Air India Express Customer Care No. 044-4001 3001

Organization: 
All India Number(s): 
  • 044-4001 3001 (Customer Support)
  • 044-2430 1930

Email

  • customersupport [at] airindiaexpress [dot] in (Customer Support)
  • nodal [at] airindiaexpress [dot] in (Nodal Officer)
  • appellate [at] airindiaexpress [dot] in (Appellate Authority)

Support Hours

24-hours a day, 7 days a week.

Install App

Important Links

International Calling

  • 24x7 Call Centre is reachable at 0091-44 -40013001 and 0091-44 -24301930

Destination in India

Global Destination

Online Offices

Station    Telephone E mail Address
UAE Tele Sales   971 6597 0303  ixuae [at] atauae [dot] com

Reservation Office, G Floor,
Arabian Travel Agency Building,
Umm Al Tarffa, Al Arouba Street,
Sharjah, Opposite KFC Rolla



09:00 - 1:00 & 14:00 - 6:00,
Friday & Public Holidays: Closed
Countersales  - Sat to Thu: 09:00 - 8:00, Friday & Other Holidays: 10:00 - 11:00 & 17:00 - 8:00
Ramdan Telesales & Counter - Sat to Thu: 09:00 - 3:00 & 8:00 - 22:00, Friday: 09:00 - 11:00, 4:00 - 6:00 & 8:30- 10:30    

Abu Dhabi Airport 00971 2 5757033 aiauhapt [at] eim [dot] ae Air Indai Express Room NO: 2218, Terminal 1- Airline Office, Abu Dhabi International Airport
City Office 00971 2 6313789 ixauh [at] atauae [dot] com

Level 1, Showroom- M3, Bin Fardan Tower, Ajmal Perfume/ Rivoli Building, Sheikh Zayed 1st Street, Near Baskin Robbins, Khalidiyah, Abu Dhabi.

Working Hours: Regular - Sat to Thu- 09:00 - 8:00 & Friday- 09:00 - 12:00
Ramdan - Sat to Thu- 09:00 - 3:00 & 21:00 - 23:00 , Friday- 09:00 - 12:00

Al-Ain Airport 00971 3 7855001 aiauhapt [at] eim [dot] ae Air India Express Mezzanine International Airport P.O. Box- 1554, Al-Ain, UAE
City Office 00971 3 7664789 ixauh [at] atauae [dot] com

Ground floor, Al Niyadi building, Salahudeen Al Ayyuvi Street no. 116, Near Sheikha Salama Masjid, Toen Centre, Al-Ain . P.O. Box 23236

Working Hours: Regular-  Sat to Thu- 09:00-1:00 & 16:30-20:30, Friday: Holiday
Ramdan-  Sat to Thu- 09:00-1:00 & 21:00 to 23:00, Friday: Holiday

Bahrain Airport 0097317321285 bah [dot] apt [at] airindia [dot] in
aiapmbah [at] airindia [dot] in
Unit 3118, Level 7.8, Bahrain International Airport, Kingdom of Bahrain
City Office 0097317220787/88, 0097317220789/96 ai-res [dot] bah [at] kanoo [dot] com

Air India, P.O.Box 45, C/0. M/s. Yusuf Bin Ahmed Kanoo, Kanoo Commercial Bldg, Phase 1 Ground floor, Manama, Bahrain (AI/ IX GSA)

Working Hours:
Regular-  Sat-Thu - 08:30-18:30 Friday & Public Holidays- Closed
Ramdan-  Sat-Thu - 08:30-17:00

Dammam Airport +966-13- 8837919 Fax:+966-13-8837909 dmmkz [at] airindia-sa [dot] com dmmkzai [at] airindia [dot] in King Fahd International Airport, King Fahd Road, Dammam Saudi Arabia
City Office +966-13- 8823480 Fax: +966-13-8823822 sanaulla [dot] khan [at] kanoo [dot] com, zakir [dot] hussain [at] kanoo [dot] com

Airline Centre, Next to SABB HQ, King Abdul Aziz Road, P.O. Box 298 - Al-Khobar 31952,Kingdom of Saudi Arabia

