Air India Customer Care Number 1860 233 1407

Organization: 
All India Number(s): 
  • 1860 233 1407 (All Inquiries)
  • 0124-2641407 (For support/Queries)
  • 020-26231407 (For support/Queries)
  • 011- 2462 4074 (Online Booking Helpdesk)
  • 011-2466 7473 (Online Booking/Refund Mon-Sat , 9:30-5:30)
  • 011-2466 7474 (Online Booking/Refund Mon-Sat , 9:30-5:30)
  • 022-2831 8404 (Ground Handling)
  • 022-2615 6090 (Operation Query-Mumbai Airport)
  • 011-24624075 (Online Booking Helpdesk)
  • 91541 95505 (Whatsapp No. for support)

Email

  • contactus [at] airindia [dot] in
  • traveldocs [at] airindia [dot] in(For forwarding scanned copies of travel documents for re-issuance tickets)
  • Lostproperty [at] airindia [dot] in (For lost baggage Enquiries)

COVID-19 (Flight Updates)

  1. Passengers may contact the ticket issuing Air India office/Travel agent/Online Travel portal .
  2. Refunds And Travel Waiver :Read
  3. International Travel: Read
  4. Domestic Travel : Read
  5. Self Declaration form for universal screening of passengers .
  6. Travel and Visa restrictions related, visit
  7. FAQ's for Evacuation Flight booking and Vande Bharat Mission Travel Advisory : Read
  8. For all other countries Please check with the Government/ Embassies of the respective countries.

* Check flights scheduling as per DGCA Guidelines

* For Contact details visit DGCA (Directorate General of Civil Aviation)

Important Links

Install App

Notice :Due to the Covid -19 pandemic, booking facility or feature may or may not be available till further notice.

Ticket Cancellation and Change

  • Once you make your reservation online you can make use of the "My Booking" section to cancel your reservation
  • You may contact the call centre or nearest Air India booking office
  • Email: ecommerce [at] airindia [dot] in
  • Tickets will be refunded by the ticket issuing office only
  • Charges are included in the charges displayed to you in the rebooking/cancellation 

Online Bookings Helpdesk - (Monday to Saturday, 09:30 hrs. - 17:30 hrs. IST)

  • Landline Number : 011-24667473
  • Landline Number : 011-24667474
  • E mail ID : ecommerce [at] airindia [dot] in
  • E mail ID for bookings on Mobile : mobilebookings [at] airindia [dot] in

India and SAARC Countries

  • Eastern Region : connecter [at] airindia [dot] in connecteri [at] airindia [dot] in (For International queries)
  • Northern Region : connectnr [at] airindia [dot] in connectnri [at] airindia [dot] in (For International queries)
  • Southern Region : connectsr [at] airindia [dot] in connectsri [at] airindia [dot] in (For International queries)
  • Western Region : connectwr [at] airindia [dot] in connectwri [at] airindia [dot] in (For International queries)
  • Headquarters : connectd [at] airindia [dot] in

Air India contact numbers for callers outside India

Country Contact Number
USA & Canada 1888 634 1407
UK +44 800-0489254
Australia +613 701 98270
France +331 874 06644
Germany +49 6925511337
Singapore +65 800-1014016

Email Addresses for FFP members

  • General Queries : flyingreturn [dot] base [at] airindia [dot] in
  • Missing Miles / Retro Credit on AI: airindia [dot] retros [at] airindia [dot] in
  • Missing Miles / Retro credit on Star Partners: star [dot] retros [at] airindia [dot] in
  • Silver Edge Members : silver [dot] edge [at] airindia [dot] in
  • Golden Edge Members : golden [dot] edge [at] airindia [dot] in
  • The Maharajah Club Members : maharajah [dot] club [at] airindia [dot] in

Ground Handling Contacts

Dy.General Manager - Technical

Handling Contracts & Agreements
Ground Handling HQ, Air India
Chhatrapati Shivaji International Airport-II,
Mumbai - 400 099.
Phone : 022-2831 8404 / 2831 8469 / 2682 9548
Fax : 022-26829629

Contact for any Operational Query

Location Address
Mumbai Airport

General Manager (O) - Ground Handling - WR
NTB Complex, CSIA-I,
Phone : 022-26156090, 022-2616814
Email Id : wrgmghs [at] airindia [dot] in

 
General Manager - Ground Handling (Terminal)

CSIA-II, Sahar, Mumbai
Phone : 022-28318063, 28318041
Email Id : wrgmght [at] airindia [dot] in

Chennai Airport
General Manager - Ground Handling - SR

Air India Unity Complex, Chennai - 43,
Phone : 044 2256 1557
Fax : 044 2256 0874
Email Id : srgroundhandling [at] airindia [dot] in

Kolkata Airport
General Manager (O) - Ground Handling - ER

NSCBI Airport, Kolkata (W.B)
Phone : 033 2511 9197
Email Id : Mkakolkata [at] airindia [dot] in

Kochi Airport
Station Manager - COK

Airlines House,
Cochin International Airport
Nedumbassery -683111
Phone : 0484 - 2381465
Email : cok [dot] traffic [at] airindia [dot] in

Ahmedabad Airport
Station Manager - Ahmedabad

SVP International Airport,
Ahmedabad 382475
Phone : 079-25505198
Email Id : guj [dot] mgr [at] airindia [dot] in

Goa Airport
Station Manager - Goa

Ground Handling SBU
Dabolim Airport,
Goa 403 802
Phone : 0832-2431101
Email Id : goi [dot] sm [at] airindia [dot] in

Nodal Officer:

Mrs. Renu Golan Sr. AGM (Traffic Servics-Comml), Air India
E-mail address : renugolan [dot] sharma [at] airindia [dot] in, connectd [at] airindia [dot] in

Appellate Authority:

Mr. Rishikant Singh Dy. General Manager (Commercial-Traffic Services), Air India
E-mail address: tshq [at] airindia [dot] in

Lost /Found Baggage

Contact

1860 233 1407 (Baggage Enquiry)

Email

Lostproperty [at] airindia [dot] in (For lost baggage Enquiries)

Quick Link

Australia

Toll Free No. - 1800-452-308

Email-:baggageservices [at] dnata [dot] com

For callers from all foreign locations (International Chargeable Calls)

For callers from any location other than India.

Phone No:

  • 0124-2641407
  • 020-26231407

Airport /Booking Contact Details

Location Contact No. Email Fax Address
Agartala 0381-2342226
0381-2341902
ammixa [at] airindia [dot] in
apm [dot] ixa [at] airindia [dot] in
Not Provided Maharaja Bir Bikram Airport, Agartala -799009
Tripura, India.
Agatti Booking office :
04894-242568
Airport :
04894-242717
ammagx [at] gmail [dot] com Not Provided Station Manager Air India Ltd. Agatti.
Agra 0562-2400487
0562-2400497
agr [dot] apm [at] airindia [dot] in
agr [dot] sm [at] airindia [dot] in
Not Provided Airport Air India Limited, Civil Air Terminal,
Kheria Airport, Agra-282001.
Ahmedabad 079-25505198
079-25505199
AMD [dot] Counter [at] airindia [dot] in
AMD [dot] Reservations [at] airindia [dot] in
079-25505236 Air India Limited, Airlines House, Lal Darwaja,
Ahmedabad - 380001.
Office Hours: 10:00 Hrs To 17:15 Hrs Mon-Sat
(Except Sun & Public Holidays).
Ahmedabad Enquiry:
079-22869233/
079-22869244/
079-22869540
Baggage
Services:
079-22865211/
079-22869267
APM [dot] AMD [at] airindia [dot] in
AMD [dot] Traffic [at] airindia [dot] in
Not Provided

Airport, Sardar Vallabhbhai Patel, International
Airport-T2, Sardar Nagar, Ahmedabad - 380003.

Ahmedabad 079-29700432
079-29700465
amd [dot] cargomgr [at] airindia [dot] in Not Provided Cargo Manager Sales & Operations
Ahmedabad

