Air India Express Customer Care No. 044-4001 3001

Organization: 
All India Number(s): 
  • 044-4001 3001 (For Customer Support)
  • 044-2430 1930 (Alternate For Customer Support)

Emails

  • customersupport [at] airindiaexpress [dot] in (Customer Support)
  • offers [at] airindiaexpress [dot] in (For offers related query)

Install App

Important Link

International Contact Support

24x7 Call Centre
  • +91-44-40013001
  • +91-44-24301930

Online Offices

Station -- Contact
No.
Email Address
UAE Tele Sales -- +971-65970303 ixuae [at] atauae [dot] com Reservation Office, G Floor,
Arabian Travel Agency Building,
Umm Al Tarffa, Al Arouba Street,
Sharjah, Opposite KFC Rolla
Working Hours:
Regular
Telesales-Mon-Sat : 9am-1pm &
2pm-6pm, Sunday & Public Holidays:
Closed
Ramadan
Telesales-Mon-Sat : 9am-3pm
Abu Dhabi Airport +971-25757033 aiauhapt [at] eim [dot] ae Air India Express Room No: 2218,
Terminal 1-Airline Office, Abu Dhabi
International Airport
City
Office
+971-26313789 ixauh [at] atauae [dot] com Level 1, Showroom-M3, Bin Fardan
Tower, Ajmal Perfume/ Rivoli Building,
Sheikh Zayed 1stStreet, Near Baskin
Robbins, Khalidiyah, Abu Dhabi.
Working Hours:
Regular-Mon-Sat-9am-6pm &
Sunday-9am-12pm(only counter sales)
Ramadan
Sat-Thu-9am-3pm & 9pm-11pm,
Friday-9am-12:00pm
Al-Ain Airport +971-37855001 aiauhapt [at] eim [dot] ae Air India Express Mezzanine International
Airport P.O. Box-1554, Al-Ain, UAE
City
Office
+971-37664789 ixauh [at] atauae [dot] com Ground floor, Al Niyadi building,
Salahudeen Al Ayyuvi Street no. 116,
Near Sheikha Salama Masjid, Toen
Centre, Al-Ain . P.O. Box 23236
Working Hours:
Regular-Mon-Sat-9am-6pm & Sunday:
Holiday
Ramadan-
Sat-Thu-9am-1pm & 9pm-11pm,
Friday: Holiday
Bahrain Airport +973-17321285 bah [dot] apt [at] airindia [dot] in,
aiapmbah [at] airindia [dot] in
Unit 3118, Level 7.8, Bahrain International
Airport, Kingdom of Bahrain
City
Office
+973-17220787,
+973-17220788,
+973-17220789,
+973-17220796
ai-res [dot] bah [at] kanoo [dot] com Air India, P.O.Box 45, C/0. M/s. Yusuf Bin
Ahmed Kanoo, Kanoo Commercial Bldg,
Phase 1 Ground floor, Manama, Bahrain
(AI/ IX GSA)
Working Hours:
RegularSat-Thu-8:30am-6:30pm Friday
& Public Holidays-Closed
RamadanSat-Thu-8:30am-5pm
Dammam Airport +966-13-8837919
Fax:+966-13-8837909
dmmkz [at] airindia-sa [dot] com,
dmmkzai [at] airindia [dot] in
King Fahd International Airport, King Fahd
Road, Dammam Saudi Arabia
City
Office
+966-13-8823480
Fax: +966-13-8823822
sanaulla [dot] khan [at] kanoo [dot] com,
zakir [dot] hussain [at] kanoo [dot] com
Airline Centre, Next to SABB HQ, King
Abdul Aziz Road, P.O. Box 298-Al-Khobar
31952,Kingdom of Saudi Arabia
Working Hours :
Regular-Sat-Thu:8am-1pm & 4pm-7pm ,
Friday: Holiday
Ramadan-Sat-Thu: 9am-1:30pm & 9pm-
11:30pm, Friday: Holiday
Doha Airport +974-44710201 doh [dot] apt [at] airindia [dot] in,
dohai [dot] apt [at] gmail [dot] com
A3-05A-10 Level 3, Passenger Terminal
Complex, Hamad International Airport,
Doha, Qatar.
City
Office
+974-40387371,
+974-40387373
doh [dot] mgr [at] airindia [dot] in,