Working Hours :
Regular- Sat -Thu:  08:00 - 1:00 & 4:00 - 19:00 , Friday : Holiday
Ramdan- Sat - Thu:  09:00 - 13:30 & 21:00 - 23:30 , Friday : Holiday

Doha Airport +974-44710201 doh [dot] apt [at] airindia [dot] indohai [dot] apt [at] gmail [dot] com A3-05A-10 Level 3, Passenger Terminal Complex, Hamad International Airport, Doha, Qatar.
City Office +974-40387371 / 40387373 doh [dot] mgr [at] airindia [dot] in, airindia [dot] doh [at] gmail [dot] com

Air India Express Office, Building No.17, Al-Rawabi Street, Al- Muntazah Area, Doha, Qatar



Regular-  Sat-Thu:  08:00 - 8:00 
Ramdan-  Sat -Thu:- 09:00 - 14:30 & 8:30- 23:00

Dubai Airport +971 4 5048641 dxbapt [at] airindiaexpress [dot] in  PO Box 1701, Room 53, Dubai International Airport, Dubai - United Arab Emirates 
City office +971 4 2079444 +971 4 2216789 ixuae [at] atauae [dot] com

AI Express, Darussalam Building, Arabian Travel Agency Building, Salaudeen Street, PO Box 40906, Dubai - United Arab Emirates

Working Hours.
Regular - Sat - Thu: 09:00 - 6:00, Friday: 09:00 - 11:30 & 4:00 - 6:00
Ramdan - Sat - Thu: 09:00 - 3:00 & 8:00 - 22:00, Friday: 09:00 - 11:30

Kuwait Airport 96524726444 kwikzai [at] gmail [dot] com Air India Limited, Room No FFM82, Terminal 1, New Terminal Building, Kuwait Airport, Kuwait  
City Office 00965 22456700 sales [dot] kwiai [at] gmail [dot] com

House of Travel ,Al Hilaliah Building,Al Sour Street,P.O Box 594, Safat-13006

Working Hours :
Regular- Sat-Thu:  08:00 - 12:30 & 4:00 - 19:30 , Friday : Holiday
Ramdan- Sat-Thu: 09:00 - 1:00 & 8:30- 10:30 , Fridfay - : Holiday

Muscat Airport 00968-24521360 apmicmct [at] omantel [dot] net [dot] om Office No.11, Arrival Side, Muscat International Airport, Seeb Area, Muscat. Sultanate of Oman
City Office Help Desk: +96824762111/ 24762100
Fax: +96824762122
ialmct [at] omantel [dot] net [dot] om ixmctsales [at] gmail [dot] com

P.O. Box 962, PC 100,Opp. Central Bank, Muscat, Sultanate of Oman


Working Hours  :
Regular- Sat-Thu:  08:30 - 5:30 , Friday : Holiday
Ramdan- Sat-Thu: 08:30 - 5:30 , Friday : Holiday

Ras-Al-Khaimah Airport 97150 9438674 aixrkt [at] gmail [dot] com Air India Express Room No: 119, Ras Al Khaimah International Airport, P.O. Box 501, RAK UAE  
City Office 00971 7 2221789 asif [at] atauae [dot] com

Ground Floor, Sheikh Sultan Building, Oman Road, Al Nakheel, Ras Al Khaima


Working Hours  :
Regular- Sat-Thu:  08:30 - 1:00 & 16:30 - 8:00 , Friday : Holiday
Ramdan- Sat-Thu:  09:00 - 3:00 & 8:30- 10:30 , Friday  : Holiday

Riyadh Airport 00966 11 2203895 00966 11 2202081 ruh [dot] apt [at] airindia [dot] in, ruhkkai [at] gmail [dot] com Room No 32, Foreign Airlines office Area, King Khalid International Airport, Riyadh, Saudi Arabia
City Office 00966 11 4772228 Ext 219 ixriyadh [at] gmail [dot] comres [dot] riyadh [at] airindia [dot] in

Air India C/o YBA Kanoo, Kanoo Tower, King Abdulaziz Plaza, Near Hotel Crowne Plaza Minhal, P.O Box 753. Riyad 11421


