Air India Customer Care Number 1860 233 1407

Organization: 
Toll free Number(s): 
  • 1888 634 1407 (USA & Canada)
  • 0800 048 9254 (UK)
  • 613 701 98270 (Australia)
  • 331 874 06644 (France)
  • 496925511337 (Germany)
  • 800 101 4016 (Singapore)
All India Number(s): 
  • 1860 233 1407 (All Inquiries)
  • 011- 2462 4074 (Online Booking Helpdesk)
  • 011- 2462 4075 (Online Booking Helpdesk)
  • 011-2466 7473 (Mon-Sat , 9:30-5:30)
  • 011-2466 7474 (Mon-Sat , 9:30-5:30)
  • 022-2831 8404 (Ground Handling)
  • 022-2615 6090 (Operation Query-Mumbai Airport)

Email

  • contactus [at] airindia [dot] in
  • call [dot] del [at] airindia [dot] in(Customer Care)
  • call [dot] bom [at] airindia [dot] in(Customer Care)
  • traveldocs [at] airindia [dot] in(For forwarding scanned copies of travel documents for re-issuance tickets)
  • Lostproperty [at] airindia [dot] in (For lost baggage Enquiries)

COVID-19 (Flight Updates)

  1. Full refunds will be allowed without levying any cancellation charges for all bookings made and
    payment received during the lockdown period from 25th March 2020 to 03rd May 2020
    for travel during the same period.
  2. Passengers may contact the ticket issuing Air India office/Travel agent/Online Travel portal .
  3. Refunds for Tickets purchased during Lockdown period in india, Read
  4. Self Declaration form for universal screening of passengers .
  5. Travel and Visa restrictions related, visit
  6. For all other countries Please check with the Government/ Embassies of the respective countries.

* Check flights scheduling as per DGCA Guidelines

* For Contact details visit DGCA (Directorate General of Civil Aviation)

Important Links

Toll Free Number

Country Contact Number
For calls when in India

1860 233 1407 / 0124-264 1407 / 020-2623 1407

For calls when in Australia 613 701 98270
For calls when in France 331 874 06644
For calls when in Germany 4969 255 11337
For calls when in USA & Canada 1888 634 1407
For calls when in UK 8000 489 254
For calls when in Singapore 800 101 4016

Ticket Cancellation and Change

  • Once you make your reservation online you can make use of the "My Booking" section to cancel your reservation
  • You may contact the call centre or nearest Air India booking office
  • Email: ecommerce [at] airindia [dot] in
  • Tickets will be refunded by the ticket issuing office only
  • Charges are included in the charges displayed to you in the rebooking/cancellation 

Online Bookings Helpdesk - (Monday to Saturday, 0930 hrs. - 1730 hrs. IST)

  • Landline Number : 011-24667473
  • Landline Number : 011-24667474
  • E mail ID : ecommerce [at] airindia [dot] in
  • E mail ID for bookings on Mobile : mobilebookings [at] airindia [dot] in

India and SAARC Countries

  • Eastern Region : connecter [at] airindia [dot] in connecteri [at] airindia [dot] in (For International queries)
  • Northern Region : connectnr [at] airindia [dot] in connectnri [at] airindia [dot] in (For International queries)
  • Southern Region : connectsr [at] airindia [dot] in connectsri [at] airindia [dot] in (For International queries)
  • Western Region : connectwr [at] airindia [dot] in connectwri [at] airindia [dot] in (For International queries)
  • Headquarters : connectd [at] airindia [dot] in

Air India contact numbers for callers outside India

Country Toll Free Number
USA & Canada 1888 634 1407
UK 0800 048 9254
Australia 613 701 98270
France 331 874 06644
Germany 496925511337
Singapore 800 101 4016

Email Addresses for FFP members

  • General Queries : flyingreturn [dot] base [at] airindia [dot] in
  • Missing Miles / Retro Credit on AI: airindia [dot] retros [at] airindia [dot] in
  • Missing Miles / Retro credit on Star Partners: star [dot] retros [at] airindia [dot] in
  • Silver Edge Members : silver [dot] edge [at] airindia [dot] in
  • Golden Edge Members : golden [dot] edge [at] airindia [dot] in
  • The Maharajah Club Members : maharajah [dot] club [at] airindia [dot] in

Ground Handling Contacts

Dy.General Manager - Technical

Handling Contracts & Agreements
Ground Handling HQ, Air India
Chhatrapati Shivaji International Airport-II,
Mumbai - 400 099.
Phone : 022-2831 8404 / 2831 8469 / 2682 9548
Fax : 022-26829629

Baggage Enquiry

Online Feedback form

Contact for any Operational Query

Location Address
Mumbai Airport
General Manager (O) - Ground Handling – WR

NTB Complex, CSIA-I,
Phone : 022-26156090, 022-2616814
Email Id : wrgmghs [at] airindia [dot] in

 
General Manager – Ground Handling (Terminal)

CSIA-II, Sahar, Mumbai
Phone : 022-28318063, 28318041
Email Id : wrgmght [at] airindia [dot] in

Chennai Airport
General Manager - Ground Handling - SR

Air India Unity Complex, Chennai - 43,
Phone : 044 2256 1557
Fax : 044 2256 0874
Email Id : srgroundhandling [at] airindia [dot] in

Kolkata Airport
General Manager (O) – Ground Handling – ER

NSCBI Airport, Kolkata (W.B)
Phone : 033 2511 9197
Email Id : Mkakolkata [at] airindia [dot] in

Kochi Airport
Station Manager - COK

Airlines House,
Cochin International Airport
Nedumbassery -683111
Phone : 0484 - 2381465
Email : cok [dot] traffic [at] airindia [dot] in

Ahmedabad Airport
Station Manager - Ahmedabad

SVP International Airport,
Ahmedabad 382475
Phone : 079-25505198
Email Id : guj [dot] mgr [at] airindia [dot] in

Goa Airport
Station Manager - Goa

Ground Handling SBU
Dabolim Airport,
Goa 403 802
Phone : 0832-2431101
Email Id : goi [dot] sm [at] airindia [dot] in

Nodal Officer:

Mrs. Renu Golan Sr. AGM (Traffic Servics-Comml), Air India
E-mail address : renugolan [dot] sharma [at] airindia [dot] in, connectd [at] airindia [dot] in

Appellate Authority:

Mr. Rishikant Singh Dy. General Manager (Commercial-Traffic Services), Air India
E-mail address: tshq [at] airindia [dot] in

Lost /Found Baggage

Contact

1860 233 1407 (Baggage Enquiry)

Email

Lostproperty [at] airindia [dot] in (For lost baggage Enquiries)

Quick Link

Australia

Toll Free No. - 1800-452-308

Email-:baggageservices [at] dnata [dot] com

For callers from all foreign locations (International Chargeable Calls)

For callers from any location other than India.

Phone No:

  • +91-22-25818515
  • +91-44-66921455

Airport /Booking Contact Details

Station Address Telephone Fax Email
Agartala Maharaja Bir Bikram Airport,
Agartala -799009
Tripura, India

0381-2342226
0381-2341902

  • ammixa [at] airindia [dot] in
  • apm [dot] ixa [at] airindia [dot] in

Agatti Station Manager
Air India Ltd.
Agatti

Booking office :
04894-242568

Airport :
04894-242717



ammagx [at] gmail [dot] com

Agra Air India Limited,
Civil Air Terminal,
Kheria Airport,
Agra-282001.

0562-2400487
0562-2400497

  • agr [dot] apm [at] airindia [dot] in
  • agr [dot] sm [at] airindia [dot] in



Ahmedabad Air India Limited,
Airlines House,
Lal Darwaja,
Ahmedabad - 380001.
Office Hours:
10:00 hrs to 17:15 hrs
MON To SAT
(except SUN & Public Holidays)
Enquiry:
079-25505198/
079-25505199
079-25505236
  • AMD [dot] Counter [at] airindia [dot] in
  • AMD [dot] Reservations [at] airindia [dot] in

Sardar Vallabhbhai Patel
International Airport-T2,
Sardar Nagar,
Ahmedabad - 380003.

