
Notice :Due to the Covid -19 pandemic, booking facility or feature may or may not be available till further notice.
Country | Contact Number |
---|---|
USA & Canada | 1888 634 1407 |
UK | +44 800-0489254 |
Australia | +613 701 98270 |
France | +331 874 06644 |
Germany | +49 6925511337 |
Singapore | +65 800-1014016 |
Handling Contracts & Agreements
Ground Handling HQ, Air India
Chhatrapati Shivaji International Airport-II,
Mumbai - 400 099.
Phone : 022-2831 8404 / 2831 8469 / 2682 9548
Fax : 022-26829629
Location | Address |
---|---|
Mumbai Airport | General Manager (O) - Ground Handling - WR |
General Manager - Ground Handling (Terminal)CSIA-II, Sahar, Mumbai |
|
Chennai Airport | General Manager - Ground Handling - SRAir India Unity Complex, Chennai - 43, |
Kolkata Airport | General Manager (O) - Ground Handling - ERNSCBI Airport, Kolkata (W.B) |
Kochi Airport | Station Manager - COKAirlines House, |
Ahmedabad Airport | Station Manager - AhmedabadSVP International Airport, |
Goa Airport | Station Manager - GoaGround Handling SBU |
Mrs. Renu Golan Sr. AGM (Traffic Servics-Comml), Air India
E-mail address : renugolan [dot] sharma [at] airindia [dot] in, connectd [at] airindia [dot] in
Mr. Rishikant Singh Dy. General Manager (Commercial-Traffic Services), Air India
E-mail address: tshq [at] airindia [dot] in
1860 233 1407 (Baggage Enquiry)
Lostproperty [at] airindia [dot] in (For lost baggage Enquiries)
Quick Link
Australia
Toll Free No. - 1800-452-308
Email-:baggageservices [at] dnata [dot] com
For callers from any location other than India.
Phone No:
Location | Contact No. | Fax | Address | |
---|---|---|---|---|
Agartala | 0381-2342226 0381-2341902 |
ammixa [at] airindia [dot] in apm [dot] ixa [at] airindia [dot] in |
Not Provided | Maharaja Bir Bikram Airport, Agartala -799009 Tripura, India. |
Agatti | Booking office : 04894-242568 Airport : 04894-242717 |
ammagx [at] gmail [dot] com | Not Provided | Station Manager Air India Ltd. Agatti. |
Agra | 0562-2400487 0562-2400497 |
agr [dot] apm [at] airindia [dot] in agr [dot] sm [at] airindia [dot] in |
Not Provided | Airport Air India Limited, Civil Air Terminal, Kheria Airport, Agra-282001. |
Ahmedabad | 079-25505198 079-25505199 |
AMD [dot] Counter [at] airindia [dot] in AMD [dot] Reservations [at] airindia [dot] in |
079-25505236 | Air India Limited, Airlines House, Lal Darwaja, Ahmedabad - 380001. Office Hours: 10:00 Hrs To 17:15 Hrs Mon-Sat (Except Sun & Public Holidays). |
Ahmedabad | Enquiry: 079-22869233/ 079-22869244/ 079-22869540 Baggage Services: 079-22865211/ 079-22869267 |
APM [dot] AMD [at] airindia [dot] in AMD [dot] Traffic [at] airindia [dot] in |
Not Provided | Airport, Sardar Vallabhbhai Patel, International |
Ahmedabad | 079-29700432 079-29700465 |
amd [dot] cargomgr [at] airindia [dot] in | Not Provided | Cargo Manager Sales & Operations |
Ahmedabad | 079-29700432 |
amd [dot] cgo [at] airindia [dot] in | Not Provided | International Cargo, Air Cargo Complex, Old Airport, Via Meghaninagar, Ahmedabad-380016. Business Hours: Mon-Sat, 1000 - 1900 Hrs Operations 24x7 Except Sundays. |
Ahmedabad | 079-22858286 8141972915 |
amd [dot] cgo [at] airindia [dot] in | Not Provided | Domestic Cargo, 1st Floor, Cargo Service Centre, Terminal - 3, SVPI Airport, Ahmedabad - 380004. Business Hours: All Days 0600 - 2200 Hrs. |
Aizawl | Airport 0389-2573355 |
ammajl [at] airindia [dot] in | Not Provided | Lengpui, Airport, Aizawl. Mizoram, 796421. |
Allahabad | Booking office : 0532-2581370 Airport : 0532-2581360 |
ixd [dot] sm [at] airindia [dot] in | Not Provided | Civil Airport Terminal, Bamraull Airport, Allahabad (U.P) 211012. |
Amritsar | 0183-2214062 | atq [dot] sm [at] airindia [dot] in iasmatq [at] yahoo [dot] co [dot] in |
Not Provided | Station Manager, Sri Guru Ram Dass Ji International Airport, Amritsar. Working Hours; 0930-1700 (Mon-Sat). |
Amritsar | 0183-2214062 | atq [dot] apm [at] airindia [dot] in | Not Provided | Airport Manager, Sri Guru Ram Dass Ji International Airport, Amritsar. Working Hours: 0930-1700 (Mon-Sat) |
Amritsar | 0183-2214084 | atqreservations [at] gmail [dot] com | Not Provided | Ticketing And Facilitation Counter |
Amritsar | 0183-2214093 | Atq [dot] bagsvcs [at] airindia [dot] in | Not Provided | Mishandled Baggage Unit |
Amritsar | 0183-2214010/ 0183-2214029 |
Airindia183 [at] gmail [dot] com | Not Provided | Flight handling back up office |
Anand | 02692-241884 02692-241885 |
Not Provided | 02692-241885 | Nagarpalika Bhavan,M.G. Road, Anand 388001. |
Aurangabad | 0240 2485012 9823118549 |
ixu [dot] sm [at] airindia [dot] in | Not Provided | Station Manager |
0240-2952221 (12:00 to 19:35hrs) |
Not Provided | Not Provided | Reservation/ Enquiry | |
0240-2951221 | Not Provided | Not Provided | Back Office | |
9527607337 | Not Provided | Not Provided | Airport Manager | |
0240-2951121 (14:00 to 16:30 hrs) (18:00 to 19:00 hrs) |
ixu [dot] apt [at] airindia [dot] in | Not Provided | Airport office: AirIndia Ltd Chikalthana Airport Chikalthana Aurangabad - 431007. |
|
Cargo Booking | ||||
Bagdogra | 0353-2511509 Airport : 0353-2698022 |
ammixb [at] airindia [dot] in | 0353-2511509 | Dr. B. R. Ambedkar, Market Complex, 2nd Floor, Hill Cart Road, P O Prodhan Nagar, Dist. Darjeeling, Silliguri - 734003. |
Bengaluru | Booking Off.DOM 080-22978424 |
ammblr [at] airindia [dot] in | Not Provided | K Block, Unity Buildings, J C Road, Bengaluru 560002. |
Bengaluru (Airport) |
Airport Manager: 9480825160 |
apmblr [at] airindia [dot] in blrdm [at] airindia [dot] in |
Not Provided | Apha III, 2nd. Floor, Bengaluru International Airport, Devanahalli, Bengaluru 560300. |
Bengaluru (Airport) |
Duty Manager : 080-66785161 Mini Booking Office : 080-66785168 |
Not Provided | Not Provided | Terminal Building, Bangalore International Airport Limited, Devanahalli, Bengalaru 560300. |
Bengaluru (Cargo) |
080-2297 8407/ 080-2297 8456 | k [dot] karthikeyan [at] airindia [dot] in | 080-2227 3300 | Cargo Sales Manager, Air India Limited, Air India Service Complex, HAL Airport Bengaluru 560017. |
Bengaluru | 9480825154 9449873950 |
blrcgomgr [at] airindia [dot] in | Not Provided | Manager Cargo Operations, Air India Limited BIAL, Devanahali, Bengaluru. |
Bengaluru | 080-66783426 | K [dot] Kumar [at] aisats [dot] in s [dot] narayan [at] aisats [dot] in |
Not Provided | Handling Agent: Mr.K.Kumar, Sr. Cargo Mgr. International - Exports, Mr.S.Narayan, Sr. Cargo Mgr. |
Bengaluru | Not Provided | International - Imports & Domectic Opns. Ai-Sats, Kial Airport, Devanahalli, Bengaluru 560300. |
||
Bengaluru | 080-66783417 9538100072 080-66783429 |
Not Provided | 24X7 Contact Numbers Domestic DM, International Exports DM Internaional Imports DM. |
|
Bhavnagar | 0278-2207520/ 0278-2207521 |
Not Provided | Not Provided | Airport Authority of India, Civil Aerodrome, New Airport Road, Ruva Road, Bhavnagar, Gujurat 364001. |
Bhopal | 0755 -2778434 0755-2770480 |
bhosm [at] airindia [dot] in iasmbho [at] yahoo [dot] co [dot] in |
0755-2778434 | TT Nagar, Bhadbhada Road, Bhopal 462001. |
Bhopal (Airport) |
Airport Manager 0755-2646789 0755-2646123 |
apmbho [at] yahoo [dot] in | Not Provided | |
Bhopal (Cargo) |
0755-2770636 | Not Provided | Not Provided | |
Bhubaneswar | 0674-2530380 | ammbbi [at] airindia [dot] in airindiabbi [at] gmail [dot] com |
Not Provided | VII-C/8 Rajpath, Unit-I, Bhubaneswar-751009. |
Bhubaneswar (Airport) |
0674-2596216 | bbi [dot] apt [at] airindia [dot] in bbi [dot] cargo [at] airindia [dot] in |
Not Provided | Biju Patnaik Airport, Bhubaneswar-751020. |
Bhuj | Station Manager Mobile No: 9824211719 02832-244050/ 02832-244051 |