Working Hours  : Reservation office working hours  : Regular- Sat-Thu: 08:30 - 17:00, Friday : Holiday Ramadan- Sat -Thu:  09:00 - 13:30 & 21:00 - 23:30 , Friday - : Holiday

Salalah City Office Help Desk: +96824762111/ 24762100
Fax: +96824762122
ialmct [at] omantel [dot] net [dot] om, ixmctsales [at] gmail [dot] com

P.O. Box 962, PC 100,Opp. Central Bank, Muscat, Sultanate of Oman

Working Hours :
Regular - Sat -Thu: 08:30 - 5:30 , Friday: Holiday
Ramdan - Sat -Thu:08:30 - 5:30 , Friday: Holiday

Sharjah Airport 00971 6 5084715 apm [dot] shj [at] airindia [dot] in,
icshjapt [at] eim [dot] ae

Sharjah International Airport, Sharjah – UAE
City Office 00971 6 5970303 ixuae [at] atauae [dot] com

Reservation Office, G Floor, Arabian Travel Agency Building, Umm Al Tarffa, Al Arouba Street, Sharjah, Opposite KFC Rolla

Working Hours :
Regular- Sat-Thu - 09:00 - 8:00 , Friday: 10:00 - 11:00 & 17:00 - 8:00
Ramdan- Sat-Thu - 09:00 - 3:00 & 8:30- 10:30 , Friday : 09:00 - 11:00 & 4:00 - 6:00 & 8:30- 10:30

Singapore Airport +65 65422152 sinkkic [at] gmail [dot] com apm [at] airindiasin [dot] com Boulevard #B16 - 006-02, 60, Terminal 2, Changi Airport, Singapore  
City Office Reservation:
+65 62214909

