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Air China Customer Care No.
Updated on Thursday, 6 March 2025 - 9:37am
Organization:
Air China Toll free Number(s):
- 000 8000 501 566 (For Customer Support)
Website:
Official Website Install App
Important Link
Lost / Damaged / Delayed Baggage
- For any query/complaint related to lost / damaged / delayed baggage, you can contact to the customer support.
- If your baggage is damaged, then you have to contact Air China to file a claim for compensation within 7 days after receiving the baggage.
- If your baggage is delayed, then you have to contact Air China to file a claim for compensation within 21 days.
- For more information Please Read .
India Offices Contacts
| Sr No. | City | Contact No. | Address | Fax No. | |
|---|---|---|---|---|---|
| 1 | Bangalore | 080-43587900 | airchina [dot] blr [at] sticgroup [dot] com | Unit No. 9/2, Queen's Road, Bangalore 560001 | 080-43587999 |
| 2 | Delhi | 0124-4737366 | delres [at] airchina [dot] com | Address: Unit No.702, Vatika City Point, Sector - 25, MG Road, Gurgaon | 0124-4737340 |
| 3 | Mumbai | 022-61175555 | airchina [dot] bom [at] sticgroup [dot] com | Ground Floor, C&B Square, 127 Andheri-Kurla Rd Andheri(east),Mumbai-400069 | 022-61175566 |
Global Reservations Contact Details
| Sr No. | Region | Contact No. | Service Hours |
|---|---|---|---|
| 1 | China | +86-10-95583, +86-10-59281588 | - |
| 2 | Europe (Chinese/English/German/Spanish/French/Italian/Russian） | Tel：+80086100999 （Provide Chinese,English,German,French,Italian and Russian service） Tel：+34800000099（Free to call this number in Spain,provide Spanish service） Depending on the telecommunications operator,dialing methods may vary in some countries and regions,charges may apply whether using mobile phone or landline. Email: ca-europe [at] airchina [dot] com |
Chinese,German,Spanish ,French,Italian and Russian service time: Monday to Sunday:06:00-22:00(GMT)； English service time： 24 hours a day, seven days a week |
| 3 | Japan | Tel: 0570-0-95583 Fax: 03-3501-1801 Only Japan area call |
24 hours a day, seven days a week |
| 4 | Korea | Telephone hotlines: 1) If you are calling from South Korea, dial 001（2）-80086-100-999 and press 1 for Korean (toll-free). 2 ) If you are calling from China, dial 95583 and press6 to select Korean (charges apply) |
Opening hours: Hotline 1: Open 9:00am-6:00pm (Korea Standard Time) 365 days a year Hotline 2: Open 24/7 Main services: Ticket reservations, bookings, rebookings, reissue |
| 5 | Australia | 1800-860-999 (within Australia) | 10:30 am-8pm (Australia time) 7 days a week |
| 6 | Singapore | +1-80086-100-999 | Business Hours: 08:30-18:00 Monday to Sunday |
| 7 | The Philippines | +80086-100-999 | Business Hours: 08:30-18:00 Monday to Sunday |
| 8 | Hong Kong,China | 00680086100999 | 00680086100999 Business Hours:08:30-18:00 Monday to Sunday |
Global Offices Contact Details
Mainland China Offices
| Sr No. | City | Contact No. | Address | Fax No. |
|---|---|---|---|---|
| 1 | Beijing | +86-10-95583 | San Yuanqiao:No.40 Xiaoyun Road, Airchina Century Plaza, Beijing 100027, P.R.China | - |
| XiDan:15 West Chang An Ave.，Civil Aviation Building,Beijing 100031，P.R.China | - | |||
| 2 | Baotou | +86-472-5122244 | Room 1709，Block A, Keyuan Building, Shifu West Road, Kundulun District, Baotou City | +86-472-5121441 |
| 3 | Changchun | 95583 | Room 1706, Hongwell International Plaza, No.3299 Renmin Street, Chaoyang District, Changchun City | - |
| 4 | Changsha | 95583 | No.204, Furong Central Road, Changsha, Post Code:410008 | - |
| 5 | Chengdu | +86-10-95583 | Room 203,2nd Floor, AirChina Century Center Tower A, NO.1 HANGKONG LU.ChengDu | - |
| 6 | Chongqing | 95583 | No. 30, Jianxin North Road, Jiangbei District, Chongqing, Post Code:400020 | - |
| 7 | Dalian | +86-411-84801161, +86-411-84801162 | Air China Plaza, 578 Zhongshan Road, Shahekou District, Dalian, Post Code:110621 | +86-411-84801164 |
| 8 | Dazhou | +86-818-2295583 | F25, ICBC Building, 538 Xihuan Road, Nanwai Town, Dachuan District, Dazhou City, Sichuan Province, Post Code:635000 | +86-818-2295584 |
| 9 | Fuzhou | 95583 | Unit 1001,Henglicheng Building, NO.128 Wusi Road, Gulou District, Fuzhou City, Fujian Province | - |
| 10 | Guangzhou | 95583 | 401# 4th Floor,Air China GZ Building, Baiyun Airport, Guangzhou,P.C.510470 | - |
| 11 | Guilin | +86-773-2866567, +86-773-2845815 | F1, Zone B, Guishan Huaxing Hotel, 1 Chuanshan Road, Guilin | +86-773-2812567 |