bhuj [dot] sm [at] airindia [dot] in | 02832-244051 | Airport Booking Office, Civil Enclave Airport, Bhuj-Kutch 370001. |
Chandigarh | Reservations 0172-2624941/ 0172-2624943 0172-2624636 Airport: 0172-2242201 Telecheck-in: 0172-2242201 |
Not Provided | Telefax : 0172-2242201 |
SCO 162-164, Sector 34A, Chandigarh. Working Hours: Mon-Sat 1000 hrs to 1700 hrs. Lunch Break 1300 hrs to 1345 hrs. |
Chandigarh (For domestic flights) |
Booking office : 0172-2624941/ 0172-2624943 |
Not Provided | Not Provided | SCO 162-164, Sector 34A, Chandigarh 160022. |
Chennai | Reservations : 044-22569877 |
maaresvn [at] airindia [dot] in | 044-28555208 | Airlines House, Mennambakkam, Near Meenambakkam Metro Station, Chennai 600027. |
Chennai (Domestic Airport) |
Duty Mgr./Cust. Svc. Counter: 044 22562141 Baggage Cell: 044 22562423 |
apmmaasectt [at] airindia [dot] in | 044-22562054 | New Domestic Terminal - T1, Tirusulam Chennai 600016. |
Chennai (International Airport) |
Duty Mgr.: 044 22566002 044 22566003 Baggage Cell: 044 22564301 |
maa [dot] bagsvcs [at] airindia [dot] in | 044-22560266 | New International Terminal - T4, Tirusulam Chennai 600016. |
Chennai (Cargo) |
044-22561328 044-22560058 044-22560059 |
Riaz [dot] Mohammed [at] airindia [dot] in | 044-22560457 | Regional Cargo Manager SI, Air India Limited 2nd Floor, Meenambakkam, Old Airport Complex Chennai 600027. |
044-22560871 044-22561319 |
maafhu [at] airindia [dot] in | 044-22561871 | Manager Cargo Operations, Air India Limited Cargo Flight Handling, Meenambakkam, Old Airport Complex, Chennai 600027. |
|
Coimbatore | 0422-2303933 0422-2399833 |
ammcjb [at] airindia [dot] in | Not Provided | Air India Ltd. J.Buildings, No 41-A , Government Arts College Road, Coimbatore 641018. |
Coimbatore (Airport) |
0422-2573396 0422-2574672 |
cjb [dot] apt [at] airindia [dot] in | 0422-2574672 | Air India Ltd., Peelamedu. |
Delhi | 011 24622220 011-24624503 011-24643612 011-24631337 |
del [dot] reservationmanager [at] airindia [dot] in | 011-24695210 | Safdarjung Airport, Aurobindo Marg, New Delhi 110003. |
Delhi (Airport) |
Customer Services: 011-49631097 Domestic Ticketing 011-49637526 Int. Ticketing : 011-49637532 011-49637533 Baggage Unit Domestic : 011 49637541 8800197890 Baggage Unit International: 011 49637540 08800197871 08800197872 08800197842 |
Not Provided | Not Provided | Terminal 3, Indira Gandhi, International Airport, New Delhi - 110037. |
Delhi (Cargo) |
011-25654132 011-25654287 |
del [dot] cargosales [at] airindia [dot] in | 011-25654296 | Regional Cargo Manager NI, Air India Limited GSD Complex, IGI Airport Terminal II New Delhi 110037. |
Not Provided | cargotracer [at] airindia [dot] in dmcargofhu [at] airindia [dot] in |
Not Provided | Manager Cargo Ops Intl, Delhi Cargo Service Centre Pvt Ltd, Cargo Terminal 2, Gate 6 IGI Airport, New Delhi 110037. |
|
Dharamsala | 01892-233396 | dhm [dot] sm [at] airindia [dot] in | Not Provided | Air India Limited, Kangra Airport, Gaggal 176209, Kangra, Himachal Pradesh. |
Dibrugarh (Airport) |
0373-2382777 0373-2382525 |
ammdib [at] airindia [dot] in | Not Provided | Dibrugarh Airport, Mohanbari, Dibrugarh-786012. Working Hours : 06:00-14:00 Hours. |
Dimapur | Station Manager: 03862-242130 Airport Manager: 03862-242441 Resvns / Cargo: 03862-242177 |
ammdmu [at] airndia [dot] in
apmdmu [at] gmail [dot] com |
03862-242130 | Air India Ltd. Dimapur Airport, 3 ½ Mile Dimapur 797115, Nagaland. |
DIU | Landline No: 02875-275300/ 02875-275330 Cell No: 9909931045/ 8698002523 |
diu [dot] sm [at] airindia [dot] in | Not Provided | Diu Civil Airport, Nagoa Beach Road, DIU 362520. |
Durgapur | 9830471114 | durgapur [dot] sm [at] airindia [dot] in | Not Provided | KaziNazrul Islam Airport, Block.Andal, Durgapur, 713363 West, Bengal. |
Gaya | Station Manager: 0631-2210113 |
ammgay [at] airindia [dot] in gay [dot] apt [at] airindia [dot] in |
Not Provided | Civil Aerodrome, Gaya 823004. |
Goa | 0832-2428282 | goi [dot] sm [at] airindia [dot] in | Not Provided | Dempo House, Ground Floor, D B Marg, Panaji. Goa 403001. |
Goa (Airport) |
0832-2541115 0832-2542444 0832-2542447 |
GOI [dot] APT [at] airindia [dot] in | 0832-2541115 | 1st Floor, International Departure Hall, Dabolim Airport, Goa 403801. |
Goa (Cargo) |
0832-254-2448 | airindiacargogoaapt [at] gmail [dot] com | 0832-2541115 | Cargo Manager, Cargo Terminal, Dabolim Airport, Goa 403801. |
Guwahati (For Domestic Flights) |
Station Manager: 0361-2265492 Booking office: 0361-2264421/ 0361-2264425 |
ammgau [at] airindia [dot] in | Not Provided | Dr. R P Road, Ganeshguri Dispur, Guwahati 781006. |
Airport Manager: 0361-2840368 Airport Office: 0361-2840221 |
gau [dot] apt [at] airindia [dot] in | 0361-2840368 | Lokpriya Gopinath, Bordoloi International Airport, Guwahati 781015. |
|
Gwalior | Booking office : 0751-2376872 Airport : 0751-2479587 0751-2479537 (Available on flight operation days & during flight timings) |
sm [dot] airindia [dot] gwl [at] gmail [dot] com gwl [dot] sm [at] airindia [dot] in |
0751-4011311 | Tansen Marg, Padav Gwalior 474002. |
Hyderabad | 040-23430312 040-23234747 09:30-18:05 Hrs |
hyd [dot] reservationmanager [at] airindia [dot] in | Not Provided | 5-10-193 Haca Bhavan, Hill Fort Road, Saifabad Hyderabad - 500004. City Office: (Mon-Sat) 09:30-13:30 & 14:00-18:05 Hours. |
Hyderabad (Airport) |
Baggage Enquiries: 040-66605127 040-66603056 040-66605173 040-66603019 (Mon-Sat 10:00-17:00Hrs) |
Not Provided | 040-66605163 | AO-26 Level-G, PTB, Rajiv Gandhi International Airport, Shamshabad - 501218. |
Hyderabad (Cargo) |
040-23220650 | hyd [dot] cargosales [at] airindia [dot] in | 040-23430336 | Cargo Sales Manager, Air India Limited, Haca Bhavan, Hyderabad 500004. |
Hyderabad (Manager Cargo Operations) |
040-24004014/ 040-24004015 |
Nacilhyderabadcgodm [at] gmail [dot] com cargoops [dot] hyd [at] airindia [dot] in |
040-24004013 | Air Cargo Terminal, Shamshabad, Hyderabad - 501218. |
Hyderabad (Handling Agent) |
040-66977112 | hyd [dot] domwhs [at] gmrgroup [dot] in | Not Provided | GMR Hyderabad, Air Cargo & Logistics Pvt Ltd. |
Imphal | Booking office: 0385-2540999 Airport: 0385-2455074 |
ammimf [at] airindia [dot] in | Not Provided | Mahatma Gandhi Avenue, Imphal 795001. |
Indore | 0731-2431595 0731-2431596 |
idr [dot] sm [at] airindia [dot] in | 0731-2531176 | Abhay Khel Prashal, Dr.R.S.Bhandari Marg, Indore - 452003. |
Indore (Airport) |
0731-2620758 0731-2621782 |
idr [dot] apt [at] airindia [dot] in | 0731-2620758 (Tele Fax) 0731-2620491 |
DABH Airport, Indore. |
Jabalpur | 0761-2628344 | Not Provided | Not Provided | Air India Reservation Office Rani Durgawati Paryatan Bhawan, Madhya Pradesh Tourism Development Building, Paryatan Tiraha, Behind Collectorate North Civil Lines, Jabalpur 482001 Madhya Pradesh. |
Jabalpur (Airport) |
0761-6459333 | jlr [dot] sm [at] airindia [dot] in | Not Provided | Dumna Civil Airport, Khamaria PO & PS, Jabalpur 482005. |
Jaipur | Domestic: 0141-2743500 International: 0141-2744840 Airport: 0141-2725197 0141-2725997 |
smjai [at] airindia [dot] in apmjai [at] gmail [dot] com |
0141-5101015 | Nehru Place Complex, Tonk Road, Jaipur -302015. |
Jammu | Booking office : 0191-2542735 Airport : 0191-2430449 |
ixj [dot] sm [at] airindia [dot] in aiapmixj [at] yahoo [dot] co [dot] in |
0191-2542735 | Tourist Reception Centre, Vir Marg, Jammu 180001. |
Jamnagar | 7043888896 | jga [dot] sm [at] airindia [dot] in | 0288-2552911 | Jamnagar Airport, Airport road, Civil Enclave Goardhanpur, Jamnagar 361003, Gujarat. |
Jodhpur | Booking office : 0291-2510758 Airport : 0291-2512617 |