Enquiry:
079-22869233 /
22869244 / 22869540
Baggage Services:
079-22865211 / 22869267

 

  • APM [dot] AMD [at] airindia [dot] in
  • AMD [dot] Traffic [at] airindia [dot] in
Cargo Manager Sales & Operations

079 29700432
079 29700465

amd [dot] cargomgr [at] airindia [dot] in

International Cargo
Air Cargo Complex,
Old Airport, Via Meghaninagar
Ahmedabad-380016
Business Hours
Mon to Sat
1000 - 1900 Hrs
Operations 24x7
Except Sundays
079 29700432
079 29700465
Mobile
8141972925
  amd [dot] cgo [at] airindia [dot] in
Domestic Cargo
1st Floor,
Cargo Service Centre,
Terminal - 3
SVPI Airport,
Ahmedabad - 380004
Business Hours
All Days 0600 - 2200 Hrs
079 22858286
Mobile
8141972915
  amd [dot] cgo [at] airindia [dot] in
Allahabad Civil Airport Terminal
Bamraull Airport,
Allahabad (U.P) 211012

Booking office :
0532-2581370

Airport :
0532-2581360






ixd [dot] sm [at] airindia [dot] in

Amritsar
International Airport,
Amritsar.


International Airport

(Working Hours
0930-1700 (Mon to Sat)

0183-2214062







Airport Manager
0183-2214012





Ticket Counter
0183-2214091/93

Baggage Mishandled
0183-2214084/
 0183-2214013/
0183-2214010/29

  • atq [dot] sm [at] airindia [dot] in
  • iasmatq [at] yahoo [dot] co [dot] in
  • iasmatq [at] yahoo [dot] co [dot] in
  • atqreservations [at] gmail [dot] com
  • baggageatq [at] gmail [dot] com
  • Airindia183 [at] gmail [dot] com





















Anand Nagarpalika Bhavan,
M.G.  Road,
Anand 388001.
02692-241884/
02692-241885       
02692-241885

 

Aurangabad

Station Manager


Reservation/ Enquiry
0240 2485012
9823118549

0240 2482111
(1200 to 1935hrs)
  ixu [dot] sm [at] airindia [dot] in
 
Airport Manager 0240 2485780
9527607337
  apmixu [at] rediffmail [dot] com
Airport office:
AirIndia Ltd Chikalthana Airport Chikalthana Aurangabad - 431007

Cargo Booking
0240 2477523
(1400 to 1630 hrs)


(1800 to 1900 hrs)
  ixu [dot] apt [at] airindia [dot] in
Bagdora

 

Dr. B. R. Ambedkar
Market Complex,
2nd Floor, Hill Cart Road,
P O Prodhan Nagar,
Dist. Darjeeling,
Silliguri - 734003
0353-2511509
Airport :
0353-2698022


0353-2511509




ammixb [at] airindia [dot] in




Bengaluru M Block,
Unity Buildings,
J C Road
Bengaluru
560002
Booking Off.DOM
080 22978427/
08022978406

Booking off. INT
080 2297 8447/
080 2297 8428

ammblr [at] airindia [dot] in




AIRPORT
Apha III, 2nd. Floor,
Bengaluru International
Airport,
Devanahalli,
Bengaluru 560300.
Airport Manager :
94808 25260








apmblr [at] airindia [dot] in






Terminal Building,
Bangalore International
Airport Limited,
Devanahalli,
Bengalaru - 560 300
Duty Manager :
080 66785161
Mini BookingOffice :
080 66785168












CARGO
Cargo Sales Manager
Air India Limited
Air India Service Complex
HAL Airport
Bengaluru 560017


Manager Cargo Operations
Air India Limited
BIAL, Devanahali
Bengaluru



Handling Agent:
Mr.K.Kumar, Sr. Cargo Mgr.
International - Exports
Mr.S.Narayan, Sr. Cargo Mgr.
International - Imports & Domectic Opns.
AI-SATS, KIAL Airport,
Devanahalli, Bengaluru-560300.

24X7 Contact Numbers
Domestic DM
International Exports DM
Internaional Imports DM
080-2297 8407 / 080-2297 8456





9480825154/
9449873950












080-6678 3426 /

080-6678 3426/








080-6678 3417/
M-9538100072/
080-6678 3429
080-2227 3300
  • k [dot] karthikeyan [at] airindia [dot] in
  • blrcgomgr [at] airindia [dot] in
  • K [dot] Kumar [at] aisats [dot] in
  • s [dot] narayan [at] aisats [dot] in
















Bhavnagar




Airport Authority of India,
Civil Aerodrome,
New Airport Road,
Ruva Road,
Bhavnagar,
Gujurat - 364 001.
0278-2207520/21
Bhopal TT Nagar,
Bhadbhada Road,
Bhopal 462001
0755 -2778434/
0755-2770480

0755-2778434


  • bhosm [at] airindia [dot] in
  • iasmbho [at] yahoo [dot] co [dot] in



AIRPORT


Airport Manager
0755-2646789/
0755-2646123





apmbho [at] yahoo [dot] in

Cargo 755-2770636

 

Bhubaneshwar

VII-C/8 Rajpath, Unit-I
Bhubaneswar-751009.
0674-2530380/
0674-2596105
0674-2535624

  • ammbbi [at] airindia [dot] in
  • airindiabbi [at] gmail [dot] com

AIRPORT
Biju Patnaik Airport,
Bhubaneswar-751020.
0674-2596105

bbi [dot] apt [at] airindia [dot] in
Bhuj

AIRPORT BOOKING OFFICE
CIVIL ENCLAVE AIRPORT,
BHUJ-KUTCH 370001.
Station Manager Mobile No. :
+91 9824211719

02832-244050/51

02832-244051

bhuj [dot] sm [at] airindia [dot] in

Chandigarh SCO 162-164, Sector 34A,
Chandigarh.
Working Hours:
Mon-Sat 1000 hrs to 1700 hrs.
Lunch Break 1300 hrs to 1345 hrs.


Reservations
0172-2624941/43
0172-2624636
Airport : 0172-2242201
Telecheck-in : 0172-2242201
Telefax :
0172-2242201











(For domestic flights)
SCO 162-164,
Sector 34A,
Chandigarh 160 022.
Booking office :
0172-2624941/43








Chennai Airlines House,Mennambakkam,
Near Meenambakkam Metro Station
Chennai 600 027


Reservations :
044 2256 9877
044 28555208




maaresvn [at] airindia [dot] in




AIRPORT
(Domestic)
New Domestic Terminal - T1
Tirusulam
Chennai 600016
Duty Mgr./Cust. Svc. Counter:
044 22562141
Baggage Cell:
044 22562423


044 22562054


apmmaasectt [at] airindia [dot] in


(International)
New International Terminal - T4
Tirusulam
Chennai 600016


Duty Mgr.:
044 22566002/
044 22566003
Baggage Cell:
044 22564301





044 22560266



maa [dot] bagsvcs [at] airindia [dot] in




CARGO
Regional Cargo Manager SI
Air India Limited
2nd Floor, Meenambakkam
Old Airport Complex
Chennai 600027



Manager Cargo Operations
Air India Limited
Cargo Flight Handling
Meenambakkam
Old Airport Complex
Chennai 600027
044-22561328/
044-22560058/
044-22560059






044-22560871/
044-22561319
044-22560457








044-22561871

Riaz [dot] Mohammed [at] airindia [dot] in







maafhu [at] airindia [dot] in

Coimbatore

1605, Trichy  Road,
Coimbatore 641018
0422-2303933/
0422-2399833
0422-2303569

ammcjb [at] airindia [dot] in

AIRPORT
Air India Ltd.,
Peelamedu.
0422-2573396/
0422-2574672
0422-2574672
cjb [dot] apt [at] airindia [dot] in
Delhi Safdarjung Airport
Aurobindo Marg,
New Delhi - 110003.

011 24622220/
011-24624503/
011-24643612/
011-24631337
011-24695210



del [dot] reservationmanager [at] airindia [dot] in


AIRPORT
Terminal 3
Indira Gandhi
International Airport,
New Delhi - 110037













Customer Services:
011-49631097
Domestic Ticketing
011-49637526
Int. Ticketing :
011-49637532/
011-49637533
Baggage Unit
Domestic :
011 49637541/
8800197890
Baggage Unit
International :
011 49637540/
08800197871/
08800197872/
08800197842
CARGO
Regional Cargo Manager NI
Air India Limited
GSD Complex
IGI Airport Terminal II
New Delhi 110037



Manager Cargo Ops Intl
Delhi Cargo Service Centre Pvt Ltd
Cargo Terminal 2, Gate 6
IGI Airport, New Delhi 110037
011-25654132/
011-25654287
011-25654296
  • S [dot] Kishore [at] airindia [dot] in
  • cargotracer [at] airindia [dot] in
  • dmcargofhu [at] airindia [dot] in








 

Dharamshala

Air India Limited
Kangra Airport,
Gaggal - 176209,
Kangra ,
Himachal Pradesh
01892-233396 dhm [dot] sm [at] airindia [dot] in

 

Dibrugarh

AIRPORT
Dibrugarh Airport,
Mohanbari,
Dibrugarh-786012.
Working Hours :
06:00 – 14:00 Hours
0373-2382777
0373-2382525



apmdib [at] yahoo [dot] com

Dimpur Air India Ltd.
Dimapur Airport,
3 ½ Mile Dimapur – 797115,
Nagaland.
Station Manager:
03862-242130
Airport Manager:
03862-242441
Resvns / Cargo:
03862-242177

03862-242130

  • ammdmu [at] airndia [dot] in
  • apmdmu [at] gmail [dot] com

DIU Diu Civil Airport,
Nagoa Beach Road,
DIU - 362520
Landline No:- +91 2875-275300/30
Cell No :- +91 9909931045/8698002523
diu [dot] sm [at] airindia [dot] in
Gaya Civil Aerodrome,
Gaya 823004.
Station Manager:
0631-2210113




  • ammgay [at] airindia [dot] in
  • gay [dot] apt [at] airindia [dot] in
GOA Dempo House,
Ground Floor,
DB Marg, Panaji,
Goa 403001.


