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Air China Customer Care No.

Updated on Monday, 31 August 2026 - 2:11pm
Organization: 
Toll free Number(s): 
  • 000 8000 501 566 (For India Customer Support, 24x7)
Website: 
Official Website
iOS App: 
Air China
Android App: 
Air China

Important Link

India Offices Contact Details

Sr No. City Contact No. Email Working Hours Address
1 Mumbai 022-61175555 airchina [dot] bom [at] sticgroup [dot] com Mon-Fri, 9am-5pm,
Sat, 9:30am-4pm		 Air China Limited-Mumbai Office: Ground Floor, C and B Square, 127 Andheri - Kurla Road, Andheri (East), Mumbai - 400 059. India
2 Bangalore 080-43587900,
Fax No.: 080-43587999		 airchina [dot] blr [at] sticgroup [dot] com - Unit No. 9/2, Queen's Road, Bangalore 560001
3 Delhi 0124-4737366,
Fax No.: 0124-4737340		 delres [at] airchina [dot] com - Unit No.702, Vatika City Point, Sector - 25, MG Road, Gurgaon.

Lost, Damaged And Delayed Baggage

  • For any query/complaint, you can contact the customer support team .
  • In case of delayed baggage, you can report the issue at the airport baggage service desk within 72 hours .
  • If your baggage is not found within 21 days, you can file a claim for lost baggage through this Claim Form .
  • For damaged baggage, report the issue and file a claim within 7 days of receiving the baggage .
  • For more information, please read .

Member Hotline Contact

Contact No.: +86-4006-100-666, +86-95583, +86-10-95583,
for Ordinary Card members: ffp [at] airchina [dot] com,
for VIP Card members: ffpvip [at] airchina [dot] com
Working Hours: 24x7
Fax No.: +8610-59281560

Global Ticketing Contact Details

Sr No. Location Contact No. Working Hours
1 Americas 0018008828122 Business Hours (Pacific Time):Mon-Fri, 6am-9pm,
Sat, 7:30am-4pm
2 China +86-10-95583, +86-10-59281588 -
3 Europe Chinese, English, German, Spanish, French, Italian, Russian +80086100999 (Provide Chinese,English,German,French,Italian and Russian service) +34800000099(Free to call this number in Spain,provide Spanish service) Depending on the telecommunications operator,dialing methods may vary in some countries and regions,charges may apply whether using mobile phone or landline.

Email：ca-europe [at] airchina [dot] com 		Chinese,German,Spanish ,French,Italian and Russian service time: Mon-Sun, 6am-10pm(GMT)；
English service time： 24x7
4 Japan 0570-0-95583,
FAX: 03-3501-1801 (Only in Japan)		 Japanese service time: Mon-Sun, 9am-1pm (Japan Time) ,
English service time: 24x7
5 Korea +800-86-100-999 Mon-Sun, 9am-6pm
6 Australia 1800-860-999 (Only in Australia) Mon-Sun, 10:30am - 8pm
7 Singapore 800 86 100 999 (International number) To dial an international number using a Singapore operator, you need to dial the international dialing prefixes first. For details, please consult the relevant telecommunications company. Mon-Sat, 8:30am-6pm
8 Hong Kong,China 00680086100999(Only for Hong Kong communications services) Mo-Sun, 8:30am-6pm
9 Manila +800-86-100-999 Mon-Sat, 8:30am-6pm
10 The United Arab Emirates +800035704517 Mon-Sun, 8:30am-6pm