079-29700432
079-29700465
8141972925

amd [dot] cgo [at] airindia [dot] in Not Provided International Cargo, Air Cargo Complex, Old
Airport, Via Meghaninagar, Ahmedabad-380016.
Business Hours: Mon-Sat, 1000 - 1900 Hrs
Operations 24x7 Except Sundays.
Ahmedabad 079-22858286
8141972915
amd [dot] cgo [at] airindia [dot] in Not Provided Domestic Cargo, 1st Floor, Cargo Service Centre,
Terminal - 3, SVPI Airport, Ahmedabad - 380004.
Business Hours: All Days 0600 - 2200 Hrs.
Aizawl Airport
0389-2573355
ammajl [at] airindia [dot] in Not Provided Lengpui, Airport, Aizawl. Mizoram, 796421.
Allahabad Booking office :
0532-2581370
Airport :
0532-2581360
ixd [dot] sm [at] airindia [dot] in Not Provided Civil Airport Terminal, Bamraull Airport,
Allahabad (U.P) 211012.
Amritsar 0183-2214062 atq [dot] sm [at] airindia [dot] in
iasmatq [at] yahoo [dot] co [dot] in
Not Provided Station Manager, Sri Guru Ram Dass Ji
International Airport, Amritsar.
Working Hours; 0930-1700 (Mon-Sat).
Amritsar 0183-2214062 atq [dot] apm [at] airindia [dot] in Not Provided Airport Manager, Sri Guru Ram Dass Ji
International Airport, Amritsar.
Working Hours: 0930-1700 (Mon-Sat)
Amritsar 0183-2214084 atqreservations [at] gmail [dot] com Not Provided Ticketing And Facilitation Counter
Amritsar 0183-2214093 Atq [dot] bagsvcs [at] airindia [dot] in Not Provided Mishandled Baggage Unit
Amritsar 0183-2214010/
0183-2214029
Airindia183 [at] gmail [dot] com Not Provided Flight handling back up office
Anand 02692-241884
02692-241885
Not Provided 02692-241885 Nagarpalika Bhavan,M.G. Road, Anand 388001.
Aurangabad 0240 2485012
9823118549
ixu [dot] sm [at] airindia [dot] in Not Provided Station Manager
0240-2952221
(12:00 to 19:35hrs)
Not Provided Not Provided Reservation/ Enquiry
0240-2951221 Not Provided Not Provided Back Office
9527607337 Not Provided Not Provided Airport Manager
0240-2951121
(14:00 to 16:30 hrs)
(18:00 to 19:00 hrs)
ixu [dot] apt [at] airindia [dot] in Not Provided Airport office: AirIndia Ltd Chikalthana Airport
Chikalthana Aurangabad - 431007.
Cargo Booking
Bagdogra 0353-2511509
Airport :
0353-2698022
ammixb [at] airindia [dot] in 0353-2511509 Dr. B. R. Ambedkar, Market Complex, 2nd Floor,
Hill Cart Road, P O Prodhan Nagar, Dist.
Darjeeling, Silliguri - 734003.
Bengaluru Booking Off.DOM
080-22978424
ammblr [at] airindia [dot] in Not Provided K Block, Unity Buildings, J C Road, Bengaluru
560002.
Bengaluru
(Airport)
Airport Manager:
9480825160
apmblr [at] airindia [dot] in
blrdm [at] airindia [dot] in
Not Provided Apha III, 2nd. Floor, Bengaluru International
Airport, Devanahalli, Bengaluru 560300.
Bengaluru
(Airport)
Duty Manager :
080-66785161
Mini Booking
Office :
080-66785168
Not Provided Not Provided Terminal Building, Bangalore International
Airport Limited, Devanahalli, Bengalaru 560300.
Bengaluru
(Cargo)
080-2297 8407/ 080-2297 8456 k [dot] karthikeyan [at] airindia [dot] in 080-2227 3300 Cargo Sales Manager, Air India Limited,
Air India Service Complex, HAL Airport
Bengaluru 560017.
Bengaluru 9480825154
9449873950
blrcgomgr [at] airindia [dot] in Not Provided Manager Cargo Operations, Air India Limited
BIAL, Devanahali, Bengaluru.
Bengaluru 080-66783426 K [dot] Kumar [at] aisats [dot] in
s [dot] narayan [at] aisats [dot] in
Not Provided Handling Agent: Mr.K.Kumar, Sr. Cargo Mgr.
International - Exports,
Mr.S.Narayan, Sr. Cargo Mgr.
Bengaluru Not Provided International - Imports & Domectic Opns. Ai-Sats,
Kial Airport, Devanahalli, Bengaluru 560300.
Bengaluru 080-66783417
9538100072
080-66783429
Not Provided 24X7 Contact Numbers
Domestic DM, International Exports DM
Internaional Imports DM.
Bhavnagar 0278-2207520/
0278-2207521
Not Provided Not Provided Airport Authority of India, Civil Aerodrome,
New Airport Road, Ruva Road, Bhavnagar, Gujurat
364001.
Bhopal 0755 -2778434
0755-2770480
bhosm [at] airindia [dot] in
iasmbho [at] yahoo [dot] co [dot] in
0755-2778434 TT Nagar, Bhadbhada Road, Bhopal 462001.
Bhopal
(Airport)
Airport Manager
0755-2646789
0755-2646123
apmbho [at] yahoo [dot] in Not Provided
Bhopal
(Cargo)
0755-2770636 Not Provided Not Provided
Bhubaneswar 0674-2530380 ammbbi [at] airindia [dot] in
airindiabbi [at] gmail [dot] com
Not Provided VII-C/8 Rajpath, Unit-I, Bhubaneswar-751009.
Bhubaneswar
(Airport)
0674-2596216 bbi [dot] apt [at] airindia [dot] in
bbi [dot] cargo [at] airindia [dot] in
Not Provided Biju Patnaik Airport, Bhubaneswar-751020.
Bhuj Station Manager
Mobile No:
9824211719
02832-244050/
02832-244051
bhuj [dot] sm [at] airindia [dot] in 02832-244051 Airport Booking Office, Civil Enclave Airport,
Bhuj-Kutch 370001.
Chandigarh Reservations
0172-2624941/
0172-2624943
0172-2624636
Airport:
0172-2242201
Telecheck-in:
0172-2242201
Not Provided Telefax :
0172-2242201
SCO 162-164, Sector 34A, Chandigarh.
Working Hours: Mon-Sat 1000 hrs to 1700 hrs.
Lunch Break 1300 hrs to 1345 hrs.
Chandigarh
(For domestic flights)
Booking office :
0172-2624941/
0172-2624943
Not Provided Not Provided SCO 162-164, Sector 34A, Chandigarh 160022.
Chennai Reservations :
044-22569877
maaresvn [at] airindia [dot] in 044-28555208 Airlines House, Mennambakkam, Near Meenambakkam
Metro Station, Chennai 600027.
Chennai
(Domestic Airport)
Duty Mgr./Cust.
Svc. Counter:
044 22562141
Baggage Cell:
044 22562423
apmmaasectt [at] airindia [dot] in 044-22562054 New Domestic Terminal - T1, Tirusulam Chennai
600016.
Chennai
(International Airport)
Duty Mgr.:
044 22566002
044 22566003
Baggage Cell:
044 22564301
maa [dot] bagsvcs [at] airindia [dot] in 044-22560266 New International Terminal - T4, Tirusulam
Chennai 600016.
Chennai
(Cargo)
044-22561328
044-22560058
044-22560059
Riaz [dot] Mohammed [at] airindia [dot] in 044-22560457 Regional Cargo Manager SI, Air India Limited
2nd Floor, Meenambakkam, Old Airport Complex
Chennai 600027.
044-22560871
044-22561319
maafhu [at] airindia [dot] in 044-22561871 Manager Cargo Operations, Air India Limited
Cargo Flight Handling, Meenambakkam, Old Airport
Complex, Chennai 600027.
Coimbatore 0422-2303933
0422-2399833
ammcjb [at] airindia [dot] in Not Provided Air India Ltd. J.Buildings, No 41-A , Government
Arts College Road, Coimbatore 641018.
Coimbatore
(Airport)
0422-2573396
0422-2574672
cjb [dot] apt [at] airindia [dot] in 0422-2574672 Air India Ltd., Peelamedu.
Delhi 011 24622220
011-24624503
011-24643612
011-24631337
del [dot] reservationmanager [at] airindia [dot] in 011-24695210 Safdarjung Airport, Aurobindo Marg, New Delhi
110003.
Delhi
(Airport)
Customer Services:
011-49631097
Domestic Ticketing
011-49637526
Int. Ticketing :
011-49637532
011-49637533
Baggage Unit
Domestic :
011 49637541
8800197890
Baggage Unit
International:
011 49637540
08800197871
08800197872
08800197842
Not Provided Not Provided Terminal 3, Indira Gandhi, International Airport,
New Delhi - 110037.
Delhi
(Cargo)
011-25654132
011-25654287
del [dot] cargosales [at] airindia [dot] in 011-25654296 Regional Cargo Manager NI, Air India Limited
GSD Complex, IGI Airport Terminal II
New Delhi 110037.
Not Provided cargotracer [at] airindia [dot] in
dmcargofhu [at] airindia [dot] in
Not Provided Manager Cargo Ops Intl, Delhi Cargo Service
Centre Pvt Ltd, Cargo Terminal 2, Gate 6
IGI Airport, New Delhi 110037.
Dharamsala 01892-233396 dhm [dot] sm [at] airindia [dot] in Not Provided Air India Limited, Kangra Airport, Gaggal
176209, Kangra, Himachal Pradesh.
Dibrugarh
(Airport)
0373-2382777
0373-2382525
ammdib [at] airindia [dot] in Not Provided Dibrugarh Airport, Mohanbari, Dibrugarh-786012.
Working Hours : 06:00-14:00 Hours.
Dimapur Station Manager:
03862-242130
Airport Manager:
03862-242441
Resvns / Cargo:
03862-242177
ammdmu [at] airndia [dot] in
apmdmu [at] gmail [dot] com
03862-242130 Air India Ltd. Dimapur Airport, 3 ½ Mile
Dimapur 797115, Nagaland.
DIU Landline No:
02875-275300/
02875-275330
Cell No:
9909931045/
8698002523
diu [dot] sm [at] airindia [dot] in Not Provided Diu Civil Airport, Nagoa Beach Road, DIU 362520.
Durgapur 9830471114 durgapur [dot] sm [at] airindia [dot] in Not Provided KaziNazrul Islam Airport, Block.Andal, Durgapur,
713363 West, Bengal.
Gaya Station Manager:
0631-2210113
ammgay [at] airindia [dot] in
gay [dot] apt [at] airindia [dot] in
Not Provided Civil Aerodrome, Gaya 823004.
Goa 0832-2428282 goi [dot] sm [at] airindia [dot] in Not Provided Dempo House, Ground Floor, D B Marg, Panaji.
Goa 403001.
Goa
(Airport)
0832-2541115
0832-2542444
0832-2542447
GOI [dot] APT [at] airindia [dot] in 0832-2541115 1st Floor, International Departure Hall,