0832- 2428282
NIL





goi [dot] sm [at] airindia [dot] in





AIRPORT
1st Floor,
International Departure Hall,
Dabolim Airport,
Goa 403801.


0832-2541115/
0832-2542444/
0832-2542447
0832-2541115




GOI [dot] APT [at] airindia [dot] in




CARGO
Cargo Manager,
Cargo Terminal,
Dabolim Airport,
Goa 403801.
0832-254-2448


0832-2541115


airindiacargogoaapt [at] gmail [dot] com

 

Guwahati
(For domestic flights)
Dr. R P Road,
Ganeshguri Dispur,
Guwahati 781006
Station Manager:
0361-2265492
Booking office:
0361-2264421 / 25

ammgau [at] airindia [dot] in



Lokpriya Gopinath
Bordoloi International
Airport, Guwahati 781015.
Airport Manager:
0361-2840368
Airport Office:
0361-2840221
0361-2840368 gau [dot] apt [at] airindia [dot] in
Gwalior Tansen Marg,
Padav Gwalior 474 002



Booking office :
0751-2376872
Airport :
0751-2479587
0751-2479537
(Available on flight operation days & during flight timings)

0751-4011311



  • sm [dot] airindia [dot] gwl [at] gmail [dot] com
  • gwl [dot] sm [at] airindia [dot] in

 

Hyderabad
5-10-193 Haca Bhavan
Hill Fort Road
Saifabad
Hyderabad - 500004

City Office - (Mon to Sat)
0945-1315 & 1400-1720 Hrs














Call Centre -
(BSNL 24x7)
1800 180 1407,

040-23389711/
040-2338971/
(1000-1300 &
1400-1745 Hrs)
(Only for issues
unresolved at Call
Centre for
international
flights)
040-23430334 (1000-1300 &
1400-1745 Hrs)
(Only for Issues
unresolved at Call
Centre for
domestic flights)




040-23234752





































AIRPORT
AO-26 Level-G, PTB,
Rajiv Gandhi International
Airport,
Shamshabad - 501218






Call Centre :
1800 180 1407
(BSNL 24x7)

Baggage Enquiries :
040-66605173 /
040-66603019
(Mon to Sat 1000-1700 Hrs)

040-66605163



















CARGO
Cargo Sales Manager
Air India Limited
HACA Bhavan
Hyderabad 500004



Manager Cargo Operations
Air Cargo Terminal
Shamshabad
Hyderabad 501218
0040-23220650/






040-24004014/
040-24004015

040-23430336






040-24004013

  • cargosaleshyd [at] gmail [dot] com
  • Nacilhyderabadcgodm [at] gmail [dot] com
  • cargoops [dot] hyd [at] airindia [dot] in








HANDLING AGENT
GMR Hyderabad
Air Cargo &
Logistics Pvt Ltd
040-66977112






hyd [dot] domwhs [at] gmrgroup [dot] in





Imphal Mahatma Gandhi Avenue,
Imphal 795001

Booking office :
0385-2540999
Airport :
0385-2455074



ammimf [at] airindia [dot] in

Indore Abhay Khel Prashal,
Dr.R.S.Bhandari Marg,
Indore - 302013
0731-2431595/
0731-2431596

0731-2531176


idr [dot] sm [at] airindia [dot] in


AIRPORT
DABH Airport,
Indore.
0731-2620758/
0731-2621782
0731-2620758
(Tele Fax)
0731-2620491
idr [dot] apt [at] airindia [dot] in

Jabalpur

AIR INDIA RESERVATION OFFICE
Rani Durgawati Paryatan Bhawan,
Madhya Pradesh Tourism Development Building,
Paryatan Tiraha,
Behind Collectorate North Civil Lines,
Jabalpur -482001
Madhya Pradesh

AIRPORT
Dumna Civil Airport,
Khamaria PO & PS,
Jabalpur .482005.

0761-2628344/











0761-6459333













jlr [dot] sm [at] airindia [dot] in
Jaipur Nehru Place Complex,
Tonk Road,
Jaipur -302015



Domestic :
0141-2743500


International :
0141-2744840

Airport :
0141-2725197/
0141-2725997


0141-5101015




  • smjai [at] airindia [dot] in
  • apmjai [at] gmail [dot] com
Jammu


Tourist Reception Centre,
Vir Marg,
Jammu 180 001

Booking office :
0191-2542735


Airport :
0191-2430449


0191-2542735

  • ixj [dot] sm [at] airindia [dot] in
  • aiapmixj [at] yahoo [dot] co [dot] in
Jamnagar Jamnagar Airport,
Airport road, Civil Enclave
Goardhanpur
Jamnagar 361003, Gujarat
7043888896

0288-2552911




jga [dot] sm [at] airindia [dot] in



Jodhpur

2, West Patel Nagar,
Circuit House Road,
Ratanada, Jodhpur 342 001

Booking office :
0291-2510758


Airport :
0291-2512617


0291-2514537


jdh [dot] sm [at] airindia [dot] in

Khajuraho


Temple Hotel,
Airport,
Khajuraho 471 606
Booking office :
07686-274035
Airport :
07686-274036

07686-272587


hjr [dot] sm [at] airindia [dot] in

Kochi BOOKING OFFICE
Air India Building
Durbar Hall Road
Cochin - 682 016


Station Manager
0484-2350930

Reservation Manager
0484 - 2350936










ammcok [at] airindia [dot] in
AIRPORT
Air India.
Cochin
International Airport,
Nedumbassery,
Cochin - 683 111

Airport Manager:
0484 – 2610070

  • cokadmin [at] airindia [dot] in
  • smcokairindia [at] gmail [dot] com
International Terminal

Duty Manager:
0484–2611666


Traffic:

0484-2610040

Off.:

0484-2610050


Lost Luggage :
0484-2610030

Terminal:
0484-2610090


cok [dot] traffic [at] airindia [dot] in

cok [dot] shu [at] airindia [dot] in



cok [dot] bagsvcs [at] airindia [dot] in
Domestic Terminal

Duty Manager:


0484-2610101
Mini Bkg. Off.:
0484-2610041
Spl. Hdlg. Unit/Lost
Luggage :
0484-2610071

Terminal:
0484-2610061


apmnacil [at] gmail [dot] com
Cargo
Manager Cargo Sales & Operations
Airlines Offices Building
Kochi Intl Airport
Nedumbassery, Kochi
Domestic
0484-2610051

International
0484-2610140

cokcgoic [at] gmail [dot] com

cokcargo [at] airindia [dot] in
Kolkata Airlines House
39, C.R. Avenue
Kolkata - 700012
033-22110730/
033-22110810
033-22117875
Kolkata Airport
Netaji Subhas Chandra Bose International Airport, Dum Dum Kolkata 700052 mkakolkata [at] airindia [dot] in
Department
Manager Kolkata Airport / GM-GH(O)
PA to Manager Kolkata Airport
Manager Comml. Administration
Office of MKA (C-Admin)

Co-ordination Cell

Terminal Manager
International Checkin - Duty Officer
(G Island) :
Domestic Checkin : Duty Officer
(E Island) :
Special Handling Unit :
Departure Working Room (429):

Departure Working Room (430):
DDR Cell
Non-Schedule Unit
Reservation Ticketing

Baggage Cell

033-25118933/

033-25118215/
033-25118395/

033-25118634/
033-25691137/
033-25118656/
033-25118691/
033-25118685/
033-25118564/

033-25691093/
033-25119888/

033-25691089/
033-25119982/
033-25691134/
033-25118636/


033-25691130/
033-25691131/
033-25118254



033-25118215/


033-25118634/

033-2511 8087/

 

 

 

 

 

033-25118846/

033-25118846

 

Cargo
Cargo Operations
Domestic Cargo Complex
Cargo Manager(Operations)