Global Contact Details

Mainland China Offices

Sr No. Office Contact No. Address Fax No.
1 Beijing +86-10-95583 San Yuanqiao:No.40 Xiaoyun Road, Airchina Century Plaza, Beijing 100027, P.R.China -
2 Beijing +86-10-95583 XiDan:15 West Chang An Ave Civil Aviation Building,Beijing 100031;P.R.China
3 Baotou +86-472-5122244 Room 1709 Block A, Keyuan Building, Shifu West Road, Kundulun District, Baotou City +86-472-5121441
4 Changchun 95583 Room 1706, Hongwell International Plaza, No.3299 Renmin Street, Chaoyang District, Changchun City
5 Changsha 95583 No.204, Furong Central Road, Changsha, Post Code:410008 -
6 Chengdu N/A No.3 North Third Road, Chengdu Shuangliu International Airport, Chengdu -
7 Chongqing 95583 No. 30, Jianxin North Road, Jiangbei District, Chongqing, Post Code:400020 -
8 Dalian +86-411-84801161 +86-411-84801162 Air China Plaza, 578 Zhongshan Road, Shahekou District, Dalian, Post Code:110621 +86-411-84801164
9 Dazhou +86-818-2295583 F25, ICBC Building, 538 Xihuan Road, Nanwai Town, Dachuan District, Dazhou City, Sichuan Province, Post Code:635000 +86-818-2295584
10 Fuzhou 95583 Unit 1001,Henglicheng Building, NO.128 Wusi Road, Gulou District, Fuzhou City, Fujian Province -
11 Guangzhou 95583 401# 4th Floor,Air China GZ Building, Baiyun Airport, Guangzhou,P.C.510470 -
12 Guilin +86-773-2866567 +86-773-2845815 F1, Zone B, Guishan Huaxing Hotel, 1 Chuanshan Road, Guilin +86-773-2812567
13 Guiyang +86-851-85499247 Counter 46-48, South Side of Gate 20, Terminal 3, Guiyang Longdongbao International Airport Terminal +86-851-85499249
14 Haikou +86-898-68593275/76 Unit 1901 and 1905, West Section, Block A, Hainan Binhai International Financial Center, 117 Binhai Avenue, Longhua District, Haikou City, Hainan Province, China +86-898-68593277
15 Hangzhou 95583 Room 7016,No.126 Yan;an Road,Hangzhou Zhejiang +86-571-86664996
16 Harbin 95583 Room 1405, Zhongshi Mansion, No.181Bile Street, Nangang District,Harbin 150001 -
17 Hefei 95583 Room 1913,Vanke Golden International Office Building,No.297 West Changjiang Road,Shushan District, Hefei,Anhui -
18 Hohhot +86-471-6964103 7th Floor, Inner Mongolia Air China Building, No. 96 Zhelimu Road, Xincheng District, Hohhot City, Inner Mongolia +86-471-6959152
19 Hailar +86-470-8577808 1102, No. 1 Office Building, Xuefu Road,Hailar District, Hulunbeier, Inner Mongolia Autonomous Region +86-470-8577808
20 Kunming 95583 Room 2411, 24th floor,Walton Building, 448 Qingnian Road,Kunming,P.R.China +86-871-63159164
21 Lijiang +86-888-5158999 No. 501, Building 34, Xianghe Business Plaza, 113 Kangzhong Road, Lijiang Old Town +86-888-5155683
22 Lanzhou 95583 18F, Gansu Cultural Building, No. 638, West Donggang Road, Chengguan District, Lanzhou, Post Code:730000 +86-931-2191601
23 Lhasa +86-891-6820777 No.14 Beijing Avenue, Duilongdeqing District, Lhasa City +86-891-6820777
24 Mianyang +86-816-2345086 Room 8, F14, Xinyi Mansion, 72 East Section of Linyuan Road, Fucheng District, Mianyang City, Sichuan Province, Post Code:621000 +86-816-2345096
25 NanChang +86-791-2189737 Room 802 Crown Plaza International Business NO.258 Riverside Avenue Nan Chang City +86-791-2189340
26 NanNing +86-771-5512850 Island E, Shenzhen Airlines Airport ticket counter ,Departure Hall,3rd floor of Terminal T2,Nanning Wuxu Airport. +86-771-8010000
27 Nanjing 95583 F1, Huangpu Building, Huangpu Road, Xuanwu District, Nanjing, Post Code:210016 +86-25-84818750
28 Ningbo +86-574-83863561 Room1402, Block B, Yinyi Global Center, No.42 Yaohang Street, Haishu District +86-574-83863560