Sales:
+65 63257203
+65 63378868
reservation [at] airindia [dot] com [dot] sg


sales [at] airindia [dot] com [dot] sg
3, Coleman Street, #03-07/08, Peninsula Shopping Centre, Singapore 179804
Amritsar Airport 0183-2214062 apmatq [at] yahoo [dot] in Sri Guru Ram Dass Jee International Airport, Ajnala Rd, Rajasansi, Amritsar, Punjab-143101 
City Office 0183-2500080 atq [dot] sm [at] airindia [dot] in Pal Plaza Building, 1st Floor, Sco 32, Shoping Centre, Ranjit Avenue,B-Block, Amritsar
Bengaluru Airport +91-9480825160 apmblr [at] airindia [dot] in
blr [dot] dm [at] airindia [dot] in
Air India Ltd, II Floor Alpha 3, Kempegowda International Airport (KIAL), Devanahalli, Bengaluru – 560 300
City Office +91-8022978424 blr [dot] reservationmanager [at] airindia [dot] in
blr [dot] rzai [at] airindia [dot] in  
Air India Ltd, K Block, Unity Buildings, JC Road, Bengaluru- 560 002  
Chandigarh Airport 0172-2242202 ixc [dot] apm [at] airindia [dot] in Chandigarh International Airport, New Civil Air Terminal, Mohali District, Sahibzada Ajit Singh Nagar, Punjab- 140306  
City Office 0172-2624942 ixc [dot] sm [at] airindia [dot] in SCO 162-164, Sector- 34A,Chandigarh  
Chennai Airport 044-22566001 praveen [dot] j [at] airindiaexpress [dot] in  Air India Ltd, Anna International Airport -T 4, Thirusulam, Chennai.  
Coimbatore Airport 0422-2573396   cjbix [dot] apt [at] airindiaexpress [dot] in   Coimbatore International Airport, Avinashi Road, Coimbatore, Tamil Nadu- 641014  
City Office 0422-2399833   cjbix [dot] apt [at] airindiaexpress [dot] in  
Delhi Airport   mdadelhi [at] airindia [dot] in   Indira Gandhi International Airport, New Delhi-110037  
City Office   delcity [at] airindiaexpress [dot] in   Air India Express Limited, Air India Reservation Building, Room No. B-02, Basement, Safdarjung, Airport, New Delhi- 110003  
Hyderabad Airport 040 6660 5168 hyd [dot] apt [at] airindiaexpress [dot] in    AO-26, Level - G, PTB, Rajiv Gandhi International Airport, Shamshabad - 501218  
Jaipur Airport 0141-2725997/2725197 jai [dot] apt [at] airindia [dot] in  Air India Ltd, Jaipur International Airport, Terminal-2  
Kannur Airport 0490-2482600 cnnapt [at] airindiaexpress [dot] in Air India Express, Kannur International Airport, Mattanooor , Kannur, Kerala
Working Hours:
Mon-Sun: 05:00 - 22:00
Kochi Airport  0484 2610050 cokapt [at] airindiaexpress [dot] in Cochin International Airport, Airport Rd, Kochi, Kerala 683111
City Office     Air India Express Building, Gandhi Square, D.H. Road, Kochi - 682 016  
Kozhikode Airport 0483 2710180 ccjapt [at] airindiaexpress [dot] in  AI Express, Karippur Airport, Malappuram -673001  
City Office 0495 2760710 ccjcity [at] airindiaexpress [dot] in Eroth Centre, 5/3165, Bank Road, Vellayil, Kozhikode - 673001
Lucknow Airport 0522-2435401,  0522-2436132 lko [dot] apt [at] airindia [dot] in,
apmlko [at] yahoo [dot] in
Chaudhary Charan Singh International Airport, Amausi, Lucknow, Uttar Pradesh 226009 
City Office 0522-4026292  lko [dot] sm [at] airindia [dot] in Air India office 9, Aameen Complex, Rani Laxmi Bai Marg, Near Gemmni Hotel, Hazratganj,Lucknow-226001  
Madurai Airport 0452-2690133 0452- 2690333 ammixm [at] airindia [dot] in, ixm [dot] apm [at] airindia [dot] in anandarajan [dot] k [at] airindiaexpress [dot] in Air India Ltd, Madurai Airport, Madurai- 625022
Mangaluru Airport 0824 2220450/51 0824-2254253/54 ixeapt [at] airindiaexpress [dot] in ixeapt [at] airindia [dot] in Mangaluru International Airport Ltd,Kenjar,Bajpe Post, Mangaluru.  
Mumbai Airport 022-66858082 / 8083  aicl [dot] bom [at] airindiaexpress [dot] in Chhatrapati Shivaji International Terminal , Mumbai, Maharashtra- 400099
City Office     Air India Building, Ground floor, Nariman Point, Mumbai - 400 021  
Pune Airport 020-26683210 pnq [dot] apt [at] airindia [dot] in Civil Enclave, Lohegaon Airport, Pune-411032
City Office 020-26057002 pnq [dot] reservations [at] airindia [dot] in pnq [dot] sm [at] airindia [dot] in Jewel Square, Unit No. 3, Ground Floor, Koregaon Park Road, Near Blue Diamond Hotel, Pune-411001
Surat Airport 0261-2296008 stvapt [at] airindiaexpress [dot] in surat [dot] sm [at] airindia [dot] in Air India Express, Passenger Terminal Building - Surat Airport, Surat- Dumas Road, Magdalla, Gujarat -395007
Thiruvananthapuram Airport 0471-2500585 trvapt [at] airindiaexpress [dot] in New International Terminal Building, Chackai,Trivandrum-24  
City Office 0471-2310310 trv [dot] sm [at] airindia [dot] in  Air India Building, Museum Road, Vellayambalam, Trivandrum-695033  
Tiruchirappalli (Trichy) Airport 0431-2341755 0431-2341744 trz [dot] apt [at] airindia [dot] in Air India Ltd,Trichy International Airport, Trichy - 620007  
City Office 0431-2481200 0431-2483800 trzaibo [at] airindia [dot] in Air India Ltd., No.4A Amalorparava Complex, Dindigul Main Road, Opp. To National College, Trichy-620001
Varanasi Airport 0542-2502667 vns [dot] apt [at] airindia [dot] in Lal Bahadur Shastri Airport, Varanasi District, Babatpur, Uttar Pradesh- 221006 
City Office 0542-2622090, 0542- 2622494, 0542- 2622495, 0542- 2502527 vns [dot] sm [at] airindia [dot] in Airlines Bhavan, 72 , Yadunath Marg,Cantt., Varanasi-221002
Vijayawada Airport 0866 - 2846533 vga [dot] apt [at] airindia [dot] in Domestic Terminal, Vijayawada Airport., Gannavaram, Krishna District  -521101