Duty Manager 24 X 7


Working Room
Delivery Section
Cargo Admin/LMS Queries

Cargo Operations
International
DM-Flight Handling Unit 24X7

DM-Int. Working Room

Cargo Sales-Eastern Region
Cargo Sales Manager
Domestic Query
International Query

*Mon to Fri 0900-1730
Closed Sat/Sun,Public Holidays


25118828
* 25119271-30
Extn 3378
25111629
* 25119721-30
Extn 3379
25130457/
25119396/
25119449/



25119937/

22111725/


22110880/
22111725 /
22111725


25119049











25119937


cargomgr [dot] ccu [at] airindia [dot] in


cargoops [dot] ccu [at] airindia [dot] in




lms [dot] ccu [at] gmail [dot] com



cfhu [dot] ccu [at] airindia [dot] in
ai [dot] intcargo [at] gmail [dot] com



indranil [dot] banerjee [at] airindia [dot] in
cargomktgccu [at] airindia [dot] in
ccucgomktg [at] airindia [dot] in
KOZHIKODE Eroth Centre,
5/2521 Bank Road,
Calicut 673001,
Kerala.
0495-2760710/
0495-2760715/
0495-2766669/
0495-2771974
0495-2765265/
0495-2368966


ccjrzai [at] airindia [dot] in



AIRPORT
Karippur Airport,
Post Calicut Airport,
Karippur,
Kondoty, Malappuram Dist
Kerala PIN 673647





International :
0483-2717749/
0483-2715646


Mishandled baggage -
International :
0483-2715005


Domestic :
0483-2710100/
0483-2714582


0483-2712401





0483-2710190


airindiaclt [at] eth [dot] net
ccj [dot] apt [at] airindia [dot] in







CARGO
Cargo Manager
Air India Limited
D-17 Domestic Terminal Building
Kozhikode Intl Airport


Handling Agent:
Visskan Aviation
Pvt Ltd
Pulikkal Towers
P O Calicut
Interntaional Airport
Malapuram
DistPIN 673 647
0483-2717710/
0483-2710867/




08129101-011




















ccjcargo [at] airindia [dot] in




vinod [at] visskanaviation [dot] com






Leh Fort Road,
Leh, 194101

Booking office :
01982-252076
Airport :
01982-252255

01982-2252155


ixl [dot] sm [at] airindia [dot] in

Lilabari

Lilabari Airport,
North Lakhimpur,
Assam - 787051
Airport :
03752-234481
ammixi [at] airindia [dot] in

 

Lucknow

9, Rani Laxmibai Marg,
Near Gemini Hotel,
Hazratganj, Lucknow

Station Manager :
0522-4026292/
0522-2620927


Counter :
0522-2624618


Booking office :
0522-2620927

Airport :
0522-2436132


0522-2626623

iasmlko [at] yahoo [dot] co [dot] in







AIRPORT
Amousi International
Airport
C.C.S. Airport,
Lucknow - 226009.

0522-2436327
Commercial :
0522-2436132


Airport Manager :
0522-2436975


Engineer :
0522-2436291

0522-2435401
MANGALORE Airlines House,
Hathill, Lalbagh,
Mangalore 575 006.

0824-2451046/
0824-2450811/
0824-2450673

0824 2451044
Airport :
(Telefax)
0824-2220450/
0824-2220451





AIRPORT
Bajpe Airport,
Bajpe Town,
Mangalore 574142
0824-2451045/
0824-2451046/
0824-2254253/
0824-2254254
0824-2451044


ammixe [at] rediffmail [dot] com


Mumbai Air India Building,
1st Floor,
Nariman Point,
Mumbai 400 021.
022-22796666
022-22021096
AIRPORT - T2
Chatrapati Shivaji
International Airport,
NIPTC Sahar,
Mumbai 400 099

Duty Manager:
International

: 022-66858082 / 8083


Terminal Manager
Domestic :022-66858273

Bom [dot] DutyManager [at] airindia [dot] in


Bom [dot] Traffic [at] airindia [dot] in
CARGO
Cargo Sales Manager-WI
Air India Ltd.
1st Floor, Triangular Plot,
Opp. Sahar Police Station,
Sahar, Andheri (E),
Mumbai-400 099.


Cargo Sales & Mktg
International -WR





Cargo Operations:
International – Import Cell


International – Tracer Unit


Cargo Sales & Mktg.
Domestic -WR

Cargo Operations-Domestic
Cargo Warehouse, NTB,
Vile Parle, Mumbai-400 099

Customer Services
Domestic Cargo-Ops
022-28318223










022-28318223/
022-28318214/
022-28318213/
022-28318226/
022-28318219/
022-28318227/


022-28318192/93/94/95/98/99


022-28318168


022-28318210
022-28318231


022-26168080/82




022-26168295/93- APD
022-26168292 - DM




022-2682 9599
























CG [dot] Sawant [at] airindia [dot] in
Lalita [dot] Kundal [at] airindia [dot] in
J [dot] Damania [at] airindia [dot] in
Manasi [dot] thatte [at] airindia [dot] in
AM [dot] Daund [at] airindia [dot] in
UO [dot] Nair [at] airindia [dot] in


Bom [dot] cgoimpcell [at] airindia [dot] in



Bom [dot] cgotracer [at] airindia [dot] in


Rebecca [dot] Birwadkar [at] airindia [dot] in
bomcgomktg [at] gmail [dot] com


Bomcgomgr [dot] dom [at] airindia [dot] in




Apd [dot] Bomcgo [at] airindia [dot] in
Dm [dot] Bomcgo [at] airindia [dot] in
Nagpur Airlines House,
Civil Lines,
RB Tagore Marg
Nagpur - 440001
0712-2525841
0712-2523069





nag [dot] sm [at] airindia [dot] in



AIRPORT
Dr. Babasaheb Ambedkar
International Airport
Nagpur
0712-2285848
0712-2283433
0712-2282391



nag [dot] apt [at] airindia [dot] in

Cargo

 

0712-2282392

 
Pantnagar Air India Ltd.,
Pantnagar Airport,
Pantnagar,
Dist. Udham Singh Nagar,
Uttarakhand 263145.
0594-4233144 ispgh [dot] sm [at] airindia [dot] in
Patna AIR INDIA LTD.,
1st Floor,
Motor Transport
Building,
Jai Prakash Narayan
International
Airport,
Patna-800014.
Station Mgr.:
0612-2227310
Bkg. Off.:
0612-2222554
Airport:
0612-2228939
0612-2223453
0612-227310
ammpat [at] airindia [dot] in
smpatna [at] gmail [dot] com


pat [dot] apt [at] airindia [dot] in

 

Port Blair
6, Kamraj Road,
Port Blair-744101.
Station Manager:
03192-230949
Reservations:
03192-233108
Cargo Booking & Delivery:
03192-231482
03192-231483

airindiaportblair [at] gmail [dot] com ammixz [at] airindia [dot] in
AIRPORT
Veer Savarkar Intl. Airport,
Port Blair.
03192-234744




ixz [dot] apt [at] airindia [dot] in airportblair [at] gmail [dot] com
Pune
Airline House, 39/B,
Wellesley Road,
Opp.R.T.O, Near Sangam Bridge
Pune-411001.
Enquiry
Numbers :
020-26057002
020-26059050/51
Groups Enquiry Numbers:
020-26058019


020-26058018



pnq [dot] sm [at] airindia [dot] in
pnq [dot] reservations [at] airindia [dot] in
Airport
Civil Enclave,
Lohegaon Airport,
Pune-411032
020-26683210
020-26683211

020-26612598


pnq [dot] apt [at] airindia [dot] in
Cargo
Cargo Complex,
Civil Enclave,
Lohegaon Airport,
Pune-411032
020-26684877 pnq [dot] cargo [at] airindia [dot] in
Raipur CII/1 Aiswarya Chamber,
G.E.Road,
Telebhanda, Raipur.
Office Hours:
0930 hrs to 1700 hrs
MON To SAT
Booking office :
0771-2972321/22




Airport :
0771-2418201
rpr [dot] sm [at] airindia [dot] in
Rajkot Angel Chambers,
Opp.G.E.B.Office,
Dhebar Road,
Rajkot 360001

Booking office :
0281-2234122
0281-2227916





raj [dot] sm [at] airindia [dot] in
AIRPORT Airport :
Rajkot Civil Airport,
Rajkot.
(During flight Ops. time)
0281-2453313
0281-2453307


Ranchi Birsa Munda Airport
Ranchi - 834002
Jharkhand, India
Station Manager.
0651-2251172

0651-2251172

ammixr [at] airindia [dot] in
Airport Manager:
0651-2251112



ixrapt [at] airindia [dot] in

 

Shillomg
Sheba Travels,
City Booking Office,
Police Bazar Point,
Hotel Magnum,
Shillong 793 001.
Booking office :
0364-2226222
Airport :
9436700826







ammshl [at] airindia [dot] in

Silchar Station Manager
Air India Ltd.,
Silchar Airport,
Kumbhirgram, PIN- 788109
Silchar
Working Hours : 05:30 - 13:30 HRS,
10:00 - 18:00 HRS (General Shift)

03841-282302
9435073646
  ammixs [at] airindia [dot] in
ixsapm [dot] ai [at] gmail [dot] com
Airport Manager
Air India Ltd.,
Silchar Airport,
Kumbhirgram, PIN- 788109
Silchar
Working Hours : 05:30 - 13:30 HRS
03841-282302
9435073646
  ixsapm [dot] ai [at] gmail [dot] com
Srinagar AIR INDIA CITY BOOKING OFFICE,
C/O Air cargo Building,
Opp. De-Linz Cafe,
Residency Road,
Srinagar- 190001.
0194-2450231
0194-2450225
0194-2500328








AIRPORT
Srinagar Airport,
Srinagar International
Airport, Humhama,
Srinagar.

