Important Link
Return/Cancellation And Refund
- For any query/complaint, you can contact to the customer support team .
- You can cancel an order any time before it has been shipped.
- Return/replacement depends on company's terms and conditions.
- Once a return is approved, refund is initiated within 5-7 days to the original payment method.
- For more information, please read .
For Complaint
Level 1:
- For any query/complaint, you can contact to the customer support team.
- Submit and note the ticket/complaint reference number.
Level 2:
- If your query is not resolved or you are not satisfied with the resolution provided in level 1 then, you can contact the officer given below:
Designation: Senior Manager
Contact No.: 044-45614709
Email: grievance [dot] officer [at] flipkart [dot] com
Timing: Mon-Sat, 9am-6pm
Address: Flipkart Internet Pvt Ltd Block B (Begonia),
8th Floor, Embassy Tech Village, Outer Ring Road,
Devarabeesanahalli Village, Varthur Hobli, Bengaluru East Taluk,
Bengaluru District Karnataka: 560103, India
- You will receive an acknowledgment within 48 hours through email/phone call or SMS, along with a system-generated "Unique ID" to track the grievance status.
Level 3:
- If your query is still not resolved then, you can contact to the National Consumer Helpline (NCH)
Contact No.: 1915, 1800114000
Email: nch-ca [at] gov [dot] in , consumer-helpline [at] gov [dot] in
Flipkart Account & Membership Support
How to Contact Flipkart Customer Support?
- Open the Flipkart Help Centre and log in to your Flipkart account.
- In the app, go to Account → Help Centre, or on the website, select 24×7 Customer Care from the More menu.
- Select the order or issue for which you need help and choose Need Help.
- Follow the Support Assistant to find a solution to your issue.
- If you still need assistance, you can connect with a Flipkart customer-care agent through chat, call or email, depending on the support options available for your issue.
- You should get an acknowledgement within 48 hours with a tracking ID.
How to Reactivate Flipkart Blocked Account?
- Try logging in once. If "Reactivate" is shown, follow the on-screen steps.
- If instead it shows that your Flipkart account has been blocked, contact customer support through the Help Centre.
- Be ready with your registered mobile number/email and any account-block notification you received.
- Support will confirm the reason for the block and the steps needed to resolve it.
Registered/Corporate/Postal Office
Flipkart Internet Private Limited,
Buildings Alyssa, Begonia and Clove Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Bengaluru, 560103, Karnataka, India
Social Sites
Comments
Refund not received in my account
Order no -OD438496467057178500
As per flipkart team they have refunded the amount on 30.08.2026 at 12.21 am . As the amount is not credit in my bank account today 01.09.2026 . Please help and solve my problem
The amount is my very urgent .please solve it
Order picked has been done
Order picked has been done but now refund is cancelled
Missing my order
Mene soap holder ke 2piec ka combo pack mangvaya tha lekin 1 hi piece nikla aur customer service ki taraf se koi response nahi mil raha hai
Couldn't contact a human
Couldn't contact a human customer care agent to resolve my issue. I received my order and it is damaged but my order status still shows it is undelivered for past 3 days. I spoke with the delivery agent, they said they closed the order after delivering with the status of delivered it seems. I'm not able to raise the return or replacement of the product. To sort this out I'm not able to connect to a human customer agent, when I chat nor request a call back an AI speaks by repeating the same thing it will be delivered soon. It looks like a scam. Several messages and call requests I have made for a human assistant stating my issue clearly and to resolve it. No response yet.my order I'd OD338328484416475100.
Return request for an Broken amd damaged product
Dear FLIPKART,
Return request for an item from your order OD338294755660380100 has been accepted,
Above damaged and broken product received which I same day requested to return and refund, many times the logistics guys come at home to pick the product but refused to pick because of the size of product, due to logistics issue FLIPKART refused to return and refund the damaged product.
Please resolve the subject issue or will escalate to legal customer service .