Vigilance

Information about corruption, malpractices, cheating, misconduct on the part of any employee / travel agent / handling
agency of Air India Express or any activity causing financial / wrongful loss to Air India Express can be reported to -

Chief Vigilance Officer
Air India Express,
Vigilance department,
2nd Floor Air India Reservations Complex,
Safdarjung Airport, New Delhi 110003.
Email: cvo [dot] aiexp [at] airindia [dot] in or cvo [dot] office [at] airindiaexpress [dot] in
Tel. No: 011-24654091
Fax: 011-24645873

Registered Office

Air India Express
1st Floor, Old Operations Building
Air India Complex
Old Airport, Santa Cruz ( East)
Mumbai 400 029, India.

Corporate Headquarters

Air India Express
Air India Express Building,
Gandhi Square, D.H. Road,
Kochi - 682 016, India.

Social Sites


Comments

Ticket cancelled without my Knowledge

PNR: NIRILY

Today morning when I tired to book the ticket which was booked under above PNR, I was quite shocked to notice that my ticket was cancelled without my knowledge and now I am not able to travel.....The ticket amount was also not credited back to my credit card as mentioned in the receipt. It seems that some system error in your end..Please settle this ASAP as I need to travel on this date with my family ....Please note that I booked under different PNR for my family ..since my ticket is cancelled, now my family not able to travel..Please help

Denial of Boarding Pass in Air India Express (Confm No: UGMCTI )

Yesterday (March 2, 2018), my mother, sister, and her two children (one is 5-year old, and the other one is just 6 months old) faced horrible treatment from the authorities of Air India Express.

My sister is working in Oman, and she is residing in Buraimi city, which is more than 300 km from Muscat International Airport.

She booked a flight ticket in Air India Express (refer the attachment) two months back. There were 4 passengers - my sister (Priya Ann Philip), my mother (Saramma Philipose), and two children of my sister - Haren and Hanoch. The ticket was confirmed that time itself. Here are the details:
Date: March 2, 2018
Flight No: IX-554 (Muscat to Trivandrum)
Confirmation No: UGMCTI

Yesterday morning, she went to Muscat International Airport (from Buraimi which is more than 300 km away) for check-in, the Air India Express authorities informed her that, only 2 seats are confirmed, one of my sister and other for one child. The other two seats were not confirmed due to Over-Booking. And the authorities denied Boarding Pass to my family.

Unfortunately, Air India Express authorities totally neglected my family, They did not provide Boarding Pass in other flights. Rather my sister have to buy another ticket (Jet Airways) by spending more than 190 Omani Riyal (Around 33,000 Indian Rupees). And for catching that flight, my sister and family has to wait for another 12-15 hours, that also with two children (one is just 6 month old)..

If this kind of situation arise, it is the responsibility of Airline Company to provide basic facilities like Accommodation with Restroom Facility, Food, Drinking Water, etc to the passengers. Unfortunately Air India Express authorities did not provide any of these facilities and totally neglected them. My sister had to force to keep small babies on the floor.She has to spend money from her own pocket for Drinking Water, Food, Coffee, etc.

No way I can accept this kind of negligence from a Government-Owned Airline Company like Air India Express.

I want the relevant authorities to take immediate action against those responsible for this mess. Please do necessary action to refund the Rs. 33000 my sister spend on purchasing new ticket from Jet Airways along with the money she spend for food and other facilities. Airline authorities cannot simply wash their hand after denying the boarding pass.

In addition, please ensure this kind of situation do not arise for any passengers in the future.