29 Qingdao 95583 No.111, Yan;an 3rd Road, Qingdao, 266071 +86-532-81979796
30 Qinhuangdao +86-335-96360 No.169, Yingbin Road, Haigang District, Qinhuangdao, Post Code:066000 +86-335-3606582
31 Sanya 95583 Room 1601, Minmetals International Plaza, No. 128 Yingbin Road, Jiyang District, Sanya City, Hainan Province +86-898-88898390
32 Shanghai 95583 No.199,Yingbin San Rd,Hongqiao International Airport,Shanghai
33 Shenyang 95583 Room 1503, Northern International Media Center, No. 167 Qingnian Avenue, Shenhe District, Shenyang City +86-24-23188061
34 Shijiazhuang +86-311-86695990 Room 1001, 10th Floor, Yun Zen Jinling World Trade Plaza Hotel, No. 303 East Zhongshan Road, Chang'an District, Shijiazhuang +86-311-86666969
35 Shantou +86-754-88261228 Unit 1408, Block 2, Suning Plaza Office Building, No. 90 Changping Road, Longhu District, Shantou, Guangdong Province, Shantou Zip Code: 515041 +86-754-88267883
36 Tianjin 95583 No. 103 Nanjing Road,Heping District, Tianjin -
37 Taiyuan +86-351-3091171 Room 911, 9th Floor, Huajian Building, No. 9 Xieyuan Road, Changfeng Business District, Jinyuan District, Taiyuan, Shanxi Province +86-351-3096167
38 Urumchi +86-991-4647188 +86-991-4647288 1stFloor, Chenjian Building, No. 163, Nanhu Road, Urumchi 830063 +86-991-4886815
39 Wenzhou 95583 5th Floor, Air China Building, No. 299 Yongning West Road, Yongzhong Sub-district, Longwan District, Wenzhou City, Zhejiang Province, P.R. China +86-577-56855326
40 Wuhan 95583 No.6 Qingyun Avenue, Panlong Economic Development Zone, Wuhan 430312;P.R.China -
41 Weihai 95583 R1702, CITIC Tower, No.2, Qingdao North Road, Weihai, Shandong Province, Post Code:264200 +86-631-5190775
42 Xi'an +86-29-68686999 15F, Building AandB Tangyan International Center, No.3 Tangyan Rd, Hi-tech Industries Development Zone, Xi'an +86-29-68686888
43 Xiamen 95583 Huguang Building, Hubin East Road, Xiamen 361004 +86-592-5084384
44 Xichang 95583 5th Floor, Yuehui Plaza, No. 326, Section 1, Hangtian Avenue, Xichang -
45 Xining +86-971-8235234 R1005, Santian Century Plaza, Xining, Post Code:810000 +86-971-8236234
46 Yan Ji 955830433-2902801 ;1st Floor;Changbaishan Hotel;67 Wenhua West Street;Yanji City;JL;China, Post Code:133000 +86-433-2902805
47 Yantai 95583 No.2105,First International 96 Bldg.,NO.96 Huanshan Road,Zhifu District,Yantai City,Shandong Province -
48 Yuncheng (86-359)2590880 4th Floor, Office Building 2, Yuncheng Airport, No. 1 Shundi Street, Yuncheng Economic and Technological Development Zone, Shanxi Province (86-359)2590809
49 Yinchuan 0951-8995583 28th Floor, New China Insurance Tower, No. 137 Beijing East Road, Xingqing District, Yinchuan City, Ningxia Hui Autonomous Region, Postcode: 750001 0951-6727677
50 Zhengzhou 95583 Room 1112, 11th Floor, Jiyun Investment Mansion, No.278 Xinyi Road, Guancheng Hui District, Zhengzhou City, Henan Province, P.R.China -
51 Zhangjiajie +86-744-8277711 Room 201, Blue Bay Boge International Hotel, Dayong Bridge, YongDing District, Zhangjiajie City, Hunan Province +86-744-8277911
52 Zhuhai 95583 2003A04B,Zhonghai Building Tower B,2021,Jiuzhou Boulevard W,Xiangzhou,Zhuhai,Guangdong,PR China +86-756-8139776
53 ZhanJiang +86-759-2296367 15A14, Complex Building No.7, Huadu Hui, No. 48 Luhua Road, Zhanjiang Economic and Technological Development Zone +86-759-2296267
54 Dali +86-0872-2195583 No.176, Yangbi Road, Dali, Dali Bai Autonomous Prefecture, Post Code:671000 +86-0872-2195583
55 Huizhou 95583 Room 06B1, 14th Floor, Building 3, Huamao Tower, No. 11 Wenchang 1st Road, Jiangbei, Huicheng District, Huizhou City -