Dabolim Airport, Goa 403801.
Goa
(Cargo)
0832-254-2448 airindiacargogoaapt [at] gmail [dot] com 0832-2541115 Cargo Manager, Cargo Terminal, Dabolim Airport,
Goa 403801.
Guwahati
(For Domestic Flights)
Station Manager:
0361-2265492
Booking office:
0361-2264421/
0361-2264425
ammgau [at] airindia [dot] in Not Provided Dr. R P Road, Ganeshguri Dispur, Guwahati 781006.
Airport Manager:
0361-2840368
Airport Office:
0361-2840221
gau [dot] apt [at] airindia [dot] in 0361-2840368 Lokpriya Gopinath, Bordoloi International
Airport, Guwahati 781015.
Gwalior Booking office :
0751-2376872
Airport :
0751-2479587
0751-2479537
(Available on
flight operation
days & during
flight timings)
sm [dot] airindia [dot] gwl [at] gmail [dot] com
gwl [dot] sm [at] airindia [dot] in
0751-4011311 Tansen Marg, Padav Gwalior 474002.
Hyderabad 040-23430312
040-23234747
09:30-18:05 Hrs
hyd [dot] reservationmanager [at] airindia [dot] in Not Provided 5-10-193 Haca Bhavan, Hill Fort Road, Saifabad
Hyderabad - 500004.
City Office: (Mon-Sat) 09:30-13:30 & 14:00-18:05 Hours.
Hyderabad
(Airport)
Baggage Enquiries:
040-66605127
040-66603056
040-66605173
040-66603019
(Mon-Sat
10:00-17:00Hrs)
Not Provided 040-66605163 AO-26 Level-G, PTB, Rajiv Gandhi International
Airport, Shamshabad - 501218.
Hyderabad
(Cargo)
040-23220650 hyd [dot] cargosales [at] airindia [dot] in 040-23430336 Cargo Sales Manager, Air India Limited, Haca
Bhavan, Hyderabad 500004.
Hyderabad
(Manager Cargo Operations)
040-24004014/
040-24004015
Nacilhyderabadcgodm [at] gmail [dot] com
cargoops [dot] hyd [at] airindia [dot] in
040-24004013 Air Cargo Terminal, Shamshabad, Hyderabad - 501218.
Hyderabad
(Handling Agent)
040-66977112 hyd [dot] domwhs [at] gmrgroup [dot] in Not Provided GMR Hyderabad, Air Cargo & Logistics Pvt Ltd.
Imphal Booking office:
0385-2540999
Airport:
0385-2455074
ammimf [at] airindia [dot] in Not Provided Mahatma Gandhi Avenue, Imphal 795001.
Indore 0731-2431595
0731-2431596
idr [dot] sm [at] airindia [dot] in 0731-2531176 Abhay Khel Prashal, Dr.R.S.Bhandari Marg,
Indore - 452003.
Indore
(Airport)
0731-2620758
0731-2621782
idr [dot] apt [at] airindia [dot] in 0731-2620758
(Tele Fax)
0731-2620491
DABH Airport, Indore.
Jabalpur 0761-2628344 Not Provided Not Provided Air India Reservation Office
Rani Durgawati Paryatan Bhawan, Madhya Pradesh
Tourism Development Building, Paryatan Tiraha,
Behind Collectorate North Civil Lines, Jabalpur
482001 Madhya Pradesh.
Jabalpur
(Airport)
0761-6459333 jlr [dot] sm [at] airindia [dot] in Not Provided Dumna Civil Airport, Khamaria PO & PS, Jabalpur
482005.
Jaipur Domestic:
0141-2743500
International:
0141-2744840
Airport:
0141-2725197
0141-2725997
smjai [at] airindia [dot] in
apmjai [at] gmail [dot] com
0141-5101015 Nehru Place Complex, Tonk Road, Jaipur -302015.
Jammu Booking office :
0191-2542735
Airport :
0191-2430449
ixj [dot] sm [at] airindia [dot] in
aiapmixj [at] yahoo [dot] co [dot] in
0191-2542735 Tourist Reception Centre, Vir Marg, Jammu 180001.
Jamnagar 7043888896 jga [dot] sm [at] airindia [dot] in 0288-2552911 Jamnagar Airport, Airport road, Civil Enclave
Goardhanpur, Jamnagar 361003, Gujarat.
Jodhpur Booking office :
0291-2510758
Airport :
0291-2512617
jdh [dot] sm [at] airindia [dot] in 0291-2514537 2, West Patel Nagar, Circuit House Road, Ratanada,
Jodhpur 342001.
Kandla
(Operated by Alliance Air)
9879000592 sm [dot] ixy [at] allianceair [dot] in Not Provided Kandla Airport, Post Anjar, Kutch, Gujarat 370110.
Khajuraho Booking office :
07686-274035
Airport :
07686-274036
hjr [dot] sm [at] airindia [dot] in 07686-272587 Temple Hotel, Airport, Khajuraho 471606.
Kochi
(Booking Office)
Station Manager
0484-2350930
Reservation
Manager
0484 - 2350936
ammcok [at] airindia [dot] in Not Provided Air India Ltd. Airlines House, Durbar Hall Road
Cochin 682016.
Kochi
(Airport)
Airport Manager
0484–2610070
cok [dot] apm [at] airindia [dot] in Not Provided Air India Ltd. Cochin, International Airport,
Nedumbassery, Cochin 683111.
Kochi
(International Terminal)
Duty Manager
0484-2611666
Traffic
0484-2610040
SHU/MBO
0484-2610050
Lost Luggage
0484-2610071
cok [dot] dmint [at] airindia [dot] in
cok [dot] traffic [at] airindia [dot] in
cok [dot] shu [at] airindia [dot] in
cok [dot] bagsvcs [at] airindia [dot] in
0484-2610090 Not Provided
Kochi
(Domestic Terminal)
Duty Manager
0484-2610101
MBO
0484-2610041
SHU/MHB
0484-2610071
cok [dot] dmdom [at] airindia [dot] in
apmnacil [at] gmail [dot] com
Not Provided Not Provided
Kochi
(Cargo)
Domestic
0484-2610051
International
0484-2610140
cokcgoic [at] gmail [dot] com
cokcargo [at] airindia [dot] in
Not Provided Not Provided
Kolkata 033-22110730
033-22110810
Not Provided 033-22117875 Airlines House, 39, C.R. Avenue, Kolkata 700012.
Kolkata
(Airport)
Not Provided mkakolkata [at] airindia [dot] in Not Provided Netaji Subhas Chandra Bose International Airport,
Dum Dum Kolkata 700052.
Kolkata
(Department)
033-25118933
033-25118215
033-25118395
Not Provided 033-25118215 Manager Kolkata Airport / Gm-Gh(O), Pa To Manager
Kolkata Airport, Manager Comml. Administration
Office Of Mka (C-Admin).
Kolkata
(Department)
033-25118634
033-25691137
033-25118656
Not Provided Not Provided Co-ordination Cell
Kolkata
(Department)
033-25118691
033-25118685
033-25118564
033-25691093
033-25119888
033-25691089
033-25119982
Not Provided 033-25118846 Terminal Manager, International Checkin - Duty
Officer (G Island): Domestic Checkin: Duty
Officer (E Island): Special Handling Unit:
Departure Working Room (429).
Kolkata
(Department)
033-25691134
033-25118636
Not Provided 033-25118846 Departure Working Room (430): DDR Cell
Non-Schedule Unit, Reservation Ticketing.
Kolkata
(Department)
033-25691130
033-25691131
033-25118254
Not Provided Not Provided Baggage Cell
Kolkata
(Regional Cargo Manager Office)
033-25119392 rcmer [at] airindia [dot] in Not Provided Regional Cargo Manager Office
Working Hours: Monday to Friday-0900-1730HRS
(Closed on Saturday/Sunday and Public Holidays).
Kolkata
(Cargo Sales-ER)
  cargomgr [dot] ccu [at] airindia [dot] in Not Provided Cargo Sales Manager
9433006062 lms [dot] ccu [at] airindia [dot] in Not Provided Domestic Query
033-25118828 ccucgomktg [at] airindia [dot] in Not Provided International Query
9433006062   Not Provided Cargo Admin/Lms Queries
Kolkata
(Cargo Operations-Domestic Aiatsl)
9433030991 cfhu [dot] ccu [at] airindia [dot] in
ai [dot] intcargo [at] gmail [dot] com
Not Provided Duty Manager 24X7
Kolkata
(Cargo-Operations
(International) Aiatsl)
Not Provided Not Provided International Working Room
Kozhikode
(Booking Office)
0495 2760715
0495-2771974
ccjai [dot] sales [at] airindia [dot] in Not Provided Eroth Centre, 5/2521, Bank Road, Calicut 673001,
Kerala.
Kozhikode
(Airport)
Enquiry
0483-2710100/
0483-2710189
Mishandled baggage
0483-2715005
Cargo
0483-2717710
apmccj [at] airindia [dot] in
ccj [dot] apt [at] airindia [dot] in
ccjcargo [at] airindia [dot] in
Not Provided Karipur International Airport Calicut Airport PO
Kondotty, Malappuram Dist 673647, Kerala.
Kozhikode
(Handling Agent)
483-2714000 ccj [dot] gh [at] airindia [dot] in Not Provided Air India Airport Services Ltd
Leh Booking office :
01982-252076
Airport :
01982-252255
ixl [dot] sm [at] airindia [dot] in 01982-2252155 Fort Road, Leh, 194101
Lilabari Airport :
03752-234481
ammixi [at] airindia [dot] in Not Provided Lilabari Airport, North Lakhimpur, Assam 787051.
Lucknow Station Manager :
0522-4026292
0522-2620927
Counter :
0522-2624618
Booking office :
0522-2620927
Airport :
0522-2436132
iasmlko [at] yahoo [dot] co [dot] in 0522-2626623 9, Rani Laxmibai Marg, Near Gemini Hotel,
Hazratganj, Lucknow.
Lucknow
(Airport)
0522-2436327
Commercial :
0522-2436132
Airport Manager :
0522-2436975
Engineer :
0522-2436291
Not Provided 0522-2435401 Amousi International, Airport, C.C.S. Airport,
Lucknow - 226009.
Madurai Ticketing & Resvn:
0452 2690122
Flight Info./
Enquiry:
0452-2690333/
0452-2690133
Working Hours:
Reservations:
09:30 - 17:30 hrs
ammixm [at] airindia [dot] in 0452-2690133 Madurai Airport. Perungudi, Madurai-625022.
Mangalore For Reservations
0824 2220450
For General
Enquiry
0824 2220451,
0824-2254253/
0824-2254254/
0824-2254254
ammixe [at] airindia [dot] in Not Provided Air India, Mangaluru International Airport,
Kenjar, Mangaluru 574142. Karnataka Station
Manager.
Mumbai 022-22796666 Not Provided 022-22021096 Air India Building, 1st Floor, Nariman Point,
Mumbai 400021.
Mumbai
(Airport-T2)
Duty Manager:
International:
022-66858082/
022-66858083
Terminal Manager
