IVRS Menu : 1800 266 2256 

Please Select Your prefferd Language: English, Hindi

• Press 1: If you are a zomato rider, swiggy delivery executive, rapido captain
• Press 2: For road side towing or break down realted assistance
• Press 3: If you are calling from the hosiptal for assistance on your health policy
• Press 4: For assistance on your existing policy
• Press 5: To purchase a new policy or to renew existing policy

Grievance Redressal

Level 1

• For lodging, a service request/complaint online, contact helpline number 1800 266 2256 (Toll-Free) or 1860 266 2256 from any Landline & Mobile: Monday to Sunday (9 am – 8 pm).or email to customer service desk at hello [at] acko [dot] com
• They will acknowledged you complaint within 24 working hours after investigating the matter internally, they will send response within a period of 5 working days.
  

Level 2

• If you are not satisfied with the decision given by customer support team, you can email at grievance [at] acko [dot] com, your complaint will be responded to you within 15 working days from the date you addressed the complaint to the given Email.
• For senior citizen please contact at 080-68843621.

Level 3

• If you are not satisfied with the decision taken from the customer care you can contact to grievance officer, your complaint will be responded to you within 7 working days from the date you addressed the complaint to officer at:
  • Chief Grievance Officer
    Acko General Insurance Limited
    36/5 Hustlehub One East, Somasandrapalya, 27th Main Road
    Sector 2, HSR Layout, Karnataka
    Bangalore – 560102
    Email:  gro [at] acko [dot] com.

Level 4

Even after following steps 1 to 3 as stated above, if your issue remains unresolved within 30 days of lodging a complaint Or if you are still not satisfied from the decision taken by other official you can contact to Council for Insurance Ombudsman (CIO)