Hong Kong,China and Taiwan,China

Sr No. Office Telephone Email Working Hours Address Fax No.
1 Taipei Toll-free Reservation and Customer Service Hotline: 00800-86-100-999 (Service Hours: 08:30 - 18:00, every day) Global Service Telephone: +86-10-95583 (24-hour service throughout the year) tpe [at] airchina [dot] com 9am-12am,
1:30pm-5pm		 Taipei Representative Office: Room D, 61F, Building 101 Taipei, No. 7, Section 5, Xinyi Road, Xinyi District, 101 Taipei +886-2-8101-1106
2 Hong Kong Reservation and Customer Service Hotline：001/006+80086100999 hkgtkt [at] airchina [dot] com - Room 1906-1910, China Resources Building, 26 Harbour Road, Wanchai, Hong Kong,China  +852-21119560

Asia-Pacific Offices

Sr No. Office Telephone Email Address Fax No.
1 Manila 0063-2-88085777 0063-2-88086777 mnlticketing [at] airchina [dot] com Unit 5, 20/F Zuellig Building, Makati Avenue Corner Paseo de Roxas,Makati City 1225 0063-2-85530947
2 Karachi 0092-21-35364506-10 - M41, Mezzanine Floor, Shahrah-e-Firdousi, Park Tower, Clifton, Karachi 0092-21-35364517
3 Auckland +64-9-3797696 aklapca [at] air-china [dot] co [dot] nz Level 16, No.51 Shortland Street, Auckland, New Zealand +64-9-3792518
4 Auckland +64-9-2561682 - 2H, Level 2;Transport Hub Offices; 2 Ray Emery Drive, Auckland Airport +64-9-2560465
5 Bangkok +662-108-1888 - 98 Sathorn Square Office Tower;9th Floor,Unit 9008-9010 North Sathorn Road, Silom,Bangrak, Bangkok 10500;Thailand. +662-108-1889
6 Bangkok 0066-2134-2452 bkk [at] airchina [dot] com Airport Office; Suvarnabhumi Airport AOB Building 3rd Fl., Room No. Z3-005, 999 Moo 1, Nongprue, Bangpli, Samutprakan. +66-2134-2453
7 Ho Chi Minh City +84-28-38233888 ticket [at] airchina [dot] com [dot] vn U803, 8th Floor, Sunwah Tower, 115 Nguyen Hue, Dist 1, HCM, Vietnam. +84-28-38233666
8 HA NOI +84-24-71089588 hanoffice [at] airchina [dot] com [dot] vn U703,7th Floor,Daeha Business Center,360 Kim Ma Street,Ba Dinh District,Vietnam. -
9 Jakarta +62-21-57938580 jktca [at] airchina [dot] co [dot] id 39th Floor, The East TowerUnit 03-05, Jl. DR. Ide Anak Agung Gde Agung Kav. E3.2 No.1,Jakarta 12950, Indonesia +62-21-57938581
10 Melbourne +61-3-86025555 melddca [at] airchina [dot] com [dot] au L31 570 Bourke Street, Melbourne, VIC.3000, Australia +61-3-96420235
11 Melbourne Station +61-3-93383387 melapca [at] airchina [dot] com Level 2, International Terminal, Melbourne Airport Tullamarine Vic 3043 Australia +61-3-93383421
12 Kathmandu +977-1-4440650 +977-1-4440651 - Sundar Bhawan;Hattisar-1;Kathmandu;Nepal +977-1-4416541
13 Kuala Lumpur 0086-10-59281588 - Level 15,Plaza OSK,Jalan Ampang ,50450 Kuala Lumpur ,Malaysia +603-21663999
14 Phuket +66-7635-1416 airchinahkt [at] gmail [dot] com Airport Office room No:360 ,222 Moo.6 Maikhao Talang Phuket 83110 +66-7635-1417
15 Singapore +65-62252177 sinoffice [at] airchina [dot] com 9 Raffles Place #20-21, Republic Plaza II, Singapore, 048619 +65-62257546
16 Singapore +65-65429389 Cargo : +65-65428292 - Airport Office: Room 03-120 (P.O.Box57) Passenger terminal 1, Singapore Changi Airport, Singapore 918142. +65-65451891
17 Sydney +61 2 92327277 sydddca [at] airchina [dot] com [dot] au Ground Floor, 117 Clarence Street, Sydney NSW2000, Australia +61 2 82232731
18 Sydney +61 2 96696606 sydxc [at] airchina [dot] com Airport Office: Suite 1309, Level 3, International Terminal 1Sydney Airport, Mascot, NSW2020 Australia +61 2 96696609
19 Ulan Bator (Airport office) +976-71287957 - #307, Office Area, Second Floor, New Ulaanbaatar International Airport, Sergelen Soum,Tuv Province, Mongolia +976-70049770
20 Ulan Bator +976-70009933 - Narnii Zam 87, 1st Khoroo Sukhbaatar District Ulaanbaatar Mongolia +976-70009932
21 Yangon 0095-19339260 0095-9253531122 - Room 904,Crystal Tower,Kyun Taw Street,Kamayut Township;Yangon;Myanmar. -
22 Dubai +97-1-42718555 Airport Office; +97-1-42200880 - 703, Century 21 Building Plot No.:124-0463, Al Muraqabat, Dubai,U.A.E +97-1-42718894 Airport Office; +97-1-4200881
23 Kuwait +96-5-22087427 +96-5-22087428 - Avenue mall entrance no. 16 .Al Rai Kuwait PO Box: 5798 +96-5-22087420
24 Islamabad +92 51 2894094 +92 51 2894095 - Office No.G-09, Ground Floor, ISE Tower, Islamabad, pk. +92 51 2894093
25 Phnom Penh 00855-23-963156 - Suite 1608, Vattanac Capital, No.66 Monivong Blvd, Phnom Penh;Cambodia 00855-23-963210
26 Chiang Mai 0066-53-274325 - Airport Office Level 2,International Terminal,Chiang Mai Airport. -
27 Surat Thani 0066-98-4698620 - Airport Office;73 Hua Toei,Amphoe Phunphin,Chang Wat Surat Thani 84130 Thailand -
28 Colombo 0094-11-2381203 - 5th Floor Jetwing House I 46/26 Navam,Mawatha Clombo 02,Srilanka 0094-11-4627921

Americas Offices

Sr No. Office Contact Detail Address Fax No.
1 Northern America Call Center Email: customer [dot] relations [at] airchina [dot] us - +1-310-322-1133
2 Los Angeles Sales Offices - 909 N Pacific Coast Hwy, El Segundo, CA 90245, USA +1-310-322-3099
3 Los Angeles Airport Office +1-310-215-1188 Airport Office: Tom Bradley International Terminal,380 World way TBIT, Room 3301A, Los Angeles CA 90045 +1-310-216-7792
4 New York Sales Offices - 350 Fifth Ave. Suite 6905 New York, NY 10118, USA N/A
5 New York Airport Office +1-718-751-2263 +1-718-751-2269 Airport Office: Terminal One, JFK International Airport, Jamaica, NY 11430 +1-718-751-2267
6 Newark Airport Office - N/A N/A
7 San Francisco Sales Office - 400 Oyster Point Blvd #318; South San Francisco, CA 94080
8 San Francisco Airport Office +1-650-877-0750 Airport Office: International Terminal,San Francisco International Airport San Francisco, CA 94128, USA +1-650-877-0814
9 Washington DC Sales Office +1-703-992-9499,

Email: iad [at] airchina [dot] com		 8405 Greensboro Dr, Suite210, McLean, VA 22102;USA +1-703-992-9489
10 Washington DC Airport Office +1-703-572-2044 1 saarinen Cir, Dulles, VA 20166
11 Vancouver Sales Office csyvr [at] airchina [dot] ca Suite 1588 - 650 West Georgia Street, Vancouver, BC, Canada, V6B 4N7 +1-604-685-5892
12 Vancouver Airport Office +1-604-303-3555 Airport Office:C4902 International Terminal Building; PO Box 32363;3880 Grant McConachie Way, Richmond BC, Canada;V7B1W2 +1-604-303-3552
13 Toronto Sales Office Email: yto [at] airchina [dot] ca Suite 601, 50 Minthorn Blvd, Markham, ON L3T 7X8
14 Toronto Airport Office 209-5955 Airport Rd, Mississauga, ON L4V 1W5a N/A
15 Mexico Sales Office +52 (55) 9000-2560,