Domestic:
022-66858273
Bom [dot] DutyManager [at] airindia [dot] in
Bom [dot] Traffic [at] airindia [dot] in
Not Provided Chatrapati Shivaji, International Airport, NIPTC
Sahar, Mumbai 400099.
Mumbai
(Cargo)
022-28318223 Not Provided 022-2682 9599 Cargo Sales Manager-WI, Air India Ltd.
1st Floor, Triangular Plot, Opp. Sahar Police
Station, Sahar, Andheri (E), Mumbai 400099.
Mumbai
(Cargo)
022-28318223
022-28318214
022-28318213
022-28318226
022-28318219
022-28318227
CG [dot] Sawant [at] airindia [dot] in
Lalita [dot] Kundal [at] airindia [dot] in
J [dot] Damania [at] airindia [dot] in
Manasi [dot] thatte [at] airindia [dot] in
AM [dot] Daund [at] airindia [dot] in
UO [dot] Nair [at] airindia [dot] in
Not Provided Cargo Sales & Mktg International -WR.
Mumbai
(Cargo)
022-28318192
022-28318193
022-28318194
022-28318195
022-28318198
022-28318199
Bom [dot] cgoimpcell [at] airindia [dot] in Not Provided Cargo Operations: International Import Cell
Mumbai
(Cargo)
022-28318168 Bom [dot] cgotracer [at] airindia [dot] in Not Provided International Tracer Unit
Mumbai
(Cargo)
022-28318210
022-28318231
Rebecca [dot] Birwadkar [at] airindia [dot] in
bomcgomktg [at] gmail [dot] com
Not Provided Cargo Sales & Mktg. Domestic -WR
Mumbai
(Cargo)
022-26168080/
022-26168082
Bomcgomgr [dot] dom [at] airindia [dot] in Not Provided Cargo Operations-Domestic, Cargo Warehouse, NTB,
Vile Parle, Mumbai 400099.
Mumbai
(Cargo)
022-26168295/
022-26168293- APD
022-26168292 - DM
Apd [dot] Bomcgo [at] airindia [dot] in
Dm [dot] Bomcgo [at] airindia [dot] in
Not Provided Customer Services Domestic Cargo-Ops.
Nagpur 0712-2525841
0712-2523069
nag [dot] sm [at] airindia [dot] in Not Provided Airlines House, Civil Lines, RB Tagore Marg
Nagpur 440001.
Nagpur
(Airport)
0712-2285848
0712-2283433
0712-2282391
nag [dot] apt [at] airindia [dot] in Not Provided Dr. Babasaheb Ambedkar, International Airport
Nagpur.
Nagpur
(Cargo)
0712-2282392 Not Provided Not Provided Not Provided
Nanded 02462-222799 ndc [dot] sm [at] airindia [dot] in Not Provided Air India Ltd. Shri Guru Gobind Singh Ji Nanded
Airport, Sanghvi 431605.
Pantnagar 0594-4233144 ispgh [dot] sm [at] airindia [dot] in Not Provided Air India Ltd., Pantnagar Airport, Pantnagar,
Dist. Udham Singh Nagar, Uttarakhand 263145.
Patna Station Mgr.:
0612-2227310
Bkg. Off.:
0612-2222554
Airport:
0612-2228939
0612-2223453
ammpat [at] airindia [dot] in
smpatna [at] gmail [dot] com
pat [dot] apt [at] airindia [dot] in
0612-227310 Air India Ltd., 1St Floor, Motor Transport
Building, Jai Prakash Narayan International
Airport, Patna 800014.
Port Blair Station Manager:
03192-230949
Reservations:
03192-233108
Cargo Booking &
Delivery:
03192-231482
airindiaportblair [at] gmail [dot] com
 ammixz [at] airindia [dot] in
03192-231483 6, Kamraj Road, Port Blair 744101.
Port Blair
(Airport)
03192-234744 ixz [dot] apt [at] airindia [dot] in
airportblair [at] gmail [dot] com
Not Provided Veer Savarkar Intl. Airport, Port Blair.
Pune 020-26137002/
020-26149050/
020-26149051
pnq [dot] sm [at] airindia [dot] in
pnq [dot] reservations [at] airindia [dot] in
Not Provided Jewel Square - 03, Ground floor, Koregaon Park
Road, Near to Taj Blue Diamond Hotel, Pune 411001.
Pune
(Airport)
020-26683210
020-26683211
pnq [dot] apt [at] airindia [dot] in
pnq [dot] apm [at] airindia [dot] in
020-26612598 Civil Enclave, Lohegaon Airport, Pune 411032.
Pune
(Baggage Services)
020-26683210/
020-26683211
pnq [dot] apt [at] airindia [dot] in
pnq [dot] apm [at] airindia [dot] in
Not Provided Not Provided
Pune
(Cargo)
020-26684877 pnq [dot] cargo [at] airindia [dot] in Not Provided Cargo Complex, Civil Enclave, Lohegaon Airport,
Pune 411032.
Raipur Booking office:
0771-2972321/
0771-2972322
Airport :
0771-2418201
rpr [dot] sm [at] airindia [dot] in Not Provided Cii/1 Aiswarya Chamber, G.E.Road, Telebhanda,
Raipur. Office Hours: 09:30 Hrs To 17:00 Hrs
Mon-Sat.
Rajkot Booking office:
0281-2234122
0281-2227916
raj [dot] sm [at] airindia [dot] in Not Provided Angel Chambers, Opp.G.E.B.Office, Dhebar Road,
Rajkot 360001.
Rajkot
(Airport)
0281-2453313
0281-2453307
raj [dot] apt [at] airindia [dot] in Not Provided Rajkot Civil Airport, Rajkot.
(During flight Ops. time).
Ranchi Station Manager:
0651-2251172
Airport Manager:
0651-2251112
ammixr [at] airindia [dot] in
ixrapt [at] airindia [dot] in
0651-2251172 Birsa Munda Airport, Ranchi 834002, Jharkhand,
India.
Shillong Booking office :
0364-2226222
Airport :
9436700826
ammshl [at] airindia [dot] in Not Provided Sheba Travels, City Booking Office, Police Bazar
Point, Hotel Magnum, Shillong 793001.
Silchar 03841-282302
9435073646
ammixs [at] airindia [dot] in
ixsapm [dot] ai [at] gmail [dot] com
Not Provided Station Manager Air India Ltd., Silchar Airport,
Kumbhirgram, PIN- 788109, Silchar
Working Hours : 05:30-13:30 HRS,
10:00-18:00 HRS (General Shift).
03841-282302
9435073646
ixsapm [dot] ai [at] gmail [dot] com Not Provided Airport Manager, Air India Ltd., Silchar Airport,
Kumbhirgram, Pin- 788109, Silchar
Working Hours : 05:30-13:30 Hrs
Srinagar
(Air India City Booking Office)
0194-2450231
0194-2450225
Not Provided 0194-2500328 C/O Air cargo Building, Opp. De-Linz Cafe,
Residency Road, Srinagar- 190001.
Srinagar
(Airport)
0194-2303334
Baggage Cell:
0194-2303914
Cargo Section:
0194-2303894
sxr [dot] sm [at] airindia [dot] in 0194-2303325 Srinagar Airport, Srinagar International Airport,
Humhama, Srinagar.
Stockholm +45 32314912
+45 71552738
manager [dot] sweden [at] airindia [dot] in Not Provided Shashi Chetia Manager Scandinavia.
  crm [dot] dk [at] airindia [dot] in
res [dot] dk [at] airindia [dot] in
sales [dot] dk [at] airindia [dot] in
Not Provided Customer support, complaint and queries
Reservations, Sales and Marketing.
Surat 0261-2720223
0261-2727002
surat [dot] sm [at] airindia [dot] in Not Provided Air India, Commercial Department, Ground Floor,
Passenger Terminal Building, Dummas Road,
Surat Airport.
Tezpur 03712-258353 ammtez [at] airindia [dot] in Not Provided Salonibari Airport, PO : Haleswar, Tezpur 784104.
Assam.
Thiruvananthapuram Reservations:
Air India
Air India Express
Station Manager
0471-2310310
0471-2314781
0471 2319595
0471-2315225
smtrv [at] airindia [dot] in 0471-2314289 Air India Building, Museum Road, Vellayambalam
Trivandrum 695033.
Working Hours: 09:30-17:30.
Thiruvananthapuram
(Airport International)
Enquiry & Ticketing
Baggage Services
Duty Manager
0471-2501426
0471-2501542
0471-2500008
0471-2501360
0471-2500585
trv [dot] traffic [at] airindia [dot] in 0471-2500622 New International Terminal Building,
Chackai, Trivandrum-24.
Thiruvananthapuram
(Domestic)
Enquiry & Bagg. Svcs.
Duty Manager
0471-2501537
0471-2500439
trv [dot] apt [at] airindia [dot] in 0471-2505051 Domestic Terminal, Shanghumugham, Trivandrum-08.
Working Hours: 04:00-17:30.
Thiruvananthapuram
(Cargo)
0471-2501844
0471-2502022
trv [dot] cgo [at] airindia [dot] in Not Provided Cargo Manager Sales & Operations Air India Cargo
Complex Domestic Terminal Shanghumugham,
Trivandrum.
Tirupati 0877-2283981 ammtir [at] airindia [dot] in 0877-2283981
(Tele Fax)
TTD's Srinivasam Pilgrim Amenities Complex,
Tirumala By-Pass Road, Tirupati 517501.
Thiruvananthapuram
(Airport)
0877-2283992 ammtir [at] airindia [dot] in 0877-2283981 Duty Mgr. Renigunta.
Trichy Station Manager:
0431-2480288
ammtrzsr [at] airindia [dot] in Not Provided Not Provided
Trichy
(Airport)
0431-2341722
0431-2341755
0431-2341063
trz [dot] apt [at] airindia [dot] in 0431-2341063
(Tele fax)
"Sempattu" Trichy Airport-620007.
Udaipur Booking office :
0294-2410999
Airport :
0294-2655453
ialsmudr [at] yahoo [dot] com Not Provided 222/16 Mumal Towers, Saheli Marg, Udaipur.
Vadodara 0265-2354797
0265-2354889
bdq [dot] sm [at] airindia [dot] in 0265-2357183 101-102, Taksh Paradigm, 5, Charotar Park Society,
Old Padra Road, Vadodara 390020.
Vadodara
(Airport)
0265-2466635
0265-2466647
bdq [dot] apt [at] airindia [dot] in 0265-2357183 Harni Airport, Vadodara 390022.
Varanasi Booking office :
0542-2502527
Airport :
0542-2622090
nacilsmvns [at] yahoo [dot] com Not Provided Airlines Bhavan 52 Yadunath Marg, Cantt Varanasi
221002.
Vijayawada 0866-2475330
0866-2846533
ammvgasr [at] airindia [dot] in Not Provided First Floor, New Terminal Building, Vijayawada
Airport, Gannavaram Mandal, Krishna District
Andhra Pradesh 521102.
Visakhapatnam Booking Office
0891-2746501
Airport :
0891-2572020
ammvtz [at] airindia [dot] in Not Provided LIC Building Complex, JeevanPrakash Marg,
Visakhapatnam 530004.

