Samsung India Customer Care 1800 3000 8282

Organization: 
Toll free Number(s): 
  • 1800 3000 8282
  • 1800 266 8282
  • 1800 110 011
  • 1855 726 8721
  • 1800 726 7864
All India Number(s): 
  • 30308282 (With City STD Code)

Call Samsung Customer Care by Phone

Call Timings: 9am to 8 pm, Mon-Sun

All India Numbers

(your city std code) 30308282

Toll free Numbers

1800 3000 8282

1800 266 8282

1800 110 011

SMS Service:

SMS CARE to 54242

Troubleshooting your products

You can visit Samsung troubleshooting to find product guides to help you troubleshoot

Samsung downloads( drivers, manuals, tools etc)

Use your product number and visit downloads area to download the related stuff.

Samsung live chat

You can chat with Samsung support personnel online at 11 am to 6 pm on Monday-Saturday, excluding national holidays. Have your product number, serial number ready.

Find your local city Samsung Service Center Address

You can search for local Samsung service centers for all types of Samsung products


Comments

not repair my mobil by service center

sir
maine apna mobil samsung dual core i8262 set service center raebareli advance marketing sarvoday nagar raebareli me 28-08-14 ko diya tha jo abhi tak nahi bana hai kripya jald banwa de

I WANT A NEW BATTERY

MY PHONE'S BATTERY IS DOWN ALREADY, SO I WANT A NEW ONE. MAY I GET A BATTERY IN BARRACKPORE SERVICE CARE ?
ACTUALLY I LOST MY ORIGINAL CASH BILL.

camera hanging

Dear Sir,
I have Samsung Digi.Cam ES10. Whenever I press start button it takes long time to start. At the beginning there is just white colored screen. After pressing the start button again 2/3 times thereafter it starts. There is another problem too i.e. whenever I press zoom+ or - switch it directly opens the Menu function ! Menu function & Zoom function itself aren't working. Overall the behavior of the Cam. seems abnormal. Is there a problem regarding the software of Camera ?

Is original software of ES10 available on net ?

With regards,

Sanjay Kurkure.

Mobile Find request

Hello Sir,
Please note the complain of my lost mobile phone from office at 9:00 AM (I.e. 03/07/2014)

Name:Sivakumar P
Address: Mechanical Engineer,Madras Sugars Ltd,Thirukoilur,Villupuram-605602,Tamil Nadu,Phone-9600844691
Phone Model:Samsung galaxy young s6312
Make:Samsung
Last used number: 9894709443(Airtel) & 9842764554 (Vodafone)
Email for communication:moorthiceg [at] gmail [dot] com
Missed date:03/07/2014
IMEI No: 356519051648318

Battery problem.

Bought Samsung galaxy's duos GTS7562 April 2013.problem is the battery .phone goes off after two calls ,does not take .but when put on charging within minutes shows fully charged.

HOW TO CONNECT MOBILE INTERNET ACCESS THROUGH PC

I am having samsung galaxy grand GT-I9082. I am not able to connect my mobile internet access through pc using USB tethering and WI-FI. Can you tell me how to connect?

Corby Colours S3653(not working in BSNL out going calls)

Corby Colours S3653(not working in BSNL out going calls)

mobile complaint

dear sir my cell samsung s duos s7562 is auto switch of i visit customer care of 2 time but not solve my problam

hi

Same my problem in my phone dude

0841816864 this my no. Plz call me

loss of mobile phone

this is to inform you that my mobile phone samsung galaxy s3 of white colour was stolen/loss from kolkata metro i would request you pls trace my cell phone it imei no 353719054411390 i have loged a complain with the police so i would request you to pls help me to find this phone as it is very important for me as it is a very costly phone pls trace it and contact me as soon as possible my alternate no is 9331325660