Email: oficinamex [at] airchina [dot] com		 Capital Reforma Av. Paseo de la Reforma 250 Torre A, Piso 9, Col. JuArez Ciudad de M;xico C.P.06600
16 Sao Paulo Sales Office +55-11-3186-8888 SAC;0800 699 0087(24-hour toll-free number, Portuguese only) WhatsApp;+55 11 98947 8558(Hearing impaired, Portuguese only) Alameda Santos, 745-4and.-Cj.42 CEP 01419-001- Sao Paulo- SP +55-11-3262-4723
17 Sao Paulo Airport Office +55-11-2445-4989 +55-11-2445-7404 Sala 12, 3 andar, Apoio Check-In, Area de Escritorios, Terminal 3, Aeroporto Internacional de Guarulhos, Sao Paulo +55-11-2445-7362

European Offices

Sr No. Office Contact No. Email Address Fax No.
1 Minsk 375-17-3736566 - Office 501. Nemiga Str.5 ,Minsk Republic Of Belarus. 375-17-3732003
2 Athens +30-2107220630 ath [at] airchina [dot] com Leof.Andrea Siggrou 348, Building B,Kallithea 17674,Athens,Greece E-Mail: +30-2107220830
3 Athens +30-2107220630 ath-apt1 [at] airchina [dot] com Attiki Odos, Spata 190 04, Athens
4 Budapest +36-1-296 5639 - Airport Office Address: 1186 Budapest, BUD International Airport, Terminal 2B, 4008ROOM, Hungary +36-1-296 5638
5 Budapest +36-1-7907178 cabudoffice [at] airchina [dot] com Down Town OfficeAddress: 1062 Budapest, Vaci ut 1-3, Westend B Tower 6floor, 624, Hungary E-mail: +36-1-7843433
6 Copenhagen +45-33149222 sales [at] airchina [dot] dk Raadhuspladsen 16, 2nd floor, 1550 CopenhagenV;Denmark. N/A
7 CopenhagenAirport Office +45-32314922 station [at] airchina [dot] dk Airport Office: 3rd, floor, room 018-019, Copenhagen Airport, Terminal 3 Lufthavnsboulevarden 6, 2770 Kastrup, Denmark +45-32314923
8 Frankfurt Individual travelers: +49-69-27137939 fra [at] airchina [dot] com Duesseldorfer Str. 4, D-60329 Frankfurt/Main Germany +49-69-236976
9 Frankfurt +49-69-69052141 Baggage: baggage [dot] fra [at] outlook [dot] com Airport Office:Building 201, HBK 51, 60549 Frankfurt am Main Frankfurt/Main Germany E-Mail Airport: cafrastation [at] outlook [dot] com E-Mail +49-69-69056251
10 Geneva +41-22-7178651 gvastation [at] airchina [dot] ch Room 1-952 Geneva Airport, Route de l'Airoport 21, 1215 Le Grand-Saconnex, Geneva Switzerland. gva [at] airchina [dot] ch E-Mail Airport: +41-22-7178654
11 London +44-203-2750200 - West Wing, 11th Floor389 Chiswick High Road London, United Kingdom W4 4AJ +44-207-6307792
12 London Heathrow +44-20-87454624 lhr [at] airchina [dot] com,
lgw [at] airchina [dot] com , baggageservice [at] airchina [dot] com, lhr [dot] booking [at] airchinacargo [dot] com		 Airport Office: Level Zero, Room 118 Terminal 2, London Heathrow Aiport, TW6 1EW E-mail: +44-20-89767939
13 Madrid +34-91-5489032 comercial [at] airchina [dot] es Calle Gran via 30, Planta-11,28013 Madrid E-Mail: +34-91-5489033
14 Barcelona +34-931190123 comercialbarcelona [at] airchina [dot] es Plaza de la Universidad 3, 4-1, 08007 Barcelona, Spain E-Mail:
15 Barcelona +34-932 596972 bcnapca [at] airchina [dot] es Barcelona Airport - El Prat Office 95, Dique South Terminal 1 08820 El Prat del Llobregat +34-934991641
16 Milan +39-02-6556322 - Largo Corsia dei Servi;3-20122 Milano,Italy +39-02-63793023
17 Milan +39-02-58580150 - Airport Office: Corridor F, 3RD Floor, Malpensa Airport Terminal 1 +39-02-58580151
18 Moscow +7-499-5570080 - 14, Tverskoy Boulevard;Moscow, Russia, 125009 +7-499-5570085
19 Moscow +7-495-5782725 - Airport Office: Sheremetievo-2, 6th Floor office 640,641 +7-495-5782725
20 Munich +49 89 242925711 mucsales [at] airchina [dot] com Rindermarkt 6,80331 Munich +49-89-242925729
21 Munich +49-89-97592122 mucairport [at] airchina [dot] com,
Baggage: mucbag [at] airchina [dot] com		 Zimmer 6762;Terminalstrasse Mitte 2,85334 Munich Airport E-Mail Airport: +49-89-97592125
22 Paris +33-1-42661658 - 10, Boulevard Malesherbes-75008 Paris, France
23 Paris +33-1-48627250 - Airport Office: Escale B.P.20234-Aeroport Charles de Gaulle-95713Roissy, France +33-1-48625606
24 Rome Downtown office; +39-06-8541389 Airport office: +39-06-65953924 - Downtown office;Corso d'Italia 29-00198 Rome, Italy Airport Office: Aeroporto Leonardo Da Vinci,Palazzina Epua 1, 5th floor , room 507 , 00054 Fiumicino Italy Downtown office; +39-06-8552758 Airport office: +39-06-65010250
25 Stockholm +46-8-216146 caservice [at] airchina [dot] se Kungsgatan 64,1tr P.O.Box-1131 SE-111 81 Stockholm, Sweden +46-8-7230966
26 Stockholm +46-8-7979184 Cargo: +46-8-7979185 cargosto [at] hotmail [dot] com, arlanda [at] airchina [dot] se Cargo Airport Office: 4th Floor Terminal 5, Arlanda Airport N/A
27 Vienna +43-1-5868008 vie [at] airchina [dot] at,
Cargo: vie [at] airchinacargo [dot] com		 Opernring 1/E/527, A-1010Wien, Austria +43-1-586800818
28 Warsaw 0048-222928135 poland [at] airchina [dot] com ul. Tytusa Chalubinskiego 8 39:76-79 /00-613 Warszawa; +48-222950530