RTI / CPIO List

Air India Limited Headquarters

Name & Designation of CPIOs Address/Telephone no./Email ID Area of Jurisdiction Name, Designation & contact details of Appellate Authorities
Mr. Ashwani Sehgal, GM (Pers) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23421263 Email : gmphq [at] airindia [dot] in Ashwani [dot] sehgal [at] airindia [dot] in For Personnel Deptt. Hqrs. Ms. Amrita Sharan ED (Integration & IR) & Director (Personnel) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23421299 dper [at] airindia [dot] in
Sh. Ram Babu Ch. GM (Mkt Plg) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422146 Email : Gmmp [at] airindia [dot] in Del [dot] mod [at] airindia [dot] in For Commercial Deptt. Hqrs. Mr. Pankaj Kumar ED (S&M) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422169 Email : pankaj [dot] kumar [at] airindia [dot] in
Mr. Manoj Kumar Dy. GM (Finance) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422078 Email : manoj [dot] kumar [at] airindia [dot] in For Finance deptt. Hqrs. Mr. Anil Mittal ED (Finance) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422066 Email: anil [dot] mittal [at] airindia [dot] in
Capt. D.X. Pais GM (IFS) Air India Ltd Inflight Services Department Air India Reservation Complex , S'Jung Airport, New Delhi – 110003 Tel : 011-24633595 Email : dx [dot] pais [at] airindia [dot] in For Cabin Crew matters Ms. Aruna Gopalakrishnan ED (Corp. Affairs) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422177 Email: edca [at] airindia [dot] in
Mr. Rajnish Bagga GM (Catering) Inflight Services Department Air India Reservation Complex S'Jung Airport, New Delhi – 110003 Tel : 011-24658045 Email : Rajneesh [dot] bagga [at] airindia [dot] in For catering matters Ms. Aruna Gopalakrishnan ED (Corp. Affairs) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422177 Email: edca [at] airindia [dot] in
Mr. A.N. Kulkarni GM (Legal) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422231 Email : an [dot] kulkarni [at] airindia [dot] in Corporate legal matters Ms. Aruna Gopalakrishnan ED (Corp. Affairs) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422177 Email: edca [at] airindia [dot] in
Ms. A.V. Rao AGM (Admn) (Corp. Affairs) Air India Ltd. Air India Building 21st Floor Nariman point Mumbai – 400 021 Tel : 022-22796237 Email : av [dot] rao [at] airindia [dot] in Hqrs. Corp.Affairs Ms. Aruna Gopalakrishnan ED (Corp. Affairs) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422177 Email: edca [at] airindia [dot] in
Ms. Divya Mohan GM (Strategy & Planning) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23421771 Email : divya [dot] mohan [at] airindia [dot] in For Strategy & Planning Department Unit in Mumbai and Delhi Ms. Seema Srivastava ED (Strategy & Planning) Air India Ltd. Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011- 23422037 EDSNP [at] airindia [dot] in
Mr. Debashish Bose Gm (Security) Air India Ltd Room No. 117, 1st Floor Security Department Air India Reservation Complex , S'Jung Airport, New Delhi – 110003 Tel : 011-24642651 Security [dot] hq [dot] ai [at] nic [dot] in HQRS. Security deparment Mr. L. Velraj ED (Security) Air India Ltd Room No. 208, 2nd Floor Security Department Air India Reservation Complex , S'Jung Airport, New Delhi – 110003 Tel : 011-24631871 ed [dot] security [at] airindia [dot] in
Ms. Aditi Khandekar Dy. GM (CA) Air India Ltd. 21st Floor Air India Building Nariman Point, Mumbai – 400021 Tel : 022-22796496 aa [dot] khandekar [at] airindia [dot] in Company Secretarial matters and records Ms. Kalpana Rao Company Secretary Air India Ltd. 21st Floor Air India Building Nariman Point, Mumbai – 400021 Tel : 022-22796125 Kalpana [dot] rao [at] airindia [dot] in
Mr. Karun Kak Sr. AGM (Comml) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422141 Email : karun [dot] kak [at] airindia [dot] in Cargo matters at hqrs. Mr. Abhay Pathak ED (Cargo) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422133/34 Email : edcargo [at] airindia [dot] in
Mr. Rishi Kant Singh DGM (TS) Air India Ltd. Traffic Services Section Air India Reservation Complex S'Jung Airport, New Delhi – 110003 Tel : 011-24655364 TSHQ [at] airindia [dot] in For matters pertaining to TS Mr. Pankaj Kumar ED (S&M) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422169 Email : pankaj [dot] kumar [at] airindia [dot] in
Mr. R.K. Behl Dy. GM (P&F) Air India Ltd. Old Vayudoot Building S'Jung Airport New Delhi – 110003 Tel : 011-24658058 Email : rk [dot] bahl [at] airindia [dot] in Corporate property policies and maintenance matters Mr. Shailendra Kumar ED (P&F) Air India Ltd Inflight Services Department Air India Reservation Complex , S'Jung Airport, New Delhi – 110003 Tel : 011-24642547 011-24621267 Shailendra [dot] kumar [at] airindia [dot] in
Capt. Sanjiv Bhushan Dy. GM (Ops) I/c Training Air India Ltd. Central Training Establishment Training Hqrs. Hyderabad – 500 011 Tel : 040-27752004 Email : edt [dot] cte [at] airindia [dot] in for matters relating to Training of Airbus fleet – e/w Indian Airlines (NB) Capt. Amitabh Singh ED (Training) Air India Ltd. CTE, Hqrs. Ferozeguda Hyderabad- 500 011 Tel : 040-27750039 Email : Edt [dot] cte [at] airindia [dot] in
Capt. M. Vasavada Jt. GM (Ops. Trg.) Air India Ltd. Central Training Establishment, Mumbai Campus, Old Airport, Santa Cruz (East) Mumbai – 400029 Tel : 022-26263268 Email : M [dot] Vasavada [at] airindia [dot] in For matters relating to Training of Boeing fleet – e/w Air India (WB) Capt. Amitabh Singh ED (Training) Air India Ltd. CTE, Hqrs. Ferozeguda Hyderabad- 500 011 Tel : 040-27750039 Email : Edt [dot] cte [at] airindia [dot] in
Mr. D. SyamaSunder Rao Sr. AGM (Flt. Safety) Air India Ltd. Flight Safety Department Old Airport, Santa Cruz (E) Mumbai – 400 029 Tel : 022-26263750 Email : d [dot] syamasundarrao [at] airindia [dot] in For matters relating to Flight Safety department of Air India. Ms. Harpreet A De. Singh ED (FS) Air India Ltd. Flight Safety department, Air India Ltd. Flight Safety department, Air India Reservation Complex S'Jung Airport New Delhi – 110003 Tel : 011-24628957 Email : flightsafety [at] airindia [dot] in
Ms. Vasudha Chandna GM (Flt Despatch) Air India Ltd. Operations department Air India Reservation Complex S'Jung Airport, New Delhi – 110003 Tel : 011-24602907 Email : gmfd [at] airindia [dot] in For matters relating to Operations (hqrs) Ms. Aruna Gopalakrishnan ED (Corp. Affairs) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422177 Email: edca [at] airindia [dot] in
Mr. Yogesh Panwar Dy. GM (Flt Despatch) Air India Ltd. Integrated Operations Control Centre (IOCC) 4 th Floor T-3, IGIA New Delhi – 110037 Tel : 011-49637712 Yogesh [dot] panwar [at] airindia [dot] in Matters pertaining to IOCC Capt. Rajeev Bajpai ED (Operations) Air India Ltd. Air India Reservation Complex S'Jung Airport, New Delhi – 110003 Tel : 011- 24697390 Email : edops [at] airindia [dot] in
Capt. Pankul Mathur GM –CMS Air India Ltd. Crew Management System G5 Building, Opp. Mehram Nagar, Near T-1, IGI Airport, New Delhi - 110037 Tel : 011-25673524 Email : pankul [dot] mathur [at] airindia [dot] in Matters pertaining to CMS Capt. Rajeev Bajpai ED (Operations) Air India Ltd. Air India Reservation Complex S'Jung Airport, New Delhi – 110003 Tel : 011- 24697390 Email : edops [at] airindia [dot] in
Abhimanyu Singh AGM (OA) Air India Ltd. Airlines House 113, Gurudwara Rakab Ganj Road, New Delhi - 110 001 Tel : 011-23421299 Email : abhimanyu [dot] singh [at] airindia [dot] in Matters pertaining to Integration Ms. Amrita Sharan ED (Integration & IR) & Director (Personnel) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23421299 Amrita [dot] sharan [at] airindia [dot] in edinteg [at] airndia [dot] in
Shri B.R. Kannan Dy. GM – Vigilance (Hqrs) Air India Ltd. Vigilance Department Corporate Hqrs. Air India Reservation Complex S'Jung Airport, New Delhi – 110003 For matters relating to Vigilance deptt. At Corporate level Mr. Aditya Kumar Joshi Chief vigilance Officer Air India Limited Vigilance Department Reservation Air India Reservation Complex S'Jung Airport, New Delhi – 110003 Tel :
Dr. Ashish Bhagat Sr. AGM (Med) Air India Ltd. Medical Department Airlines House 113, Gurudwara Rakab Ganj Road, New Delhi - 110 001 Tel : 011-23422042 Email : Ashish [dot] bhagat [at] airindia [dot] in Medical [dot] ro [at] airindia [dot] in For matters relating to Medical at Corporate level Dr. P.C. Tripathi ED (Med) & Head of Medical Services Air India Ltd. Airlines House 113, Gurudwara Rakab Ganj Road, New Delhi - 110 001 Tel : 011-23421299 Prabhash [dot] Tripathi [at] airindia [dot] in
Mr. Sunil Sharma Dy. GM (GH) Air India Limited Ground Handling Deptt. Airlines House Airlines House 113, Gurudwara Rakab Ganj Road, New Delhi - 110 001 Tel : 011-23422162 Email : sunil [dot] sharma [at] airindia [dot] in For ground handling policy matters at Corporate level Mr. S.S. Uberoi ED (GH) Air India Ltd. Ground Handling Department Airlines House 113, Gurudwara Rakab Ganj Road, New Delhi - 110 001 Tel : 011-23422144 Email : sarabjot [dot] uberoi [at] airindia [dot] in
Ms. Mrinalini Haridas Dy. GM (IT) Air India Ltd. IT Department THQ Building Old Airport Santa Cruz (East) Mumbai – 400029 Tel : 022-26263613 Email : mrinalini [dot] haridas [at] airindia [dot] in Information Technology Deptt. Hqrs. Ms. Uma Maheshwari ED (information Technology) Air India ltd Computer Centre IGI Airport, Teminal – 1 New Delhi - 110 037 Tel : 011-25696638 Email : edit [at] airindia [dot] in
Mr. J.S. Dahiya Sr. AGM (Material Management) Air India Limited Material Management Department hqrs. S'Jung Airport New Delhi – 110003 Tel : 011-24623819 Email : joginder [dot] dahiya [at] airindia [dot] in Material Management Deptt. Hqrs. Mr. P.S. Negi ED (MM) Air India Ltd. Material Management department S'Jung Airport New Delhi Tel : 011-24611293 Email : ps [dot] negi [at] airindia [dot] in
Mr. S.L. Panwar Dy. Manager Air India Ltd. Air India Sports Promotion Board S'Jung Airport New Delhi - 110 003 Tel : 011-24667255 Email : Shankar [dot] pawar [at] gmail [dot] com Matters pertaining to Sports Mr. Nikhil Chopra Sr. AGM & Joint Secretary (AISPB) S'Jung Airport New Delhi - 110 003 Tel : 011-24667253 Email : Nikhil [dot] chopra69 [at] yahoo [dot] com