FULL REFUND NOT CREDITED
A Parona printed women's rounded neck T shirt was ordered and it was said that 3 T-Shirts were mandatory to buy. It cost around 389 overall for 3 TShirts.
Now we asked for a refund as T-Shirts were not upto mark. The amount that was refunded was for only ONE T-SHIRT and the amount refunded was only Rs127.
So I request you to kindly refund my whole amount which I paid i.e Rs 389/-
Online shopping dkmf
Online shopping dkmf
Account block
My flipkart account is blocked plz unblock
My no is 8219969×××
Refund Issue: Partial refund received
Dear Customer Support Team,
I am writing to bring to your attention an issue regarding the refund for my recent purchase.
I ordered a combo pack of 2 shirts under Order ID OD338148696667322400. The total paid amount for both items was ₹276 (₹138 per shirt).
Due to size and color issues with both items, I returned the complete order. However, I have received a refund of only ₹138, which corresponds to just one shirt. The refund for the second shirt has not been processed yet.
Since both items were returned, I request you to kindly initiate the remaining refund amount of ₹138 to my original payment method at the earliest.
I have attached the screenshots of the order details and the partial refund update for your reference.
Order Details:
Order ID: OD338148696667322400
Customer Name: Ravi Kumar
Pending Refund Amount: ₹138
Looking forward to a quick resolution.
Regards,
Ravi Kumar
Payment debit refund
I ordered a product from flipkart. I chose cash on delivery but as the product arrived i paid through app through g pay. When the delivery agent arrived he said that the payment was not done hence i paid him via cash too. But the money has been debited from my account too. I want a refund.
.The order details are as follows:...
My id blocked please unblock my mail id phone number
My id blocked please unblock my mail id phone number xxxxxxxxx
Account is blocked
My account is blocked I don't know what is the problem and what is the reason.please check it solve the problem.
Refund request rejected
OD337942874514805100 order id this refund request rejected
Refund not received in account
Order no - OD337891528016648100
As per flipkart team they have refunded the amount on 29.06.26 at 13:29 hrs. As the amount was not reflecting in bank we clicked on help option where they gave reference no to check with bank. Personally visited bank but as per them the amount is still not credited nor they are able to check with ref no shared.
Still struggling for refund
Cash back not credited
my order no-OD337559234066780100 cash of Rs.50 till date not credited to my account.
Ordered not returned or Cancelled
I requested to cancelled my ordered but flipkart not taken any action and as well as return request also not registered by Flipkart.
Drone not return
Hello sir mai drone magaya tha jo ki kharab tha jisko return Kiya to apka delivery partner reject kr diya aaur mere ghar tak nhi aaya aab mai kya kru please return my order please sir.
Return rejected
Return rejected because my phone was out of coverage
complain - order not delivered -
my order was not delivered long time & no any respond
Order deliver nahi hua
Order deliver nahi hua aur order delivered dikha rahe enquiry kare.Mera order deliver kare.
Not pickup any calls
Flipkart help center. The worst service provider Meesho is never helpful to the customer number 8757/89/23-67xxxxx (what'sapp only) as their delivery agent ...
Refund did not came to bank
Refund did not came but in app showing it's completed
OD337126986510947100
Complete refund not found
Muji mira order complete refund nhi mili
Order ID-OD337912380289329400
Why my ID and a/c block
My mobile number has been blocked on Shopsy and flipcard I am unable to log in. Please help me unblock my number.
Issue with gift card my order
Issue with gift card my order no.Order #OD337425452347587400
Order #OD337425417246656400
I need a replacement of refund warranty card of shopsy
Order not delivered yet timely
Order not delivered yet 7may 2026, this order delivery date given by flipkart 1 may 2026, customer service not response properly my help
Froud for me
Dear sir
On December 24, 2025, I ordered a 5-liter harpic container, which I opened today, only to find that it is filled with nothing but water. I realize that you may not be able to take any specific action regarding my complaint, but I earnestly request that you ban such suppliers. I have been a long-standing customer of yours and purchase a significant volume of goods; if I am subjected to such fraudulent practices on your platform, how can I possibly continue to purchase from you in the future? I would be compelled to stop doing business with you altogether. If fraud of this nature occurs on such a massive platform, how can anyone feel confident in making purchases? Please look into this matter. I Sand pick order details.