airindia [dot] doh [at] gmail [dot] com
Air India Express Office, Building No.17,
Al-Rawabi Street, Al-Muntazah Area,
Doha, Qatar
Working Hours :
Regular-Sat-Thu:8am-8pm
Ramadan-Sat-Thu:-9am-2:30pm &
20:30-11pm
Dubai Airport +971-45048641 dxbapt [at] airindiaexpress [dot] in PO Box 1701, Room 53, Dubai
International Airport, Dubai-United
Arab Emirates
City
Office
+971-42079444,
+971-42216789
ixuae [at] atauae [dot] com AI Express, Darussalam Building, Arabian
Travel Agency Building, Salaudeen Street,
PO Box 40906, Dubai-United Arab
Emirates
Working Hours.
Regular-Mon-Sat: 9am-6pm,
Sunday: 9am-11:30 & 4pm-6pm
Ramadan-Mon-Sat: 9am-4pm &
8:30pm-10:30pm
Kuala Lumpur Airport +60-12616 6798 outbound [at] oscarholidays [dot] com [dot] my,
oscar [at] oscarholidays [dot] com [dot] my
Oscar Holidays Sdn Bhd, Kuala Lumpur
International Airport (KLIA 1), Lot N4(A)
Main Terminal Building, Level 4 Kuala
Lumpur International Airport 64000 Sepang
Selangor
City
Office
+03-26944803,
+03-26944804,
+03-26944805
Oscar Holidays Sdn Bhd, Unit 01.02,
Level 1, Menara Multi-Purpose, Capital
Square, No. 8,Jalan Munshi Abdullah,
50100, Kuala Lumpur
Kuwait Airport +965-24726444 kwikzai [at] gmail [dot] com Air India Limited, Room No FFM82,
Terminal 1, New Terminal Building,
Kuwait Airport, Kuwait
City
Office
+965 22456700 sales [dot] kwiai [at] gmail [dot] com House of Travel,Al Hilaliah Building,Al
Sour Street,P.O Box 594, Safat-13006
Working Hours :
Regular-Sat-Thu: 8am-12:30pm &
4pm-7:30pm, Friday: Holiday
Ramadan-Sat-Thu: 9am-1pm & 8:30pm-
10:30pm, Friday- Holiday
Muscat Airport +968-24521360 apmicmct [at] omantel [dot] net [dot] om Office No.11, Arrival Side, Muscat
International Airport, Seeb Area, Muscat.
Sultanate of Oman
City
Office
+968-24762111,
+968-24762100,
Fax: +968-24762122
ialmct [at] omantel [dot] net [dot] om
ixmctsales [at] gmail [dot] com
P.O. Box 962, PC 100,Opp. Central Bank,
Muscat, Sultanate of Oman
Working Hours:
Regular/Ramadan-Sat-Thu:8:30am-5:30pm,
Friday: Holiday
Ras-Al-Khaimah Airport +971-509438674 aixrkt [at] gmail [dot] com Air India Express Room No: 119, Ras
Al Khaimah International Airport, P.O. Box
501, RAK UAE
City
Office
+971-7-2221789,
+971-7-2220789
asif [at] atauae [dot] com Ground Floor, Sheikh Sultan Building, Oman
Road, Al Nakheel, Ras Al Khaima
Working Hours:
Regular-Mon-Sat :9am-1:30pm & 4:30pm-
8pm, Sunday: Holiday
Ramadan-Mon-Sat: 9am-1pm & 8:30pm-
10:30pm, Sunday & Public Holidays:Closed
Riyadh Airport +966-11-2203895,
+966-11-2202081
ruh [dot] apt [at] airindia [dot] in,
ruhkkai [at] gmail [dot] com
Room No 32, Foreign Airlines office Area,
King Khalid International Airport,
Riyadh, Saudi Arabia
City
Office
+966-11-4772228
Ext: 219
ixriyadh [at] gmail [dot] com,
res [dot] riyadh [at] airindia [dot] in
Air India C/o YBA Kanoo, Kanoo
Tower, King Abdulaziz Plaza,
Near Hotel Crowne Plaza Minhal,
P.O Box 753. Riyad 11421
Working Hours: Regular-Sat Thu:
8:30am-5pm, Friday : Holiday Ramadan-
Sat-Thu:9am-3pm, Friday-: Holiday
Salalah City
Office
+968-24762111,
+968-24762100,
Fax: +968-24762122
