Dear Concern,

My Traveling date is 25th March 2020 del-rajkot & 29th March Return to Delhi i have tried so many times to the call center but still due to Covid-19 not respond and maximum time 1hour and 2 hours waiting period consuming by the call center person and middle in the conversation disconnect the calls and my booking is again & again pending of the future dates. Can you please coordinate arrange the call from the concern person so I am very thankful to you.
Because I have tried to safdarjung office today but due to lockdown some routes are divert and some places police not passes on the way and still that time i have reached there office your office is closed today.
I am very appreciate to you if please arrange a call to reschedule my travel dates.
Thanks & Regards,
Rajiv Gaur

I would like to cancel my tickets with travel agency due to COVID-19 outbreak situation and I have been told by travel agency that there would be a deduction of USD 450 per ticket and there are two tickets that I have to cancel, which means I am going to loose $900 from my pocket.
Air India has introduced one change without penalty during this Coronavirus outbreak situation where maximum flights are getting affected because travelers are not feeling safe to travel. So, my one change is to cancel my booking then why I have been getting the regular Air India cancellation policy applied ? It's not like that we are cancelling for our own sake, it is actually because we are not feeling safe to travel during this situation and unable to travel. I should not get penalized for cancelling my tickets and should receive full refund back.
I have been trying to call the so called customer service numbers for USA/Canada, India (Noida and Gurugram based centers), Australia, UK but none of the number is working.
I sent numerous e-mails to all possible e-mail addresses which I could find on the Air India websites but no response other than a generic statement I have received which states "We have processed your request to the relevant department"

This is not good at all from Air India. First of all, Air India is just trying to run the business instead of actually helping the customers in this outbreak situation where all other airlines are actually showing their gestures to help their customers. It seems that Air India just want to earn money somehow from their customers by taking advantage of this COVID-19 situation. This is ridiculous!

I want my full refund back of two tickets I have booked under Airline Confirmation number: H4TEM. Can someone from Air India actually willing to help ????????????

Hi,
Its so unprofessional i have been writing emails to you constantly and there have been no reply to any of my mails or call backs as promised .I recently traveled from Dubai to Cochin on 28th October on flight No - AI934 ,my luggage which was supposed to be checked to my final destination (baggage tag No. AI644866 )has apparently not arrived , The ground staff at cochin airport whom i spoke with at the lost luggage counter informed me that they would be in touch within 24 hours to inform me , track down my luggage and let know when i will receive it. It has been 2 days now , despite several calls to the number provided i got in touch with a staff of yours in the concern department , and they have absolutely no information for me as to the whereabouts of my luggage. I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage. I have certain items inside which are completely irreplaceable. I hope that the bag will be located and sent back but should it never turn up and be reported missing indefinitely.

I would appreciate an update as soon as possible.
Regards,
Robin Suku

PNR Number : HB3N7
Travel Sector : Coimbatore-Mumbai
Date of Travel : 31 Mar 2018

AND

PNR Number : YV26P
Travel Sector : Mumbai-Jodhpur
Date of Travel : 01 Apr 2018
Passenger Details are as follows:

Name : Umesh U Nair

Air India is worst in the world in providing any kind of service. It far better to take even Rajdhani/ Duranto trains instead on traveling through the AI. None of the helpdesk/ customer care numbers works. All are out of service.. that's disguisting. Luckily one number out of many worked and the person who picked the phone didn't have the curtsey to behave with customer and dropper the call without listening.

Instead of improving the service and worst image they don't care at all, any govt owned firm in India is simply the worst and how can Air India be an exception. Shamefull ... even a small and new Private airlines in India provide much better service than Air India.

Not expecting any response as usual from AI.

Don't travel with AI whatever the circumstance else you will have to suffer in someway.