Regards,

Riva Philip

Airindia Express irresponsible behaviour

I was one of the passenger travelling from Singapore to Chennai on 24th Nov 2012 by Airindia Express. The flight was delayed by 7 hours and there is no one in the airport to inform the passenger about the delay. The passengers were knocking all the counters out of frustration. No one was picking the phone including the customer care. My parents were trying to contact the Airindia Express offices in Chennai and Trichy but the same result. Nobody was paying a bit of sincerity. My old parents were so much worried and keep trying for the whole day and no one picked up the phone a single time. I have decided not to travel in Airindia in future.

worse service

I am really annoyed with the disgustin way you treat your costumers .
no proper information , no costumer support at all no one is asnwering the call .. i am trying from one week you r not giving us a free ticket
PIA is better then u all

PLEASE SHOW A BIT OF SINCERIETY TOWARDS THE COSTOMERS .

i have email many time also no one respons to that also..
best thing close down this line if you all cant handle it..
this is not charity organisation .. u r charging us remember that
i will never suggest any one for this airline

CALL CENTRE TEL NUMBERS

I was trying to book a ticket from Mangalore to Muscat yesterrday (8Oct 12) and I went thru a lot of problem.

I tried at least 8-10 times; some of the transation Nos are - 3260713, 3260167, 3260194, 3262491, 3258237, 3262835. Virtually, I was engaged whole day, but I could not complete the booking.

I tried today (9 Oct) morning (transaction # 3267658) and again failed. It goes smoothly from Steps 1,2,3, 4 but at 5 after taking all credit card details, the next scree appears with a note 'TRANSACTION WAS DECLINED BY CYBERSOURCE. PLEASE CONTACT THE CALL CENTRE TO COMPLETE THE BOOKING'.

But I could not find a Number for the CALL Centre.

Can you guide me how to come out of this problem. Do you really have a call centre??

Thanking you.

Ramesh Rai
Mangalore
8762539181

Worst airline

Dear air india team ,
I am really annoyed with the disgustin way you treat your costumers .
no proper information , no costumer support at all
PLEASE REMEMBER THAT I AM PAYING FOR THE TRAVEL AND NOT TRAVELLING FOR FREE , PLEASE SHOW A BIT OF SINCERIETY TOWARDS THE COSTOMERS .

EVEN IF AIR INDIA IS THE LAST POSSIBLE OPTION TO FLY I WOULD PREFFER THE GENERAL COMPARTMENT OF A PASSENGER TRAIN , BUT NOT AIR INDIA EXPRESS EVER

TAHANKING YOU
A NEVER GONNA FLY AIR INDIA PASSENGER

T booking

Sir, can i ticket book for 15 october dubai to lucknow

T booking

Sir, can i ticket book for 15 october dubai to lucknow

flight cancelled

they gave me info on last moment with an unsuitable time and some numbers that r not working to cancel the ticket.....................what to do????? i think its better not to go by AI ever ever in life they r all bunch of crooks and reckless

theft of Jewelery ( checked -in Bagage) AirIndiaExpress

Proudly Say Mera Bharat Mahan ,Soo (100) me se Ninanwe (99)Beiman

plz find below my email written to Airindiaexpress but they are sleeping on my complaint.

----Original Message-----
From: biznsplus <biznsplus [at] aol [dot] com>
To: customersupport <customersupport [at] airindiaexpress [dot] in>; iasmatq <iasmatq [at] yahoo [dot] co [dot] in>; atqcity <atqcity [at] airindiaexpress [dot] in>; atqairindia <atqairindia [at] yahoo [dot] com>; dxbcity <dxbcity [at] airindiaexpress [dot] in>; dxbapt <dxbapt [at] airindiaexpress [dot] in>
Sent: Tue, Jun 28, 2011 5:16 pm
Subject: theft from checked Baggage IX192,DXB-ATQ flight ,25june

Dear Commercial Manager,
Air India Express

I would like to draw your kind attention untoward incident of theft from checked baggage.My mother traveled from Dubai Terminal 2 to Amritsar on 25 june 2011 by 2100 hrs flight.After collecting checked baggage(Amritsar Airport) she realized her someone had touched it as all the pockets were half open and lock was also not in same fashion as she locked it.after opening the baggage in front of CISF staff deployed next to customs(Amristar airport)she noticed all the boxes /packs had been thoroughly searched like makeup kit ,one food pack ,mobile packaging box, jewellery box.

she discovered following items missing:

Jewellery:
1.ladies gold chain snake pattern.40gms.
2.ladies gold ear ring 11 gms.
3.Male gold plain finger ring 6 gms.