Photo attachment: Screenshot_2026-05-01-14-19-39-84_c4b2fae5edd267b2847f1b32e9bc41c3.jpg
Photo attachment: Screenshot_2026-05-01-14-19-29-98_c4b2fae5edd267b2847f1b32e9bc41c3.jpg
Thank you
Ajay Kumar Gupta
product delay hepy item
product from flipkart. I chose cash on delivery but as the product arrived i paid through app through g pay. When the delivery agent arrived he said that the payment was not done hence i paid him via cash too. But the money has been debited from my account too. I want a refund.
.The order details
Order id: OD426737065888079100
Email ID: gmd89688 [at] gmail [dot] com
Contact number: 800.258-.2446
Charge Twice
Dear Flipkart Support Team,
I placed an order on Flipkart yesterday and already completed the payment through PhonePe. However, when the delivery agent arrived, he refused to hand over my parcel and demanded that I make another payment of Rs163. He told me to pay again and later claim the amount through the app.
Order Id :- OD437622774422342200
Order Date :- 21 May 2026
This is very concerning and suspicious. Since yesterday, I have been trying to contact customer support through the app, but I have not been able to connect with anyone, and I have not received any callback either.
I want to know why I am being asked to pay twice for an order that has already been prepaid. Please investigate this matter urgently and take appropriate action. Also, confirm whether this behavior is part of Flipkart policy because this experience has caused a lot of confusion and inconvenience.
Please resolve my issue as soon as possible.
Filpkart wale tumlog time se
Filpkart wale tumlog time se product kyu nhi krte ho 3dyas late tk koi delivery executive call nhi receive nhi krta filpkart ke account order open hota h worst experience
items not booking bat payment dedicated my account
delivery but as the product arrived i paid through app through g pay. When the delivery agent arrived he said that the payment was not done hence i paid him via cash too. But the money has been debited from my account too. I want a refund.
.The order details are as anio
Order id: OD426737065822284100
Email: nuremanakhtar [at] gmail [dot] com
Contact number: 1800-258-.2446
I orderd a Earbuds and got a Detol Soap #scam
I am writing to report a serious issue with my recent order.
I had ordered a pair of earbuds from your platform, but upon receiving and opening the package today, I found that the product inside was completely different. Instead of earbuds, I received a Dettol soap.
This is highly concerning and unacceptable, as it indicates either a packaging error or a potential fraud or scam .
I also talked to the delivery agent and he also said to return the product. I'm sharing the screenshots and image of the product i received.
I request you to kindly investigate this issue immediately and provide a resolution at the earliest. I expect either a replacement with the correct product or a full refund.
Please treat this matter with urgency.
Account block
register number block but why ?
Please unblock my number. Please unblock
Blocked My Account
Why blocked my account without any reason? I need my account and Rs.370 gift card also..
My Account was Blocked
Why blocked my account without any reason? I need my account unblocked
INVOICE REQUIRED
Dear Sir,
My Order Id.OD436523259532719100, Material is Received but till not received Tax invoice. please issue the tax invoice.