Japanese and Korean Offices

Sr No. Office Contact Detail Address Fax No.
1 Tokyo +81-3-52510842 Airchina Bldg, 2-5-2 Toranomon, Minato-ku, Tokyo 105-0001 Japan +81-3-52510843
2 Tokyo Narita Airport office +81-476-343941 S522,5F South Wing Passenger Terminal 1, Narita International Airport, Narita-shi, Chiba 282-0011 Japan +81-476-348402
3 Tokyo HanedaAirport office +81-3-6428-0311 S6F6, 3F, International Passenger Terminal, Tokyo International Airport, 2-6-5, Haneda-kuko, Ota-ku, Tokyo 144-0041 Japan +81-3-6428-0313
4 Osaka +81-6-62635333 1F, Osaka Sakaisuji Bldg. 2-13, Bakuromachi-2-Chome, Chuo-Ku,Osaka, 541-0059, Japan +81-6-62635338
5 Osaka Airport Office +81(724)475-066(Passenger) +81(724)475-069(Cargo),

Email; kix-office [at] airchina [dot] co [dot] jp		 Kansai International Airport Airline South Bldg. 3F 1 Senshu Kuko Naka, Tajiri-cho, Sennan-gun, Osaka 549-0011 JAPAN +81(724)475-366
6 Nagoya +81-52-2201122 1st Fl, V\Metlife Nagoya Marunouchi Bldg. 2-20-25, Marunouchi, Naka-ku, Nagoya 460-0002 Japan +81-52-2201123
7 Nagoya Airport office +81-569-387888 Central Japan International Airport Terminal Bldg. 3F 1-1 Centrair Tokoname-Shi, Aichi 479-0881 Japan +81-569-387889
8 Fukuoka +81-92-2825611 1st floor, Fukuoka-Gion-Daiichiseimei Bldg.,5-35, Reisen Machi, Hakata-ku Fukuoka 812-0039 Japan +81-92-2825616
9 Fukuoka Airport office +81-92-4777881 2F-2036, Fukuoka Airport Int'l Psgr Terminal Bldg, 739 Oaza Aoki, Hakata-ku, Fukuoka-City 812-0851 +81-92-4770066
10 Hiroshima +81-82-5448888 11st floor,MetLife Hiroshima Bldg.2-27 Tatemache, Naka-ku Hiroshima 7300032 Japan +81-82-5448885
11 Hiroshima Airport office +81-848-608008 Hiroshima Airport Terminal Bldg 304 64-31 Hiraiwa , Zennyuji, Hongo-Cho, Toyota-gun, Hiroshima 7290416 Japan +81-848-608009
12 Sapporo +81-11-2331688 Shikishima Bldg. 6F 3-1 Kita-nijyo-nishi, Chuo-ku Sapporo-shi, Hokkaido 060-0002 Japan +81-11-2331666
13 Sapporo Airport office +81-123-458500 3rd floor, New Chitose Airport International Terminal Building, Bibi, Chitose-shi, Hokkaido 066-0012 +81-123-458501
14 Sendai +81-22-2212025 18th floor, Kakyoin Square, 1-1-20, Kakyoin, Aoba-ku, Sendai-shi, Miyagi, 980-0013 +81-22-2213508
15 Sendai Airport office +81-22-3836588 Sendai Airport Intl Terminal Bldg, 2F 207, Azaminamihara, Shimomasuda, Natori, Miyagi +81-22-3836595
16 Okinawa +81-98-866-8661 Ryukyu-lease sogo Bldg 8F,1-7-1,Kumoji,naha-shi,Okinawa 900-0015 +81-98-866-8663
17 Okinawa Airport office +81-98-987-4087 280 Kagamizu, Naha-shi, Okinawa 901-0142 +81-98-987-4089
18 Seoul +82-2-773-9235~6 2F, HanSan B/D, 115, Seosomun-ro, Jung-gu, Seoul, Korea +82-2-773-9233
19 Seoul-IncheonInt;l Airport +82-32-744-3255 RM 2155, 2F, Incheon International Airport, Passenger TMN;L 1, 271, Gonghang-Ro, Jung-Gu, Incheon, Korea +82-32-744-3259
20 Seoul-GimpoInt;l Airport +82-2-2661-6602 RM2013, 2F, Gimpo International Airport, 38, Haneul-gil, Gangseo-gu, Seoul, Korea +82-2-2661-6603
21 Busan +82-51-463-6888 16F. Kyobo B/D 88-7, 4-Ga, Jungang-Dong, Jung-Gu, Busan, Korea +82-51-441-6880
22 Busan-KimhaeInt;l Airport +82-51-971-6888 Kimhae International Airport, 108, Gonghangjinip-ro, Gangseo-gu, Busan,Korea +82-51-973-6880
23 JeJu island +82-64-745-2650, +82-64-745-26501 RM 301, 3F, 3319, 1100-Ro, Jeju city, Korea +82-64-745-2654
24 JeJuIsland Int;l Airport +82-64-712-8992, +82-64-712-8993 3F, JeJu International Airport, GongHangRo-2, JeJu city, Korea +82-64-712-8994
25 Pyongyang +850-2-3814127 +850-2-3823211 Airport; +850-2-3814318 Room 206 , Changgwang Foreign Guest House Ryonhwa 2Dong Certral District In Pyongyang +850-2-3814127