Electronics:

1.new E5 NOKIA mobile phone.

I would like you take the necessary action and trace the culprit and recover the stolen items .I am staying in this country ( UAE dubai )since last 6 years till date i haven't heard any of this incident from anyone. This is a big question mark on the honesty and integrity of your staff.
Honestly saying this particular incident had shaken our faith and confidence to travel by Air India Express.

Please do the needful.

Thanks and Regards

Rajesh Singh
Dubai
971503780486

Something about air india customer care

I have been frantically dialing this online booking helpdesk number of air india(011-24624074,75) just to let them help me out in some of my problem which i faced while using their online booking services. But no one has ever answered my call. I have been trying from the last 10 days or so. I dont know what happen to this department of air india. When i dial their toll free number, they ignored me by giving this numbers. I dont know what to do.

Questionable Service

To whom it may concern, Flight Air India - AI112
On the 29th May 2011

I am a frequent traveler and have flown with many airlines both in business class and economy class in the past number of years. I was shocked at the treatment i received on my first ever Air India flight and feel compelled to bring this to your attention and possibly bring it to the attention of authorities within the aviation business should we not get a satisfactory solution to the treatment which I encountered.
Before I explain the circumstance of my grievances I would like to point out a few facts, firstly I am regularly a business class passenger but I do understand the difference in expected service between the business class cabin and an economy cabin and I fully accepted that drop in service when I was booking my tickets. Secondly I had recently been ill and was eager to remain hydrated throughout the flight. Finally the awful service and treatment I received wasn’t actually from the young man who served my meals, but from his colleagues while they were seated at the back of the plane during periods in which they were not actively serving a meal or pushing various trolleys up and down.
My first experience of my treatment came when I walked to the back of the plane to go to the toilet and found 3-4 cabin crew members sitting chatting to each other. I wished to cross over to the other side to use the toilets but was told by a young man with terrible manners that I would have to walk the whole way around, as I walked away in bewilderment I could hear this young man and a female member of staff giggling and laughing, now while I obviously don’t know what they were laughing at it certainly made me feel self conscious. I find it impossible to explain how cabin crew would not have the good manners to briefly stand-up to let a paying customer cross the aisle to use the toilet.
My second and somewhat more prolonged experience was when I wished to order water to remain hydrated throughout the flight ( I asked for water 3 times during the flight from London to Delhi which I don’t think is excessive). On the first occasion I turned on the service light, only for a member of the cabin crew to turn it off without asking what I wanted. I turned on the light again, and finally a member of staff approached, with an extremely negative attitude. He may as well have said to me “what are you bothering me for”. I asked him for water which I received as he practically threw the bottle at me without as much as checking if that was all I needed or uttering a word. I really felt as if I was inconveniencing him. On the second occasion my light was on for a prolonged period before the same cabin crew member dealt with me in a similarly awful fashion. Finally on the third occasion which I asked for water the same crew member arrived with a large bottle of water for me, with an expression which suggest he was bored of me interrupting his conversation at the back of the plane.
While none of the above is truly an awful offense I couldn’t help but notice the prompt and courtous responses some of my fellow passengers’ received most notably a middle aged man, clearly of Indian origin. As one of the few Anglo-Irish people on the plane I couldn’t help but think that had I been of a different race (namely Indian) I would have been dealt with in a much more professional manner. I would expect this as a minimum from an airline which is every expanding and looking to truly internationalise their business. Surely this is not just an Indian airline for Indian people but an Indian airline in which all races would be dealt with in the same professional manner.
This experience has truly scared my imagege of Air India and while I could continue to type my anger on the page I believe it would add little extra. Surely you can see form the above that my experience with the airline was truly awful and I would call on you to at least rectify the treatment i received before my return trip on the 27th of June (Air India - AI333 & Air India - AI111) from Bangkok to London via Delhi. If I have not heard form you before then I will have little option but to bring this matter further, working on the assumption that Air India find this situation acceptable, which I certainly didn’t

Yours sincerely
Conor Brides