Aegon Life Insurance Customer Care No. 1800 209 9090

Toll free Number(s): 
  • 1800 209 9090 (Customer Support, Mon-Sat | 9am-7pm IST)
  • 1800 120 4433 (Sales)
  • 1800 300 23466 (Give missed call)
All India Number(s): 
  • 022-6118 0100 (General Queries)
  • 98674 52226 (Whatsapp Support)

Email

  • customer [dot] care [at] aegonlife [dot] com (Customer Support)
  • claims [at] aegonlife [dot] com (For Claims)

Important links

SMS Service

Send SMS to 92210 10101 (Type the SMS code in capital text)

Service Keywards
Menu MENU 
Renewal due date/Premium due RENEW 
Call back CALL 
Premium receipt RECPT 
Unit statement USTM 
Enquiry on new product PROD 
Fund value FUND 
Policy status STATUS 
Email ID update EMAIL 
E Policy document POLDOC 
Provisional tax certificate CERTIFICATE 
Number update PAN 

Grievance Redressal

You can register complaint with any of the following methods:

  • You can register the complaint via the Complaints Form.
  • You can write to customer [dot] care [at] aegonlife [dot] com from your registered e-mail id.
  • Contact Customer Care on 1800 209 9090 from 9.00 am to 7.00 pm, Monday to Saturday excluding public holidays.
  • You can write via letter at the nearest CAMS Office or the Head Office (Aegon Life Insurance Company
    A-201, 2nd floor, Leela Business Park, Andheri-Kurla Road, Andheri-East Mumbai-400059).

They will accept the complaint in 3 days. The complaint will be resolved within 2 weeks from the date of receipt.

  • All the complaint is responded from the Grievance Manager email address. In case you does not get any response within 14 days you can write to grievance [dot] manager [at] aegonlife [dot] com.
  • If you fails to get response within 2 weeks or is not satisfied with response provided with regards to the complaint, you can escalate the matter to escalation [dot] desk [at] aegonlife [dot] com and the response will be sent within 3 working days.

If you are still not satisfied with the resolution you may to GRO (Grievance Redressal Officer) at gro [at] aegonlife [dot] com, it shall be responded with the final resolution within 7 working days.

At last if you still unhappy or not satisfied contact Insurance Ombudsman

Form Center

Corporate Office

Aegon Life Insurance Company
A-201, 2nd floor, Leela Business Park,
Andheri-Kurla Road, Andheri-East
Mumbai-400059.

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