| 12 | Guiyang | +86-851-85499247 | Counter 46-48, South Side of Gate 20, Terminal 3, Guiyang Longdongbao International Airport Terminal | +86-851-85499249 |
| 13 | Haikou | +86-898-68593275/76 | Unit 1901 & 1905, West Section, Block A, Hainan Binhai International Financial Center, 117 Binhai Avenue, Longhua District, Haikou City, Hainan Province, China | +86-898-68593277 |
| 14 | Hangzhou | 95583 | Room 7016,No.126 Yan'an Road,Hangzhou Zhejiang | +86-571-86664996 |
| 15 | Harbin | 95583 | Room 1405, Zhongshi MANSION, No.181Bile Street, Nangang District,Harbin 150001 | - |
| 16 | Hefei | 95583 | Room 1913,Vanke Golden International Office Building,No.297 West Changjiang Road,Shushan District, Hefei,Anhui | - |
| 17 | Hohhot | +86-471-6964103 | 7th Floor, Inner Mongolia Air China Building, No. 96 Zhelimu Road, Xincheng District, Hohhot City, Inner Mongolia | +86-471-6959152 |
| 18 | Hailar | +86-470-8577808 | 1102, No. 1 Office Building, Xuefu Road,Hailar District, Hulunbeier, Inner Mongolia Autonomous Region | +86-470-8577808 |
| 19 | Kunming | 95583 | Room 2411,24th floor,Walton Building, 448 Qingnian Road,Kunming,P.R.China | +86-871-63159164 |
| 20 | Lijiang | +86-888-5158999 | Room 201, building B-2 , Yushui Alley No.200 , Gucheng Area , Lijiang, Post Code:674100 | +86-888-5155683 |
| 21 | Lanzhou | 95583 | 18F, Gansu Cultural Building, No. 638, West Donggang Road, Chengguan District, Lanzhou, Post Code:730000 | +86-931-2191601 |
| 22 | Lhasa | +86-891-6820777 | No.14 Beijing Avenue, Duilongdeqing District, Lhasa City | +86-891-6820777 |
| 23 | Mianyang | +86-816-2345086 | Room 8, F14, Xinyi Mansion, 72 East Section of Linyuan Road, Fucheng District, Mianyang City, Sichuan Province, Post Code:621000 | +86-816-2345096 |
| 24 | NanChang | +86-791-2189737 | Room 802 Crown Plaza International Business NO.258 Riverside Avenue Nan Chang City | +86-791-2189340 |
| 25 | NanNing | +86-771-5512850 | Island E, Shenzhen Airlines Airport ticket counter ,Departure Hall,3rd floor of Terminal T2,Nanning Wuxu Airport. | +86-771-8010000 |
| 26 | Nanjing | 95583 | F1, Huangpu Building, Huangpu Road, Xuanwu District, Nanjing, Post Code:210016 | +86-25-84818750 |
| 27 | Ningbo | +86-574-83863561 | Room1402, Block B, Yinyi Global Center, No.42 Yaohang Street, Haishu District | +86-574-83863560 |
| 28 | Qingdao | 95583 | No.111, Yan'an 3rd Road, Qingdao, 266071 | +86-532-81979796 |
| 29 | Qinhuangdao | +86-335-96360 | No.169, Yingbin Road, Haigang District, Qinhuangdao, Post Code:066000 | +86-335-3606582 |
| 30 | Sanya | +86-898-88898370 | West Office Area of Phoenix Waterside Gloria Resort, No.555 East of the River Road, Sanya City, Hainan Province | +86-898-88898390 |
| 31 | Shanghai | 95583 | No.199,Yingbin San Rd,Hongqiao International Airport,Shanghai | - |
| 32 | Shenyang | 95583 | Room 3606, A, Huangchao Wanxin International Mansion, 392 Qingnian Street, Heping District, Shenyang Post Code: 110004 | +86-24-23188061 |
| 33 | Shenzhen | +86-755-33361612 | 1/F, China Unicom Building, No. 4005 Shennan Avenue, Futian District, Shenzhen | +86-755-33361611 |
| 34 | Shijiazhuang | +86-311-86695990 | No. 1211 12th floor,World Trade Plaza Hotel,No.303 ZhongShan donglu,changan district,ShiJiazhuang | +86-311-86666969 |
| 35 | Shantou | +86-754-88261228 | Unit 1408, Block 2, Suning Plaza Office Building, No. 90 Changping Road, Longhu District, Shantou, Guangdong Province, Shantou Zip Code: 515041 | +86-754-88267883 |
| 36 | Tianjin | 95583 | No. 103 Nanjing Road,Heping District, Tianjin | - |
| 37 | Taiyuan | +86-351-3091171 | Room 911, 9th Floor, Huajian Building, No. 9 Xieyuan Road, Changfeng Business District, Jinyuan District, Taiyuan, Shanxi Province | +86-351-3096167 |
| 38 | Urumchi | +86-991-4647188, +86-991-4647288 | 1st Floor, Chenjian Building, No. 163, Nanhu Road, Urumchi 830063 | +86-991-4886815 |
| 39 | Wenzhou | +86-577-56855000 | Air China Counter Terminal 2 Wenzhou Airport | +86-577-56855326 |
| 40 | Wuhan | 95583 | No.6 Qingyun Avenue, Panlong Economic Development Zone, Wuhan 430312，P.R.China | - |
| 41 | Weihai | 95583 | R1702, CITIC Tower, No.2, Qingdao North Road, Weihai, Shandong Province, Post Code:264200 | +86-631-5190775 |
| 42 | Xi'an | +86-29-68686999 | 15F, Building A&B Tangyan International Center, No.3 Tangyan Rd, Hi-tech Industries Development Zone, Xi'an | +86-29-68686888 |
| 43 | Xiamen | 95583 | Huguang Building, Hubin East Road, Xiamen 361004 | +86-592-5084384 |
| 44 | Xichang | +86-834-3289876 | 5th Floor, Yuehui Plaza, No. 326, Section 1, Hangtian Avenue, Xichang | +86-834-3289955 |