jdh [dot] sm [at] airindia [dot] in | 0291-2514537 | 2, West Patel Nagar, Circuit House Road, Ratanada, Jodhpur 342001. |
Kandla (Operated by Alliance Air) |
9879000592 | sm [dot] ixy [at] allianceair [dot] in | Not Provided | Kandla Airport, Post Anjar, Kutch, Gujarat 370110. |
Khajuraho | Booking office : 07686-274035 Airport : 07686-274036 |
hjr [dot] sm [at] airindia [dot] in | 07686-272587 | Temple Hotel, Airport, Khajuraho 471606. |
Kochi (Booking Office) |
Station Manager 0484-2350930 Reservation Manager 0484 - 2350936 |
ammcok [at] airindia [dot] in | Not Provided | Air India Ltd. Airlines House, Durbar Hall Road Cochin 682016. |
Kochi (Airport) |
Airport Manager 0484–2610070 |
cok [dot] apm [at] airindia [dot] in | Not Provided | Air India Ltd. Cochin, International Airport, Nedumbassery, Cochin 683111. |
Kochi (International Terminal) |
Duty Manager 0484-2611666 Traffic 0484-2610040 SHU/MBO 0484-2610050 Lost Luggage 0484-2610071 |
cok [dot] dmint [at] airindia [dot] in cok [dot] traffic [at] airindia [dot] in cok [dot] shu [at] airindia [dot] in cok [dot] bagsvcs [at] airindia [dot] in |
0484-2610090 | Not Provided |
Kochi (Domestic Terminal) |
Duty Manager 0484-2610101 MBO 0484-2610041 SHU/MHB 0484-2610071 |
cok [dot] dmdom [at] airindia [dot] in apmnacil [at] gmail [dot] com |
Not Provided | Not Provided |
Kochi (Cargo) |
Domestic 0484-2610051 International 0484-2610140 |
cokcgoic [at] gmail [dot] com cokcargo [at] airindia [dot] in |
Not Provided | Not Provided |
Kolkata | 033-22110730 033-22110810 |
Not Provided | 033-22117875 | Airlines House, 39, C.R. Avenue, Kolkata 700012. |
Kolkata (Airport) |
Not Provided | mkakolkata [at] airindia [dot] in | Not Provided | Netaji Subhas Chandra Bose International Airport, Dum Dum Kolkata 700052. |
Kolkata (Department) |
033-25118933 033-25118215 033-25118395 |
Not Provided | 033-25118215 | Manager Kolkata Airport / Gm-Gh(O), Pa To Manager Kolkata Airport, Manager Comml. Administration Office Of Mka (C-Admin). |
Kolkata (Department) |
033-25118634 033-25691137 033-25118656 |
Not Provided | Not Provided | Co-ordination Cell |
Kolkata (Department) |
033-25118691 033-25118685 033-25118564 033-25691093 033-25119888 033-25691089 033-25119982 |
Not Provided | 033-25118846 | Terminal Manager, International Checkin - Duty Officer (G Island): Domestic Checkin: Duty Officer (E Island): Special Handling Unit: Departure Working Room (429). |
Kolkata (Department) |
033-25691134 033-25118636 |
Not Provided | 033-25118846 | Departure Working Room (430): DDR Cell Non-Schedule Unit, Reservation Ticketing. |
Kolkata (Department) |
033-25691130 033-25691131 033-25118254 |
Not Provided | Not Provided | Baggage Cell |
Kolkata (Regional Cargo Manager Office) |
033-25119392 | rcmer [at] airindia [dot] in | Not Provided | Regional Cargo Manager Office Working Hours: Monday to Friday-0900-1730HRS (Closed on Saturday/Sunday and Public Holidays). |
Kolkata (Cargo Sales-ER) |
cargomgr [dot] ccu [at] airindia [dot] in | Not Provided | Cargo Sales Manager | |
9433006062 | lms [dot] ccu [at] airindia [dot] in | Not Provided | Domestic Query | |
033-25118828 | ccucgomktg [at] airindia [dot] in | Not Provided | International Query | |
9433006062 | Not Provided | Cargo Admin/Lms Queries | ||
Kolkata (Cargo Operations-Domestic Aiatsl) |
9433030991 | cfhu [dot] ccu [at] airindia [dot] in ai [dot] intcargo [at] gmail [dot] com |
Not Provided | Duty Manager 24X7 |
Kolkata (Cargo-Operations (International) Aiatsl) |
Not Provided | Not Provided | International Working Room | |
Kozhikode (Booking Office) |
0495 2760715 0495-2771974 |
ccjai [dot] sales [at] airindia [dot] in | Not Provided | Eroth Centre, 5/2521, Bank Road, Calicut 673001, Kerala. |
Kozhikode (Airport) |
Enquiry 0483-2710100/ 0483-2710189 Mishandled baggage 0483-2715005 Cargo 0483-2717710 |
apmccj [at] airindia [dot] in ccj [dot] apt [at] airindia [dot] in ccjcargo [at] airindia [dot] in |
Not Provided | Karipur International Airport Calicut Airport PO Kondotty, Malappuram Dist 673647, Kerala. |
Kozhikode (Handling Agent) |
483-2714000 | ccj [dot] gh [at] airindia [dot] in | Not Provided | Air India Airport Services Ltd |
Leh | Booking office : 01982-252076 Airport : 01982-252255 |
ixl [dot] sm [at] airindia [dot] in | 01982-2252155 | Fort Road, Leh, 194101 |
Lilabari | Airport : 03752-234481 |
ammixi [at] airindia [dot] in | Not Provided | Lilabari Airport, North Lakhimpur, Assam 787051. |
Lucknow | Station Manager : 0522-4026292 0522-2620927 Counter : 0522-2624618 Booking office : 0522-2620927 Airport : 0522-2436132 |
iasmlko [at] yahoo [dot] co [dot] in | 0522-2626623 | 9, Rani Laxmibai Marg, Near Gemini Hotel, Hazratganj, Lucknow. |
Lucknow (Airport) |
0522-2436327 Commercial : 0522-2436132 Airport Manager : 0522-2436975 Engineer : 0522-2436291 |
Not Provided | 0522-2435401 | Amousi International, Airport, C.C.S. Airport, Lucknow - 226009. |
Madurai | Ticketing & Resvn: 0452 2690122 Flight Info./ Enquiry: 0452-2690333/ 0452-2690133 Working Hours: Reservations: 09:30 - 17:30 hrs |
ammixm [at] airindia [dot] in | 0452-2690133 | Madurai Airport. Perungudi, Madurai-625022. |
Mangalore | For Reservations 0824 2220450 For General Enquiry 0824 2220451, 0824-2254253/ 0824-2254254/ 0824-2254254 |
ammixe [at] airindia [dot] in | Not Provided | Air India, Mangaluru International Airport, Kenjar, Mangaluru 574142. Karnataka Station Manager. |
Mumbai | 022-22796666 | Not Provided | 022-22021096 | Air India Building, 1st Floor, Nariman Point, Mumbai 400021. |
Mumbai (Airport-T2) |
Duty Manager: International: 022-66858082/ 022-66858083 Terminal Manager Domestic: 022-66858273 |
Bom [dot] DutyManager [at] airindia [dot] in Bom [dot] Traffic [at] airindia [dot] in |
Not Provided | Chatrapati Shivaji, International Airport, NIPTC Sahar, Mumbai 400099. |
Mumbai (Cargo) |
022-28318223 | Not Provided | 022-2682 9599 | Cargo Sales Manager-WI, Air India Ltd. 1st Floor, Triangular Plot, Opp. Sahar Police Station, Sahar, Andheri (E), Mumbai 400099. |
Mumbai (Cargo) |
022-28318223 022-28318214 022-28318213 022-28318226 022-28318219 022-28318227 |
CG [dot] Sawant [at] airindia [dot] in Lalita [dot] Kundal [at] airindia [dot] in J [dot] Damania [at] airindia [dot] in Manasi [dot] thatte [at] airindia [dot] in AM [dot] Daund [at] airindia [dot] in UO [dot] Nair [at] airindia [dot] in |
Not Provided | Cargo Sales & Mktg International -WR. |
Mumbai (Cargo) |
022-28318192 022-28318193 022-28318194 022-28318195 022-28318198 022-28318199 |
Bom [dot] cgoimpcell [at] airindia [dot] in | Not Provided | Cargo Operations: International Import Cell |
Mumbai (Cargo) |
022-28318168 | Bom [dot] cgotracer [at] airindia [dot] in | Not Provided | International Tracer Unit |
Mumbai (Cargo) |
022-28318210 022-28318231 |
Rebecca [dot] Birwadkar [at] airindia [dot] in bomcgomktg [at] gmail [dot] com |
Not Provided | Cargo Sales & Mktg. Domestic -WR |
Mumbai (Cargo) |
022-26168080/ 022-26168082 |
Bomcgomgr [dot] dom [at] airindia [dot] in | Not Provided | Cargo Operations-Domestic, Cargo Warehouse, NTB, Vile Parle, Mumbai 400099. |
Mumbai (Cargo) |
022-26168295/ 022-26168293- APD 022-26168292 - DM |
Apd [dot] Bomcgo [at] airindia [dot] in Dm [dot] Bomcgo [at] airindia [dot] in |
Not Provided | Customer Services Domestic Cargo-Ops. |
Nagpur | 0712-2525841 0712-2523069 |
nag [dot] sm [at] airindia [dot] in | Not Provided | Airlines House, Civil Lines, RB Tagore Marg Nagpur 440001. |
Nagpur (Airport) |
0712-2285848 0712-2283433 0712-2282391 |
nag [dot] apt [at] airindia [dot] in | Not Provided | Dr. Babasaheb Ambedkar, International Airport Nagpur. |
