working Hours :

Regular- SAT TO THU - 09:00 - 20:00 & FRIDAY - 09:30 - 11:30 & 16:00 - 18:00.
Ramdan- SAT TO THU - 09:00 - 15:00 & 20:30 - 22:30 , FRIDAY - 09:30 - 11:30 & 16:00 - 18:00 
Tele Sales Working Hours :

Regular- SAT TO THU - 09:00 - 19:30 , FRIDAY : CLOSED
Ramdan- SAT TO THU - 09:00 - 13:00 & 20:30 - 22:30 , FRIDAY & Public Holidays : CLOSED
BAHRAIN Airport 0097317321284/85 bahaie737 [at] hotmail [dot] com Unit 3118, Level 7.8, Bahrain International Airport.
City office

0097317220787,

0097317220788,

0097317220789,

0097317220796

bahai [at] batelco [dot] com [dot] bh Air India, P.O.Box 45, C/0. M/s. Yusuf Bin Ahmed, Kanoo Commercial Bldg, Phase II 4th flr, Manama, Bahrain (AI GSA) 
Working Hours :

Regular- SAT TO THU - 08:00 - 12:30 & 15:30 - 18:00 , FRIDAY - HOLIDAY
Ramdan- 09:00 - 15:00 & 20:30 - 22:30 , FRIDAY : 09:00 - 11:00
DHAKA Airport 02 8901336     Mr R.Koli  Airport Manager, Terminal No.1,  Room No.15  (2nd floor), Kurmitola, Dhaka - 1229
City office 02 9348691     Mrs Leena Vineeth, Country Manager, Ruposhi Bangla Hotel, Annex Building, 1 (2nd floor)1 , Minto Road, Dhaka - 1000
DAMMAM Airport 966-13- 8837919  dmmkz [at] airindia-sa [dot] com, dmmkzai [at] airindia [dot] in  
City office 966-13- 8823480   sanaulla [dot] khan [at] kanoo [dot] com Airline Centre, Next to SABB HQ, King Abdul Aziz Road, P.O. Box 298 - Al-Khobar 31952,Kingdom of Saudi Arabia 
Working Hours :

Regular- SAT TO THU - 08:00 - 13:00 & 16:00 - 19:00 , FRIDAY : HOLIDAY
Ramdan- SAT TO THU - 09:00 - 13:30 & 21:00 - 23:30 , FRIDAY : HOLIDAY
DOHA Airport 974-44710201 doh [dot] apt [at] airindia [dot] in,dohai [dot] apt [at] gmail [dot] com A3-05A-10 LEVEL 3, PASSENGER TERMINAL COMPLEX, HAMAD INTERNATIONAL, AIRPORT, DOHA-QATAR
City office

974-44418423,

974-44418424,

974-40384689

doh [dot] mgr [at] airindia [dot] in,airindia [dot] doh [at] gmail [dot] com AIR INDIA/AIR INDIA EXPRESS, P.O.BOX: 3446, BUILDING NO. 17, ZONE 24, STREET NO. 840, EBN SEENA STREET, AL MUNTAZAH AREA, DOHA, QATAR 
Working Hours :

Regular- SAT TO THU - 08:00 - 13:00 & 16:00 - 19:00 , FRIDAY : 09:00 - 11:00
Ramdan- SAT TO THU - 09:00 - 15:00 & 20:30 - 22:30 , FRIDAY : 09:00 - 11:00
DUBAI UAE Tele Sales 971 6 5970303 ixuae [at] atauae [dot] com Reservation Office, Near Salah Al Din Metro Station, Fish Round about, Deira, Dubai
Airport 971 4 5048641 dxbapt [at] airindiaexpress [dot] in  
City office

971 4 2079444,

971 4 207971 4,

971 4 2216789

  Reservation Office, Near Salah Al Din Metro Station, Fish Round about, Deira, Dubai 
Working Hours :