Africa Office

Sr No. Office Contact Bo. Address Fax No.
1 Johannesburg Office 0027-11-0814102 0027-11-0814100  Building 3, Design Quarter District,corner William Nicol Drive and Leslie Avenue, Fourways，Johannesburg,South Africa.    0027-11-0814105

Passenger Feedback Contact Detail

Contact No.,Fax No.: (+86-10) 95583, (+86-10) 64595832
Email: customer-relations [at] airchina [dot] com
Working Hours 24x7
Mailing Address: Customer Relationship Center, Product Service Department,
Air China Limited, Suite 4004, 4th Floor, No. 16 Tianzhu West Road,
Tianzhu Airport Economic Development Zone, Beijing, 101312, P.R. China

Global Cargo Contact Details

Sr No. Location Contact No. Working Hours Address
1 Beijing International Business: 010-61465549, Domestic Business：010-61465554 8:30am-5pm No. 29 Tianzhu Road, Tianzhu Airport Economic Development Zone, Shunyi District
2 Qingdao 0532-84710577, 13506391882 8:30am-5pm Room 213, Shandong Airlines Cargo Station, Jiaodong International Airport
3 Huhehaote 0471-4942403, 0471-4942402 24 Hours Baotou Airport, Hohhot, Inner Mongolia
4 Shenyang 024-89398830 9am-4pm Room 909, Airport Hotel, Shenyang Taoxian International Airport
5 Dalian 0411-86664004 8:30am-5pm Terminal 4, Dalian Zhoushuizi International Airport
6 Tianjin 022-24901426 8:30am-8pm Room 106, Administration Building, CAAC Tianjin Operations Base
7 Changchun 0431-77786545 8:30am-5pm Room 511, Changchun Longjia International Airport Hotel
8 Chengdu International Business: 028-85704133, Domestic Business：028-85706756 8:30am-4:40pm Building B, Air China Southwest Branch, No.3 Airport North Road
9 Chongqing International Business: 023-67885280, Domestic Business：023-67885282 9am-4:50pm Chongqing Airport Joint Inspection Complex Building
10 Guiyang 0851-85498262 8:30am-4:50pm Air China Building, Longdongbao International Airport
11 Kunming 0871-65374568 9am-5pm Room 1202, Kunming Sunshine PetroChina Building
12 Wulumuqi 0991-3808233 10am-7pm Room 307, Air Traffic Control Apartment, Urumqi International Airport
13 Shanghai Americas:021-23251100,
Europe:021-23251101,
Asia Pacific:021-23251102		 8:30am-11:30am,
1pm-5pm		 No.789 Tianshan W Rd., Changning District
14 Hangzhou International Business: 0571-86663349,
Domestic Business：0571-86663346		 8:30am-11:30pm,
1pm-5pm		 CAAC Hangzhou Cargo Station
15 Wenzhou International Business: 0577-86893779,
Domestic Business：0577-86853001		 8:30am-4:30pm Cargo Terminal T2, Wenzhou Longwan International Airport
16 Wuhan International Business: 027-65687803, Domestic Business: 027-65687152 8:30am-4:30pm Air China Operations Building
17 Nanjing 025-52482850 8:30am-4:30pm International Cargo Center, Lukou Airport
18 Zhengzhou 0371-68511285 8:30am-11:30am,
1pm-4:30pm		 Office No.218, Zhengzhou Xinzheng International Airport
19 Guangzhou 020-36067459 Mon-Fri:8:30am-5pm No.304 China Southern Airlines Building
20 Sanya 0898-88686541 Mon-Fri:8:30am-5pm Phoenix Waterside Gloria Resort
21 Xiamen 0592-5706765 Mon-Sat, 8:30am-5pm,
Sun, 9am-5pm		 Yuanxiang Air Cargo Terminal
22 Haikou 0898-68593270 Mon-Fri.:8：30am-5pm Zijing Information Apartment
23 Fuzhou 0591-87606912, 0591-28014159 - Room1001 Hengli City Office WuSi Road
24 Hong Kong 00852-39709167 Mon-Fri ,9am-5pm Rooms 1906-1910, Huarun Building, No. 26 Harbour Road, Wan Chai, Hong Kong
25 Shenzhen 0755-27779100 Mon-Fri , 8:30am-5pm Room 301, Shenzhen Airlines Base Comprehensive Support Building No. 1, Hangzhan Road, Bao'an International Airport, Shenzhen
26 Frankfurt 0049 69 6980 64671 9am-5:30 Local Time Building 534, Cargo City South, D-60549, Frankfurt/M, Germany
27 London 0044 2085645532 9am-5pm Local Time Building 549, Shoreham Road East, Heathrow Airport, UK. TW6 3 UA
28 Paris 0033 01 48 62 31 37 9:30am-5:30pm Local Time 10 Rue du Pavé, 93290 Tremblay-en-France
29 Stockholm 0046 8 7979185 9am-5pm Local Time Spirit Building, Fraktvagen 29, 19060, Arlanda, Stockholm
30 Amsterdam +31 (0)20-4059414 Mon-Sat, 9am-5pm Pelikaanweg 1, 1118DT Schiphol, The Netherlands
31 Milan 0039 02 6408 7730 9:30am-5:30pm 3F - Tower A, Cargo City, Milan Malpensa Airport, VA Italy
32 Rome 0039 06 6595 2795 09:30am-5:30pm Gate N.2 -2F, Cargo City, Rome Fiumicino Airport RM Italy
33 Madrid +34910375936 Mon-Fri, 9am-5:30pm Av Sur del Aeropuerto de Barajas, 24,5B, Madrid
34 Barcelona 0034-932596977, 0034-932596978, 0034-932596980 Mo-Fri, 8:30am-4:50pm Carrer Estela polar 1, El prat de llobregat, Barcelona Edificio WFS Planta 2
35 Osaka +81-06-6263-5336 9：30am-5：30pm -
36 Seoul +82-2-7739232 Mon-Fri , 9am-6pm(Excluding public holidays in Korea) Hanjin Building,115 Seo-sammun-ro,Jung-gu Seoul South Korea
37 Tokyo +81-03-5251-0851 9:30am-5：30pm -
38 Bangkok +6621081888 9am - 5pm Floor 9 ,98 Sathorn Square Office Tower Bangkok Thailand
39 Singapore 0065-6416 2136 Mon-Fri , 9am-5:30pm #20-21 Republic Plaza 2，9 Raffles Place，Singapore 048619
40 Dubai + 971 4 282 4483, + 971 4 282 4484 Mon-Thurs, 9am-5pm,
Fri, 9am-2pm		 Office No: 744, B-Block, 6E-Building, East Wing, Dubai Airport Free Zone, Dubai, UAE
41 Taipei +886-2-8101-1186, ext777 9:30am-12:30pm,
1:30pm-6pm		 61F., No.7, Sec. 5, Xinyi Rd., Xinyi Dist., Taipei City 110, Taiwan (R.O.C.)