Nagpur (Cargo) |
0712-2282392 | Not Provided | Not Provided | Not Provided |
Nanded | 02462-222799 | ndc [dot] sm [at] airindia [dot] in | Not Provided | Air India Ltd. Shri Guru Gobind Singh Ji Nanded Airport, Sanghvi 431605. |
Pantnagar | 0594-4233144 | ispgh [dot] sm [at] airindia [dot] in | Not Provided | Air India Ltd., Pantnagar Airport, Pantnagar, Dist. Udham Singh Nagar, Uttarakhand 263145. |
Patna | Station Mgr.: 0612-2227310 Bkg. Off.: 0612-2222554 Airport: 0612-2228939 0612-2223453 |
ammpat [at] airindia [dot] in smpatna [at] gmail [dot] com pat [dot] apt [at] airindia [dot] in |
0612-227310 | Air India Ltd., 1St Floor, Motor Transport Building, Jai Prakash Narayan International Airport, Patna 800014. |
Port Blair | Station Manager: 03192-230949 Reservations: 03192-233108 Cargo Booking & Delivery: 03192-231482 |
airindiaportblair [at] gmail [dot] com ammixz [at] airindia [dot] in |
03192-231483 | 6, Kamraj Road, Port Blair 744101. |
Port Blair (Airport) |
03192-234744 | ixz [dot] apt [at] airindia [dot] in airportblair [at] gmail [dot] com |
Not Provided | Veer Savarkar Intl. Airport, Port Blair. |
Pune | 020-26137002/ 020-26149050/ 020-26149051 |
pnq [dot] sm [at] airindia [dot] in pnq [dot] reservations [at] airindia [dot] in |
Not Provided | Jewel Square - 03, Ground floor, Koregaon Park Road, Near to Taj Blue Diamond Hotel, Pune 411001. |
Pune (Airport) |
020-26683210 020-26683211 |
pnq [dot] apt [at] airindia [dot] in pnq [dot] apm [at] airindia [dot] in |
020-26612598 | Civil Enclave, Lohegaon Airport, Pune 411032. |
Pune (Baggage Services) |
020-26683210/ 020-26683211 |
pnq [dot] apt [at] airindia [dot] in pnq [dot] apm [at] airindia [dot] in |
Not Provided | Not Provided |
Pune (Cargo) |
020-26684877 | pnq [dot] cargo [at] airindia [dot] in | Not Provided | Cargo Complex, Civil Enclave, Lohegaon Airport, Pune 411032. |
Raipur | Booking office: 0771-2972321/ 0771-2972322 Airport : 0771-2418201 |
rpr [dot] sm [at] airindia [dot] in | Not Provided | Cii/1 Aiswarya Chamber, G.E.Road, Telebhanda, Raipur. Office Hours: 09:30 Hrs To 17:00 Hrs Mon-Sat. |
Rajkot | Booking office: 0281-2234122 0281-2227916 |
raj [dot] sm [at] airindia [dot] in | Not Provided | Angel Chambers, Opp.G.E.B.Office, Dhebar Road, Rajkot 360001. |
Rajkot (Airport) |
0281-2453313 0281-2453307 |
raj [dot] apt [at] airindia [dot] in | Not Provided | Rajkot Civil Airport, Rajkot. (During flight Ops. time). |
Ranchi | Station Manager: 0651-2251172 Airport Manager: 0651-2251112 |
ammixr [at] airindia [dot] in ixrapt [at] airindia [dot] in |
0651-2251172 | Birsa Munda Airport, Ranchi 834002, Jharkhand, India. |
Shillong | Booking office : 0364-2226222 Airport : 9436700826 |
ammshl [at] airindia [dot] in | Not Provided | Sheba Travels, City Booking Office, Police Bazar Point, Hotel Magnum, Shillong 793001. |
Silchar | 03841-282302 9435073646 |
ammixs [at] airindia [dot] in ixsapm [dot] ai [at] gmail [dot] com |
Not Provided | Station Manager Air India Ltd., Silchar Airport, Kumbhirgram, PIN- 788109, Silchar Working Hours : 05:30-13:30 HRS, 10:00-18:00 HRS (General Shift). |
03841-282302 9435073646 |
ixsapm [dot] ai [at] gmail [dot] com | Not Provided | Airport Manager, Air India Ltd., Silchar Airport, Kumbhirgram, Pin- 788109, Silchar Working Hours : 05:30-13:30 Hrs |
|
Srinagar (Air India City Booking Office) |
0194-2450231 0194-2450225 |
Not Provided | 0194-2500328 | C/O Air cargo Building, Opp. De-Linz Cafe, Residency Road, Srinagar- 190001. |
Srinagar (Airport) |
0194-2303334 Baggage Cell: 0194-2303914 Cargo Section: 0194-2303894 |
sxr [dot] sm [at] airindia [dot] in | 0194-2303325 | Srinagar Airport, Srinagar International Airport, Humhama, Srinagar. |
Stockholm | +45 32314912 +45 71552738 |
manager [dot] sweden [at] airindia [dot] in | Not Provided | Shashi Chetia Manager Scandinavia. |
crm [dot] dk [at] airindia [dot] in res [dot] dk [at] airindia [dot] in sales [dot] dk [at] airindia [dot] in |
Not Provided | Customer support, complaint and queries Reservations, Sales and Marketing. |
||
Surat | 0261-2720223 0261-2727002 |
surat [dot] sm [at] airindia [dot] in | Not Provided | Air India, Commercial Department, Ground Floor, Passenger Terminal Building, Dummas Road, Surat Airport. |
Tezpur | 03712-258353 | ammtez [at] airindia [dot] in | Not Provided | Salonibari Airport, PO : Haleswar, Tezpur 784104. Assam. |
Thiruvananthapuram | Reservations: Air India Air India Express Station Manager 0471-2310310 0471-2314781 0471 2319595 0471-2315225 |
smtrv [at] airindia [dot] in | 0471-2314289 | Air India Building, Museum Road, Vellayambalam Trivandrum 695033. Working Hours: 09:30-17:30. |
Thiruvananthapuram (Airport International) |
Enquiry & Ticketing Baggage Services Duty Manager 0471-2501426 0471-2501542 0471-2500008 0471-2501360 0471-2500585 |
trv [dot] traffic [at] airindia [dot] in | 0471-2500622 | New International Terminal Building, Chackai, Trivandrum-24. |
Thiruvananthapuram (Domestic) |
Enquiry & Bagg. Svcs. Duty Manager 0471-2501537 0471-2500439 |
trv [dot] apt [at] airindia [dot] in | 0471-2505051 | Domestic Terminal, Shanghumugham, Trivandrum-08. Working Hours: 04:00-17:30. |
Thiruvananthapuram (Cargo) |
0471-2501844 0471-2502022 |
trv [dot] cgo [at] airindia [dot] in | Not Provided | Cargo Manager Sales & Operations Air India Cargo Complex Domestic Terminal Shanghumugham, Trivandrum. |
Tirupati | 0877-2283981 | ammtir [at] airindia [dot] in | 0877-2283981 (Tele Fax) |
TTD's Srinivasam Pilgrim Amenities Complex, Tirumala By-Pass Road, Tirupati 517501. |
Thiruvananthapuram (Airport) |
0877-2283992 | ammtir [at] airindia [dot] in | 0877-2283981 | Duty Mgr. Renigunta. |
Trichy | Station Manager: 0431-2480288 |
ammtrzsr [at] airindia [dot] in | Not Provided | Not Provided |
Trichy (Airport) |
0431-2341722 0431-2341755 0431-2341063 |
trz [dot] apt [at] airindia [dot] in | 0431-2341063 (Tele fax) |
"Sempattu" Trichy Airport-620007. |
Udaipur | Booking office : 0294-2410999 Airport : 0294-2655453 |
ialsmudr [at] yahoo [dot] com | Not Provided | 222/16 Mumal Towers, Saheli Marg, Udaipur. |
Vadodara | 0265-2354797 0265-2354889 |
bdq [dot] sm [at] airindia [dot] in | 0265-2357183 | 101-102, Taksh Paradigm, 5, Charotar Park Society, Old Padra Road, Vadodara 390020. |
Vadodara (Airport) |
0265-2466635 0265-2466647 |
bdq [dot] apt [at] airindia [dot] in | 0265-2357183 | Harni Airport, Vadodara 390022. |
Varanasi | Booking office : 0542-2502527 Airport : 0542-2622090 |
nacilsmvns [at] yahoo [dot] com | Not Provided | Airlines Bhavan 52 Yadunath Marg, Cantt Varanasi 221002. |
Vijayawada | 0866-2475330 0866-2846533 |
ammvgasr [at] airindia [dot] in | Not Provided | First Floor, New Terminal Building, Vijayawada Airport, Gannavaram Mandal, Krishna District Andhra Pradesh 521102. |
Visakhapatnam | Booking Office 0891-2746501 Airport : 0891-2572020 |
ammvtz [at] airindia [dot] in | Not Provided | LIC Building Complex, JeevanPrakash Marg, Visakhapatnam 530004. |
Name & Designation of CPIOs | Address/Telephone no./Email ID | Area of Jurisdiction | Name, Designation & contact details of Appellate Authorities |
---|---|---|---|
Mr. Ashwani Sehgal, GM (Pers) | Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23421263 Email : gmphq [at] airindia [dot] in Ashwani [dot] sehgal [at] airindia [dot] in | For Personnel Deptt. Hqrs. | Ms. Amrita Sharan ED (Integration & IR) & Director (Personnel) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23421299 dper [at] airindia [dot] in |