Auto call find

sir/mam,
my mobile is recived auto call in my other number

mobile is showin mobile image on screen

please give me solution of this what i do now

my freez no coling problem

dear sir, my your samsung prodect is no coling problem my prodect not a 1 year complet thankes & regard dharmendr sinh vala +919909307955 +919510417555

my freez no coling problem

dear sir, my your samsung prodect is no coling problem my prodect not a 1 year complet thankes & regard dharmendr sinh vala +919909307955 +919510417555

no proper response at kurnool service centre

i submitted my handset at sai gautam service centre kurnool . handset had some display problem it was showing some message like connecting to pc, and some sort of sound problem while changing profiles.handset is samsung corby pro IMEI :352206/04/384027/8 S/N :RVUB400115W.at service centre they kept handset for two days charged one seventy rupees, but the problem has not been rectified. even formating was also not done. they did not give any explanations to what the problem was, customer response is poor

Mobile theft

Sir,
I am a customer of your company and purchased your product GT-I9082MBA-metallic Blue in 09/03/2013 i but unfortunately my mobile phone is robbed in Mysore in INDIA dated 15 May 2013 . My IMEI no is 355886050305534 After the instant of theft I recognised and filed a complaint to the police authorities .I have purchased your item in Kerala ,Palakkad District CM Enterprises ,CI shopping complex .

Kindly trace my mobile phone and give my detailed information through phone ( no:0-91- 9048435520)as soon as possible

Power chord problem

Can you send your local Service franchasiee team to check the same

i am not able to open my samsung galaxy tab 2 P3100.

I had secured my tab with pattern but someone entered wrong pattern for several times and now although i am entering correct backup pin i am not able to open my tab please say how can i open it??????Everytime i enter the pin it says incorrect backup pin.

delay and irresponsiblie of the customer care

I have SamsungLCD TV 32" ON31/03/2013 I HAD COMPLAINTED TO THE SAMSUNG COSTOMER CARE AND THEY CAME AND TOOK AWAY SOME PART OF THE TV . NOW THEY ARE TELLING THE COMPLAIN HAS NOT BEEN RECTIFIED AND IF I WANT THEY WILL COME AND FIT A NEW PANEL WHICH IS SO EXPENSIVE

Want to increase RAM Memory on NOTE...

Kindly let me know if the RAM Memory can be increased on my samsung galaxy note.

upgrade os 2.3 to 4.0

dear sir/mam
i want upgrade my galaxy y OS 2.3.6 to 4.0 can it possible??.
please help me.....
thank you...

lost my GALAXY S

I have my phone yesterday 10-03-13 at 11 pm night at a mass rush at Lingaraj Temple, Bhubaneswar ,Orissa...
I wanted to enquiry about my 15 digit no of my mobile phone..It wil be convenient and helpful for me to find as unfortunately Im nt getting my mobile phone purchase details...
my address-laxmisagar,c/no-cottage-A ,HETC Campus,JHARPADA,Bhubaneswar,Orissa-751006..
contact no -98610 44010, 98611 48098

Lost Samsung Galaxy Y

Hi,
Dear Sir/Mam

I lost my galaxy Y GS-5360 phone. It's my humble request to you that please trace my phone as soon as possible.
IMEI no. *359462/04/050830/0*
phone colour is Metalic Grey.
Lost from Sec-8/c madhya marg Chandigarh.

Thanks & Regards
Laxmi
9357418155

Problem with my new samsung galaxy tab 2

I m facing the problem while using camera.....when i click photo in sun light it shows only dark gray pics and now camera is not working...what the hell is this............r u selling these kinds of products.......
i m very unhappy with this .......and i will go to consumer court regarding this......

lost galaxy y Duas S-6102 mobile

Hi,
I lost my galaxy y S-6102 phone. Can you guys please trace my mobile use of my imei no.
IMEI no. 359828047424685
s/n-RZ 10536RC9L
i request you too please trace my cell phone..and
if any kind of information you take about that se please contact me on my alternate Contact no:8888875447
phone colour is white.
Lost from Bajaj Nagar, Waluj, Aurangabad.
Lost Date:- 23-02-2013 07:00 pm
Regards
Shivaji Lokhande
Aurangabad