Dear Air India,
I fly regularly from India to the UK once if not twice a year with my son
and husband. I teach at Woodstock International School in Mussoorie, North
India.
This year I booked return flights through the school Travel Agent; President
Travels, Dehra Dun, India for my 12 year old son and myself.
Even before our journey commenced it was dogged with inefficiency and
unprofessionalism which continued all the way through.
Our flight to Birmingham, UK, was via Frankfurt with the flight between
Birmingham and Frankfurt with Lufthansa.
On the 18th June I called the AI New Delhi Office to check for any delays
and was told the flight had been “preponed”. This information was totally
unexpected and caused me great inconvenience as the original booking was for
an early morning flight on the 19th and had been changed to the night
BEFORE! At my request my connecting flight to B’ham from Frankfurt was
adjusted to avoid a huge wait and I managed to reach the airport on time,
(at an additional cost and hassle!). I am aware of the strikes AI has been
dealing with but if a company offers flights which passengers pay a high
price for (54,000 RS per ticket) they must be provided with quality service
and be informed of major changes well in advance – both of which were
lacking on my flights.
The flight from Delhi to Frankfurt was one of the worst I have experienced
in my 25 years of travelling. The seats were uncomfortable and shabby, the
special meals we had requested,(my son has egg and nut allergies),were not
provided and the plane disintegrated a third of the way into the journey and
was awash in filth! The toilets were unusable with soiled napkins next to
the sink, dirty nappies on the floor, an unbearable stench of urine which
was visible on the floor- it was absolutely terrible. Undoubtedly this was
the fault of the passengers BUT it is the responsibility of the airline to
ensure the aircraft is hygienic throughout the journey.
It was a relief to reach our destination and the last leg with Lufthansa was
a breath of fresh air!
Last week I checked the flight details on the internet for our return
journey only to find another change I had not been informed about…a 15 hour
wait in Frankfurt for the connecting flight to Delhi. My original booking
was to reach Frankfurt at 4.30pm and catch the plane to Delhi at 9.50pm on
the 19th of July but with the (uninformed) change my connecting flight was
leaving at 7am on the 20th July. I promptly contacted the AI London office
and spoke to “NS”, (0208 745 1005). She changed our flight to Frankfurt to a
later time and arranged a hotel for the night. She was very efficient and
helpful and it was appreciated.
On the morning of 19th July at 8.30am I called the Heathrow airport AI
number, (0208 745 1020/1053). I wanted to verify whether or not I could use
one large suitcase for my son and I and consolidate our luggage allowance.
My reasoning was that it would be easier for me to travel onward to
Mussoorie with one large piece of luggage. I was aware we had 23 kilos each
as check in luggage allowance. I was told it “was fine” as long as we did
not exceed the limit of 46 kilos for 2 people and we could use one suitcase
for both of us. I felt it was better to get a second opinion and at 9.30am
called the London office (0208 745 1005) and spoke to the same “NS” who
recognized my voice and remembered my name. She confirmed my flight details
and special meal request and gave me the ref number for the hotel she had
booked. (Steigenberger Airport Hotel). I repeated my query
regarding consolidating my son and my luggage allowance and using one large
suitcase between us. She told me that as long as the suitcase did not exceed
32 kilos it would be “absolutely fine”. She explained this was a regulation
all airlines follow for safety reasons and as long as the item of luggage
was BELOW 32 KILOS we would be fine.
I proceeded to pack accordingly feeling quite assured and reached the
airport with one suitcase weighing 32 kilos and one small bag weighing 10
kilos ; well within our allowance. We arrived at the Lufthansa counter to
check in and were flabbergasted when we were told that each piece of luggage
could not weigh more than 23 kilos and each passenger was allowed one piece
of check in luggage only and therefore we would be charged for the 9 kilos
excess weight of our suitcase. I explained that my booking was with Air
India who had given me a very clear go ahead to have 32 kilos in one
suitcase. The response was that the Lufthansa rules applied and there was a
54 pounds charge we must pay if we wished to board the flight.
My husband and I were livid and our son was extremely upset. We paid the
money and proceeded to
Frankfurt. There were no Air India representatives present in Birmingham or
in Frankfurt when we arrived there.
On the 20th July we boarded the AI126 from Frankfurt to Delhi and realized
that our special meal request had once again not been catered for. My son
and I were not even seated together and when we reached our seats we found a
heap of crumpled blankets! The aircraft was poorly maintained and looked
worn out. The choice of inflight entertainment was outdated and poor
compared to most other airlines.
I have already had to bear extra expenses due to rearranging travel plans
whilst flying from Delhi to the UK and now that I have had to pay 54 pounds
due to no fault of my own I feel very angry and indignant.
I want to be compensated for this series of events and the financial loss I
have suffered due to incorrect information furnished by Air India. As the
lady at the Lufthansa counter in Birmingham pointed out it is the
responsibility of Air India staff to be familiar with the policies of the
airlines they work with and this was reiterated by Mr.Kushi, Airport Manager
at the Frankfurt boarding gate 45. He advised me to contact Air India Delhi
and London to pursue reimbursement for inconvenience and the 54 pounds I had
to pay in Birmingham to Lufthansa. I have the receipt which I can scan and
send you.
I would appreciate an immediate response and a monetary payment which I
strongly believe you are responsible for and will pursue this matter until
it is resolved.
Look forward to hearing from you.

I am trying to contact Air India of its City Office No.24622220, about getting some information from last two days. But no one is responding on these numbers.

whats the price for airticket from -- TRV - to- CMB

iam tring to cancal my tikit

I am trying to contact Air India frequent flyers from last two weeks. But no one is responding on these numbers provided by the Air India customer care
1. 24631337
2. 24622220