Sh. Ram Babu Ch. GM (Mkt Plg) | Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422146 Email : Gmmp [at] airindia [dot] in Del [dot] mod [at] airindia [dot] in | For Commercial Deptt. Hqrs. | Mr. Pankaj Kumar ED (S&M) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422169 Email : pankaj [dot] kumar [at] airindia [dot] in |
Mr. Manoj Kumar Dy. GM (Finance) | Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422078 Email : manoj [dot] kumar [at] airindia [dot] in | For Finance deptt. Hqrs. | Mr. Anil Mittal ED (Finance) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422066 Email: anil [dot] mittal [at] airindia [dot] in |
Capt. D.X. Pais GM (IFS) | Air India Ltd Inflight Services Department Air India Reservation Complex , S'Jung Airport, New Delhi – 110003 Tel : 011-24633595 Email : dx [dot] pais [at] airindia [dot] in | For Cabin Crew matters | Ms. Aruna Gopalakrishnan ED (Corp. Affairs) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422177 Email: edca [at] airindia [dot] in |
Mr. Rajnish Bagga GM (Catering) | Inflight Services Department Air India Reservation Complex S'Jung Airport, New Delhi – 110003 Tel : 011-24658045 Email : Rajneesh [dot] bagga [at] airindia [dot] in | For catering matters | Ms. Aruna Gopalakrishnan ED (Corp. Affairs) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422177 Email: edca [at] airindia [dot] in |
Mr. A.N. Kulkarni GM (Legal) | Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422231 Email : an [dot] kulkarni [at] airindia [dot] in | Corporate legal matters | Ms. Aruna Gopalakrishnan ED (Corp. Affairs) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422177 Email: edca [at] airindia [dot] in |
Ms. A.V. Rao AGM (Admn) (Corp. Affairs) | Air India Ltd. Air India Building 21st Floor Nariman point Mumbai – 400 021 Tel : 022-22796237 Email : av [dot] rao [at] airindia [dot] in | Hqrs. Corp.Affairs | Ms. Aruna Gopalakrishnan ED (Corp. Affairs) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422177 Email: edca [at] airindia [dot] in |
Ms. Divya Mohan GM (Strategy & Planning) | Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23421771 Email : divya [dot] mohan [at] airindia [dot] in | For Strategy & Planning Department Unit in Mumbai and Delhi | Ms. Seema Srivastava ED (Strategy & Planning) Air India Ltd. Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011- 23422037 EDSNP [at] airindia [dot] in |
Mr. Debashish Bose Gm (Security) | Air India Ltd Room No. 117, 1st Floor Security Department Air India Reservation Complex , S'Jung Airport, New Delhi – 110003 Tel : 011-24642651 Security [dot] hq [dot] ai [at] nic [dot] in | HQRS. Security deparment | Mr. L. Velraj ED (Security) Air India Ltd Room No. 208, 2nd Floor Security Department Air India Reservation Complex , S'Jung Airport, New Delhi – 110003 Tel : 011-24631871 ed [dot] security [at] airindia [dot] in |
Ms. Aditi Khandekar Dy. GM (CA) | Air India Ltd. 21st Floor Air India Building Nariman Point, Mumbai – 400021 Tel : 022-22796496 aa [dot] khandekar [at] airindia [dot] in | Company Secretarial matters and records | Ms. Kalpana Rao Company Secretary Air India Ltd. 21st Floor Air India Building Nariman Point, Mumbai – 400021 Tel : 022-22796125 Kalpana [dot] rao [at] airindia [dot] in |
Mr. Karun Kak Sr. AGM (Comml) | Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422141 Email : karun [dot] kak [at] airindia [dot] in | Cargo matters at hqrs. | Mr. Abhay Pathak ED (Cargo) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422133/34 Email : edcargo [at] airindia [dot] in |
Mr. Rishi Kant Singh DGM (TS) | Air India Ltd. Traffic Services Section Air India Reservation Complex S'Jung Airport, New Delhi – 110003 Tel : 011-24655364 TSHQ [at] airindia [dot] in | For matters pertaining to TS | Mr. Pankaj Kumar ED (S&M) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422169 Email : pankaj [dot] kumar [at] airindia [dot] in |
Mr. R.K. Behl Dy. GM (P&F) | Air India Ltd. Old Vayudoot Building S'Jung Airport New Delhi – 110003 Tel : 011-24658058 Email : rk [dot] bahl [at] airindia [dot] in | Corporate property policies and maintenance matters | Mr. Shailendra Kumar ED (P&F) Air India Ltd Inflight Services Department Air India Reservation Complex , S'Jung Airport, New Delhi – 110003 Tel : 011-24642547 011-24621267 Shailendra [dot] kumar [at] airindia [dot] in |
Capt. Sanjiv Bhushan Dy. GM (Ops) I/c Training | Air India Ltd. Central Training Establishment Training Hqrs. Hyderabad – 500 011 Tel : 040-27752004 Email : edt [dot] cte [at] airindia [dot] in | for matters relating to Training of Airbus fleet – e/w Indian Airlines (NB) | Capt. Amitabh Singh ED (Training) Air India Ltd. CTE, Hqrs. Ferozeguda Hyderabad- 500 011 Tel : 040-27750039 Email : Edt [dot] cte [at] airindia [dot] in |
Capt. M. Vasavada Jt. GM (Ops. Trg.) | Air India Ltd. Central Training Establishment, Mumbai Campus, Old Airport, Santa Cruz (East) Mumbai – 400029 Tel : 022-26263268 Email : M [dot] Vasavada [at] airindia [dot] in | For matters relating to Training of Boeing fleet – e/w Air India (WB) | Capt. Amitabh Singh ED (Training) Air India Ltd. CTE, Hqrs. Ferozeguda Hyderabad- 500 011 Tel : 040-27750039 Email : Edt [dot] cte [at] airindia [dot] in |
Mr. D. SyamaSunder Rao Sr. AGM (Flt. Safety) | Air India Ltd. Flight Safety Department Old Airport, Santa Cruz (E) Mumbai – 400 029 Tel : 022-26263750 Email : d [dot] syamasundarrao [at] airindia [dot] in | For matters relating to Flight Safety department of Air India. | Ms. Harpreet A De. Singh ED (FS) Air India Ltd. Flight Safety department, Air India Ltd. Flight Safety department, Air India Reservation Complex S'Jung Airport New Delhi – 110003 Tel : 011-24628957 Email : flightsafety [at] airindia [dot] in |
Ms. Vasudha Chandna GM (Flt Despatch) | Air India Ltd. Operations department Air India Reservation Complex S'Jung Airport, New Delhi – 110003 Tel : 011-24602907 Email : gmfd [at] airindia [dot] in | For matters relating to Operations (hqrs) | Ms. Aruna Gopalakrishnan ED (Corp. Affairs) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23422177 Email: edca [at] airindia [dot] in |
Mr. Yogesh Panwar Dy. GM (Flt Despatch) | Air India Ltd. Integrated Operations Control Centre (IOCC) 4 th Floor T-3, IGIA New Delhi – 110037 Tel : 011-49637712 Yogesh [dot] panwar [at] airindia [dot] in | Matters pertaining to IOCC | Capt. Rajeev Bajpai ED (Operations) Air India Ltd. Air India Reservation Complex S'Jung Airport, New Delhi – 110003 Tel : 011- 24697390 Email : edops [at] airindia [dot] in |
Capt. Pankul Mathur GM –CMS | Air India Ltd. Crew Management System G5 Building, Opp. Mehram Nagar, Near T-1, IGI Airport, New Delhi - 110037 Tel : 011-25673524 Email : pankul [dot] mathur [at] airindia [dot] in | Matters pertaining to CMS | Capt. Rajeev Bajpai ED (Operations) Air India Ltd. Air India Reservation Complex S'Jung Airport, New Delhi – 110003 Tel : 011- 24697390 Email : edops [at] airindia [dot] in |
Abhimanyu Singh AGM (OA) | Air India Ltd. Airlines House 113, Gurudwara Rakab Ganj Road, New Delhi - 110 001 Tel : 011-23421299 Email : abhimanyu [dot] singh [at] airindia [dot] in | Matters pertaining to Integration | Ms. Amrita Sharan ED (Integration & IR) & Director (Personnel) Air India Ltd Airlines House, 113 Gurudwara Rakabganj Road, New Delhi –01 Tel : 011-23421299 Amrita [dot] sharan [at] airindia [dot] in edinteg [at] airndia [dot] in |
Shri B.R. Kannan Dy. GM – Vigilance (Hqrs) | Air India Ltd. Vigilance Department Corporate Hqrs. Air India Reservation Complex S'Jung Airport, New Delhi – 110003 | For matters relating to Vigilance deptt. At Corporate level | Mr. Aditya Kumar Joshi Chief vigilance Officer Air India Limited Vigilance Department Reservation Air India Reservation Complex S'Jung Airport, New Delhi – 110003 Tel : |