Air India Chief Vigilance Officer

Name Designation Address Office Tele. Fax Email
Amal Garg, I.R.S Chief Vigilance officer 2nd floor,
Vigilance Headquarters,
Air India Reservations Office,
Besides Safdarjung Airport,
Safdarjung ,
New Delhi-110003.
011-24667604   cvo [at] airindia [dot] in
Rajnessh Kumar Bagga General Manager-HQ 2nd Floor,
Air India Reservations Office,
Besides Safdarjung Airport,
Safdarjung,
New Delhi 110003.
011 -24667607   rajneesh [dot] bagga [at] airindia [dot] in
Sanjay Kohli Regional Vigilance Head (Northern Region) Vigilance Department
GSD Complex
IGI Airport, Terminal – 2,
New Delhi-110037.
011-25654079 011-25654079 rvhnr [at] airindia [dot] in
Bosco Anthony Regional Vigilance Head (Western Region) Vigilance Department,
Air India Limited
R.No. 110, THQ Building,
1st floor, Old Airport,
Kalina, Santacruz(East)
Mumbai-400029
022-26265687 022-26157838 rvhwr [at] airindia [dot] in
Prajit Kumar Palit Regional Vigilance Head (Eastern Region) Vigilance Department
Airlines House, 5th Floor,
39 CR Avenue,
Kolkata 700012.
033-22110818 033-22116140 rvher [at] airindia [dot] in
Thiyagarajan. T Regional Vigilance Head (Southern Region) Vigilance Department
Air India Limited
Airlines House,
Meenambakkam,
Chennai 600027.
044-22561938 044-22560075 rvhsr [at] airindia [dot] in

International Contact Centers

Name Phone No. Email Address
Air India - Bangkok
(for Thailand
Residents)
00-66-22165686
00-66-22165691
00-66-22165692
00-66-22165693
00-66-22165694
00-66-22165695
countrymanager [at] airindiabkk [dot] com,
salesmgr [dot] bkk [at] airindia [dot] co [dot] th
tktrsvn [dot] bkk [at] airindia [dot] co [dot] th,
ai [dot] tktrsvn [at] gmail [dot] com
Suite No. 128 / 108, 9th floor,
Payathai Plaza Bldg. , Payathaid,
Tungpayathai Rd, Rajthevee,
Bangkok 10400.
Fax :00-66-22165687
Working Hours :
Reservations Office
Time:0830 hrs - 1730 hrs (Mon-Fri)
0900 hrs - 1300 hrs (Sat)
Air India - Colombo
(for Sri Lanka
Residents)
+94 11-5300360
to
+94 11-5300365
Emergency
contact :
+ 94 777896764
cmbres [at] airindia [dot] indusky [dot] in Air India NB 04, Bristol Complex
Bristol Street Colombo 1 ,Sri Lanka
Fax : + 94 11-2445534
Working Hours : Mon to Fri
08:30 hours to 17:00 hours
Sat 09:00 to 13:00 hours
Air India - Dhaka
(for Bangladesh
Residents)
City booking
office Tel:
+880 29348635
+880 29348691
+880 29348502
Airport
Office Tel:
+880 28901336
icmbangladesh [at] airindia [dot] in,
apm [dot] dhaka [at] airindia [dot] in
Hotel Intercontinental Dhaka,
1, Minto Road, Dhaka-1000
Bangladesh.
Working Hours :
10.00am to 18.00pm
(Sunday to Thursday)
Air India - Dubai +971 42371838 ffp [dot] gulf [at] airindia [dot] in Air India - Dubai
Office No. 402, Technic Building,
POST BOX NO. 40906,
Deira - Dubai.
United Arab Emirates.
Air India (for Hong
Kong Residents)
+852 2522-4772
(Sales) /
+852 2522-1176
(Reservations)
salesai [at] flyairindia [dot] com [dot] hk Unit 503, 5/F, Tower 1
South Seas Centre, 75 Mody Road
Tsim Sha Tsui East. Kowloon.
Fax :+852-2522 2261
Working Hours : Sales
:Mon to Fri : 09:00 to 17:30 hrs
Lunch Break: 13:00 to 14:00 hrs
Reservations :
Mon to Fri : 09:00 to 17:00 hrs
Sat: (09:00 to 13:00 hrs)
Air India - Kathmandu
(for Nepal
Residents)
+9771-4429468
+9771-4410906
+9771-4414596
mgraiktm [at] gmail [dot] com Air India Limited
Hattisar, Kamal Pokhari
P.O. Box 300, Kathmandu 1
Air India Limited
Hattisar, Kamal Pokhari
P.O. Box 300, Kathmandu 1
Fax :00-9771-4419649,
00-9771-4474955
Air India - London
(for UK Residents)
+44 20-82318760
+44 20-82318762
ticketoffice [at] airindiauk [dot] com
flyingreturns [at] airindiauk [dot] com
Ticket Office, GW1,
11th Floor, Great West House,
Great West Road,
Brentford, TW8 9DF.
Fax :00-44-20 8568 5129
Working Hours : Monday-Friday
09:30-13:00 and 14:00-17:00hrs.
Air India,MSC -
New York
+1 800-2052800
+1 800-2237776
flyingreturns [dot] usa [at] airindia [dot] in
cs [dot] nyc [at] airindia [dot] in
570 Lexington Ave., 14th flr.
FFP section, New York, 10022.
Fax :+1 212-4071415,
+1 212407-1303
Working Hours :
Mon to Fri : 09:00 to 17:00 hrs
Lunch break: 13:00 to 14:00 hrs
Air India - Shanghai
(for China Residents)
+86 21-52985698
(Extn.102/112/106)
shanghai [at] airindia-china [dot] com 1002, OOCL Plaza ,
841,Yanan (M) road ,
Shanghai 200040 , China
Fax :+86 21-52986798
Working Hours :
Mon to Fri : 09:00 hrs to 17:30 hrs
Sat : 09:00 hrs to 13:00 hrs
Closed on : Sundays &
Public Holidays
Air India - Singapore +65 62214909 reservation [at] airindiasin [dot] com Air India Ltd.
3, Coleman Street, #03-07/08
Peninsula Shopping Center
Singapore 179804
Fax :+65 63388827
Working Hours :
Mon to Fri : 09:00 hrs to 17:30 hrs
Sat : 09:00 hrs to 13:00 hrs
Closed on : Sundays &
Public Holidays
Tokyo City Office 03 35080261
06 61216807
tyoffp [at] airindia [dot] co [dot] jp The Imperial Hotel Tower
11th Floor, C-6,
1-1-1 Uchisaiwai-cho, Chiyoda-Ku
Tokyo 100 0011
Fax :03 35080265 or 06 61216819
Working Hours :
Mon-Fri: 09:00 to 12:00 hrs
and 13:00 to 17:30 hrs
(Closed on Sat, Sun and
National Holidays)