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Comments

Wed, 18/09/2019 - 12:35am — Harnek singh (not verified)

Reschedule of flight

I purchased a ticket for Jan 2,2020,I want to re schedule it to Oct 2019, process and charges pl

Wed, 11/09/2019 - 9:49pm — Malkit singh (not verified)

Exchange

My self Malkit singh flight CA 992 of 25 October .Now I want to extend my ticket 13 September my ticket agent says it's ticket on Wating from 10 days.please give me right information about this. I doubt on agent behavior. Hope you will understand.

Mon, 05/08/2019 - 6:20am — Praveen Kumar (not verified)

Check in Luggage not found

I traveled New York to Beijing and Beijing to New Delhi.
My luggage didn't find.
Day after yesterday I got call from office they will send my luggage when it will arrive.
Till now my luggage didn't received and nobody picking my call.
I'm in trouble.
My Road bike and all luggage in that..
Even don't hv clothes to change.
My event was on Sun and missed because of Air China.
I am in big loss...
I couldn't participated in event because of Air China.

Sun, 21/07/2019 - 9:49am — Tejinder Jassal (not verified)

Verifying booking

Hi,

I booked a ticket for my daughter on the website Cheapoair. She is travel ling from DEL to YUL on August 13, 2019. Her booking reference number is NCK4BQ. However, when I check the status on your website, it says that the ticket is not found. Can you please confirm? We have the e-ticket emailed to us. Thank you.

Mon, 15/07/2019 - 7:45am — Anonymous (not verified)

Lost baggage

I was traveling from New York to Beijing and Beijing to Mumbai on 11th ok July, but I haven't got my baggage. They said we will send it you as soon as possible. But I haven't got my begs. And I was not the only one with this problem there were many other customers with same problems. Please send my bags as soon as possible.

Fri, 28/12/2018 - 2:28am — Narayan Chavan (not verified)

student offer

I want to book Air china flight for my Daughter who is studying in CHINA, & now she is coming on vacation in January 2019 and will return back in March 2019.
Now I am trying to book the ticket for her on student offer to carry one more extra Bag of 23 kg. But I can not select the CGO Zhengzhou to Mumbai.

So please tell me how to book the TICKET.

Narayan Chavan

Sat, 08/12/2018 - 5:10pm — Eric Bourgault (not verified)

Medical request for my flight ticket extension

Hi
Due to some medical issue and upon my dentist request,I need to extend my stay in India for an additional 4 weeks.

My return ticket was already booked for December 11th from Delhi airport.

Please let me how to proceed in order to rebook my flight ticket for a further date.

I will provide all the information needed (medical note and fligft ticket invoice)after.

Thank you,
Éric Bourgault on Bangalore

Wed, 12/09/2018 - 7:36am — HARVIRPAL SINGH MAND (not verified)

print of ticket

i have purchased ticket from new DELHI TO VANCOUVER on 4 jan 2019 for rupees 55730 from credit card on 11 sept 2018 at 6 pm . but ihave not received confirmation. please send me copy of ticket. thanks