Dr. Ashish Bhagat Sr. AGM (Med) | Air India Ltd. Medical Department Airlines House 113, Gurudwara Rakab Ganj Road, New Delhi - 110 001 Tel : 011-23422042 Email : Ashish [dot] bhagat [at] airindia [dot] in Medical [dot] ro [at] airindia [dot] in | For matters relating to Medical at Corporate level | Dr. P.C. Tripathi ED (Med) & Head of Medical Services Air India Ltd. Airlines House 113, Gurudwara Rakab Ganj Road, New Delhi - 110 001 Tel : 011-23421299 Prabhash [dot] Tripathi [at] airindia [dot] in |
Mr. Sunil Sharma Dy. GM (GH) | Air India Limited Ground Handling Deptt. Airlines House Airlines House 113, Gurudwara Rakab Ganj Road, New Delhi - 110 001 Tel : 011-23422162 Email : sunil [dot] sharma [at] airindia [dot] in | For ground handling policy matters at Corporate level | Mr. S.S. Uberoi ED (GH) Air India Ltd. Ground Handling Department Airlines House 113, Gurudwara Rakab Ganj Road, New Delhi - 110 001 Tel : 011-23422144 Email : sarabjot [dot] uberoi [at] airindia [dot] in |
Ms. Mrinalini Haridas Dy. GM (IT) | Air India Ltd. IT Department THQ Building Old Airport Santa Cruz (East) Mumbai – 400029 Tel : 022-26263613 Email : mrinalini [dot] haridas [at] airindia [dot] in | Information Technology Deptt. Hqrs. | Ms. Uma Maheshwari ED (information Technology) Air India ltd Computer Centre IGI Airport, Teminal – 1 New Delhi - 110 037 Tel : 011-25696638 Email : edit [at] airindia [dot] in |
Mr. J.S. Dahiya Sr. AGM (Material Management) | Air India Limited Material Management Department hqrs. S'Jung Airport New Delhi – 110003 Tel : 011-24623819 Email : joginder [dot] dahiya [at] airindia [dot] in | Material Management Deptt. Hqrs. | Mr. P.S. Negi ED (MM) Air India Ltd. Material Management department S'Jung Airport New Delhi Tel : 011-24611293 Email : ps [dot] negi [at] airindia [dot] in |
Mr. S.L. Panwar Dy. Manager | Air India Ltd. Air India Sports Promotion Board S'Jung Airport New Delhi - 110 003 Tel : 011-24667255 Email : Shankar [dot] pawar [at] gmail [dot] com | Matters pertaining to Sports | Mr. Nikhil Chopra Sr. AGM & Joint Secretary (AISPB) S'Jung Airport New Delhi - 110 003 Tel : 011-24667253 Email : Nikhil [dot] chopra69 [at] yahoo [dot] com |
Name | Designation | Address | Office Tele. | Fax | |
---|---|---|---|---|---|
Amal Garg, I.R.S | Chief Vigilance officer | 2nd floor, Vigilance Headquarters, Air India Reservations Office, Besides Safdarjung Airport, Safdarjung , New Delhi-110003. |
011-24667604 | cvo [at] airindia [dot] in | |
Rajnessh Kumar Bagga | General Manager-HQ | 2nd Floor, Air India Reservations Office, Besides Safdarjung Airport, Safdarjung, New Delhi 110003. |
011 -24667607 | rajneesh [dot] bagga [at] airindia [dot] in | |
Sanjay Kohli | Regional Vigilance Head (Northern Region) | Vigilance Department GSD Complex IGI Airport, Terminal – 2, New Delhi-110037. |
011-25654079 | 011-25654079 | rvhnr [at] airindia [dot] in |
Bosco Anthony | Regional Vigilance Head (Western Region) | Vigilance Department, Air India Limited R.No. 110, THQ Building, 1st floor, Old Airport, Kalina, Santacruz(East) Mumbai-400029 |
022-26265687 | 022-26157838 | rvhwr [at] airindia [dot] in |
Prajit Kumar Palit | Regional Vigilance Head (Eastern Region) | Vigilance Department Airlines House, 5th Floor, 39 CR Avenue, Kolkata 700012. |
033-22110818 | 033-22116140 | rvher [at] airindia [dot] in |
Thiyagarajan. T | Regional Vigilance Head (Southern Region) | Vigilance Department Air India Limited Airlines House, Meenambakkam, Chennai 600027. |
044-22561938 | 044-22560075 | rvhsr [at] airindia [dot] in |
Name | Phone No. | Address | |
---|---|---|---|
Air India - Bangkok (for Thailand Residents) |
00-66-22165686 00-66-22165691 00-66-22165692 00-66-22165693 00-66-22165694 00-66-22165695 |
countrymanager [at] airindiabkk [dot] com, salesmgr [dot] bkk [at] airindia [dot] co [dot] th tktrsvn [dot] bkk [at] airindia [dot] co [dot] th, ai [dot] tktrsvn [at] gmail [dot] com |
Suite No. 128 / 108, 9th floor, Payathai Plaza Bldg. , Payathaid, Tungpayathai Rd, Rajthevee, Bangkok 10400. Fax :00-66-22165687 Working Hours : Reservations Office Time:0830 hrs - 1730 hrs (Mon-Fri) 0900 hrs - 1300 hrs (Sat) |
Air India - Colombo (for Sri Lanka Residents) |
+94 11-5300360 to +94 11-5300365 Emergency contact : + 94 777896764 |
cmbres [at] airindia [dot] indusky [dot] in | Air India NB 04, Bristol Complex Bristol Street Colombo 1 ,Sri Lanka Fax : + 94 11-2445534 Working Hours : Mon to Fri 08:30 hours to 17:00 hours Sat 09:00 to 13:00 hours |
Air India - Dhaka (for Bangladesh Residents) |
City booking office Tel: +880 29348635 +880 29348691 +880 29348502 Airport Office Tel: +880 28901336 |
icmbangladesh [at] airindia [dot] in, apm [dot] dhaka [at] airindia [dot] in |
Hotel Intercontinental Dhaka, 1, Minto Road, Dhaka-1000 Bangladesh. Working Hours : 10.00am to 18.00pm (Sunday to Thursday) |
Air India - Dubai | +971 42371838 | ffp [dot] gulf [at] airindia [dot] in | Air India - Dubai Office No. 402, Technic Building, POST BOX NO. 40906, Deira - Dubai. United Arab Emirates. |
Air India (for Hong Kong Residents) |
+852 2522-4772 (Sales) / +852 2522-1176 (Reservations) |
salesai [at] flyairindia [dot] com [dot] hk | Unit 503, 5/F, Tower 1 South Seas Centre, 75 Mody Road Tsim Sha Tsui East. Kowloon. Fax :+852-2522 2261 Working Hours : Sales :Mon to Fri : 09:00 to 17:30 hrs Lunch Break: 13:00 to 14:00 hrs Reservations : Mon to Fri : 09:00 to 17:00 hrs Sat: (09:00 to 13:00 hrs) |
Air India - Kathmandu (for Nepal Residents) |
+9771-4429468 +9771-4410906 +9771-4414596 |
mgraiktm [at] gmail [dot] com | Air India Limited Hattisar, Kamal Pokhari P.O. Box 300, Kathmandu 1 Air India Limited Hattisar, Kamal Pokhari P.O. Box 300, Kathmandu 1 Fax :00-9771-4419649, 00-9771-4474955 |
Air India - London (for UK Residents) |
+44 20-82318760 +44 20-82318762 |
ticketoffice [at] airindiauk [dot] com flyingreturns [at] airindiauk [dot] com |
Ticket Office, GW1, 11th Floor, Great West House, Great West Road, Brentford, TW8 9DF. Fax :00-44-20 8568 5129 Working Hours : Monday-Friday 09:30-13:00 and 14:00-17:00hrs. |
Air India,MSC - New York |
+1 800-2052800 +1 800-2237776 |
flyingreturns [dot] usa [at] airindia [dot] in cs [dot] nyc [at] airindia [dot] in |
570 Lexington Ave., 14th flr. FFP section, New York, 10022. Fax :+1 212-4071415, +1 212407-1303 Working Hours : Mon to Fri : 09:00 to 17:00 hrs Lunch break: 13:00 to 14:00 hrs |
Air India - Shanghai (for China Residents) |
+86 21-52985698 (Extn.102/112/106) |
shanghai [at] airindia-china [dot] com | 1002, OOCL Plaza , 841,Yanan (M) road , Shanghai 200040 , China Fax :+86 21-52986798 Working Hours : Mon to Fri : 09:00 hrs to 17:30 hrs Sat : 09:00 hrs to 13:00 hrs Closed on : Sundays & Public Holidays |
Air India - Singapore | +65 62214909 | reservation [at] airindiasin [dot] com | Air India Ltd. 3, Coleman Street, #03-07/08 Peninsula Shopping Center Singapore 179804 Fax :+65 63388827 Working Hours : Mon to Fri : 09:00 hrs to 17:30 hrs Sat : 09:00 hrs to 13:00 hrs Closed on : Sundays & Public Holidays |
Tokyo City Office | 03 35080261 06 61216807 |
tyoffp [at] airindia [dot] co [dot] jp | The Imperial Hotel Tower 11th Floor, C-6, 1-1-1 Uchisaiwai-cho, Chiyoda-Ku Tokyo 100 0011 Fax :03 35080265 or 06 61216819 Working Hours : Mon-Fri: 09:00 to 12:00 hrs and 13:00 to 17:30 hrs (Closed on Sat, Sun and National Holidays) |
Comments
Air India cancelled my
Air India cancelled my International Flight and they cannot be reached! You are the reason no one wants to come to India.