ialmct [at] omantel [dot] net [dot] om,
ixmctsales [at] gmail [dot] com
P.O. Box 962, PC 100,Opp. Central Bank,
Muscat, Sultanate of Oman Working Hours :
Regular/Ramadan-Sat-Thu:8:30am-5:30pm ,
Friday: Holiday
Sharjah Airport +971-6-5084715 apm [dot] shj [at] airindia [dot] in,
icshjapt [at] eim [dot] ae
Sharjah International Airport,
Sharjah-UAE
City
Office
+971-6-5970303 ixuae [at] atauae [dot] com Reservation Office, G Floor, Arabian
Travel Agency Building, Umm Al Tarffa,
Al Arouba Street, Sharjah, Opposite
KFC Rolla
Working Hours:
Regular-Countersales-Mon-Sat-9am-8pm
,Sunday& Other holidays: 9am-11:30am &
4pm-6:30pm
Ramadan-Mon-Sat: 9am-4pm & 8:30pm-
10:30pm
Singapore Airport +65-65422152 sinkkic [at] gmail [dot] com,
apm [at] airindiasin [dot] com
Boulevard #B16-006-02, 60, Terminal
2, Changi Airport, Singapore
City
Office
Reservation:
+65-62214909
Sales:
+65-63257203
+65-63378868
reservation [at] airindia [dot] com [dot] sg,
sales [at] airindia [dot] com [dot] sg
3, Coleman Street, #03-07/08, Peninsula
Shopping Centre, Singapore 179804
Amritsar Airport 0183-2214062 apmatq [at] yahoo [dot] in Sri Guru Ram Dass Jee International
Airport, Ajnala Rd, Rajasansi, Amritsar,
Punjab-143101
City
Office
0183-2500080 atq [dot] sm [at] airindia [dot] in PalPlazaBuilding, 1st Floor, Sco32,
Shoping Centre, RanjitAvenue,B-Block,
Amritsar
Bengaluru Airport 9480825160 apmblr [at] airindia [dot] in,
blr [dot] dm [at] airindia [dot] in
Air India Ltd, II Floor Alpha 3,
Kempegowda International Airport
(KIAL), Devanahalli, Bengaluru-560300
City
Office
8022978424
blr [dot] reservationmanager [at] airindia [dot] in,
blr [dot] rzai [at] airindia [dot] in
Air India Ltd, K Block, Unity Buildings,
JC Road, Bengaluru-560002
Chandigarh Airport 0172-2242202 ixc [dot] apm [at] airindia [dot] in Chandigarh International Airport, New
Civil Air Terminal, Mohali District,
Sahibzada Ajit Singh
Nagar, Punjab-140306
City
Office
0172-2624942 ixc [dot] sm [at] airindia [dot] in SCO 162-164, Sector-34A,Chandigarh
Chennai Airport 044-22566001 praveen [dot] j [at] airindiaexpress [dot] in Air India Ltd, Anna International
Airport-T 4, Thirusulam, Chennai.
Coimbatore Airport 0422-2573396 cjbix [dot] apt [at] airindiaexpress [dot] in Coimbatore International Airport,
Avinashi Road, Coimbatore,
Tamil Nadu-641014
City
Office
0422-2399833 cjbix [dot] apt [at] airindiaexpress [dot] in --
Delhi Airport -- mdadelhi [at] airindia [dot] in Indira Gandhi International Airport, New
Delhi-110037
City
Office
-- delcity [at] airindiaexpress [dot] in Air India Express Limited, Air India
Reservation Building, Room No. B-02,
Basement, Safdarjung, Airport,
New Delhi- 110003
Hyderabad Airport 040-66605168 hyd [dot] apt [at] airindiaexpress [dot] in AO-26, Level-G, PTB, Rajiv Gandhi
International Airport,
Shamshabad-501218
Jaipur Airport 0141-2725997,
0141-2725197
jai [dot] apt [at] airindia [dot] in Air India Ltd, Jaipur International Airport,
Terminal-2
Kannur Airport 0490-2482600 cnnapt [at] airindiaexpress [dot] in Air India Express, Kannur International
Airport, Mattanooor , Kannur, Kerala