Missing samsung galaxy y mobile

respected sir/madam

i want to say that i have lost my mobile from 21st february2013.it was purchased on 01-09-2012. its IMEI NO is 352384052230697. i have given a complaint in police station.still haven't find it. so please trace it and contact me through my email.

samsung Galaxy y (single sim)
Model no. GT-S5360

with regards
Asha Rani

Hanging ...

i bought my new samsung galaxy s duos (GT-s7562) on 13/10/2012 ...
This phone is hanging too much while using contact app, sms app, playing games ... so i go for a samsung care support at my city and They had to flash my phone and install latest improvement updates also ... but it's still laggin while using app. and hanging to much ... i take out the bettery to restart my phone when Hanging ... i cant under stand that, why samsung brand is not able to solve this problem and why can't lounch a successful device for people ... i pay 17000 for this Smart phone but then why samsung Qualities phor mobile is too poor ...?

Restart Phone after every call

Dear Sir,

I have SAMSUNG GALAXY Y (Purchase on 12th November 2011)
Since last 1 week I am facing one big problem. Problem is after every call phone getting restart automatically.

Please do let us know the solution.

Indrajit Basak
+91-9735745017

I Lost Samsung Champ Deluxe dous C3312

24/1/2013 i lost my Samsung Champ Deluxe duos C3312 in Mankhurd mumbai
IMEI NO -354158052299797
354159052299795 please trace my mobile use of my imei no
contact me email id -pranjalirankhambe06 [at] gmail [dot] com

sorry i have wrong IMEI NO TYPE

Hello,
sorry i have wrong IMEI NO TYPE
Please note the my previas complaint is wrong

Complain of Lost Mobile Phone - Samsung S- 5233

Hello,
Please note the complain of my lost mobile phone from my home at 7:00 PM (I.e. 27/01/2012)

Your Name:Hement khapli
Address:gharkul aap near dr.davle hospital tilakwadi yavatmal(maharashtra)
Phone Model:Samsung galxy y dos S- 5233
Make:Samsung
Last used number: 8380940910 (Idea) & 8307359566 (airtel) 9096449401
Email for communication:swarupa [dot] khapli [at] yahoo [dot] in
Missed date:27/01/2012)
IMEI No: 357202032121445

UNABLE TO CONNECT THE MOBILE TO PC

I HAVE A MOBILE MODEL NO C 3322 DOUS PHONE BUT I CAN'T CONNECT TO MY HP PC WITH CONFI- WINDOUS 8 SO KINDLY GUIDE MU
8093181415

lost galaxy y mobile

Hi,

I lost my galaxy y phone. Can you guys please trace my phone.
IMEI no. 359961044175917
phone colour is white.
Lost from rohtak haryana

Contact no.9812221465

Regards
ashish

smsung SGH D780 cabinet (out body) replacement

is it possible in samsung service center ???
what is the cost??

Lost My Samsung Champ Deluxe

dear sir/ma'm, my samsung Chanp Dalux C3312 the IMEI no. of that set is:353862/05/115092/4*:35386305/115092/2 the color of set is White. if any kind of information you take about that se please contect me on my alternet no:/9035804883. thank u sir/ma'm

Lost galaxy note N7000 phone.

Hi,

I lost my galaxy note phone. Can you guys please trace my phone.
IMEI no. 352935055017249
phone colour is white.
Lost from V3S mall in laxmi nagar, delhi

Contact no. 9953890088

Regards
Nidhi

trace mobile no.

sorry , first you can complaint on near police , and send a zerox copy on samsung care or service center after 7 day's
our mo. company trace your mo. and you can find there information .

thank,s

regarded ,rampal

Lost samsung galaxy note

Hii All,

Can anyone please help me out in finding out my phone....Galaxy note N700
IMEI no. 352935055017249.
contact me :- nidhs [dot] malik [at] gmail [dot] com

Mobile C3312 not getting charged

Dear sir/madam

This is to inform you that I have purchased SAMSUNG Mobile c3312 on 14.10.2012 belgaum Karnataka.now it was found that mobile is not getting charged due to the adaptor problem,while connecting USB data cable also it found not taking, I think may be of some technical problem, before 15days I have approached service centre at Esplanade Kolkata and they are not in a position to solve the issue but saying problem in adapter happen from my side.Now what ill be the use of mobile I have purchased with warrenty of one year and my adapter warrenty get to expiry soon. Please take necessary steps to get solved my issue.