Our flight AI call at for us
Our flight AI call at for us for Numbers xxxxaaaa7501020955/all India Air India 12th has Thinks payment request from Sunday to get been cancelled by Air India. Hence I would like to apply for full refund for following ticket details.
Booking reference no (PNR): JD7WX
Web Reference: AIBE3630098
Issuing Airline: Air India Ltd.
Issued date: Thu, 29 Mar 2012
Dear All,
Reg Refund
This is with regards to the cancellation of the Vandemataram flight of AirIndia in the 22nd June 2020..The flight was cancelled by AirIndia after issuing the boarding passes. This is for my daughter's flight from Mumbai to Paris .
I have written n number of times and also twitted many times till date nothing has come up its is 2 months now. I wonder what the concerned authorities must be doing. Use less services. The call center on ones picks or hangs up the phone .Y the hell do u need to have the customer service when u don't want to respond.
I'm fed up too. Stupid
I'm fed up too. Stupid service, Customers are treated very poorly. Pakka cheating this is.
Sir my flight has
Sir my flight has
please reschedule my traveling dates
Dear Concern,
My Traveling date is 25th March 2020 del-rajkot & 29th March Return to Delhi i have tried so many times to the call center but still due to Covid-19 not respond and maximum time 1hour and 2 hours waiting period consuming by the call center person and middle in the conversation disconnect the calls and my booking is again & again pending of the future dates. Can you please coordinate arrange the call from the concern person so I am very thankful to you.
Because I have tried to safdarjung office today but due to lockdown some routes are divert and some places police not passes on the way and still that time i have reached there office your office is closed today.
I am very appreciate to you if please arrange a call to reschedule my travel dates.
Thanks & Regards,
Rajiv Gaur
Complaint
I had a tikit of 12th March 2020 . Kolkata to Dubai . PNR no is Z6K0H. But I changed my travel date as 17th March 2020. For that I had paid the penalty charge from my debit card 1586 Rs. And few miniutes after I got the new tikit.
Acctually, I called on 17th March morning to Air India customer care for asking about Coronavirus Problem of flights. From there the representives informed me that my tikit of 17th March has canceled by Air india on 14th March . And suggested me to send email on Aur india Website for refund money of my tikit with the penalty charges also . I did that on 17th March . And I was ready to go to Kolkata Airport that day by faith I called to Customer care neither I had to back from the Airport without travel . This is a big fault of Air India . And they never informed me before 17th March that my tikit has canceled by them..
So I claim my money with penalty charge in my accounts as soon as possible.
Ticket Cancellation Refund
I would like to cancel my tickets with travel agency due to COVID-19 outbreak situation and I have been told by travel agency that there would be a deduction of USD 450 per ticket and there are two tickets that I have to cancel, which means I am going to loose $900 from my pocket.
Air India has introduced one change without penalty during this Coronavirus outbreak situation where maximum flights are getting affected because travelers are not feeling safe to travel. So, my one change is to cancel my booking then why I have been getting the regular Air India cancellation policy applied ? It's not like that we are cancelling for our own sake, it is actually because we are not feeling safe to travel during this situation and unable to travel. I should not get penalized for cancelling my tickets and should receive full refund back.
I have been trying to call the so called customer service numbers for USA/Canada, India (Noida and Gurugram based centers), Australia, UK but none of the number is working.
I sent numerous e-mails to all possible e-mail addresses which I could find on the Air India websites but no response other than a generic statement I have received which states "We have processed your request to the relevant department"
This is not good at all from Air India. First of all, Air India is just trying to run the business instead of actually helping the customers in this outbreak situation where all other airlines are actually showing their gestures to help their customers. It seems that Air India just want to earn money somehow from their customers by taking advantage of this COVID-19 situation. This is ridiculous!
I want my full refund back of two tickets I have booked under Airline Confirmation number: H4TEM. Can someone from Air India actually willing to help ????????????
I missed my flight...Please refund or cancel...
Flight booking confirmed! Ticket emailed to k3maheta1 [at] gmail [dot] com
PNR: JVQZS
AMD to DEL
Air India AI-14
Dep 22:20, Thu, 12 Mar
Arr 23:55, Thu, 12 Mar
DEL to BOM
Air India AI-191
Dep 21:00, Fri, 13 Mar
Arr 23:10, Fri, 13 Mar
Mr. SIDDHARTH JOSHI
Mr. KULDEEP ATULBHAI TERAIYA
B
lost baggage
Hi,
Its so unprofessional i have been writing emails to you constantly and there have been no reply to any of my mails or call backs as promised .I recently traveled from Dubai to Cochin on 28th October on flight No - AI934 ,my luggage which was supposed to be checked to my final destination (baggage tag No. AI644866 )has apparently not arrived , The ground staff at cochin airport whom i spoke with at the lost luggage counter informed me that they would be in touch within 24 hours to inform me , track down my luggage and let know when i will receive it. It has been 2 days now , despite several calls to the number provided i got in touch with a staff of yours in the concern department , and they have absolutely no information for me as to the whereabouts of my luggage. I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage. I have certain items inside which are completely irreplaceable. I hope that the bag will be located and sent back but should it never turn up and be reported missing indefinitely.
I would appreciate an update as soon as possible.
Regards,
Robin Suku
phone subject
hi sir and madam why in nepal your air india office didnt pick up the phone
No response fro e commerce team and no refund
PNR Number : HB3N7
Travel Sector : Coimbatore-Mumbai
Date of Travel : 31 Mar 2018
AND
PNR Number : YV26P
Travel Sector : Mumbai-Jodhpur
Date of Travel : 01 Apr 2018
Passenger Details are as follows:
Name : Umesh U Nair
ISSUE TICKET
Sir, I booked my ticket from Jodhpur to Bangaluru. My ticket PNR is YNH 58 and web Reference is AIBE39270429. But i did not get my ticket. The amount Rs 10315/- is deducted from my account on 30 Mar 2018 at 19:55:06.
I am requesting you please issue the ticket for me from Jodhpur to Bangaluru on 31 mar 2018 or refund the amount to me. So that I can able to book another new booking from Air India.
Thank you
Regards Major R Kannan
No reponse on Helpdesk Number
Air India is worst in the world in providing any kind of service. It far better to take even Rajdhani/ Duranto trains instead on traveling through the AI. None of the helpdesk/ customer care numbers works. All are out of service.. that's disguisting. Luckily one number out of many worked and the person who picked the phone didn't have the curtsey to behave with customer and dropper the call without listening.
Instead of improving the service and worst image they don't care at all, any govt owned firm in India is simply the worst and how can Air India be an exception. Shamefull ... even a small and new Private airlines in India provide much better service than Air India.
Not expecting any response as usual from AI.
Don't travel with AI whatever the circumstance else you will have to suffer in someway.
No answer at 24Hr customer care no
Airindia,
As you guys know you are one of the worst in the world to provide airline service, but atleast have curtesy to answer the phone at customer care service.
Shame on you Air India.
I feel sorry to have you as our National Airline.
Hope you guys will be human oneday.
regards,
could not web check-in
Thanks, exactly what was I was about to write. I rang Air India and told them about web check in error i receive every time I try to and the lady hangs up the phone, I am calling from UK for my mom. Such a ruthless bas****, I did not receive any help neither they have suggested an alternate web check in helpdesk number nor ready to listen to my problem.