Baggage Cell

Cargo Section
0194-2303334




0194-2303914

0194-2303894

0194-2303325




sxr [dot] sm [at] airindia [dot] in


Surat Air India,
Commercial Department,
Ground Floor,
Passenger Terminal Building,
Dummas Road,
Surat Airport.
0261-2720223
0261-2727002






surat [dot] sm [at] airindia [dot] in



Tezpur Salonibari Airport,
PO : Haleswar
Tezpur - 784 104. Assam.
03712-258353






ammtez [at] airindia [dot] in



Thiruvananthapuram Air India Building,
Museum Road, Vellayambalam
Trivandrum-695033
Working Hours:
0930 to 1730

Reservations:
Air India
Air India Express
Station Manager









0471-2310310
0471-2314781
0471 2319595
0471-2315225








0471-2314289











smtrv [at] airindia [dot] in
AIRPORT International
New International
Terminal Building,
Chackai,
Trivandrum-24.

Enquiry

Enquiry & Ticketing
Baggage Services
Duty Manager





0471-2501426
0471-2501542
0471-2500008
0471-2501360
0471-2500585




0471-2500622




trv [dot] traffic [at] airindia [dot] in
Domestic
Domestic Terminal,
Shanghumugham,
Trivandrum-08.
Working Hours:
0400 to 1730

Enquiry & Bagg. Svcs.
Duty Manager







0471-2501537
0471-2500439







0471-2505051








trv [dot] apt [at] airindia [dot] in
CARGO
Cargo Manager Sales & Operations
Air India Cargo Complex
Domestic Terminal
Shanghumugham, Trivandrum
0471-2501844
0471-2502022
trv [dot] cgo [at] airindia [dot] in

 

Tirupati
TTD's Srinivasam
Pilgrim Amenities
Complex,
Tirumala By-Pass Road,
Tirupati-517501
0877-2283981




0877-2283981
(Tele Fax)



ammtir [at] airindia [dot] in




AIRPORT
Duty Mgr.
Renigunta.
0877-2283992

0877-2283981

ammtir [at] airindia [dot] in

 

Trichy
"Amalorpavi"
No.4-A, Dindigul Road,
Trichy-620001.
Reservation:

Station Manager:



0431-2481200
0431-2483800
0431-2480288



0431-2481292





ammtrzsr [at] airindia [dot] in
AIRPORT
"Sempattu"
Trichy Airport-620007.
0431-2341722
0431-2341755
0431-2341063


0431-2341063
(Tele fax)


trzapt [at] airindia [dot] in


Udaipur 222/16 Mumal Towers,
Saheli Marg,
Udaipur

Booking office :
0294-2410999
Airport :
0294-2655453





ialsmudr [at] yahoo [dot] com



Vadodara 101-102, Taksh Paradigm,
5, Charotar Park Society,
Old Padra Road,
Vadodara 390 020.
0265-2354797
0265-2354889


0265-2357183



bdq [dot] sm [at] airindia [dot] in



AIRPORT
Harni Airport,
Vadodara 390 022.

0265-2466635
0265-2466647
0265-2357183


bdq [dot] apt [at] airindia [dot] in


Varanasi Airlines Bhavan 52
Yadunath Marg,
Cantt Varanasi 221 002

Booking office :
0542-2502527
Airport :
0542-2622090






nacilsmvns [at] yahoo [dot] com


 

Vijayawada

40-16-8/1
Opp. Hotel Fortune
Murali Park,
Bundar Road,
Behind Indian Bank
Vijayawada - 520010
0866-2472218
0866-2470288
0866-2475330 ammvgasr [at] airindia [dot] in
Visakhapatnam LIC Building Complex,
JeevanPrakash Marg,
Visakhapatnam 530 004

Booking Office
0891-2746501
Airport :
0891-2572020






ammvtz [at] airindia [dot] in
डिब्रूगढ़ एयरपोर्ट
डिब्रूगढ़ एयरपोर्ट,
मोहनबाड़ी,
डिब्रूगढ़-786012.M
कार्य घंटे :
06:00 – 14:00 बजे
0373-2382777
0373-2382525
  ammdib [at] airindia [dot] in