Working Hours:
Mon-Sun: 5am-10pm
Kochi Airport 0484-2610050 cokapt [at] airindiaexpress [dot] in Cochin International Airport, Airport Rd,
Kochi, Kerala 683111
City
Office
-- -- Air India Express Building, Gandhi Square,
D.H. Road, Kochi-682 016
Kozhikode Airport 0483-2710180 ccjapt [at] airindiaexpress [dot] in AI Express, Karippur Airport,
Malappuram-673001
City
Office
0495-2760710 ccjcity [at] airindiaexpress [dot] in Eroth Centre, 5/3165, Bank Road,
Vellayil, Kozhikode-673001
Lucknow Airport 0522-2435401,
0522-2436132
lko [dot] apt [at] airindia [dot] in,
apmlko [at] yahoo [dot] in
Chaudhary Charan Singh International
Airport, Amausi, Lucknow,
Uttar Pradesh-226009
City
Office
0522-4026292 lko [dot] sm [at] airindia [dot] in Air India office 9, Aameen Complex,
Rani Laxmi Bai Marg, Near Gemmni
Hotel, Hazratganj,Lucknow-226001
Madurai Airport 0452-2690133,
0452-2690333
ammixm [at] airindia [dot] in,
ixm [dot] apm [at] airindia [dot] in,
anandarajan [dot] k [at] airindiaexpress [dot] in
Air India Ltd, Madurai Airport,
Madurai-625022
Mangaluru Airport 0824-2220450,
0824-2220451,
0824-2254253,
0824-2254254
ixeapt [at] airindiaexpress [dot] in,
ixeapt [at] airindia [dot] in
Mangaluru International Airport Ltd,
Kenjar, Bajpe Post, Mangaluru.
Mumbai Airport 022-66858082,
022-66858083
aicl [dot] bom [at] airindiaexpress [dot] in Chhatrapati Shivaji International
Terminal, Mumbai, Maharashtra-
400099
City
Office
-- -- Air India Building, Ground floor,
Nariman Point, Mumbai-400021
Pune Airport 020-26683210 pnq [dot] apt [at] airindia [dot] in Civil Enclave, Lohegaon Airport,
Pune-411032
City
Office
020-26057002 pnq [dot] reservations [at] airindia [dot] in,
pnq [dot] sm [at] airindia [dot] in
Jewel Square, Unit No. 3, Ground
Floor, Koregaon Park Road, Near
Blue Diamond Hotel, Pune-411001
Surat Airport 0261-2296008 stvapt [at] airindiaexpress [dot] in,
surat [dot] sm [at] airindia [dot] in
Air India Express, Passenger Terminal
Building-Surat Airport, Surat-Dumas
Road, Magdalla, Gujarat-395007
Thiruvananthapuram Airport 0471-2500585 trvapt [at] airindiaexpress [dot] in New International Terminal Building,
Chackai, Trivandrum-24
City
Office
0471-2310310 trv [dot] sm [at] airindia [dot] in Air India Building, Museum Road,
Vellayambalam, Trivandrum-695033
Tiruchirappalli
(Trichy)
Airport 0431-2341755,
0431-2341744
trz [dot] apt [at] airindia [dot] in Air India Ltd,Trichy International
Airport, Trichy-620007
City
Office
0431-2481200,
0431-2483800
trzaibo [at] airindia [dot] in Air India Ltd., No.4A Amalorparava
Complex, Dindigul Main Road, Opp.
To National College, Trichy-620001
Varanasi Airport 0542-2622494,
0542-2622495
vns [dot] apt [at] airindia [dot] in Lal Bahadur Shastri International
Airport, Varanasi District, Babatpur,
Uttar Pradesh-221006
City
Office
0542-2502527 vns [dot] sm [at] airindia [dot] in Airlines Bhavan, 72 , Yadunath Marg,
Cantt., Varanasi-221002
Vijayawada Airport 0866-2846533 vga [dot] apt [at] airindia [dot] in Domestic Terminal, Vijayawada Airport,
Gannavaram, Krishna District-521101