I want invoice
I want invoice of hrx trolley bag
My order is not returned yet
What about my order it is not returned yet and delivery boy marked as it is delivered and please give proper status about my order my order no is :OD337043149142517400
Non received my order after 7 days
Order ID - OD336305803259081200
Where is my order showing yet to be waiting for ship,7 days elapsed when it will be shipped
Not yet delivered but marked as delivered
my prepaid order for Sparx 481 men Sandals has not been delivered yet, even though the app is showing it as delivered. The actual expected delivery date was 17th December, but the Flipkart app showed an earlier delivery date of 15th December. On that day, the delivery person called and mentioned that he had forgotten to bring the item and would deliver it the next day. However, even after three days, I still have not received the product at the delivery address.Now, the Flipkart app is showing that the product was delivered on 15th December, which is incorrect, as the item has not been delivered to the resident. Since this is a prepaid order, I kindly request you to urgently verify the delivery status and either arrange for immediate delivery to the correct address
Order details:Product: Sparx 481 men Sandals
Order ID: OD336169941192650100
Refund
I ordered my shoes but I cancelled them and my refund wasn't received to me.I try to contact them but they not respond please help me to get my refund
We have returned the order and till now no one has come to take
We are facing a lot of trouble, till now we are getting messages every day but then again the message of 'unsucessful' is coming.
Pack of two t shirts
I have ordered 2packs of 4tishirt but I received only one pack of two tshirt
. You have cut double amount 200 rupees from my account . Please refund my money .
Fake product
Totally fraud the item was too old and quality is zero,
Changed the original order pack and replaced the roadside product and packed as if came from delivery partner, mesho is best, mantra is also, Amazon is also a best but shopsy is the big fraud and delivery boys of ekart is big fraud please dear public be aware of this scam
Main 5G phone milaya tha 4G ka to copy a gaya hai
Isko mein return kaise karen
Cancel order
Fir whom I ordered vivo t4 5g is no longer available to receive that phone..so I request you to cancel my order mentioned above n refund my whole money order id OD435904437974491100
Odele baby waker
Why my order delivere delivery delayed
Very very disappoint from Flipkart service
Give you zero rating for your delivery process it takes already 22 days to deliver delay order and now you say it takes more time about 7 days more to deliver parcel
I want my order fast delivery service in one day very very very disappoint from Flipkart service
Refund is not received
My order is not came on exact date then I have cancelled my order and it's now 3 days over my refund is not receive order no OD335657020395688100
Regarding the complaint for exchange and delivery
Talked to the customer many times but my problem was not solved nor was any action taken on it. I had to write this mail because the condition given by your delivery person who came to give the delivery was not correct. The problem was the same even after ordering the mobile twice. I have been talking to the customer since 3 days but my complaint is not being registered nor is any action being taken. The delivery person is saying that no matter where you call, nothing will happen, now even I have started feeling this. Due to all this, my time was wasted and no one is counting the value of the trouble I faced. I hope my problem will be solved as soon as possible.
Filipcart blocked account
Sir my account blocked without any reason please check the reason and unblock my account
For unblock account
Sir my account blocked without any reason please check the reason and unblock my account
My account block
Search my account is blocked and without any regions please check you and block my account please help me
Unblock account please
Unblock account please
My account blocked
Without any reason my account blocked yesterday please unblock my account
Block my flipcard account
Please unblock my account
Mera Flipkart account block
Mera Flipkart account block ho gaya hai or shopsy kabhi block ho gaye hain please unblock kar dijiye main aapse hath jodkar gujarish Karti hu please help me jis bhi galti ki vajah se block hua hai galti aap dobara nahin hogi please
Blocked my account
Please help me my account is blocked
Delevery boy cencel my order
Mera order kyu cancel Kiya delevery boy ne delevery boy apni marji se order cencel kr dete h kya order delevery date 14/09/2025 thi delevery boy ne 13 ko hi cencel kar diya
delivery related
The delivery agent did not contact me they will try to cancel my order my 4order cancelled they do not try to deliverd i need an explaintion about the courier service alappuzha They told he did not delivered any my produ ct
pickup boy has not picked up my order
Dear Sir,
The pickup boy has not picked up my order yet. Kindly check the status and arrange the pickup as soon as possible.
OD437724635796898100
OD337692506956911100
Thank you.
Even mera order bhi khud
Even mera order bhi khud cancel hogaya Maine prepaid order Kiya tha...