RTI / CPIO List

Air India Limited Headquarters

Name & Designation of CPIOs Address/Telephone no./Email ID Area of Jurisdiction Name, Designation & contact details of Appellate Authorities
Mr. Ashwani Sehgal, GM (Pers) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23421263 Email : gmphq [at] airindia [dot] in Ashwani [dot] sehgal [at] airindia [dot] in For Personnel Deptt. Hqrs. Ms. Amrita Sharan ED (Integration & IR) & Director (Personnel) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23421299 dper [at] airindia [dot] in
Sh. Ram Babu Ch. GM (Mkt Plg) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422146 Email : Gmmp [at] airindia [dot] in Del [dot] mod [at] airindia [dot] in For Commercial Deptt. Hqrs. Mr. Pankaj Kumar ED (S&M) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422169 Email : pankaj [dot] kumar [at] airindia [dot] in
Mr. Manoj Kumar Dy. GM (Finance) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422078 Email : manoj [dot] kumar [at] airindia [dot] in For Finance deptt. Hqrs. Mr. Anil Mittal ED (Finance) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422066 Email: anil [dot] mittal [at] airindia [dot] in
Capt. D.X. Pais GM (IFS) Air India Ltd Inflight Services Department Air India Reservation Complex , S'Jung Airport, New Delhi – 110003 Tel : 011-24633595 Email : dx [dot] pais [at] airindia [dot] in For Cabin Crew matters Ms. Aruna Gopalakrishnan ED (Corp. Affairs) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422177 Email: edca [at] airindia [dot] in
Mr. Rajnish Bagga GM (Catering) Inflight Services Department Air India Reservation Complex S'Jung Airport, New Delhi – 110003 Tel : 011-24658045 Email : Rajneesh [dot] bagga [at] airindia [dot] in For catering matters Ms. Aruna Gopalakrishnan ED (Corp. Affairs) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422177 Email: edca [at] airindia [dot] in
Mr. A.N. Kulkarni GM (Legal) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422231 Email : an [dot] kulkarni [at] airindia [dot] in Corporate legal matters Ms. Aruna Gopalakrishnan ED (Corp. Affairs) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422177 Email: edca [at] airindia [dot] in
Ms. A.V. Rao AGM (Admn) (Corp. Affairs) Air India Ltd. Air India Building 21st Floor Nariman point Mumbai – 400 021 Tel : 022-22796237 Email : av [dot] rao [at] airindia [dot] in Hqrs. Corp.Affairs Ms. Aruna Gopalakrishnan ED (Corp. Affairs) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422177 Email: edca [at] airindia [dot] in
Ms. Divya Mohan GM (Strategy & Planning) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23421771 Email : divya [dot] mohan [at] airindia [dot] in For Strategy & Planning Department Unit in Mumbai and Delhi Ms. Seema Srivastava ED (Strategy & Planning) Air India Ltd. Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011- 23422037 EDSNP [at] airindia [dot] in
Mr. Debashish Bose Gm (Security) Air India Ltd Room No. 117, 1st Floor Security Department Air India Reservation Complex , S'Jung Airport, New Delhi – 110003 Tel : 011-24642651 Security [dot] hq [dot] ai [at] nic [dot] in HQRS. Security deparment Mr. L. Velraj ED (Security) Air India Ltd Room No. 208, 2nd Floor Security Department Air India Reservation Complex , S'Jung Airport, New Delhi – 110003 Tel : 011-24631871 ed [dot] security [at] airindia [dot] in
Ms. Aditi Khandekar Dy. GM (CA) Air India Ltd. 21st Floor Air India Building Nariman Point, Mumbai – 400021 Tel : 022-22796496 aa [dot] khandekar [at] airindia [dot] in Company Secretarial matters and records Ms. Kalpana Rao Company Secretary Air India Ltd. 21st Floor Air India Building Nariman Point, Mumbai – 400021 Tel : 022-22796125 Kalpana [dot] rao [at] airindia [dot] in
Mr. Karun Kak Sr. AGM (Comml) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422141 Email : karun [dot] kak [at] airindia [dot] in Cargo matters at hqrs. Mr. Abhay Pathak ED (Cargo) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422133/34 Email : edcargo [at] airindia [dot] in
Mr. Rishi Kant Singh DGM (TS) Air India Ltd. Traffic Services Section Air India Reservation Complex S'Jung Airport, New Delhi – 110003 Tel : 011-24655364 TSHQ [at] airindia [dot] in For matters pertaining to TS Mr. Pankaj Kumar ED (S&M) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422169 Email : pankaj [dot] kumar [at] airindia [dot] in
Mr. R.K. Behl Dy. GM (P&F) Air India Ltd. Old Vayudoot Building S'Jung Airport New Delhi – 110003 Tel : 011-24658058 Email : rk [dot] bahl [at] airindia [dot] in Corporate property policies and maintenance matters Mr. Shailendra Kumar ED (P&F) Air India Ltd Inflight Services Department Air India Reservation Complex , S'Jung Airport, New Delhi – 110003 Tel : 011-24642547 011-24621267 Shailendra [dot] kumar [at] airindia [dot] in
Capt. Sanjiv Bhushan Dy. GM (Ops) I/c Training Air India Ltd. Central Training Establishment Training Hqrs. Hyderabad – 500 011 Tel : 040-27752004 Email : edt [dot] cte [at] airindia [dot] in for matters relating to Training of Airbus fleet – e/w Indian Airlines (NB) Capt. Amitabh Singh ED (Training) Air India Ltd. CTE, Hqrs. Ferozeguda Hyderabad- 500 011 Tel : 040-27750039 Email : Edt [dot] cte [at] airindia [dot] in
Capt. M. Vasavada Jt. GM (Ops. Trg.) Air India Ltd. Central Training Establishment, Mumbai Campus, Old Airport, Santa Cruz (East) Mumbai – 400029 Tel : 022-26263268 Email : M [dot] Vasavada [at] airindia [dot] in For matters relating to Training of Boeing fleet – e/w Air India (WB) Capt. Amitabh Singh ED (Training) Air India Ltd. CTE, Hqrs. Ferozeguda Hyderabad- 500 011 Tel : 040-27750039 Email : Edt [dot] cte [at] airindia [dot] in
Mr. D. SyamaSunder Rao Sr. AGM (Flt. Safety) Air India Ltd. Flight Safety Department Old Airport, Santa Cruz (E) Mumbai – 400 029 Tel : 022-26263750 Email : d [dot] syamasundarrao [at] airindia [dot] in For matters relating to Flight Safety department of Air India. Ms. Harpreet A De. Singh ED (FS) Air India Ltd. Flight Safety department, Air India Ltd. Flight Safety department, Air India Reservation Complex S'Jung Airport New Delhi – 110003 Tel : 011-24628957 Email : flightsafety [at] airindia [dot] in
Ms. Vasudha Chandna GM (Flt Despatch) Air India Ltd. Operations department Air India Reservation Complex S'Jung Airport, New Delhi – 110003 Tel : 011-24602907 Email : gmfd [at] airindia [dot] in For matters relating to Operations (hqrs) Ms. Aruna Gopalakrishnan ED (Corp. Affairs) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422177 Email: edca [at] airindia [dot] in
Mr. Yogesh Panwar Dy. GM (Flt Despatch) Air India Ltd. Integrated Operations Control Centre (IOCC) 4 th Floor T-3, IGIA New Delhi – 110037 Tel : 011-49637712 Yogesh [dot] panwar [at] airindia [dot] in Matters pertaining to IOCC Capt. Rajeev Bajpai ED (Operations) Air India Ltd. Air India Reservation Complex S'Jung Airport, New Delhi – 110003 Tel : 011- 24697390 Email : edops [at] airindia [dot] in
Capt. Pankul Mathur GM –CMS Air India Ltd. Crew Management System G5 Building, Opp. Mehram Nagar, Near T-1, IGI Airport, New Delhi - 110037 Tel : 011-25673524 Email : pankul [dot] mathur [at] airindia [dot] in Matters pertaining to CMS Capt. Rajeev Bajpai ED (Operations) Air India Ltd. Air India Reservation Complex S'Jung Airport, New Delhi – 110003 Tel : 011- 24697390 Email : edops [at] airindia [dot] in
Abhimanyu Singh AGM (OA) Air India Ltd. Airlines House 113, Gurudwara Rakab Ganj Road, New Delhi - 110 001 Tel : 011-23421299 Email : abhimanyu [dot] singh [at] airindia [dot] in Matters pertaining to Integration Ms. Amrita Sharan ED (Integration & IR) & Director (Personnel) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23421299 Amrita [dot] sharan [at] airindia [dot] in edinteg [at] airndia [dot] in
Shri B.R. Kannan Dy. GM – Vigilance (Hqrs) Air India Ltd. Vigilance Department Corporate Hqrs. Air India Reservation Complex S'Jung Airport, New Delhi – 110003 For matters relating to Vigilance deptt. At Corporate level Mr. Aditya Kumar Joshi Chief vigilance Officer Air India Limited Vigilance Department Reservation Air India Reservation Complex S'Jung Airport, New Delhi – 110003 Tel :
Dr. Ashish Bhagat Sr. AGM (Med) Air India Ltd. Medical Department Airlines House 113, Gurudwara Rakab Ganj Road, New Delhi - 110 001 Tel : 011-23422042 Email : Ashish [dot] bhagat [at] airindia [dot] in Medical [dot] ro [at] airindia [dot] in For matters relating to Medical at Corporate level Dr. P.C. Tripathi ED (Med) & Head of Medical Services Air India Ltd. Airlines House 113, Gurudwara Rakab Ganj Road, New Delhi - 110 001 Tel : 011-23421299 Prabhash [dot] Tripathi [at] airindia [dot] in
Mr. Sunil Sharma Dy. GM (GH) Air India Limited Ground Handling Deptt. Airlines House Airlines House 113, Gurudwara Rakab Ganj Road, New Delhi - 110 001 Tel : 011-23422162 Email : sunil [dot] sharma [at] airindia [dot] in For ground handling policy matters at Corporate level Mr. S.S. Uberoi ED (GH) Air India Ltd. Ground Handling Department Airlines House 113, Gurudwara Rakab Ganj Road, New Delhi - 110 001 Tel : 011-23422144 Email : sarabjot [dot] uberoi [at] airindia [dot] in
Ms. Mrinalini Haridas Dy. GM (IT) Air India Ltd. IT Department THQ Building Old Airport Santa Cruz (East) Mumbai – 400029 Tel : 022-26263613 Email : mrinalini [dot] haridas [at] airindia [dot] in Information Technology Deptt. Hqrs. Ms. Uma Maheshwari ED (information Technology) Air India ltd Computer Centre IGI Airport, Teminal – 1 New Delhi - 110 037 Tel : 011-25696638 Email : edit [at] airindia [dot] in
Mr. J.S. Dahiya Sr. AGM (Material Management) Air India Limited Material Management Department hqrs. S'Jung Airport New Delhi – 110003 Tel : 011-24623819 Email : joginder [dot] dahiya [at] airindia [dot] in Material Management Deptt. Hqrs. Mr. P.S. Negi ED (MM) Air India Ltd. Material Management department S'Jung Airport New Delhi Tel : 011-24611293 Email : ps [dot] negi [at] airindia [dot] in
Mr. S.L. Panwar Dy. Manager Air India Ltd. Air India Sports Promotion Board S'Jung Airport New Delhi - 110 003 Tel : 011-24667255 Email : Shankar [dot] pawar [at] gmail [dot] com Matters pertaining to Sports Mr. Nikhil Chopra Sr. AGM & Joint Secretary (AISPB) S'Jung Airport New Delhi - 110 003 Tel : 011-24667253 Email : Nikhil [dot] chopra69 [at] yahoo [dot] com