| 45 | Xining | +86-971-8235234 | R1005, Santian Century Plaza, Xining, Post Code:810000 | +86-971-8236234 |
| 46 | Yan Ji | 95583、0433-2902801 | 1st Floor，Changbaishan Hotel，67 Wenhua West Street，Yanji City，JL，China, Post Code:133000 | +86-433-2902805 |
| 47 | Yantai | 95583 | Rm.1704,Tianhong Kaixuan Building 4, 53 Nanshan Rd., Yantai. P.C. Post Code:264000 | |
| 48 | Yuncheng | (86-359)2590880 | 4th Floor, Office Building 2, Yuncheng Airport, No. 1 Shundi Street, Yuncheng Economic and Technological Development Zone, Shanxi Province | (86-359)2590809 |
| 49 | Yinchuan | 0951-6723636 | F10, Investment Building, 65 Hubin West Street, Yinchuan, Ningxia | 0951-6727677 |
| 50 | Zhengzhou | +86-371-65781116 | Room 2801-2802, 29th floor, New Mango Building,No. 9 Business Outer Ring Road, Zhengdong New District, Zhengzhou | +86-371-65781115 |
| 51 | Zhangjiajie | +86-744-8277711 | Room 201, Blue Bay Boge International Hotel, Dayong Bridge, YongDing District, Zhangjiajie City, Hunan Province | +86-744-8277911 |
| 52 | Zhuhai | +86-756-8883185 | 2003A、04B,Zhonghai Building Tower B,2021,Jiuzhou Boulevard W,Xiangzhou,Zhuhai,Guangdong,PR China | +86-756-8139776 |
| 53 | ZhanJiang | +86-759-2296267/367 | Room708，Crowne Plaza Hotel No.31Leshan Road,ZhanJiang,Guangdong Province,China | +86-759-2296267 |
| 54 | Dali | +86-0872-2195583 | No.176, Yangbi Road, Dali, Dali Bai Autonomous Prefecture, Post Code:671000 | +86-0872-2195583 |
| 55 | Huizhou | +86-0752-2296985/87 | Room 2802, ICC-T2 Building, Jiangbei Kaisa, Huicheng District, Huizhou City, China,Post Code: 516000 | +86-0752-2296920 |
Hong Kong, China And Taiwan, China
| Sr No. | City | Contact No. | Address | Fax No. | |
|---|---|---|---|---|---|
| 1 | Taipei | Toll-free Reservation and Customer Service Hotline: 00800-86-100-999 (Service Hours: 08:30 - 18:00, every day) Global Service Telephone: +86-10-95583 (24-hour service throughout the year) |
tpe [at] airchina [dot] com | Taipei Representative Office: Room D, 61F, Building 101 Taipei, No. 7, Section 5, Xinyi Road, Xinyi District, 101 Taipei Service Counter Hours: (Working Days) 09:00 am -12:00 am; 13:30pm-17:00 pm(Not open to the public) |
+886-2-8101-1106 |
| 2 | Hong Kong | Reservation and Customer Service Hotline：001/006+80086100999 | hkgtkt [at] airchina [dot] com | Room 1906-1910, China Resources Building, 26 Harbour Road, Wanchai, Hong Kong,China | +852-21119560 |
Asia Pacific Offices
| Sr No. | City | Contact No. | Address | Fax No. | |
|---|---|---|---|---|---|
| 1 | Manila | 0063-2-88085777, 0063-2-88086777 | mnlticketing [at] airchina [dot] com | Unit 5, 20/F Zuellig Building, Makati Avenue Corner Paseo de Roxas,Makati City 1225 | 0063-2-85530947 |
| 2 | Karachi | 0092-21-35364506-10 | - | M41, Mezzanine Floor, Shahrah-e-Firdousi, Park Tower, Clifton, Karachi | 0092-21-35364517 |
| 3 | Auckland | +64-9-3797696 | aklapca [at] air-china [dot] co [dot] nz | Level 16, No.51 Shortland Street, Auckland,New Zealand P.O. Box 105658 Auckland Central, NZ | +64-9-3792518 |
| 4 | Auckland | +64-9-2561682 | - | GM36, Level M, Auckland International Airport, Auckland 2022 Postal :Mail box :107098 Auckland Airport Auckland 2150 | +64-9-2560465 |
| 5 | Bangkok | +662-108-1888 | - | 98 Sathorn Square Office Tower，9th Floor,Unit 9008-9010 North Sathorn Road, Silom,Bangrak, Bangkok 10500，Thailand. | +662-108-1889 |
| 6 | Bangkok | 0066-2134-2452 | bkk [at] airchina [dot] com | Airport Office： Suvarnabhumi Airport AOB Building 3rd Fl., Room No. Z3-005, 999 Moo 1, Nongprue, Bangpli, Samutprakan.: | +66-2134-2453 |
| 7 | Ho Chi Minh City | +84(0)28-38233888 | ticket [at] airchina [dot] com [dot] vn | U803, 8th Floor, Sunwah Tower, 115 Nguyen Hue, Dist 1, HCM, Vietnam.: | +84(0)28-38233666 |
| 8 | HA NOI | +84-24-71089588 | hanoffice [at] airchina [dot] com [dot] vn | U703,7th Floor,Daeha Business Center,360 Kim Ma Street,Ba Dinh District,Vietnam. | - |
| 9 | Jakarta | +62-21-57938580 | jktca [at] airchina [dot] co [dot] id | 39th Floor, The East TowerUnit 03-05, Jl. DR. Ide Anak Agung Gde Agung Kav. E3.2 No.1,Jakarta 12950, Indonesia | +62-21-57938581 |
| 10 | Melbourne | +61-3-86025555 | melddca [at] airchina [dot] com [dot] au | L31 570 Bourke Street, Melbourne, VIC.3000, Australia | +61-3-96420235 |
| 11 | Melbourne Station | +61-3-93383387 | - | Level 2, International Terminal, Melbourne Airport Tullamarine Vic 3043 Australia | +61-3-93383421 |
| 12 | Kathmandu | +977-1-4440650, +977-1-4440651 | - | Sundar Bhawan，Hattisar-1，Kathmandu，Nepal | +977-1-4416541 |
| 13 | Kuala Lumpur | 0086-10-59281588 | - | Level 15,Plaza OSK,Jalan Ampang ,50450 Kuala Lumpur ,Malaysia | +603-21663999 |