Query/Complaints

  • For any Query/Complaints please go through FAQ section and
    email at customersupport [at] airindiaexpress [dot] in
  • If not satisfied with the support provided by the call centre and
    customer support mail team, you can forward the complaint to
    the Nodal Officer at nodal [at] airindiaexpress [dot] in
  • Still not satisfied; you have the option to take up the complaint
    with the Appellate Authority on his email : appellate [at] airindiaexpress [dot] in

Cancellation/Refund

  • Refund will be processed based on the cancellation and refund rules attached to the fares.
  • In case of a non-refundable ticket, only the non-airlines taxes will be refunded.
  • Currency-fares and charges are payable in any currency accepted by the carrier.
  • If payment is made in currency other than the fare published currency, payment
    will be processed at the rate of exchange established in accordance with carriers/
    Credit card company/Banking regulations and same will be applied to tickets
    purchased and refunds processed.
  • Period - Refund must be claimed within 1 year of date of cancellation of booking Read.

Registered Office

Air India Express
1st Floor, Old Operations Building,
Air India Complex,
Old Airport, Santa Cruz (East),
Mumbai-400029, India.

Corporate Headquarters

Air India Express Building,
Gandhi Square, D.H. Road,
Kochi-682016, India.

Social Sites


Comments

cancel booking, full refund or voucher

Dear Sir

I am an expat living and working in India.

I made this booking for my wife: WD5ZWV

She could not board the plane in Dubai because she was on transit and we had to book another flight with AIRINDIA
After contacting the call center, they say that the PNR is blocked and I can´t cancel the flight nor ask for full refund on the website,

We had asked for refund or a voucher to customer service support by email but no clear answer by AIRINDIA EXPRESS was provided. We do not know what amount will be refunded or even when. They did not even mention vouchers. This is very disrespectful for customers.

Please we had suffered a lot because of this cancellation and customer support do not help customers at all.

Besides there is no answer provided by this airline. I have complained at airsewa and Department of consumers affairs.
We are foreigners and we get a poor impression on this airline, we will not consider booking with Air India express ever again as customer service
support is far from good.

Ticket cancelled without my Knowledge

PNR: NIRILY

Today morning when I tired to book the ticket which was booked under above PNR, I was quite shocked to notice that my ticket was cancelled without my knowledge and now I am not able to travel.....The ticket amount was also not credited back to my credit card as mentioned in the receipt. It seems that some system error in your end..Please settle this ASAP as I need to travel on this date with my family ....Please note that I booked under different PNR for my family ..since my ticket is cancelled, now my family not able to travel..Please help

Denial of Boarding Pass in Air India Express (Confm No: UGMCTI )

Yesterday (March 2, 2018), my mother, sister, and her two children (one is 5-year old, and the other one is just 6 months old) faced horrible treatment from the authorities of Air India Express.

My sister is working in Oman, and she is residing in Buraimi city, which is more than 300 km from Muscat International Airport.

She booked a flight ticket in Air India Express (refer the attachment) two months back. There were 4 passengers - my sister (Priya Ann Philip), my mother (Saramma Philipose), and two children of my sister - Haren and Hanoch. The ticket was confirmed that time itself. Here are the details:
Date: March 2, 2018
Flight No: IX-554 (Muscat to Trivandrum)
Confirmation No: UGMCTI

Yesterday morning, she went to Muscat International Airport (from Buraimi which is more than 300 km away) for check-in, the Air India Express authorities informed her that, only 2 seats are confirmed, one of my sister and other for one child. The other two seats were not confirmed due to Over-Booking. And the authorities denied Boarding Pass to my family.

Unfortunately, Air India Express authorities totally neglected my family, They did not provide Boarding Pass in other flights. Rather my sister have to buy another ticket (Jet Airways) by spending more than 190 Omani Riyal (Around 33,000 Indian Rupees). And for catching that flight, my sister and family has to wait for another 12-15 hours, that also with two children (one is just 6 month old)..

If this kind of situation arise, it is the responsibility of Airline Company to provide basic facilities like Accommodation with Restroom Facility, Food, Drinking Water, etc to the passengers. Unfortunately Air India Express authorities did not provide any of these facilities and totally neglected them. My sister had to force to keep small babies on the floor.She has to spend money from her own pocket for Drinking Water, Food, Coffee, etc.

No way I can accept this kind of negligence from a Government-Owned Airline Company like Air India Express.

I want the relevant authorities to take immediate action against those responsible for this mess. Please do necessary action to refund the Rs. 33000 my sister spend on purchasing new ticket from Jet Airways along with the money she spend for food and other facilities. Airline authorities cannot simply wash their hand after denying the boarding pass.