I have never expected that I will have to face like
this sort of false assurance after buying the brand
like "SAMSUNG". Never again in my life I will buy SAMSUNG products nor I
will suggest anyone to buy because customer service is not good.Like this
you all are loosing your esteemed customers.

Looking forward from you at the earliest
Informed to customer care representative also before three days via tollfree number

thanks and regards,

M.D.Prince Joseph
Kolkata

complaint regarding service centre

respected sir/madam,
I have given my samsung mobile Galaxy Y duos S6102, for the problem of repeated blinking and low sound at Sri Padma customer care, puducherry. My work order number is H12L1232. It is since nearly two weeks they have not taken any steps to rectify the problem. Every time they are telling that they didn't received the spare parts from the company. kindly take necessary steps to rectify this back log in their services.
Thanking you.

Delay in Repairing my Mobile and Enhancing cost of Repairment

Dear Sir,

I have a samsung mobile model no. GT-B5310 . The belt of this mobile was out of order and I submitted this mobile for repair at Samsung Authorized Service Centre Pacetel Communication Pvt. Ltd. , C-59, Near Punjabi Zaika Restaurant, Lajpat Nagar-II, New Delhi on 17-11-2012, and they deposited my mobile vide receipt No. 4142025894 through my colleague Kailash Chander and told me that we would call back to you within 7 days, however, they didn't call back me. I myself rang to the showroom several times and every time their response is that your phone is not yet ready. About 15 days ago, they told me to take your mobile as the parts of mobile could not be imported and cannot be repaired. How can a reputed company like Samsung can provide such Service?

They have asked me Rs. 1500/- initially and after a month, they are again asking me Rs. 1500/- to repair the same.

I would be grateful if you will kindly let me know the status of this mobile and how many more days will you take to repair the same.

Kuber Singh Rautela

poor services of samsung care center, chandigarh

i bought my samsung galaxy S2 on 13th november 2012, and within 2 days of the purchase i was facing LCD problems (the LCD of my phone gets off automatically and to on the phone i have to open my phone take battery out n switch it on). i went to the sector-18 samsung care center, chandigarh. they said it is the software problem, they updated the software.. and 2 days i was facing the same problem... then they said to change the SIM card giving reasons that there are samsung airtel problems... i changed my SIM n again i was facing the same problem..... this is so humiliating, it is my new phone n i am facing this problem and he service center people are not doing anything..... it is a manufacturing defect i should get the phone replaced....
please reply....

Samsung festival offer

I won Samsung GURU 1200 mobile phone in Samsung Festival Offer.... Three cheers for samsung......

Gajender Singh

Mobile Lost Glaxay y ST6102

lost in Ghaziabad Railway Station at 11:00 am 10/12/2012

EMI:- 352272056064107, 352272056064105

my address :- g30/314 sec03 Rohini
Delhi-110085

Cell No. 8882177772, 7503369872, 8459757997

Galaxy Ace camara dust collect Problem

my mobile phone galaxy ace has collected the so much dust i want solution for that

Open the panel cover and

Open the panel cover and brush it up with a smooth bristles brush and clean it...