Regular- SAT TO THU - 09:00 - 18:00 , FRIDAY : 09:00 - 11:00 & 16:00 - 18:00
Ramdan- SAT TO THU - 09:00 - 15:00 & 20:00 - 22:00 , FRIDAY : 09:00 - 11:30

Tele Sales Working Hours :

Regular- SAT TO THU - 09:00 - 19:00 , FRIDAY : CLOSED
Ramdan- SAT TO THU - 09:00 - 15:00 & 20:00 - 22:00 , FRIDAY & Public Holidays : CLOSED
KUWAIT Airport 96524726444 KWIKZAI [at] GMAIL [dot] COM Air India Limited, Room No FFM82, New Terminal Building Kuwait Airport, Kuwait
City office 00965 22438184 ,00965 22438186 kwiairindiasales [at] gmail [dot] com House of Travel (GSA-AIRINDIA) ,Al Hilaliah Building,Al Sour Street,P.O Box 594,Safat-13006 
Working Hours :

Regular- SAT TO THU - 08:00 - 12:30 & 16:00 - 19:30 , FRIDAY : HOLIDAY
Ramdan- SAT TO THU - 09:00 - 13:00 & 20:30 TO 22:30 , FRIDAY - : HOLIDAY
MUSCAT Airport 0096824521360 apmicmct [at] omantel [dot] net [dot] om Office No.11, Arrival Side, Muscat International Airport, Seeb Area, Muscat. Sultanate of oman
City office 96824762141 ialmct [at] omantel [dot] net [dot] om P.O. Box 962, PC 100,Opp. Central Bank, Muscat, Sultanate of Oman 
Working Hours :

Regular- SAT TO THU - 08:30 - 17:30 , FRIDAY : HOLIDAY
Ramdan- SAT TO THU - 08:30 - 17:30 , FRIDAY : HOLIDAY
RAS-AL-KHAIMAH Airport 97150 9438674 aixrkt [at] gmail [dot] com Air India Express Room No: 119, Ras Al Khaimah International Airport, P.O. Box 501, RAK UAE
City office 00971 7 2221789 asif [at] atauae [dot] com Ground Floor, Sheikh Sultan Building, Oman Road, Al Nakheel, Ras Al Khaima 
Working Hours :

Regular- SAT TO THU - 08:30 - 13:00 & 16:30 - 20:00 , FRIDAY : HOLIDAY
Ramdan- SAT TO THU - 09:00 - 15:00 & 20:30 TO 22:30 , FRIDAY - : HOLIDAY
RIYADH Airport 00966 11 2207679 ruh [dot] apt@airindia [dot] inruhkkai [at] gmail [dot] com  
City office 0096611 4786409 ixriyadh [at] gmail [dot] com, kingsley [dot] austin [at] kanoo [dot] com Air India C/o YBA Kanoo, Kanoo Tower, King Abdulaziz Plaza, Near Hotel Crowne Plaza, P.O. Box-753. Riyadh 11421. 
Working Hours :

Regular- SAT TO THU - 08:30 - 13:00 & 16:30 - 20:00 , FRIDAY : HOLIDAY
Ramdan- SAT TO THU - 09:00 - 13:30 & 21:00 TO 23:30 , FRIDAY - : HOLIDAY
SHARJAH UAE Tele Sales 00971 6 5084715 ixuae [at] atauae [dot] com Reservation Office, Meena Road, Near UNION National Bank, Sharjah
Airport 00971 6 5084715 apm [dot] shj [at] airindia [dot] in, icshjapt [at] eim [dot] ae
City office 00971 6 5970303 ixuae [at] atauae [dot] com Air India, Arabian Travel Agency Building,
Ground Floor, Al Arouba Street
P.O.Box : 1477, Rollah
Sharjah,United Arab Emirates

Branch Working Hours :

Regular- SAT TO THU - 09:00 - 21:00 , FRIDAY : 09:00 - 11:00 & 16:00 - 18:00
Ramdan- SAT TO THU - 09:00 - 15:00 & 20:30 - 22:30 , FRIDAY : 09:00 - 11:00 & 16:00 - 18:00 & 20:30 - 22:30 
Tele Sales Working Hours :