Social Sites


Comments

Air India cancelled my

Air India cancelled my International Flight and they cannot be reached! You are the reason no one wants to come to India.

Our flight AI call at for us

Our flight AI call at for us for Numbers xxxxaaaa7501020955/all India Air India 12th has Thinks payment request from Sunday to get been cancelled by Air India. Hence I would like to apply for full refund for following ticket details.
Booking reference no (PNR): JD7WX
Web Reference: AIBE3630098

Issuing Airline: Air India Ltd.
Issued date: Thu, 29 Mar 2012

Dear All,

Reg Refund

This is with regards to the cancellation of the Vandemataram flight of AirIndia in the 22nd June 2020..The flight was cancelled by AirIndia after issuing the boarding passes. This is for my daughter's flight from Mumbai to Paris .

I have written n number of times and also twitted many times till date nothing has come up its is 2 months now. I wonder what the concerned authorities must be doing. Use less services. The call center on ones picks or hangs up the phone .Y the hell do u need to have the customer service when u don't want to respond.

I'm fed up too. Stupid

I'm fed up too. Stupid service, Customers are treated very poorly. Pakka cheating this is.

Sir my flight has

Sir my flight has

please reschedule my traveling dates

Dear Concern,

My Traveling date is 25th March 2020 del-rajkot & 29th March Return to Delhi i have tried so many times to the call center but still due to Covid-19 not respond and maximum time 1hour and 2 hours waiting period consuming by the call center person and middle in the conversation disconnect the calls and my booking is again & again pending of the future dates. Can you please coordinate arrange the call from the concern person so I am very thankful to you.
Because I have tried to safdarjung office today but due to lockdown some routes are divert and some places police not passes on the way and still that time i have reached there office your office is closed today.
I am very appreciate to you if please arrange a call to reschedule my travel dates.
Thanks & Regards,
Rajiv Gaur

Complaint

I had a tikit of 12th March 2020 . Kolkata to Dubai . PNR no is Z6K0H. But I changed my travel date as 17th March 2020. For that I had paid the penalty charge from my debit card 1586 Rs. And few miniutes after I got the new tikit.
Acctually, I called on 17th March morning to Air India customer care for asking about Coronavirus Problem of flights. From there the representives informed me that my tikit of 17th March has canceled by Air india on 14th March . And suggested me to send email on Aur india Website for refund money of my tikit with the penalty charges also . I did that on 17th March . And I was ready to go to Kolkata Airport that day by faith I called to Customer care neither I had to back from the Airport without travel . This is a big fault of Air India . And they never informed me before 17th March that my tikit has canceled by them..

So I claim my money with penalty charge in my accounts as soon as possible.

Ticket Cancellation Refund

I would like to cancel my tickets with travel agency due to COVID-19 outbreak situation and I have been told by travel agency that there would be a deduction of USD 450 per ticket and there are two tickets that I have to cancel, which means I am going to loose $900 from my pocket.
Air India has introduced one change without penalty during this Coronavirus outbreak situation where maximum flights are getting affected because travelers are not feeling safe to travel. So, my one change is to cancel my booking then why I have been getting the regular Air India cancellation policy applied ? It's not like that we are cancelling for our own sake, it is actually because we are not feeling safe to travel during this situation and unable to travel. I should not get penalized for cancelling my tickets and should receive full refund back.
I have been trying to call the so called customer service numbers for USA/Canada, India (Noida and Gurugram based centers), Australia, UK but none of the number is working.
I sent numerous e-mails to all possible e-mail addresses which I could find on the Air India websites but no response other than a generic statement I have received which states "We have processed your request to the relevant department"

This is not good at all from Air India. First of all, Air India is just trying to run the business instead of actually helping the customers in this outbreak situation where all other airlines are actually showing their gestures to help their customers. It seems that Air India just want to earn money somehow from their customers by taking advantage of this COVID-19 situation. This is ridiculous!

I want my full refund back of two tickets I have booked under Airline Confirmation number: H4TEM. Can someone from Air India actually willing to help ????????????

I missed my flight...Please refund or cancel...

Flight booking confirmed! Ticket emailed to k3maheta1 [at] gmail [dot] com

PNR: JVQZS

AMD to DEL
Air India AI-14
Dep 22:20, Thu, 12 Mar
Arr 23:55, Thu, 12 Mar

DEL to BOM
Air India AI-191
Dep 21:00, Fri, 13 Mar
Arr 23:10, Fri, 13 Mar

Mr. SIDDHARTH JOSHI
Mr. KULDEEP ATULBHAI TERAIYA

B

lost baggage

Hi,
Its so unprofessional i have been writing emails to you constantly and there have been no reply to any of my mails or call backs as promised .I recently traveled from Dubai to Cochin on 28th October on flight No - AI934 ,my luggage which was supposed to be checked to my final destination (baggage tag No. AI644866 )has apparently not arrived , The ground staff at cochin airport whom i spoke with at the lost luggage counter informed me that they would be in touch within 24 hours to inform me , track down my luggage and let know when i will receive it. It has been 2 days now , despite several calls to the number provided i got in touch with a staff of yours in the concern department , and they have absolutely no information for me as to the whereabouts of my luggage. I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage. I have certain items inside which are completely irreplaceable. I hope that the bag will be located and sent back but should it never turn up and be reported missing indefinitely.

I would appreciate an update as soon as possible.
Regards,
Robin Suku

phone subject

hi sir and madam why in nepal your air india office didnt pick up the phone

No response fro e commerce team and no refund

PNR Number : HB3N7
Travel Sector : Coimbatore-Mumbai
Date of Travel : 31 Mar 2018

AND

PNR Number : YV26P
Travel Sector : Mumbai-Jodhpur
Date of Travel : 01 Apr 2018
Passenger Details are as follows:

Name : Umesh U Nair

ISSUE TICKET

Sir, I booked my ticket from Jodhpur to Bangaluru. My ticket PNR is YNH 58 and web Reference is AIBE39270429. But i did not get my ticket. The amount Rs 10315/- is deducted from my account on 30 Mar 2018 at 19:55:06.

I am requesting you please issue the ticket for me from Jodhpur to Bangaluru on 31 mar 2018 or refund the amount to me. So that I can able to book another new booking from Air India.

Thank you

Regards Major R Kannan

No reponse on Helpdesk Number

Air India is worst in the world in providing any kind of service. It far better to take even Rajdhani/ Duranto trains instead on traveling through the AI. None of the helpdesk/ customer care numbers works. All are out of service.. that's disguisting. Luckily one number out of many worked and the person who picked the phone didn't have the curtsey to behave with customer and dropper the call without listening.

Instead of improving the service and worst image they don't care at all, any govt owned firm in India is simply the worst and how can Air India be an exception. Shamefull ... even a small and new Private airlines in India provide much better service than Air India.

Not expecting any response as usual from AI.

Don't travel with AI whatever the circumstance else you will have to suffer in someway.

No answer at 24Hr customer care no

Airindia,

As you guys know you are one of the worst in the world to provide airline service, but atleast have curtesy to answer the phone at customer care service.

Shame on you Air India.

I feel sorry to have you as our National Airline.