Complaints regarding Samsung service centre shillong

I gave my samsung LCD monitor with blinking problem to Samsung Service Centre Shillong (la monte enterprise) on 8th of Sep 2012 to rectify its problem at the earliest but till date(almost 3 month) they havent rectified the problem and every time they have the same answer that they havent yet received the part, they dont even bother to inform the customere. Its the worst service centre I have seen, Samsung should better close it.

poor performence and delay in servicing

respected sir,
i had given my Samsung galaxy GTS 5670 for servicing in the authorized service center in calicut, kerala. the compliant was with the charging pin. they took it about 1 month to replace it. again after 1 week, i got the same compliant with a small change; when it is connected with the charger, it will be showing a charging symbol but not getting charged. when i again took it to the service center, they told me that they will give it with in two days. but i had not got any response for 1 week. then when i went there, they gave it back telling that the compliant was repaired. but when i checked it, everything in my mobile phone was deleted. they had formatted it without informing me. i just lost all my important data and my contacts. when i asked about it, they had not given me any explanation; not even a sorry. the most heartbreaking factor is that the compliant was not corrected. it is so humiliating that a company like Samsung having this type of service center who cannot service a mobile phone with a simple compliant

Complain of Lost Mobile Phone - Samsung GT – B 7722

Hello,

Please note the complain of my lost mobile phone from my home at 10:00 PM (I.e. 18/11/2012)

Your Name:Gaurav Shah
Address:Indore
Phone Model:Samsung GT – B 7722
Make:Samsung
Last used number: 9756289164 (Idea) & 8307359566 (Reliance) Saharanpur (U.P.)
Email for communication:megauravshah [at] yahoo [dot] com
Missed date:18/11/2012
IMEI No: 355317043235208

Thanks & Regards
Gaurav

Regarding festival gift offer

Sir,
I got a message frm your end (LM - SAMPRO) to my mobile no. 9446868683 on 29/10/2012 that " your gift for Samsung festival offer has been shipped via Blue Dart AWB no 47535809090. For details contact 1800 123 1070." But the gift not get till this time. I enquired at Blue Dart Thrissur, the same returned to Digitel India, Gurgoan 122001 and reached at Gurgoan on 01/11/2012 with AWB no. 13664656832 due wrong PIN & without phone number. Please arrange to send the gift & ensure to reach the same on the following address.

Thanks
GUPTHAN C V
CHATHAMANGALATH MANA
SREYAS NAGAR
OLLUKKARA.P.O.
THRISSUR - 680 655
KERALA STATE

poor customer dealing

i have purchased a new refrigerator and micro wave oven from uttam sales jamshedpur-831001 on 12.11.2012 and till this day they have not arranged to install the items.dealer doesnot receives call.this is your quality of service after sale.

samsung washing machine

my samsung washing machine 6kg model no. WT8202 repair karwana hai.

Microwave service compalin

Due to some accident the glass of the door has been broken in August-12 . I have registered a complain regarding my microwave in our local customer service centre at Tinsukia. But till date the defective parts not replaced.

about battery

please tell me price of Samsung battery model EB494358VU.

Change my Mobile Phone

Hi,
Myself Vijay Pal Tiwari from Bhopal i have brought a Samsung galaxy ACE before 2 month, yesterday(8.11.2012) once time a massage shown battery low, when we have connected for charging then shown charging but a second of time my phone was switch off, after that it not switch on.
I hearty request to pls change my phone ASAP........
if any other information regarding phone details pls contact any time my mob no is 8982245347,

Thanks & Regards,
Vijay pal Tiwari

Change my mobile

I Surendra Pratap Singh (S.P SINGH) purchase a new samsung galaxy ace plus (model no. s7500) on 10 may 1012
One day a message shown on my phone battery low I put in carging the phone switch off automatically and it do not swtich on so I shown at samsung service centre in gorakhpur . They changed the battery but the problem is same .So I again go there they told me that the problem is in phone & the battery backup will only 2 hours (with out any use) .I heartly request to change my mobilephone

Cange my mobile

I S.P Singh have brought a Samsung galaxy ace S7500 before 5 month,at 10May2012 once time a massage shown battery low, when we have connected for charging then shown charging but a second of time my phone was switch off, after that it not switch on.
I hearty request to pls change my phone ........ I have changed my phone's battery at Samsung service centre in Gorakhpur
if any other information regarding phone details pls contact any time my mob no is 8795832332