Regular- SAT TO THU - 09:00 - 19:30 , FRIDAY : CLOSED
Ramdan- SAT TO THU - 09:00 - 13:00 & 20:30 - 22:30 , FRIDAY & Public Holidays : CLOSED
SINGAPORE City Office Reservation: 
65 62214909

Sales: 
65 63257203
65 63378868
reservation [at] airindia [dot] com [dot] sg 


sales [at] airindia [dot] com [dot] sg
3, Coleman Street, #03-07/08, Peninsula Shopping Centre, Singapore 179804
Airport 65 65422152 sinkkic@gmail [dot] comapm [at] airindiasin [dot] com BOULEVARD #B16 - 006-02, 60, TERMINAL 2, Changi Airport, Singapore

Email-id

customersupport [at] airindiaexpress [dot] in

feedback [at] airindiaexpress [dot] in(for feedback)

Nodal Officer

Mr. Aby George

(Chief of Airport Services)

Phone No:0484-2610110
Email:nodal [at] airindiaexpress [dot] in

Appellate Authority

Mr. Yogesh Mundhwa
(Chief of Commercial )


Phone No:022-26265030
Emailappellate [at] airindiaexpress [dot] in

 

 


Comments

Denial of Boarding Pass in Air India Express (Confm No: UGMCTI )

Yesterday (March 2, 2018), my mother, sister, and her two children (one is 5-year old, and the other one is just 6 months old) faced horrible treatment from the authorities of Air India Express.

My sister is working in Oman, and she is residing in Buraimi city, which is more than 300 km from Muscat International Airport.

She booked a flight ticket in Air India Express (refer the attachment) two months back. There were 4 passengers - my sister (Priya Ann Philip), my mother (Saramma Philipose), and two children of my sister - Haren and Hanoch. The ticket was confirmed that time itself. Here are the details:
Date: March 2, 2018
Flight No: IX-554 (Muscat to Trivandrum)
Confirmation No: UGMCTI

Yesterday morning, she went to Muscat International Airport (from Buraimi which is more than 300 km away) for check-in, the Air India Express authorities informed her that, only 2 seats are confirmed, one of my sister and other for one child. The other two seats were not confirmed due to Over-Booking. And the authorities denied Boarding Pass to my family.

Unfortunately, Air India Express authorities totally neglected my family, They did not provide Boarding Pass in other flights. Rather my sister have to buy another ticket (Jet Airways) by spending more than 190 Omani Riyal (Around 33,000 Indian Rupees). And for catching that flight, my sister and family has to wait for another 12-15 hours, that also with two children (one is just 6 month old)..

If this kind of situation arise, it is the responsibility of Airline Company to provide basic facilities like Accommodation with Restroom Facility, Food, Drinking Water, etc to the passengers. Unfortunately Air India Express authorities did not provide any of these facilities and totally neglected them. My sister had to force to keep small babies on the floor.She has to spend money from her own pocket for Drinking Water, Food, Coffee, etc.

No way I can accept this kind of negligence from a Government-Owned Airline Company like Air India Express.

I want the relevant authorities to take immediate action against those responsible for this mess. Please do necessary action to refund the Rs. 33000 my sister spend on purchasing new ticket from Jet Airways along with the money she spend for food and other facilities. Airline authorities cannot simply wash their hand after denying the boarding pass.

In addition, please ensure this kind of situation do not arise for any passengers in the future.