Hope you guys will be human oneday.

regards,

could not web check-in

Thanks, exactly what was I was about to write. I rang Air India and told them about web check in error i receive every time I try to and the lady hangs up the phone, I am calling from UK for my mom. Such a ruthless bas****, I did not receive any help neither they have suggested an alternate web check in helpdesk number nor ready to listen to my problem.

Not able to get my cancelled ticket refund back

I made payment for the flight using my friend’s hong kong credit card and he is leaving hong kong permanently on 8th feb, 2013 and before that he will have to surrender his credit card. In the mean time (apart from follow up emails), I called hong kong customer care (25229247, 25229257) and they even do not want to listen to anything and asked to contact Mumbai head office on this and when I asked to provide them the number they said to go to the website every time. After that, I am continuously trying to contact these numbers (022-22796580,011-24624074, 011-24624075) and sometime I got them busy and sometime nobody picks up the phone and worse situation comes when they picks the phone after long time and cut the line immediately. I have spent money in international calls as well.

I have also logged an complain 15 days before but did not get anything. Below is the details:
Your Reference Number is WB-IHKG040113006 (complain ref no)
Website: http: // www.airindia.com/SBCMS/Webpages/feedback_form_new.aspx

Can anybody please provide me the escalation procedure details so that I can escalate this matter ?

An unacceptable experience

Dear Air India,
I fly regularly from India to the UK once if not twice a year with my son
and husband. I teach at Woodstock International School in Mussoorie, North
India.
This year I booked return flights through the school Travel Agent; President
Travels, Dehra Dun, India for my 12 year old son and myself.
Even before our journey commenced it was dogged with inefficiency and
unprofessionalism which continued all the way through.
Our flight to Birmingham, UK, was via Frankfurt with the flight between
Birmingham and Frankfurt with Lufthansa.
On the 18th June I called the AI New Delhi Office to check for any delays
and was told the flight had been “preponed”. This information was totally
unexpected and caused me great inconvenience as the original booking was for
an early morning flight on the 19th and had been changed to the night
BEFORE! At my request my connecting flight to B’ham from Frankfurt was
adjusted to avoid a huge wait and I managed to reach the airport on time,
(at an additional cost and hassle!). I am aware of the strikes AI has been
dealing with but if a company offers flights which passengers pay a high
price for (54,000 RS per ticket) they must be provided with quality service
and be informed of major changes well in advance – both of which were
lacking on my flights.
The flight from Delhi to Frankfurt was one of the worst I have experienced
in my 25 years of travelling. The seats were uncomfortable and shabby, the
special meals we had requested,(my son has egg and nut allergies),were not
provided and the plane disintegrated a third of the way into the journey and
was awash in filth! The toilets were unusable with soiled napkins next to
the sink, dirty nappies on the floor, an unbearable stench of urine which
was visible on the floor- it was absolutely terrible. Undoubtedly this was
the fault of the passengers BUT it is the responsibility of the airline to
ensure the aircraft is hygienic throughout the journey.
It was a relief to reach our destination and the last leg with Lufthansa was
a breath of fresh air!
Last week I checked the flight details on the internet for our return
journey only to find another change I had not been informed about…a 15 hour
wait in Frankfurt for the connecting flight to Delhi. My original booking
was to reach Frankfurt at 4.30pm and catch the plane to Delhi at 9.50pm on
the 19th of July but with the (uninformed) change my connecting flight was
leaving at 7am on the 20th July. I promptly contacted the AI London office
and spoke to “NS”, (0208 745 1005). She changed our flight to Frankfurt to a
later time and arranged a hotel for the night. She was very efficient and
helpful and it was appreciated.
On the morning of 19th July at 8.30am I called the Heathrow airport AI
number, (0208 745 1020/1053). I wanted to verify whether or not I could use
one large suitcase for my son and I and consolidate our luggage allowance.
My reasoning was that it would be easier for me to travel onward to
Mussoorie with one large piece of luggage. I was aware we had 23 kilos each
as check in luggage allowance. I was told it “was fine” as long as we did
not exceed the limit of 46 kilos for 2 people and we could use one suitcase
for both of us. I felt it was better to get a second opinion and at 9.30am
called the London office (0208 745 1005) and spoke to the same “NS” who
recognized my voice and remembered my name. She confirmed my flight details
and special meal request and gave me the ref number for the hotel she had
booked. (Steigenberger Airport Hotel). I repeated my query
regarding consolidating my son and my luggage allowance and using one large
suitcase between us. She told me that as long as the suitcase did not exceed
32 kilos it would be “absolutely fine”. She explained this was a regulation
all airlines follow for safety reasons and as long as the item of luggage
was BELOW 32 KILOS we would be fine.
I proceeded to pack accordingly feeling quite assured and reached the
airport with one suitcase weighing 32 kilos and one small bag weighing 10
kilos ; well within our allowance. We arrived at the Lufthansa counter to
check in and were flabbergasted when we were told that each piece of luggage
could not weigh more than 23 kilos and each passenger was allowed one piece
of check in luggage only and therefore we would be charged for the 9 kilos
excess weight of our suitcase. I explained that my booking was with Air
India who had given me a very clear go ahead to have 32 kilos in one
suitcase. The response was that the Lufthansa rules applied and there was a
54 pounds charge we must pay if we wished to board the flight.
My husband and I were livid and our son was extremely upset. We paid the
money and proceeded to
Frankfurt. There were no Air India representatives present in Birmingham or
in Frankfurt when we arrived there.
On the 20th July we boarded the AI126 from Frankfurt to Delhi and realized
that our special meal request had once again not been catered for. My son
and I were not even seated together and when we reached our seats we found a
heap of crumpled blankets! The aircraft was poorly maintained and looked
worn out. The choice of inflight entertainment was outdated and poor
compared to most other airlines.
I have already had to bear extra expenses due to rearranging travel plans
whilst flying from Delhi to the UK and now that I have had to pay 54 pounds
due to no fault of my own I feel very angry and indignant.
I want to be compensated for this series of events and the financial loss I
have suffered due to incorrect information furnished by Air India. As the
lady at the Lufthansa counter in Birmingham pointed out it is the
responsibility of Air India staff to be familiar with the policies of the
airlines they work with and this was reiterated by Mr.Kushi, Airport Manager
at the Frankfurt boarding gate 45. He advised me to contact Air India Delhi
and London to pursue reimbursement for inconvenience and the 54 pounds I had
to pay in Birmingham to Lufthansa. I have the receipt which I can scan and
send you.
I would appreciate an immediate response and a monetary payment which I
strongly believe you are responsible for and will pursue this matter until
it is resolved.
Look forward to hearing from you.

Non refund of amount for cancelled flight

Our flight AI 131 for 12th May 2012 has been cancelled by Air India. Hence I would like to apply for full refund for following ticket details.
Booking reference no (PNR): JD7WX
Web Reference: AIBE3630098

Issuing Airline: Air India Ltd.
Issued date: Thu, 29 Mar 2012

Dear All,

I am really shocked to see the lukewarm response from Air India. I had booked flight well in advance. I have paid full amount via credit card. Due to unfortunate event of strike, my flight was cancelled at last moment hence I had to get another flight at higher cost.
Since this was cancellation from Air India, I expect common sense of returning my money immediately. However it is pathetic that, I have to write mail to refund. The flight was cancelled on 11th may and I have to get my refund till today. I am feeling very disappointed and angry by this slow response from ecommerce division. Why do they take so long to refund? Why do they require 1 month for refund for cancelled flight? Are Air India doing any favour by returning money? My credit cards are blocked now as I have booked twice. I cannot pay my credit card company for the amount booked for Air India and hence I am being fined by Credit card company due to delay.
Does Air India expect me to take some kind of loan to pay this huge amount. Again If I pay this amount to credit card company and Air India refund this amount back to credit card, I have to spend that much amount as credit card company will not give me my cash.
Air India seems to be punishing me for keeping faith in National carrier.

I am marking this copy to all mail id’s expecting some caring person will take note of it and respond positively.

No Thanking you.

Rupesh Khot

No one responding at city office no.

I am trying to contact Air India of its City Office No.24622220, about getting some information from last two days. But no one is responding on these numbers.

pax ticekt reembus

passanger name : jayalakshmi
PNR NO. HTN46L
DATE : .01.04.2012
FLIGHT NO. AI 803 DEL BLR
This ticket has been cancelled on pax not accompany
still not revert back to the ticket amount

Please revert back the details or send us transaction I D

Regards
SIVAGANESAN
9738479375

Price

whats the price for airticket from -- TRV - to- CMB

baggage allowance very very less

Economy passenger baggage allownace for international flight is very very less in air india..
for a person shifting base from india to hongkong, 20-23kg wt is too less to wrap the essentials

plus the extra baggage charges almost kill the passenger !!

cancalation

iam tring to cancal my tikit

Poor Condiion of Flights

Hi,

I traveled on AI968 flight from Sharjah to Trivandrum on 11th May, 2011. The flight seemed to be so old and I didn't feel any security during the flight.

The flight was not at all full with passengers. Many seats were vacant. I think so the people are mainly hesitating to travel in Air India due to these old flights. If flights are replaced with new ones, I'm sure that all the flights will be full.

I saw the advertisement of new flights in Air India with many facilities and luxuries. Old flights are used only for the people traveling from gulf countries?

I'm so sorry to say these defects of our National Airline. Hope you wold take a good action in this case.

Regards,

Rizwan Rassi

complaint

I am trying to contact Air India frequent flyers from last two weeks. But no one is responding on these numbers provided by the Air India customer care
1. 24631337
2. 24622220