Improper Service

I have purchased one Samsung LCD Monitor (18.5" TFT) with Serial No.- CM19HPGSA01097 on 02-11-2009. But from the last few months I'm observing that the Monitor Screen gets Yellowish and 12 to 13 dark spots is found in the screen. As a result I couldn't able to work properly. I have lodged a complaint over phone regarding this issue in the beginning of September 2012 to Sumsung Service Centre, Haldia, Purba Midnapur but they came to attend the call on 27-09-2012. After observing the problem they told us that we would replace the Monitor as early as possible. But they didn't came nor they contact us. So, I called them on 3-11-2012 regarding the same. Today they called me & told me that monitor is out of stock so they couldn't able to replace the same, so as an alternative they told us to give 55% of the amount of the Monitor Cost as this is their warranty policy.

I have heard a good will about Samsung Products but if this kind of service a customer get then I would never suggest any one to buy samsung products. If this was your warranty policy then one must many times think to buy sumsung products. So, it is my earnest request to kindly take necessary action to replace the same otherwise I have to raise the issue to Consumer Forum.

Worst Service Of Samsung

Hi
THis is Debojit From Kolkata. I have recently purchased a Samsung Smart 3D LED TV model ES8000 55 inch from a Kolkata Branch Office of Samsung India Electronics Pvt Ltd from 10A Lee Road.
I purchased it on 26th Dec 2011 and today is 3rd Nov 2012 . It was running good but yesterday it was suddenly turned off & there after I cannot turn it on. Whenever I am trying, screen just flick like its getting on but nothing is happening, power light blinking only. Till now nobody has came for repair. Customer service people promise me daily that it will be surely done today upto 8 PM. But no result. So I called up an experienced Installation person and he did it nicely. But same problem happens. But it should have been done by Samsung without even making a call.

Finally I got a call from an Samsung Engineer on 14th Oct. He said he will send somone today by 6PM. Believe me I have called him from 6PM till 8PM, 8times, but he is not even responding to my call.

Today somebody else called me and said I am coming now(without appointment). I told him I am in office now so please come in the evening at 6 PM. He started cripping how can I come in the evening as I have some visit in that place so thought of coming now. When I asked him your appintment was on 14th Oct he didn't have any answer. Lets see if he comes today. But he didn't came.

But I must say It is really a bad experience from Samsung people till now as I am Unhappy with Samsung Customer service. Becoz ur service centre is doing the worst work.

Please I requested everyone and everybody not to by any Samsung products such as LED TV, Mobile, Air Conditioner, Refrigerator, Washing Machine,Camera, Camcorder etc. Always buy Sony products or LG products. As these service centers are very very good.

galaxy y duos. GT 6102

i purchase galaxy y duos since two monthes. now i am facing a battery problem. when i charge my ph that time it not charged battery or its battery goes low when i charge it.......

s2

i bought my galaxy s2 2 months back. and now i am facing camera issues.
THERE IS A RED SPOT IN THE CENTR WHEN EVER I CLICK PICS IN LOW LIGHT CONDITIONS.
At the time of purchase i was not aware of it. Sonce tge time i encountered the problem , i tried to find some solition on intrnet, where i came to know that its a common prob on s2 n even on Note.
samsung is not doing any thing, even service center on in my locality hav no idea abt this prob (which is quite common).
they suggest there mist b dust or hv to change the camera pannel.but i hv read that people even got there cell and camera replaced,but prb did not solve.
i dnt want service center ppl to open my device without any permanent solu.coz i hv exp ther not so gud experties wit my previous samsung
device.
n i dnt want to take risk this time.
so plz tell me a permanent solution for this.
regards
Tanuj

