Acko Insurance Customer Care No. 1860 266 2256

Toll free Number(s): 
  • 1800 4254 732 (IRDA)
All India Number(s): 
  • 1860 266 2256 (Car / Bike insurance)
  • 1860 266 2258 (Mobile protection and Repairs)


  • hello [at] acko [dot] com (Car / Bike insurance)
  • ecare [at] acko [dot] tech (Mobile protection and Repairs)

Form Center

Grievance Redressal

Escalation Level 1

Email: grievance [at] acko [dot] com

In case, you are not satisfied with the decision/resolution of the above office or have
not received any response within 15 working days, you may write or email to:

Escalation Level 2

Name : Elvis D’souza
Designation: Chief Grievance Officer
AddressAcko General Insurance Limited
3rd Floor, F-wing, Lotus Corporate Park,
Goregaon East, Mumbai,
Maharashtra 400063
Phone: 1860 266 2256
Email: gro [at] acko [dot] com.

Escalation Level 3

If after following Escalation Level 1 and 2 as stated above your issue remains
unresolved within 30 days you can contact Insurance Ombudsman, whose
details are given below:

Designation: General Manager
Consumer Affairs Department- Grievance Redressal Cell,
Insurance Regulatory and Development Authority of India(IRDAI),
Address: Sy.No.115/1, Financial District, Nanakramguda,
Gachibowli, Hyderabad-500032
Toll Free Number:  155255 or 1800 4254 732
Email ID: complaints [at] irda [dot] gov [dot] in

Ombudsman Centers

Head office

Acko General Insurance Ltd.
Unit No. 301 & 302, 3rd Floor, F wing,
Lotus Corporate Park,
Off Western Express Highway, Jay Coach,
Goregaon East, Mumbai 400063.
Email: hello [at] acko [dot] com
1860 266 2256

IRDA contact Details

Insurance Regulatory & Development Authority of India
Sy No. 115/1, Financial District, Nanakramguda,
Gachibowli, Hyderabad – 500032.
Tel No.: 040-20204000
Email ID: nonlifecomplaints [dot] pvt [at] irda [dot] gov [dot] in
Toll Free Number: 1800 4254 732
Email ID: complaints [at] irda [dot] gov [dot] in 

Social Sites








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Cracked screen of mobile

I purchase a mobile of motorala from amazon. On dated 11/10/2018.which invoice no.MH-BOM3 4183420351819. But accidently the screen is broken. The mobile is covered by Acko- All-round mobile protection plan.pleace act accordingly. Thanking you.

Mobile screen protection plan

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Mobile screen protection plan

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