Amount atleast refund kardo ya hamara order reschedule karke deliver kro
Enquiry on Book
The Washington Manual Of Medical Therapeutics, has had pages of 1074 only which is very less from other supplier's supplied book. You did not mention the edition year at all. Just inscripted 35th edition only. Pl. clarify the same. I have yet to book the book after your clirifications. other house's book total pages have been 1438 nos.
Thanks,
Voltas Beko 6.5 kg Semi automatic
Dear Sir,
Greetings!
I am writing to express my disappointment regarding the rejection of my claim to return the defective washing machine Voltas Beko 6.5 kg Semi automatic purchased from your platform Flipkart. Despite discussing the issue with your executive over the phone, I was informed that my claim was not valid due to the 7-day return policy.
However, I would like to clarify that I purchased the washing machine and discovered it was defective (water leakage and noise due to a jammed shock absorber) on the same day. I promptly applied for a return within the 7-day timeframe. Your executive's advice to contact the authorized service center further confirmed that the machine requires replacement of the shock absorber and water pipe.
Given that this is a brand-new washing machine that requires repairs from day one, I believe it should be replaced or returned. I request you to reconsider my claim and facilitate the return process at the earliest.
Regards,
S P Srivastava
Unblock number
Submitted by Sathish (not verified) on Tue, 19/08/2025
From Filpkart I don't Know why My Account Is Blocked
Please Unblock My Filpkart Account
Unblock
Unblock my account
Unlock my account
Unblock my account
The item was not picked up nd
The item was not picked up nd it is showing returned nd refunded but not refunded in my mini statement with not picking up . also got damaged ad lost item ..order id OD435123661296010100.At this rate i will stop purchasing from flipkart though the money is less .it happened earlier too. So worst .
Not received my order
I ordered vivo t4 phone on 9th August 2025 and paid a sum of 17826 and delivery date was the very next day but after 3 days pass i didn't receive my phone and when I try to contact Flipkart service they are not giving me right answer, I am anxious about my money, please resolve my issue.
Where is my two orders? Shirt&Saree
Please give me my payment because my product doesn't received at that time. My payment mode is online.
Refund my money
सर मैंने 3 आईटम का आर्डर किया गया एक
3 पैसे दिए रिफंड एक का ही आया
बाकी के पैसे कब मिलेगा
Installation pending
Vey very bad experience , I buy Samsung HD led tv by flipkart But after delivered no one came for installation , it's installation is free.
Installation person also blocked my no & I tried in this no also 9304570XXX
Flipkart top management pls look into this matter .it is very serious no one will buy product
The item was not delivered
The item was not delivered but it is showing as delivered, otherwise there would be no delivery, no call came, no OTP was taken and it is showing as delivered but I did not receive it
wrong product received
My OrderID Is od335024143654298400 amish mehta i have received wrong product
i order killer 1storm and 2 wave deoderent ( 1 green, 2 black ) but i have received 1 storm and 2 marine which is not included in my order( 1 red , 2 black) i know product is non refundable,but wrong product is changeble. so please change and oblige
Money loss
Order id-OD335039126956886200
TOTAL ORDER 32 ITEMS BUT THEY DILVER 17 ITEMS OTHER ITEM ALSO SHOW ME DELIVERY DONE BUT WHERE THEY DON'T KNOW. I ALSO COMPLAIN IN FLIPKART APP BUT THEY REJECT ALL REFUND THEY SAID SELLER NOT REPLY. AND SELLER OLREDY DELIVERY DONE..WITHOUT OTP HOW TO DONE DELIVERY THEY DON'T KNOW.. SO PLEASE DON'T BUY ANY THING ON FLIPKART APP THEY ARE THEIF (CHORE HAI). CHORO KA APP FLIPKART. I ORDER RS, 5726 RUPEES. IF YOU BUY ANY THING HERE YOU LOSS YOUR MONEY. SO DONT BUY..