Regards,

Riva Philip

Airindia Express irresponsible behaviour

I was one of the passenger travelling from Singapore to Chennai on 24th Nov 2012 by Airindia Express. The flight was delayed by 7 hours and there is no one in the airport to inform the passenger about the delay. The passengers were knocking all the counters out of frustration. No one was picking the phone including the customer care. My parents were trying to contact the Airindia Express offices in Chennai and Trichy but the same result. Nobody was paying a bit of sincerity. My old parents were so much worried and keep trying for the whole day and no one picked up the phone a single time. I have decided not to travel in Airindia in future.

worse service

I am really annoyed with the disgustin way you treat your costumers .
no proper information , no costumer support at all no one is asnwering the call .. i am trying from one week you r not giving us a free ticket
PIA is better then u all

PLEASE SHOW A BIT OF SINCERIETY TOWARDS THE COSTOMERS .

i have email many time also no one respons to that also..
best thing close down this line if you all cant handle it..
this is not charity organisation .. u r charging us remember that
i will never suggest any one for this airline

CALL CENTRE TEL NUMBERS

I was trying to book a ticket from Mangalore to Muscat yesterrday (8Oct 12) and I went thru a lot of problem.

I tried at least 8-10 times; some of the transation Nos are - 3260713, 3260167, 3260194, 3262491, 3258237, 3262835. Virtually, I was engaged whole day, but I could not complete the booking.

I tried today (9 Oct) morning (transaction # 3267658) and again failed. It goes smoothly from Steps 1,2,3, 4 but at 5 after taking all credit card details, the next scree appears with a note 'TRANSACTION WAS DECLINED BY CYBERSOURCE. PLEASE CONTACT THE CALL CENTRE TO COMPLETE THE BOOKING'.

But I could not find a Number for the CALL Centre.

Can you guide me how to come out of this problem. Do you really have a call centre??

Thanking you.

Ramesh Rai
Mangalore
8762539181

Worst airline

Dear air india team ,
I am really annoyed with the disgustin way you treat your costumers .
no proper information , no costumer support at all
PLEASE REMEMBER THAT I AM PAYING FOR THE TRAVEL AND NOT TRAVELLING FOR FREE , PLEASE SHOW A BIT OF SINCERIETY TOWARDS THE COSTOMERS .

EVEN IF AIR INDIA IS THE LAST POSSIBLE OPTION TO FLY I WOULD PREFFER THE GENERAL COMPARTMENT OF A PASSENGER TRAIN , BUT NOT AIR INDIA EXPRESS EVER

TAHANKING YOU
A NEVER GONNA FLY AIR INDIA PASSENGER

flight cancelled

they gave me info on last moment with an unsuitable time and some numbers that r not working to cancel the ticket.....................what to do????? i think its better not to go by AI ever ever in life they r all bunch of crooks and reckless

theft of Jewelery ( checked -in Bagage) AirIndiaExpress

Proudly Say Mera Bharat Mahan ,Soo (100) me se Ninanwe (99)Beiman

plz find below my email written to Airindiaexpress but they are sleeping on my complaint.

----Original Message-----
From: biznsplus <biznsplus [at] aol [dot] com>
To: customersupport <customersupport [at] airindiaexpress [dot] in>; iasmatq <iasmatq [at] yahoo [dot] co [dot] in>; atqcity <atqcity [at] airindiaexpress [dot] in>; atqairindia <atqairindia [at] yahoo [dot] com>; dxbcity <dxbcity [at] airindiaexpress [dot] in>; dxbapt <dxbapt [at] airindiaexpress [dot] in>
Sent: Tue, Jun 28, 2011 5:16 pm
Subject: theft from checked Baggage IX192,DXB-ATQ flight ,25june

Dear Commercial Manager,
Air India Express

I would like to draw your kind attention untoward incident of theft from checked baggage.My mother traveled from Dubai Terminal 2 to Amritsar on 25 june 2011 by 2100 hrs flight.After collecting checked baggage(Amritsar Airport) she realized her someone had touched it as all the pockets were half open and lock was also not in same fashion as she locked it.after opening the baggage in front of CISF staff deployed next to customs(Amristar airport)she noticed all the boxes /packs had been thoroughly searched like makeup kit ,one food pack ,mobile packaging box, jewellery box.

she discovered following items missing:

Jewellery:
1.ladies gold chain snake pattern.40gms.
2.ladies gold ear ring 11 gms.
3.Male gold plain finger ring 6 gms.