| 14 | Phuket | +66-7635-1416 | airchinahkt [at] gmail [dot] com | Airport Office：ROOM NO:360 ,222 MOO.6 MAIKHAO TALANG PHUKET 83110 | +66-7635-1417 |
| 15 | Singapore | +65-62252177 | sinoffice [at] airchina [dot] com | 9 Raffles Place #20-21, Republic Plaza II, Singapore, 048619 | +65-62257546 |
| 16 | Singapore | +65-65429389 Cargo : +65-65428292 | - | Airport Office: Room 03-120 (P.O.Box57) Passenger terminal 1, Singapore Changi Airport, Singapore 918142. | +65-65451891 |
| 17 | Sydney | +61 2 92327277 | sydca [at] airchina [dot] com , sydddca [at] airchina [dot] com [dot] au | Ground Floor, 117 Clarence Street, Sydney NSW2000, Australia | +61 2 82232731 |
| 18 | Sydney | +61 2 96696606 | - | Airport Office: Suite 1309, Level 3, International Terminal 1 Sydney Airport, Mascot, NSW2020 Australia | +61 2 96696609 |
| 19 | Ulan Bator (Airport office) | +976-71287957 | - | #307, Office Area, Second Floor, New Ulaanbaatar International Airport, Sergelen Soum,Tuv Province, Mongolia | +976-70049770 |
| 20 | Ulan Bator | +976-70009933 | - | Narnii Zam 87, 1st Khoroo Sukhbaatar District Ulaanbaatar Mongolia | +976-70009932 |
| 21 | Yangon | 0095-19339260 0095-9253531122 | - | Room 904,Crystal Tower,Kyun Taw Street,Kamayut Township，Yangon，Myanmar. | - |
| 22 | Dubai | +97-1-42718555 Airport Office： +97-1-42200880 |
- | 703, Century 21 Building Plot No.:124-0463, Al Muraqabat, Dubai,U.A.E | +97-1-42718894 Airport Office： +97-1-4200881 |
| 23 | Kuwait | +96-5-22087427, +96-5-22087428 | - | Avenue mall entrance no. 16 . Al Rai Kuwait PO Box: 5798 | +96-5-22087420 |
| 24 | Islamabad | +92 51 2894094, +92 51 2894095 | - | Office No.G-09, Ground Floor, ISE Tower, Islamabad, pk. | +92 51 2894093 |
| 25 | Phnom Penh | 00855-23-963156 | - | Suite 1608, Vattanac Capital, No.66 Monivong Blvd, Phnom Penh，Cambodia | 00855-23-963210 |
| 26 | Chiang Mai | 0066-53-274325 | - | Airport Office：Level 2,International Terminal,Chiang Mai Airport. | - |
| 27 | Surat Thani | 0066-98-4698620 | - | Airport Office：73，Hua Toei,Amphoe Phunphin,Chang Wat Surat Thani 84130 Thailand | - |
| 28 | Colombo | 0094-11-2381203 | - | 5th Floor，"Jetwing House I" 46/26 Navam,Mawatha Clombo 02,Srilanka | 0094-11-4627921 |
Americas Offices
| Sr No. | City | Contact No. | Address | Fax No. | |
|---|---|---|---|---|---|
| 1 | Northern America Call Center | - | customer [dot] relations [at] airchina [dot] us | - | +1-310-322-1133 |
| 2 | Los Angeles Sales Offices | +1-310-335-0088 | lax-support [at] airchina [dot] us | 2131 E Maple Ave,El Segundo, CA 90245, U.S.A. | +1-310-322-3099 |
| 3 | Los Angeles Airport Office | +1-310-215-1188 | - | Airport Office: Tom Bradley International Terminal,380 World way TBIT, Room 3301A, Los Angeles CA 90045 | +1-310-216-7792 |
| 4 | New York Sales Offices | - | nyc3 [at] airchina [dot] com | 350 Fifth Ave. Suite 6905 New York, NY 10118, USA | - |
| 5 | New York Airport Office | +1-718-751-2263 +1-718-751-2269 | - | Airport Office: Terminal One, JFK International Airport, Jamaica, NY 11430 | +1-718-751-2267 |
| 6 | Newark Airport Office | - | - | - | - |
| 7 | San Francisco Sales Office | +1-650-876-1000 | sfsales [at] airchina [dot] us | 400 Oyster Blvd, Suite 318,South San FrPointancisco, CA 94080, USA | +1-650-876-1810 |
| 8 | San Francisco Airport Office | +1-650-877-0750 | - | Airport Office: International Terminal,San Francisco International Airport San Francisco, CA 94128, USA | +1-650-877-0814 |
| 9 | Washington DC Sales Office | +1-703-992-9499 | iad [at] airchina [dot] com | 8405 Greensboro Dr, Suite510, McLean, VA 22102，USA | +1-703-992-9489 |
| 10 | Washington DC Airport Office | +1-703-572-2040 | - | 1 saarinen Cir, Dulles, VA 20166 | +1-703-572-2041 |
| 11 | Houston Sales Office | +1-832-831-8676 | - | 3800 Buffalo Speedway Suite 405, Houston, TX 77098. USA | +1-832-831-6377 |
| 12 | Houston Airport Office | +1-281-233-3695 | - | Terminal D, George Bush Intercontinental Airport Houston, TX 77032, USA | +1-281-233-3696 |
| 13 | Vancouver Sales Office | - | csyvr [at] airchina [dot] ca | Suite 1588 - 650 West Georgia Street, Vancouver, BC, Canada, V6B 4N7 | +1-604-685-5892 |
| 14 | Vancouver Airport Office | +1-604-303-3555 | - | Airport Office:C4902 International Terminal Building， PO Box 32363，3880 Grant McConachie Way, Richmond BC, Canada，V7B1W2 | +1-604-303-3552 |
| 15 | Toronto Sales Office | - | - | - | - |
| 16 | Montreal Sales Office | - | csyul [at] airchina [dot] ca | Suite 3740, 1250 Boulevard René-Lévesque O, Montréal, QC, H3B 4W8 | +1-438-387-6669 |