Air India Chief Vigilance Officer

Name Designation Address Office Tele. Fax Email
Mrs. Shoba Ohatker, I.P.S (BH:90) Chief Vigilance officer 2nd floor,
Vigilance Headquarters,
Air India Reservations Office,
Besides Safdarjung Airport,
Safdarjung ,
New Delhi-110003.
011-24667607 011- 24618949 cvo [at] airindia [dot] in
Nitin Asthana General Manager-HQ 2nd Floor,
Air India Reservations Office,
Besides Safdarjung Airport,
Safdarjung,
New Delhi 110003.
011 -24618952 011 -24618952 Nitin [dot] asthana [at] airindia [dot] in
Lokinder Yadav Regional Vigilance Head (Northern Region) Vigilance Department
GSD Complex
IGI Airport, Terminal – 2,
New Delhi-110037.
011-25652474 011-245654079 rvhnr [at] airindia [dot] in
Kishore Prabhu Regional Vigilance Head (Western Region) Vigilance Department,
Air India Limited
R.No. 110, THQ Building,
1st floor, Old Airport,
Kalina, Santacruz(East)
Mumbai-400029
022-26265687 022-26157211 rvhwr [at] airindia [dot] in
S.S. Basu Regional Vigilance Head (Eastern Region) Vigilance Department
Airlines House, 5th Floor,
39 CR Avenue,
Kolkata 700012.
033-22110818 033-22116140 rvher [at] airindia [dot] in
Aruna Manivannan Regional Vigilance Head (Southern Region) Vigilance Department
Air India Limited
Airlines House,
Meenambakkam,
Chennai 600026.
044-22561938 044-22560075 rvhsr [at] airindia [dot] in

Social Sites


Comments

Reg Refund

This is with regards to the cancellation of the Vandemataram flight of AirIndia in the 22nd June 2020..The flight was cancelled by AirIndia after issuing the boarding passes. This is for my daughter's flight from Mumbai to Paris .

I have written n number of times and also twitted many times till date nothing has come up its is 2 months now. I wonder what the concerned authorities must be doing. Use less services. The call center on ones picks or hangs up the phone .Y the hell do u need to have the customer service when u don't want to respond.

Sir my flight has

Sir my flight has

please reschedule my traveling dates

Dear Concern,

My Traveling date is 25th March 2020 del-rajkot & 29th March Return to Delhi i have tried so many times to the call center but still due to Covid-19 not respond and maximum time 1hour and 2 hours waiting period consuming by the call center person and middle in the conversation disconnect the calls and my booking is again & again pending of the future dates. Can you please coordinate arrange the call from the concern person so I am very thankful to you.
Because I have tried to safdarjung office today but due to lockdown some routes are divert and some places police not passes on the way and still that time i have reached there office your office is closed today.
I am very appreciate to you if please arrange a call to reschedule my travel dates.
Thanks & Regards,
Rajiv Gaur

Complaint

I had a tikit of 12th March 2020 . Kolkata to Dubai . PNR no is Z6K0H. But I changed my travel date as 17th March 2020. For that I had paid the penalty charge from my debit card 1586 Rs. And few miniutes after I got the new tikit.
Acctually, I called on 17th March morning to Air India customer care for asking about Coronavirus Problem of flights. From there the representives informed me that my tikit of 17th March has canceled by Air india on 14th March . And suggested me to send email on Aur india Website for refund money of my tikit with the penalty charges also . I did that on 17th March . And I was ready to go to Kolkata Airport that day by faith I called to Customer care neither I had to back from the Airport without travel . This is a big fault of Air India . And they never informed me before 17th March that my tikit has canceled by them..

So I claim my money with penalty charge in my accounts as soon as possible.

Ticket Cancellation Refund

I would like to cancel my tickets with travel agency due to COVID-19 outbreak situation and I have been told by travel agency that there would be a deduction of USD 450 per ticket and there are two tickets that I have to cancel, which means I am going to loose $900 from my pocket.
Air India has introduced one change without penalty during this Coronavirus outbreak situation where maximum flights are getting affected because travelers are not feeling safe to travel. So, my one change is to cancel my booking then why I have been getting the regular Air India cancellation policy applied ? It's not like that we are cancelling for our own sake, it is actually because we are not feeling safe to travel during this situation and unable to travel. I should not get penalized for cancelling my tickets and should receive full refund back.
I have been trying to call the so called customer service numbers for USA/Canada, India (Noida and Gurugram based centers), Australia, UK but none of the number is working.
I sent numerous e-mails to all possible e-mail addresses which I could find on the Air India websites but no response other than a generic statement I have received which states "We have processed your request to the relevant department"

This is not good at all from Air India. First of all, Air India is just trying to run the business instead of actually helping the customers in this outbreak situation where all other airlines are actually showing their gestures to help their customers. It seems that Air India just want to earn money somehow from their customers by taking advantage of this COVID-19 situation. This is ridiculous!

I want my full refund back of two tickets I have booked under Airline Confirmation number: H4TEM. Can someone from Air India actually willing to help ????????????

I missed my flight...Please refund or cancel...

Flight booking confirmed! Ticket emailed to k3maheta1 [at] gmail [dot] com

PNR: JVQZS

AMD to DEL
Air India AI-14
Dep 22:20, Thu, 12 Mar
Arr 23:55, Thu, 12 Mar

DEL to BOM
Air India AI-191
Dep 21:00, Fri, 13 Mar
Arr 23:10, Fri, 13 Mar

Mr. SIDDHARTH JOSHI
Mr. KULDEEP ATULBHAI TERAIYA

B

lost baggage

Hi,
Its so unprofessional i have been writing emails to you constantly and there have been no reply to any of my mails or call backs as promised .I recently traveled from Dubai to Cochin on 28th October on flight No - AI934 ,my luggage which was supposed to be checked to my final destination (baggage tag No. AI644866 )has apparently not arrived , The ground staff at cochin airport whom i spoke with at the lost luggage counter informed me that they would be in touch within 24 hours to inform me , track down my luggage and let know when i will receive it. It has been 2 days now , despite several calls to the number provided i got in touch with a staff of yours in the concern department , and they have absolutely no information for me as to the whereabouts of my luggage. I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage. I have certain items inside which are completely irreplaceable. I hope that the bag will be located and sent back but should it never turn up and be reported missing indefinitely.

I would appreciate an update as soon as possible.
Regards,
Robin Suku

phone subject

hi sir and madam why in nepal your air india office didnt pick up the phone

No response fro e commerce team and no refund

PNR Number : HB3N7
Travel Sector : Coimbatore-Mumbai
Date of Travel : 31 Mar 2018

AND

PNR Number : YV26P
Travel Sector : Mumbai-Jodhpur
Date of Travel : 01 Apr 2018
Passenger Details are as follows:

Name : Umesh U Nair

ISSUE TICKET

Sir, I booked my ticket from Jodhpur to Bangaluru. My ticket PNR is YNH 58 and web Reference is AIBE39270429. But i did not get my ticket. The amount Rs 10315/- is deducted from my account on 30 Mar 2018 at 19:55:06.

I am requesting you please issue the ticket for me from Jodhpur to Bangaluru on 31 mar 2018 or refund the amount to me. So that I can able to book another new booking from Air India.

Thank you

Regards Major R Kannan

No reponse on Helpdesk Number

Air India is worst in the world in providing any kind of service. It far better to take even Rajdhani/ Duranto trains instead on traveling through the AI. None of the helpdesk/ customer care numbers works. All are out of service.. that's disguisting. Luckily one number out of many worked and the person who picked the phone didn't have the curtsey to behave with customer and dropper the call without listening.

Instead of improving the service and worst image they don't care at all, any govt owned firm in India is simply the worst and how can Air India be an exception. Shamefull ... even a small and new Private airlines in India provide much better service than Air India.

Not expecting any response as usual from AI.

Don't travel with AI whatever the circumstance else you will have to suffer in someway.

No answer at 24Hr customer care no

Airindia,

As you guys know you are one of the worst in the world to provide airline service, but atleast have curtesy to answer the phone at customer care service.

Shame on you Air India.

I feel sorry to have you as our National Airline.

Hope you guys will be human oneday.

regards,

could not web check-in

Thanks, exactly what was I was about to write. I rang Air India and told them about web check in error i receive every time I try to and the lady hangs up the phone, I am calling from UK for my mom. Such a ruthless bas****, I did not receive any help neither they have suggested an alternate web check in helpdesk number nor ready to listen to my problem.

Not able to get my cancelled ticket refund back

I made payment for the flight using my friend’s hong kong credit card and he is leaving hong kong permanently on 8th feb, 2013 and before that he will have to surrender his credit card. In the mean time (apart from follow up emails), I called hong kong customer care (25229247, 25229257) and they even do not want to listen to anything and asked to contact Mumbai head office on this and when I asked to provide them the number they said to go to the website every time. After that, I am continuously trying to contact these numbers (022-22796580,011-24624074, 011-24624075) and sometime I got them busy and sometime nobody picks up the phone and worse situation comes when they picks the phone after long time and cut the line immediately. I have spent money in international calls as well.