Consumer forum
Why you are not complaining at consumer forum regarding this coz I saw there is an platform fees they charge with every order.But if you cancelled your order within 30 minutes without using a product then why they charged platform fees from lots of people's it's a scam from Flipkart which is not seen by anyone lots of people's cancelled there order for so many reasons but if they not refund the fees they earn about 1000 cancellation per day fees 7000 per day which cost in a year about Rs 2555000.in a year which is very huge.please someone light on this comment.
UPI refund
I have cancelled an order on 14th July,202/- rupees till now there wasn't any credit in my bank statement, and the cancelled order was showing refund completed.please refund my money as early as possible.
Status of my order
Status of my order
My order no.OD334787790436425100
I ordered 9 sarees but I got
I ordered 9 sarees but I got only 2 sarees and i fully paid for that again i pur return and refund for that but now I get the amount of only 2 sarees , flipkart cheated me I'm gonna complaint in consumer Court
Mobile is off and old
Samsung phone juno bandh mokli paise lutvana dhandha kariya se. Pablic ne online na name lutvani kari se
Refund not received
On 8 june I have paid Rs. 193 by upi(gpay), app shows it refunded my money on 17 june but no transaction shows in my bank account, in passbook and even in gpay,and same kind of things happen 2 months ago same position, kindly request that atleast don't brake customers trust.
Refund not received
I have paid 161 rs for a product and they didn't deliver the product and cancel it by themselves without any information and after that it shows refund is credited on but I didn't get any refund in my bank as well as in upi id
it's not fare
I want to download invoice of order
I am unable to download of my order ID -OD431152673790556100
Please help me this is very urgent
Regarding download invoice
Sir I want to download a invoice.. please send me a invoice my oder id is OD327756955418542100
Order invoice
Order ID - OD432414433884289100
Give the invoice to this order
I need a in invoice for my order i have not got email.
I need a in invoice for my order i have not got email.
Bad experience
Absolutely infuriated with this site. I strongly warn everyone — do NOT buy from here.
I requested a return ages ago, and while they keep claiming the pickup is arranged, it’s never actually happening. I’ve called their so-called customer service multiple times, and every single time they just parrot the same robotic line: “please wait till the timeline.”
To make matters worse, Muskan from their escalation team had the audacity to disconnect my call when I asked for the escalation email address. She told me it can’t be shared as per their policy, and when I demanded to know where this policy is documented, she casually replied, “It’s not.”
This is beyond unacceptable — it’s disrespectful, dishonest, and just outright shady. Avoid this site at all costs.
Complaint regarding delivery agent
I have ordered a ladies wrist watch on flipkart. The item reached my delivery agent by the time it was expected to get delivered. While waiting for it's delivery,i got a WhatsApp message from flipkart mentioning about the cancellation of the order. When i tried to find out the reason, i got a rely that due to adverse weather conditions in my area caused cancellation. Let me tell you that we are living in area inhabited by human population only. These days due to rain some of our roads where blocked. But we also drived out and in during the same days. Other e- com like meesho delivered things. Omly thing the delivery agent could have made a call. He was irritated with me last time for i have ordered soap powder from flipkart. He asked me can't you go to shop and buy it? If it is not meant to buy why flipkart is selling it?? We order because we get some reduction. Shopkeeper won't reduce a single penny from its MRP. When we order thongs only the delivery boy also have the job, right? Very bad.
PLATFORM CHARGES ISSUE
Y WE SHOULD PAY PLATFORM CHARGES IN EVERY ORDER
Wrong item/Missing item
Order ID: OD334432546594254200...URGENT
I have received wrong material in the subject order
Order delivered at 6:30pm on 19th May 2025
I received Good night mosquito killer instead of Flipcart Toilet cleaner Lavender
Good night item was returned to the delivery agent.
Since the delivery agent has not updated the status, I cannot log a complaint
Your chatbot is pathetic.
To chat, I need to pay $5 which is huge even if refundable. I do not want to pay
Why can't your expert just connect.
Chatbot informs about this towards the last and chat ends
Kindly deliver the missing item