| 17 | Montreal Airport Office | +1-514-636-2042 | - | Airport Office: Suite 375, 975 Romeo- Vachon Blvd North, Dorval, QC, H4Y 1H1 | +1-514-636-2044 |
| 18 | Mexico Sales Office | +52 (55) 9000-2560 | oficinamex [at] airchina [dot] com | Capital Reform Avenue Reform Street 250 9th Floor, Tower A, Col. Juarez Mexico City ZIP 06600 （Spanish address：Capital ReformaAv. Paseo de la Reforma 250Torre A, Piso 9, Col. JuárezCiudad de México C.P.06600） |
- |
European Offices
| Sr No. | City | Contact No. | Address | Fax No. | |
|---|---|---|---|---|---|
| 1 | Minsk | 375-17-3736566 | - | Office 501. Nemiga Str.5 ,Minsk Republic Of Belarus. | 375-17-3732003 |
| 2 | Athens | +30-2107220630 | - | Leof.Andrea Siggrou 348, Building B,Kallithea 17674,Athens,Greece | +30-2107220830 |
| 3 | Budapest | +36-1-296 5639 | - | Airport Office Address: 1186 Budapest, BUD International Airport, Terminal 2B, 4008ROOM, Hungary | +36-1-296 5638 |
| 4 | Budapest | +36-1-7907178 | cabudoffice [at] airchina [dot] com | Down Town OfficeAddress: 1062 Budapest, Vaci ut 1-3, Westend B Tower 6floor, 624, Hungary | +36-1-7843433 |
| 5 | Copenhagen | +45-33149222 | sales [at] airchina [dot] dk | Raadhuspladsen 16, 2nd floor, 1550 CopenhagenV，Denmark. | - |
| 6 | CopenhagenAirport Office | +45-32314922 | station [at] airchina [dot] dk | Airport Office: 3rd, floor, room 018-019, Copenhagen Airport, Terminal 3 Lufthavnsboulevarden 6, 2770 Kastrup, Denmark | +45-32314923 |
| 7 | Frankfurt | Individual travelers: +49-69-27137939 | fra [at] airchina [dot] com | Duesseldorfer Str. 4, D-60329 Frankfurt/Main Germany | +49-69-236976 |
| 8 | Frankfurt | +49-69-69052141 | Airport: cafrastation [at] outlook [dot] com
Baggage: baggage [dot] fra [at] outlook [dot] com |
Airport Office:Building 201, HBK 51, 60549 Frankfurt am Main Frankfurt/Main Germany | +49-69-69056251 |
| 9 | Geneva | Sales: +41-22-7178651 Airport : +41-22-7178658 | gva [at] airchina [dot] ch Airport: gvastation [at] airchina [dot] ch |
Bureau 1_952,Route de l'Aeroport 21, 1218 Le Grand-Saconnex | +41-22-7178654 |
| 10 | London | +44-203-2750200 | - | West Wing, 11th Floor389 Chiswick High Road London, United Kingdom W4 4AJ | +44-207-6307792 |
| 11 | London Heathrow | +44-20-87454624 | lhr [at] airchina [dot] com , lgw [at] airchina [dot] com , baggageservice [at] airchina [dot] com , lhr [dot] booking [at] airchinacargo [dot] com |
Airport Office: Level Zero, Room 118 Terminal 2, London Heathrow Aiport, TW6 1EW | +44-20-89767939 |
| 12 | Madrid | +34-91-5489032 | comercial [at] airchina [dot] es | Calle Gran via 30, Planta-11,28013 Madrid : | +34-91-5489033 |
| 13 | Barcelona | +34-931190123 | comercialbarcelona [at] airchina [dot] es | Plaza de la Universidad 3, 4-1, 08007 Barcelona, Spain : | - |
| 14 | Barcelona | +34-932 596972 | bcnapca [at] airchina [dot] es | Barcelona Airport - El Prat Office 95, Dique South Terminal 1 08820 El Prat del Llobregat | +34-934991641 |
| 15 | Milan | +39-02-6556322 | - | Largo Corsia dei Servi，3-20122 Milano,Italy | +39-02-63793023 |
| 16 | Milan | +39-02-58580150 | - | Airport Office: Corridor F, 3RD Floor, Malpensa Airport Terminal 1 | +39-02-58580151 |
| 17 | Moscow | +7-499-5570080 | - | 14, Tverskoy Boulevard，Moscow, Russia, 125009 | +7-499-5570085 |
| 18 | Moscow | +7-495-5782725 | - | Airport Office: Sheremetievo-2, 6th Floor office 640,641 | +7-495-5782725 |
| 19 | Munich | +49 89 242925711 | mucsales [at] airchina [dot] com | Rindermarkt 6,80331 Munich | +49-89-242925729 |
| 20 | Munich | +49-89-97592121, +49-89-97592122, +49-89-97592123 | Airport: mucairport [at] airchina [dot] com
Baggage: mucbag [at] airchina [dot] com |
Zimmer 6762，Terminalstrasse Mitte 2,85334 Munich Airport | +49-89-97592125 |
| 21 | Paris | +33-1-42661658 | 10, Boulevard Malesherbes-75008 Paris, France | +33-1-47426763 | |
| 22 | Paris | +33-1-48627250 | - | Airport Office: Escale B.P.20234-Aeroport Charles de Gaulle-95713Roissy, France | +33-1-48625606 |
| 23 | Rome | Downtown office： +39-06-8541389 Airport office: +39-06-65953924 | - | Downtown office：Corso d'Italia 29-00198 Rome, Italy Airport Office: Aeroporto Leonardo Da Vinci,Palazzina Epua 1, 5th floor , room 507 , 00054 Fiumicino Italy | Downtown office： +39-06-8552758 Airport office: +39-06-65010250 |
| 24 | Stockholm | +46-8-216146 | caservice [at] airchina [dot] se | Kungsgatan 64,1tr P.O.Box-1131 SE-111 81 Stockholm, Sweden | +46-8-7230966 |
| 25 | Stockholm | +46-8-7979184 Cargo: +46-8-7979185 | arlanda [at] airchina [dot] se Cargo: cargosto [at] hotmail [dot] com |