Not able to get my cancelled ticket refund back
I made payment for the flight using my friend’s hong kong credit card and he is leaving hong kong permanently on 8th feb, 2013 and before that he will have to surrender his credit card. In the mean time (apart from follow up emails), I called hong kong customer care (25229247, 25229257) and they even do not want to listen to anything and asked to contact Mumbai head office on this and when I asked to provide them the number they said to go to the website every time. After that, I am continuously trying to contact these numbers (022-22796580,011-24624074, 011-24624075) and sometime I got them busy and sometime nobody picks up the phone and worse situation comes when they picks the phone after long time and cut the line immediately. I have spent money in international calls as well.
I have also logged an complain 15 days before but did not get anything. Below is the details:
Your Reference Number is WB-IHKG040113006 (complain ref no)
Website: http: // www.airindia.com/SBCMS/Webpages/feedback_form_new.aspx
Can anybody please provide me the escalation procedure details so that I can escalate this matter ?
An unacceptable experience
Dear Air India,
I fly regularly from India to the UK once if not twice a year with my son
and husband. I teach at Woodstock International School in Mussoorie, North
India.
This year I booked return flights through the school Travel Agent; President
Travels, Dehra Dun, India for my 12 year old son and myself.
Even before our journey commenced it was dogged with inefficiency and
unprofessionalism which continued all the way through.
Our flight to Birmingham, UK, was via Frankfurt with the flight between
Birmingham and Frankfurt with Lufthansa.
On the 18th June I called the AI New Delhi Office to check for any delays
and was told the flight had been “preponed”. This information was totally
unexpected and caused me great inconvenience as the original booking was for
an early morning flight on the 19th and had been changed to the night
BEFORE! At my request my connecting flight to B’ham from Frankfurt was
adjusted to avoid a huge wait and I managed to reach the airport on time,
(at an additional cost and hassle!). I am aware of the strikes AI has been
dealing with but if a company offers flights which passengers pay a high
price for (54,000 RS per ticket) they must be provided with quality service
and be informed of major changes well in advance – both of which were
lacking on my flights.
The flight from Delhi to Frankfurt was one of the worst I have experienced
in my 25 years of travelling. The seats were uncomfortable and shabby, the
special meals we had requested,(my son has egg and nut allergies),were not
provided and the plane disintegrated a third of the way into the journey and
was awash in filth! The toilets were unusable with soiled napkins next to
the sink, dirty nappies on the floor, an unbearable stench of urine which
was visible on the floor- it was absolutely terrible. Undoubtedly this was
the fault of the passengers BUT it is the responsibility of the airline to
ensure the aircraft is hygienic throughout the journey.
It was a relief to reach our destination and the last leg with Lufthansa was
a breath of fresh air!
Last week I checked the flight details on the internet for our return
journey only to find another change I had not been informed about…a 15 hour
wait in Frankfurt for the connecting flight to Delhi. My original booking
was to reach Frankfurt at 4.30pm and catch the plane to Delhi at 9.50pm on
the 19th of July but with the (uninformed) change my connecting flight was
leaving at 7am on the 20th July. I promptly contacted the AI London office
and spoke to “NS”, (0208 745 1005). She changed our flight to Frankfurt to a
later time and arranged a hotel for the night. She was very efficient and
helpful and it was appreciated.
On the morning of 19th July at 8.30am I called the Heathrow airport AI
number, (0208 745 1020/1053). I wanted to verify whether or not I could use
one large suitcase for my son and I and consolidate our luggage allowance.
My reasoning was that it would be easier for me to travel onward to
Mussoorie with one large piece of luggage. I was aware we had 23 kilos each
as check in luggage allowance. I was told it “was fine” as long as we did
not exceed the limit of 46 kilos for 2 people and we could use one suitcase
for both of us. I felt it was better to get a second opinion and at 9.30am
called the London office (0208 745 1005) and spoke to the same “NS” who
recognized my voice and remembered my name. She confirmed my flight details
and special meal request and gave me the ref number for the hotel she had
booked. (Steigenberger Airport Hotel). I repeated my query
regarding consolidating my son and my luggage allowance and using one large
suitcase between us. She told me that as long as the suitcase did not exceed
32 kilos it would be “absolutely fine”. She explained this was a regulation
all airlines follow for safety reasons and as long as the item of luggage
was BELOW 32 KILOS we would be fine.
I proceeded to pack accordingly feeling quite assured and reached the
airport with one suitcase weighing 32 kilos and one small bag weighing 10
kilos ; well within our allowance. We arrived at the Lufthansa counter to
check in and were flabbergasted when we were told that each piece of luggage
could not weigh more than 23 kilos and each passenger was allowed one piece
of check in luggage only and therefore we would be charged for the 9 kilos
excess weight of our suitcase. I explained that my booking was with Air
India who had given me a very clear go ahead to have 32 kilos in one
suitcase. The response was that the Lufthansa rules applied and there was a
54 pounds charge we must pay if we wished to board the flight.
My husband and I were livid and our son was extremely upset. We paid the
money and proceeded to
Frankfurt. There were no Air India representatives present in Birmingham or
in Frankfurt when we arrived there.
On the 20th July we boarded the AI126 from Frankfurt to Delhi and realized
that our special meal request had once again not been catered for. My son
and I were not even seated together and when we reached our seats we found a
heap of crumpled blankets! The aircraft was poorly maintained and looked
worn out. The choice of inflight entertainment was outdated and poor
compared to most other airlines.
I have already had to bear extra expenses due to rearranging travel plans
whilst flying from Delhi to the UK and now that I have had to pay 54 pounds
due to no fault of my own I feel very angry and indignant.
I want to be compensated for this series of events and the financial loss I
have suffered due to incorrect information furnished by Air India. As the
lady at the Lufthansa counter in Birmingham pointed out it is the
responsibility of Air India staff to be familiar with the policies of the
airlines they work with and this was reiterated by Mr.Kushi, Airport Manager
at the Frankfurt boarding gate 45. He advised me to contact Air India Delhi
and London to pursue reimbursement for inconvenience and the 54 pounds I had
to pay in Birmingham to Lufthansa. I have the receipt which I can scan and
send you.
I would appreciate an immediate response and a monetary payment which I
strongly believe you are responsible for and will pursue this matter until
it is resolved.
Look forward to hearing from you.
Non refund of amount for cancelled flight
Our flight AI 131 for 12th May 2012 has been cancelled by Air India. Hence I would like to apply for full refund for following ticket details.
Booking reference no (PNR): JD7WX
Web Reference: AIBE3630098
Issuing Airline: Air India Ltd.
Issued date: Thu, 29 Mar 2012
Dear All,
I am really shocked to see the lukewarm response from Air India. I had booked flight well in advance. I have paid full amount via credit card. Due to unfortunate event of strike, my flight was cancelled at last moment hence I had to get another flight at higher cost.
Since this was cancellation from Air India, I expect common sense of returning my money immediately. However it is pathetic that, I have to write mail to refund. The flight was cancelled on 11th may and I have to get my refund till today. I am feeling very disappointed and angry by this slow response from ecommerce division. Why do they take so long to refund? Why do they require 1 month for refund for cancelled flight? Are Air India doing any favour by returning money? My credit cards are blocked now as I have booked twice. I cannot pay my credit card company for the amount booked for Air India and hence I am being fined by Credit card company due to delay.
Does Air India expect me to take some kind of loan to pay this huge amount. Again If I pay this amount to credit card company and Air India refund this amount back to credit card, I have to spend that much amount as credit card company will not give me my cash.
Air India seems to be punishing me for keeping faith in National carrier.
I am marking this copy to all mail id’s expecting some caring person will take note of it and respond positively.
No Thanking you.
Rupesh Khot
No one responding at city office no.
I am trying to contact Air India of its City Office No.24622220, about getting some information from last two days. But no one is responding on these numbers.
pax ticekt reembus
passanger name : jayalakshmi
PNR NO. HTN46L
DATE : .01.04.2012
FLIGHT NO. AI 803 DEL BLR
This ticket has been cancelled on pax not accompany
still not revert back to the ticket amount
Please revert back the details or send us transaction I D
Regards
SIVAGANESAN
9738479375
Price
whats the price for airticket from -- TRV - to- CMB
baggage allowance very very less
Economy passenger baggage allownace for international flight is very very less in air india..
for a person shifting base from india to hongkong, 20-23kg wt is too less to wrap the essentials
plus the extra baggage charges almost kill the passenger !!
cancalation
iam tring to cancal my tikit
Poor Condiion of Flights
Hi,
I traveled on AI968 flight from Sharjah to Trivandrum on 11th May, 2011. The flight seemed to be so old and I didn't feel any security during the flight.
The flight was not at all full with passengers. Many seats were vacant. I think so the people are mainly hesitating to travel in Air India due to these old flights. If flights are replaced with new ones, I'm sure that all the flights will be full.
I saw the advertisement of new flights in Air India with many facilities and luxuries. Old flights are used only for the people traveling from gulf countries?
I'm so sorry to say these defects of our National Airline. Hope you wold take a good action in this case.
Regards,
Rizwan Rassi
complaint
I am trying to contact Air India frequent flyers from last two weeks. But no one is responding on these numbers provided by the Air India customer care
1. 24631337
2. 24622220