Electronics:

1.new E5 NOKIA mobile phone.

I would like you take the necessary action and trace the culprit and recover the stolen items .I am staying in this country ( UAE dubai )since last 6 years till date i haven't heard any of this incident from anyone. This is a big question mark on the honesty and integrity of your staff.
Honestly saying this particular incident had shaken our faith and confidence to travel by Air India Express.

Please do the needful.

Thanks and Regards

Rajesh Singh
Dubai
971503780486

Something about air india customer care

I have been frantically dialing this online booking helpdesk number of air india(011-24624074,75) just to let them help me out in some of my problem which i faced while using their online booking services. But no one has ever answered my call. I have been trying from the last 10 days or so. I dont know what happen to this department of air india. When i dial their toll free number, they ignored me by giving this numbers. I dont know what to do.

Questionable Service

To whom it may concern, Flight Air India - AI112
On the 29th May 2011

I am a frequent traveler and have flown with many airlines both in business class and economy class in the past number of years. I was shocked at the treatment i received on my first ever Air India flight and feel compelled to bring this to your attention and possibly bring it to the attention of authorities within the aviation business should we not get a satisfactory solution to the treatment which I encountered.
Before I explain the circumstance of my grievances I would like to point out a few facts, firstly I am regularly a business class passenger but I do understand the difference in expected service between the business class cabin and an economy cabin and I fully accepted that drop in service when I was booking my tickets. Secondly I had recently been ill and was eager to remain hydrated throughout the flight. Finally the awful service and treatment I received wasn’t actually from the young man who served my meals, but from his colleagues while they were seated at the back of the plane during periods in which they were not actively serving a meal or pushing various trolleys up and down.
My first experience of my treatment came when I walked to the back of the plane to go to the toilet and found 3-4 cabin crew members sitting chatting to each other. I wished to cross over to the other side to use the toilets but was told by a young man with terrible manners that I would have to walk the whole way around, as I walked away in bewilderment I could hear this young man and a female member of staff giggling and laughing, now while I obviously don’t know what they were laughing at it certainly made me feel self conscious. I find it impossible to explain how cabin crew would not have the good manners to briefly stand-up to let a paying customer cross the aisle to use the toilet.
My second and somewhat more prolonged experience was when I wished to order water to remain hydrated throughout the flight ( I asked for water 3 times during the flight from London to Delhi which I don’t think is excessive). On the first occasion I turned on the service light, only for a member of the cabin crew to turn it off without asking what I wanted. I turned on the light again, and finally a member of staff approached, with an extremely negative attitude. He may as well have said to me “what are you bothering me for”. I asked him for water which I received as he practically threw the bottle at me without as much as checking if that was all I needed or uttering a word. I really felt as if I was inconveniencing him. On the second occasion my light was on for a prolonged period before the same cabin crew member dealt with me in a similarly awful fashion. Finally on the third occasion which I asked for water the same crew member arrived with a large bottle of water for me, with an expression which suggest he was bored of me interrupting his conversation at the back of the plane.
While none of the above is truly an awful offense I couldn’t help but notice the prompt and courtous responses some of my fellow passengers’ received most notably a middle aged man, clearly of Indian origin. As one of the few Anglo-Irish people on the plane I couldn’t help but think that had I been of a different race (namely Indian) I would have been dealt with in a much more professional manner. I would expect this as a minimum from an airline which is every expanding and looking to truly internationalise their business. Surely this is not just an Indian airline for Indian people but an Indian airline in which all races would be dealt with in the same professional manner.
This experience has truly scared my imagege of Air India and while I could continue to type my anger on the page I believe it would add little extra. Surely you can see form the above that my experience with the airline was truly awful and I would call on you to at least rectify the treatment i received before my return trip on the 27th of June (Air India - AI333 & Air India - AI111) from Bangkok to London via Delhi. If I have not heard form you before then I will have little option but to bring this matter further, working on the assumption that Air India find this situation acceptable, which I certainly didn’t

Yours sincerely
Conor Brides

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