Airport Office: 4th Floor Terminal 5, Arlanda Airport | - |
| 26 | Vienna | +43-1-5868008 | vie [at] airchina [dot] at Cargo: vie [at] airchinacargo [dot] com |
Opernring 1/E/527, A-1010Wien, Austria | +43-1-586800818 |
| 27 | Warsaw | 0048-222928135 Airport office: +48-222950530 | poland [at] airchina [dot] com | ul. Tytusa Chałubińskiego 8 39:76-79 /00-613 Warszawa | +48-222950530 |
| 28 | Sao Paulo Sales Office | +55-11-3186-8888 | - | Alameda Santos, 745-4ºand.-Cj.42 CEP 01419-001- São Paulo- SP | +55-11-3262-4723 |
| 29 | Sao Paulo Airport Office | +55-11-2445-4989, +55-11-2445-7404 | - | Sala 12, 3º andar, Apoio Check-In, Área de Escritórios, Terminal 3, Aeroporto Internacional de Guarulhos, São Paulo | +55-11-2445-7362 |
Japanese And Korean Offices
| Sr No. | City | Contact No. | Address | Fax No. |
|---|---|---|---|---|
| 1 | Tokyo | +81-3-52510842 | Airchina Bldg, 2-5-2 Toranomon, Minato-ku, Tokyo 105-0001 Japan | +81-3-52510843 |
| 2 | Tokyo Narita Airport office | +81-476-343941 | S522,5F South Wing Passenger Terminal 1, Narita International Airport, Narita-shi, Chiba 282-0011 Japan | +81-476-348402 |
| 3 | Tokyo Haneda Airport office | +81-3-6428-0311 | S6F6, 3F, International Passenger Terminal, Tokyo International Airport, 2-6-5, Haneda-kuko, Ota-ku, Tokyo 144-0041 Japan | +81-3-6428-0313 |
| 4 | Osaka | +81-6-62635333 | 1F, Osaka Sakaisuji Bldg. 2-13, Bakuromachi-2-Chome, Chuo-Ku,Osaka, 541-0059, Japan | +81-6-62635338 |
| 5 | Osaka Airport Office | +81(724)475-066 (Passenger) +81(724)475-069 (Cargo) Email: Kix-office [at] airchina [dot] co [dot] jp |
Kansai International Airport Airline South Bldg. 3F 1 Senshu Kuko Naka, Tajiri-cho, Sennan-gun, Osaka 549-0011 JAPAN | +81(724)475-366 |
| 6 | Nagoya | +81-52-2201122 | 1st Fl, V\Metlife Nagoya Marunouchi Bldg. 2-20-25, Marunouchi, Naka-ku, Nagoya 460-0002 Japan | +81-52-2201123 |
| 7 | Nagoya Airport office | +81-569-387888 | Central Japan International Airport Terminal Bldg. 3F 1-1 Centrair Tokoname-Shi, Aichi 479-0881 Japan | +81-569-387889 |
| 8 | Fukuoka | +81-92-2825611 | 1st floor, Fukuoka-Gion-Daiichiseimei Bldg.,5-35, Reisen Machi, Hakata-ku Fukuoka 812-0039 Japan | +81-92-2825616 |
| 9 | Fukuoka Airport office | +81-92-4777881 | 2F-2036, Fukuoka Airport Int'l Psgr Terminal Bldg, 739 Oaza Aoki, Hakata-ku, Fukuoka-City 812-0851 | +81-92-4770066 |
| 10 | Hiroshima | +81-82-5448888 | 11st floor, MetLife Hiroshima Bldg.2-27 Tatemache, Naka-ku Hiroshima 7300032 Japan | +81-82-5448885 |
| 11 | Hiroshima Airport office | +81-848-608008 | Hiroshima Airport Terminal Bldg 304, 64-31 Hiraiwa , Zennyuji, Hongo-Cho, Toyota-gun, Hiroshima 7290416 Japan | +81-848-608009 |
| 12 | Sapporo | +81-11-2331688 | Shikishima Bldg. 6F 3-1 Kita-nijyo-nishi, Chuo-ku Sapporo-shi, Hokkaido 060-0002 Japan | +81-11-2331666 |
| 13 | Sapporo Airport office | +81-123-458500 | 3rd floor, New Chitose Airport International Terminal Building, Bibi, Chitose-shi, Hokkaido 066-0012 | +81-123-458501 |
| 14 | Sendai | +81-22-2212025 | 18th floor, Kakyoin Square, 1-1-20, Kakyoin, Aoba-ku, Sendai-shi, Miyagi, 980-0013 | +81-22-2213508 |
| 15 | Sendai Airport office | +81-22-3836588 | Sendai Airport Int'l Terminal Bldg, 2F 207, Azaminamihara, Shimomasuda, Natori, Miyagi | +81-22-3836595 |
| 16 | Okinawa | +81-98-866-8661 | Ryukyu-lease sogo Bldg 8F,1-7-1,Kumoji,naha-shi,Okinawa 900-0015 | +81-98-866-8663 |
| 17 | Okinawa Airport office | +81-98-987-4087 | 280 Kagamizu, Naha-shi, Okinawa 901-0142 | +81-98-987-4089 |
| 18 | Seoul | +82-2-773-9235~6 | 2F, HanSan B/D, 115, Seosomun-ro, Jung-gu, Seoul, Korea | +82-2-773-9233 |
| 19 | Seoul-Incheon International Airport | +82-32-744-3255~8 | RM 2155, 2F, Incheon International Airport, Passenger TMN'L 1, 271, Gonghang-Ro, Jung-Gu, Incheon, Korea | +82-32-744-3259 |
| 20 | Seoul-Gimpo International Airport | +82-2-2661-6602 | RM2013, 2F, Gimpo International Airport, 38, Haneul-gil, Gangseo-gu, Seoul, Korea | +82-2-2661-6603 |
| 21 | Busan | +82-51-463-6888 | 16F. Kyobo B/D 88-7, 4-Ga, Jungang-Dong, Jung-Gu, Busan, Korea | +82-51-441-6880 |
| 22 | Busan-Kimhae International Airport | +82-51-971-6888 | Kimhae International Airport, 108, Gonghangjinip-ro, Gangseo-gu, Busan,Korea | +82-51-973-6880 |
| 23 | JeJu island | +82-64-745-2650~1 | RM 301, 3F, 3319, 1100-Ro, Jeju city, Korea | +82-64-745-2654 |
| 24 | JeJuIsland International Airport | +82-64-712-8992~3 | 3F, JeJu International Airport, GongHangRo-2, JeJu city, Korea | +82-64-712-8994 |
| 25 | Pyongyang | +850-2-3814127, +850-2-3823211 Airport： +850-2-3814318 |