In addition, please ensure this kind of situation do not arise for any passengers in the future.

Regards,

Riva Philip

Airindia Express irresponsible behaviour

I was one of the passenger travelling from Singapore to Chennai on 24th Nov 2012 by Airindia Express. The flight was delayed by 7 hours and there is no one in the airport to inform the passenger about the delay. The passengers were knocking all the counters out of frustration. No one was picking the phone including the customer care. My parents were trying to contact the Airindia Express offices in Chennai and Trichy but the same result. Nobody was paying a bit of sincerity. My old parents were so much worried and keep trying for the whole day and no one picked up the phone a single time. I have decided not to travel in Airindia in future.

worse service

I am really annoyed with the disgustin way you treat your costumers .
no proper information , no costumer support at all no one is asnwering the call .. i am trying from one week you r not giving us a free ticket
PIA is better then u all

PLEASE SHOW A BIT OF SINCERIETY TOWARDS THE COSTOMERS .

i have email many time also no one respons to that also..
best thing close down this line if you all cant handle it..
this is not charity organisation .. u r charging us remember that
i will never suggest any one for this airline

CALL CENTRE TEL NUMBERS

I was trying to book a ticket from Mangalore to Muscat yesterrday (8Oct 12) and I went thru a lot of problem.

I tried at least 8-10 times; some of the transation Nos are - 3260713, 3260167, 3260194, 3262491, 3258237, 3262835. Virtually, I was engaged whole day, but I could not complete the booking.

I tried today (9 Oct) morning (transaction # 3267658) and again failed. It goes smoothly from Steps 1,2,3, 4 but at 5 after taking all credit card details, the next scree appears with a note 'TRANSACTION WAS DECLINED BY CYBERSOURCE. PLEASE CONTACT THE CALL CENTRE TO COMPLETE THE BOOKING'.

But I could not find a Number for the CALL Centre.

Can you guide me how to come out of this problem. Do you really have a call centre??

Thanking you.

Ramesh Rai
Mangalore
8762539181

Worst airline

Dear air india team ,
I am really annoyed with the disgustin way you treat your costumers .
no proper information , no costumer support at all
PLEASE REMEMBER THAT I AM PAYING FOR THE TRAVEL AND NOT TRAVELLING FOR FREE , PLEASE SHOW A BIT OF SINCERIETY TOWARDS THE COSTOMERS .

EVEN IF AIR INDIA IS THE LAST POSSIBLE OPTION TO FLY I WOULD PREFFER THE GENERAL COMPARTMENT OF A PASSENGER TRAIN , BUT NOT AIR INDIA EXPRESS EVER

TAHANKING YOU
A NEVER GONNA FLY AIR INDIA PASSENGER

T booking

Sir, can i ticket book for 15 october dubai to lucknow

T booking

Sir, can i ticket book for 15 october dubai to lucknow

flight cancelled

they gave me info on last moment with an unsuitable time and some numbers that r not working to cancel the ticket.....................what to do????? i think its better not to go by AI ever ever in life they r all bunch of crooks and reckless

theft of Jewelery ( checked -in Bagage) AirIndiaExpress

Proudly Say Mera Bharat Mahan ,Soo (100) me se Ninanwe (99)Beiman

plz find below my email written to Airindiaexpress but they are sleeping on my complaint.

----Original Message-----
From: biznsplus <biznsplus [at] aol [dot] com>
To: customersupport <customersupport [at] airindiaexpress [dot] in>; iasmatq <iasmatq [at] yahoo [dot] co [dot] in>; atqcity <atqcity [at] airindiaexpress [dot] in>; atqairindia <atqairindia [at] yahoo [dot] com>; dxbcity <dxbcity [at] airindiaexpress [dot] in>; dxbapt <dxbapt [at] airindiaexpress [dot] in>
Sent: Tue, Jun 28, 2011 5:16 pm
Subject: theft from checked Baggage IX192,DXB-ATQ flight ,25june

Dear Commercial Manager,
Air India Express

I would like to draw your kind attention untoward incident of theft from checked baggage.My mother traveled from Dubai Terminal 2 to Amritsar on 25 june 2011 by 2100 hrs flight.After collecting checked baggage(Amritsar Airport) she realized her someone had touched it as all the pockets were half open and lock was also not in same fashion as she locked it.after opening the baggage in front of CISF staff deployed next to customs(Amristar airport)she noticed all the boxes /packs had been thoroughly searched like makeup kit ,one food pack ,mobile packaging box, jewellery box.

she discovered following items missing:

Jewellery:
1.ladies gold chain snake pattern.40gms.
2.ladies gold ear ring 11 gms.
3.Male gold plain finger ring 6 gms.