I have also logged an complain 15 days before but did not get anything. Below is the details:
Your Reference Number is WB-IHKG040113006 (complain ref no)
Website: http: // www.airindia.com/SBCMS/Webpages/feedback_form_new.aspx

Can anybody please provide me the escalation procedure details so that I can escalate this matter ?

An unacceptable experience

Dear Air India,
I fly regularly from India to the UK once if not twice a year with my son
and husband. I teach at Woodstock International School in Mussoorie, North
India.
This year I booked return flights through the school Travel Agent; President
Travels, Dehra Dun, India for my 12 year old son and myself.
Even before our journey commenced it was dogged with inefficiency and
unprofessionalism which continued all the way through.
Our flight to Birmingham, UK, was via Frankfurt with the flight between
Birmingham and Frankfurt with Lufthansa.
On the 18th June I called the AI New Delhi Office to check for any delays
and was told the flight had been “preponed”. This information was totally
unexpected and caused me great inconvenience as the original booking was for
an early morning flight on the 19th and had been changed to the night
BEFORE! At my request my connecting flight to B’ham from Frankfurt was
adjusted to avoid a huge wait and I managed to reach the airport on time,
(at an additional cost and hassle!). I am aware of the strikes AI has been
dealing with but if a company offers flights which passengers pay a high
price for (54,000 RS per ticket) they must be provided with quality service
and be informed of major changes well in advance – both of which were
lacking on my flights.
The flight from Delhi to Frankfurt was one of the worst I have experienced
in my 25 years of travelling. The seats were uncomfortable and shabby, the
special meals we had requested,(my son has egg and nut allergies),were not
provided and the plane disintegrated a third of the way into the journey and
was awash in filth! The toilets were unusable with soiled napkins next to
the sink, dirty nappies on the floor, an unbearable stench of urine which
was visible on the floor- it was absolutely terrible. Undoubtedly this was
the fault of the passengers BUT it is the responsibility of the airline to
ensure the aircraft is hygienic throughout the journey.
It was a relief to reach our destination and the last leg with Lufthansa was
a breath of fresh air!
Last week I checked the flight details on the internet for our return
journey only to find another change I had not been informed about…a 15 hour
wait in Frankfurt for the connecting flight to Delhi. My original booking
was to reach Frankfurt at 4.30pm and catch the plane to Delhi at 9.50pm on
the 19th of July but with the (uninformed) change my connecting flight was
leaving at 7am on the 20th July. I promptly contacted the AI London office
and spoke to “NS”, (0208 745 1005). She changed our flight to Frankfurt to a
later time and arranged a hotel for the night. She was very efficient and
helpful and it was appreciated.
On the morning of 19th July at 8.30am I called the Heathrow airport AI
number, (0208 745 1020/1053). I wanted to verify whether or not I could use
one large suitcase for my son and I and consolidate our luggage allowance.
My reasoning was that it would be easier for me to travel onward to
Mussoorie with one large piece of luggage. I was aware we had 23 kilos each
as check in luggage allowance. I was told it “was fine” as long as we did
not exceed the limit of 46 kilos for 2 people and we could use one suitcase
for both of us. I felt it was better to get a second opinion and at 9.30am
called the London office (0208 745 1005) and spoke to the same “NS” who
recognized my voice and remembered my name. She confirmed my flight details
and special meal request and gave me the ref number for the hotel she had
booked. (Steigenberger Airport Hotel). I repeated my query
regarding consolidating my son and my luggage allowance and using one large
suitcase between us. She told me that as long as the suitcase did not exceed
32 kilos it would be “absolutely fine”. She explained this was a regulation
all airlines follow for safety reasons and as long as the item of luggage
was BELOW 32 KILOS we would be fine.
I proceeded to pack accordingly feeling quite assured and reached the
airport with one suitcase weighing 32 kilos and one small bag weighing 10
kilos ; well within our allowance. We arrived at the Lufthansa counter to
check in and were flabbergasted when we were told that each piece of luggage
could not weigh more than 23 kilos and each passenger was allowed one piece
of check in luggage only and therefore we would be charged for the 9 kilos
excess weight of our suitcase. I explained that my booking was with Air
India who had given me a very clear go ahead to have 32 kilos in one
suitcase. The response was that the Lufthansa rules applied and there was a
54 pounds charge we must pay if we wished to board the flight.
My husband and I were livid and our son was extremely upset. We paid the
money and proceeded to
Frankfurt. There were no Air India representatives present in Birmingham or
in Frankfurt when we arrived there.
On the 20th July we boarded the AI126 from Frankfurt to Delhi and realized
that our special meal request had once again not been catered for. My son
and I were not even seated together and when we reached our seats we found a
heap of crumpled blankets! The aircraft was poorly maintained and looked
worn out. The choice of inflight entertainment was outdated and poor
compared to most other airlines.
I have already had to bear extra expenses due to rearranging travel plans
whilst flying from Delhi to the UK and now that I have had to pay 54 pounds
due to no fault of my own I feel very angry and indignant.
I want to be compensated for this series of events and the financial loss I
have suffered due to incorrect information furnished by Air India. As the
lady at the Lufthansa counter in Birmingham pointed out it is the
responsibility of Air India staff to be familiar with the policies of the
airlines they work with and this was reiterated by Mr.Kushi, Airport Manager
at the Frankfurt boarding gate 45. He advised me to contact Air India Delhi
and London to pursue reimbursement for inconvenience and the 54 pounds I had
to pay in Birmingham to Lufthansa. I have the receipt which I can scan and
send you.
I would appreciate an immediate response and a monetary payment which I
strongly believe you are responsible for and will pursue this matter until
it is resolved.
Look forward to hearing from you.

Non refund of amount for cancelled flight

Our flight AI 131 for 12th May 2012 has been cancelled by Air India. Hence I would like to apply for full refund for following ticket details.
Booking reference no (PNR): JD7WX
Web Reference: AIBE3630098

Issuing Airline: Air India Ltd.
Issued date: Thu, 29 Mar 2012

Dear All,

I am really shocked to see the lukewarm response from Air India. I had booked flight well in advance. I have paid full amount via credit card. Due to unfortunate event of strike, my flight was cancelled at last moment hence I had to get another flight at higher cost.
Since this was cancellation from Air India, I expect common sense of returning my money immediately. However it is pathetic that, I have to write mail to refund. The flight was cancelled on 11th may and I have to get my refund till today. I am feeling very disappointed and angry by this slow response from ecommerce division. Why do they take so long to refund? Why do they require 1 month for refund for cancelled flight? Are Air India doing any favour by returning money? My credit cards are blocked now as I have booked twice. I cannot pay my credit card company for the amount booked for Air India and hence I am being fined by Credit card company due to delay.
Does Air India expect me to take some kind of loan to pay this huge amount. Again If I pay this amount to credit card company and Air India refund this amount back to credit card, I have to spend that much amount as credit card company will not give me my cash.
Air India seems to be punishing me for keeping faith in National carrier.

I am marking this copy to all mail id’s expecting some caring person will take note of it and respond positively.

No Thanking you.

Rupesh Khot

No one responding at city office no.

I am trying to contact Air India of its City Office No.24622220, about getting some information from last two days. But no one is responding on these numbers.

pax ticekt reembus

passanger name : jayalakshmi
PNR NO. HTN46L
DATE : .01.04.2012
FLIGHT NO. AI 803 DEL BLR
This ticket has been cancelled on pax not accompany
still not revert back to the ticket amount

Please revert back the details or send us transaction I D

Regards
SIVAGANESAN
9738479375

Price

whats the price for airticket from -- TRV - to- CMB

baggage allowance very very less

Economy passenger baggage allownace for international flight is very very less in air india..
for a person shifting base from india to hongkong, 20-23kg wt is too less to wrap the essentials

plus the extra baggage charges almost kill the passenger !!

cancalation

iam tring to cancal my tikit

Poor Condiion of Flights

Hi,

I traveled on AI968 flight from Sharjah to Trivandrum on 11th May, 2011. The flight seemed to be so old and I didn't feel any security during the flight.

The flight was not at all full with passengers. Many seats were vacant. I think so the people are mainly hesitating to travel in Air India due to these old flights. If flights are replaced with new ones, I'm sure that all the flights will be full.

I saw the advertisement of new flights in Air India with many facilities and luxuries. Old flights are used only for the people traveling from gulf countries?

I'm so sorry to say these defects of our National Airline. Hope you wold take a good action in this case.

Regards,

Rizwan Rassi

complaint

I am trying to contact Air India frequent flyers from last two weeks. But no one is responding on these numbers provided by the Air India customer care
1. 24631337
2. 24622220