Room 206 , Changgwang Foreign Guest House Ryonhwa 2dong Certral District in Pyongyang Airport: Spyongyang Shunan International Airport dprk | +850-2-3814127 |
| 26 | Johannesburg Office | 0027-11-0814102, 0027-11-0814100 | Building 3, Design Quarter District,corner William Nicol Drive and Leslie Avenue, Fourways，Johannesburg, South Africa. | 0027-11-0814105 |
Passenger Feedback
Complaint Telephone/Fax No.: (+86-10) 95583, (+86-10) 64595832 (24 hours a day, seven days a week)
Email: customer_relations [at] airchina [dot] com
Mailing address: Customer Relationship Center, Product
Service Department,
Air China Limited, Suite 4004, 4th
Floor, No. 16 Tianzhu West Road,
Tianzhu Airport
Economic Development Zone, Beijing, 101312, P.R. China
Cargo Contact Details
| Sr No. | City | Contact Numbers | Office Hours | Address |
|---|---|---|---|---|
| 1 | Beijing | International Business: 010-61465549
Domestic Business：010-61465554 |
08:30-17:00 | No. 29 Tianzhu Road, Tianzhu Airport Economic Development Zone, Shunyi District |
| 2 | Qingdao | 0532-84710577, 13506391882 | 08:30-17:00 | Room 213, Shandong Airlines Cargo Station, Jiaodong International Airport |
| 3 | Huhehaote | 0471-4942403, 0471-4942402 | 24 Hours | Baotou Airport, Hohhot, Inner Mongolia |
| 4 | Shenyang | 024-89398830 | 09:00-16:00 | Room 909, Airport Hotel, Shenyang Taoxian International Airport |
| 5 | Dalian | 0411-86664004 | 08:30-17:00 | Terminal 4, Dalian Zhoushuizi International Airport |
| 6 | Tianjin | 022-24901426 | 08:30-20:00 | Room 106, Administration Building, CAAC Tianjin Operations Base |
| 7 | Changchun | 0431-77786545 | 08:30-17:00 | Room 511, Changchun Longjia International Airport Hotel |
| 8 | Chengdu | International Business: 028-85704133
Domestic Business：028-85706756 |
08:30-16:40 | Building B, Air China Southwest Branch, No.3 Airport North Road |
| 9 | Chongqing | International Business: 023-67885280
Domestic Business：023-67885282 |
09:00-16:50 | Chongqing Airport Joint Inspection Complex Building |
| 10 | Guiyang | 0851-85498262 | 08:30-16:50 | Air China Building, Longdongbao International Airport |
| 11 | Kunming | 0871-65374568 | 09:00-17:00 | Room 1202, Kunming Sunshine PetroChina Building |
| 12 | Wulumuqi | 0991-3808233 | 10:00-19:00 | Room 307, Air Traffic Control Apartment, Urumqi International Airport |
| 13 | Shanghai | Americas:021-23251100 Europe:021-23251101 Asia Pacific:021-23251102 |
Morn.:08:30-11:30; Aft.:13:00-17:00 | No.789 Tianshan W Rd., Changning District |
| 14 | Hangzhou | International Business: 0571-86663349
Domestic Business：0571-86663346 |
Morn.:08:30-11:30; Aft.:13:00-17:00 | CAAC Hangzhou Cargo Station |
| 15 | Wenzhou | International Business: 0577-86893779
Domestic Business：0577-86853001 |
08:30-16:30 | Cargo Terminal T2, Wenzhou Longwan International Airport |
| 16 | Wuhan | International Business: 027-65687803
Domestic Business: 027-65687152 |
08:30-16:30 | Air China Operations Building |
| 17 | Nanjing | 025-52482850 | 08:30-16:30 | International Cargo Center, Lukou Airport |
| 18 | Zhengzhou | 0371-68511285 | Morn.:08:30-11:30; Aft.:13:00-16:30 | Office No.218, Zhengzhou Xinzheng International Airport |
| 19 | Guangzhou | 020-36067459 | Mon-Fri.:08：30-17：00 | No.304 China Southern Airlines Building |
| 20 | Sanya | 0898-88686541 | Mon-Fri.:08：30-17：00 | Phoenix Waterside Gloria Resort |
| 21 | Xiamen | 0592-5706765 | Weekdays：08：30-17：00; Weekend：09：00-17：00 | Yuanxiang Air Cargo Terminal |
| 22 | Haikou | 0898-68593270 | Mon-Fri.:08：30-17：00 | Zijing Information Apartment |
| 23 | Fuzhou | 0591-87606912, 0591-28014159 | - | Room1001 Hengli City Office WuSi Road |
| 24 | Hong Kong | 00852-39709167 | Monday - Friday 09：00-17：00 | Rooms 1906-1910, Huarun Building, No. 26 Harbour Road, Wan Chai, Hong Kong |
| 25 | Shenzhen | 0755-27779100 | Monday - Friday 08:30-17:00 | Room 301, Shenzhen Airlines Base Comprehensive Support Building No. 1, Hangzhan Road, Bao'an International Airport, Shenzhen |
| 26 | Frankfurt | 0049 69 6980 64671 | 09:00-17:30 Local Time | Building 534, Cargo City South, D-60549, Frankfurt/M, Germany |
| 27 | London | 0044 2085645532 | 09:00-17:00 Local Time | Building 549, Shoreham Road East, Heathrow Airport, UK. TW6 3 UA |
| 28 | Paris | 0033 01 48 62 31 37 | 09:30-17:30 Local Time | 10 Rue du Pavé, 93290 Tremblay-en-France |
| 29 | Stockholm | 0046 8 7979185 | 09:00-17:00 Local Time | Spirit Building, Fraktvagen 29, 19060, Arlanda, Stockholm |
| 30 | Amsterdam | +31 (0)20-4059414 | Weekday 09:00-17:00 | Pelikaanweg 1, 1118DT Schiphol, The Netherlands |