Electronics:

1.new E5 NOKIA mobile phone.

I would like you take the necessary action and trace the culprit and recover the stolen items .I am staying in this country ( UAE dubai )since last 6 years till date i haven't heard any of this incident from anyone. This is a big question mark on the honesty and integrity of your staff.
Honestly saying this particular incident had shaken our faith and confidence to travel by Air India Express.

Please do the needful.

Thanks and Regards

Rajesh Singh
Dubai
971503780486

Something about air india customer care

I have been frantically dialing this online booking helpdesk number of air india(011-24624074,75) just to let them help me out in some of my problem which i faced while using their online booking services. But no one has ever answered my call. I have been trying from the last 10 days or so. I dont know what happen to this department of air india. When i dial their toll free number, they ignored me by giving this numbers. I dont know what to do.

Questionable Service

To whom it may concern, Flight Air India - AI112
On the 29th May 2011

I am a frequent traveler and have flown with many airlines both in business class and economy class in the past number of years. I was shocked at the treatment i received on my first ever Air India flight and feel compelled to bring this to your attention and possibly bring it to the attention of authorities within the aviation business should we not get a satisfactory solution to the treatment which I encountered.
Before I explain the circumstance of my grievances I would like to point out a few facts, firstly I am regularly a business class passenger but I do understand the difference in expected service between the business class cabin and an economy cabin and I fully accepted that drop in service when I was booking my tickets. Secondly I had recently been ill and was eager to remain hydrated throughout the flight. Finally the awful service and treatment I received wasn’t actually from the young man who served my meals, but from his colleagues while they were seated at the back of the plane during periods in which they were not actively serving a meal or pushing various trolleys up and down.
My first experience of my treatment came when I walked to the back of the plane to go to the toilet and found 3-4 cabin crew members sitting chatting to each other. I wished to cross over to the other side to use the toilets but was told by a young man with terrible manners that I would have to walk the whole way around, as I walked away in bewilderment I could hear this young man and a female member of staff giggling and laughing, now while I obviously don’t know what they were laughing at it certainly made me feel self conscious. I find it impossible to explain how cabin crew would not have the good manners to briefly stand-up to let a paying customer cross the aisle to use the toilet.
My second and somewhat more prolonged experience was when I wished to order water to remain hydrated throughout the flight ( I asked for water 3 times during the flight from London to Delhi which I don’t think is excessive). On the first occasion I turned on the service light, only for a member of the cabin crew to turn it off without asking what I wanted. I turned on the light again, and finally a member of staff approached, with an extremely negative attitude. He may as well have said to me “what are you bothering me for”. I asked him for water which I received as he practically threw the bottle at me without as much as checking if that was all I needed or uttering a word. I really felt as if I was inconveniencing him. On the second occasion my light was on for a prolonged period before the same cabin crew member dealt with me in a similarly awful fashion. Finally on the third occasion which I asked for water the same crew member arrived with a large bottle of water for me, with an expression which suggest he was bored of me interrupting his conversation at the back of the plane.
While none of the above is truly an awful offense I couldn’t help but notice the prompt and courtous responses some of my fellow passengers’ received most notably a middle aged man, clearly of Indian origin. As one of the few Anglo-Irish people on the plane I couldn’t help but think that had I been of a different race (namely Indian) I would have been dealt with in a much more professional manner. I would expect this as a minimum from an airline which is every expanding and looking to truly internationalise their business. Surely this is not just an Indian airline for Indian people but an Indian airline in which all races would be dealt with in the same professional manner.
This experience has truly scared my imagege of Air India and while I could continue to type my anger on the page I believe it would add little extra. Surely you can see form the above that my experience with the airline was truly awful and I would call on you to at least rectify the treatment i received before my return trip on the 27th of June (Air India - AI333 & Air India - AI111) from Bangkok to London via Delhi. If I have not heard form you before then I will have little option but to bring this matter further, working on the assumption that Air India find this situation acceptable, which I certainly didn’t

Yours sincerely
Conor Brides