| 31 | Milan | 0039 02 6408 7730 | 09:30-17:30 | 3F - Tower A, Cargo City, Milan Malpensa Airport, VA Italy |
| 32 | Rome | 0039 06 6595 2795 | 09:30-17:30 | Gate N.2 -2F, Cargo City, Rome Fiumicino Airport RM Italy |
| 33 | Madrid | +34910375936 | Monday-Friday 09:00-17:30 | Av Sur del Aeropuerto de Barajas, 24,5B, Madrid |
| 34 | Barcelona | 0034-932596977, 0034-932596978, 0034-932596980 | Monday-Friday 08:30-16:50 | Carrer Estela polar 1, El prat de llobregat, Barcelona Edificio WFS Planta2 |
| 35 | Osaka | +81-06-6263-5336 | 9：30-17：30 | - |
| 36 | Seoul | +82-2-7739232 | Monday - Friday 09:00-18:00（Excluding public holidays in Korea） | Hanjin Building,115 Seo-sammun-ro,Jung-gu Seoul South Korea |
| 37 | Tokyo | +81-03-5251-0851 | 9：30-17：30 | - |
| 38 | Bangkok | +6621081888 | 09:00 - 17:00 | Floor9 ,98 Sathorn Square Office Tower Bangkok Thailand |
| 39 | Singapore | 0065-6416 2136 | Monday - Friday：09:00-17:30 | #20-21 Republic Plaza 2，9 Raffles Place，Singapore 048619 |
| 40 | Dubai | + 971 4 282 4483, + 971 4 282 4484 | Monday - Thursday：09：00-17：00 Friday：09：00-14：00 | Office No: 744, B-Block, 6E-Building, East Wing, Dubai Airport Free Zone, Dubai, UAE |
| 41 | Taipei | +886-2-8101-1186, ext777 | am:09:30-12:30, pm:13:30-18:00 | 61F., No.7, Sec. 5, Xinyi Rd., Xinyi Dist., Taipei City 110, Taiwan (R.O.C.) |
Members Hotline Contact Details
Contact No.: +86-4006-100-666, +86-95583, +86-10-95583 (24 hours a day, seven days a week)
Email for Ordinary Card members: ffp [at] airchina [dot] com
Email for VIP Card members: ffpvip [at] airchina [dot] com
Related Links:
Comments
Reschedule of flight
I purchased a ticket for Jan 2,2020,I want to re schedule it to Oct 2019, process and charges pl
Exchange
My self Malkit singh flight CA 992 of 25 October .Now I want to extend my ticket 13 September my ticket agent says it's ticket on Wating from 10 days.please give me right information about this. I doubt on agent behavior. Hope you will understand.
Check in Luggage not found
I traveled New York to Beijing and Beijing to New Delhi.
My luggage didn't find.
Day after yesterday I got call from office they will send my luggage when it will arrive.
Till now my luggage didn't received and nobody picking my call.
I'm in trouble.
My Road bike and all luggage in that..
Even don't hv clothes to change.
My event was on Sun and missed because of Air China.
I am in big loss...
I couldn't participated in event because of Air China.
Verifying booking
Hi,
I booked a ticket for my daughter on the website Cheapoair. She is travel ling from DEL to YUL on August 13, 2019. Her booking reference number is NCK4BQ. However, when I check the status on your website, it says that the ticket is not found. Can you please confirm? We have the e-ticket emailed to us. Thank you.
Lost baggage
I was traveling from New York to Beijing and Beijing to Mumbai on 11th ok July, but I haven't got my baggage. They said we will send it you as soon as possible. But I haven't got my begs. And I was not the only one with this problem there were many other customers with same problems. Please send my bags as soon as possible.
Lost baggage
I was traveling from New York to Beijing and Beijing to Mumbai on 11th ok July, but I haven't got my baggage. They said we will send it you as soon as possible. But I haven't got my begs. And I was not the only one with this problem there were many other customers with same problems. Please send my bags as soon as possible.
student offer
I want to book Air china flight for my Daughter who is studying in CHINA, & now she is coming on vacation in January 2019 and will return back in March 2019.
Now I am trying to book the ticket for her on student offer to carry one more extra Bag of 23 kg. But I can not select the CGO Zhengzhou to Mumbai.
So please tell me how to book the TICKET.
Narayan Chavan
Medical request for my flight ticket extension
Hi
Due to some medical issue and upon my dentist request,I need to extend my stay in India for an additional 4 weeks.
My return ticket was already booked for December 11th from Delhi airport.
Please let me how to proceed in order to rebook my flight ticket for a further date.
I will provide all the information needed (medical note and fligft ticket invoice)after.
Thank you,
Éric Bourgault on Bangalore
print of ticket
i have purchased ticket from new DELHI TO VANCOUVER on 4 jan 2019 for rupees 55730 from credit card on 11 sept 2018 at 6 pm . but ihave not received confirmation. please send me copy of ticket. thanks