About Service of Samsung Company

I am Sanjeev Kumar from Patna. I bought Samsung LCD model D-580 from M/s Aditya Vision, Bailey Road, Patna on 12/05/2012. On 16.08.2012 i found a vertical line in my above LCD so i lodged a complain to Samsung Customer Care on 20.08.2012. The Customer care executive told me the complain ID 8442412158 and after two days one engineer of samsung visited at my house after check-up he told me that the panel shuld be replace with in seven days. But one visited again for the same then I again contacted the concern service centre then Mr. Sudhir Kumar, ESC. Manager of Patna Service Centre told me please submit the original copy of the money receipt which was issues by the dealer M/s Aditya Vision, Bailey Road, Patna then i submitted the original copy of the said money receipt and take acknowledgement on which Mr. Sudhir Kumar signed there with their contact number on 08.09.2012 but till date there is no response.

I have purchased a mobile-GT-C3312 Through Snapdeal

Now, I want to Register my newly purchased product ( Moblle Samsung Champ Delux C3312 01916884 IMEI:354158053580682

Manabendra Kundu
9475247406

Repairs of Samsung vacuum cleaner

Hello there

I had called your service center at 1800-110-011 mutliple times regarding the repairs of Samsung vacuum cleaner in my house during the last two months. I get a standard reply saying that Samsung doesn't repair vacuum cleaners in India. Today , I spoke a person by name Arvind in the call center . The attitude seems to be cutting off the line and terminate the call. Even today, I got the same reply.

I told him that I had already bought the vacuum cleaner and he asked me to go to same dealer for servicing from where I bought the vacuum cleaner as if I don't know anything. I informed him that the dealer is no longer there.
Then I got the following address:

No 13 3rd 4th flr oppo yes bank prestige bild above dhanalkshmi bank katurba road-samsung

When I asked him whether it is Samsung own service center or its authorised service center , he referred to the latter?

I asked him when Samsung can't repair, how does he expect the authorised service to rectify the fault on the vacuum cleaner , he replied asking me to contact them and terminated the call.

Not sure why such an arrogant behaviour from the Samsung Call centers? I need to repair the machine and can someone respond pls?

regards

”Redressal of Grievance for Nikhil Kohli-Complaint Number -84462

Re:”Redressal of Grievance for Nikhil Kohli-Complaint Number -8446214545/Model Number: UA 32EH6030/Serial No: MQKW3PBC903292T”

Dear Sir,
It is with sheer disgust at your people in Samsung Kolkata ,that I pen my grievance to you.
A brand is built over time by the honesty & integrity of the people behind it—the abhorrent & despicable behavior reflected by your people washes away the goodwill of your past.
I have been an ardent & loyal consumer of Samsung electronics for the past 10 years till I bought my last TV set on the 5th of Oct 2012 from Sales Emporium, your dis-serving & nonchalant dealer in Kolkata.
My Complaint:-The USB socket reflects ‘device disconnected’ after I play either an MP3 or a movie format—As is the norm I registered my tele- complaint on the 17th Of Oct 2012(ref No as Above) with the intent that the problem will be resolved.
I was laboring under a misapprehension since my problem still remains unresolved to this day and in the interim I encountered very rude behavior & blatant lies from your Samsung staff in Kolkata & outside. The following is the process that ensued for the supposed resolution of my query which has left me feeling disgusted with both your system & the faceless but conniving people moonlighting as service providers behind it :
i)After registering my complaint, the Next morning I receive a call from your NCR office advising me to ‘FIX-IT’ myself
ii)Then I Re-register my complaint immediately and complain against the NCR staff which goes unheard.
iii)Next day a technician shows up in the middle of the day, wastes 50 mins of my time, takes a Xerox of my sales bill without having detected or solved the problem & leaves.
He provides me with the number of a Mr Devraj Dey who happens to be the authority on replacing defective sets.
iv)Next day I call this Devraj Dey (#9831323171)who does NOT receive my calls at first and finally when he does advises me to visit the dealer while reassuring me that by the same evening (18th Oct 2012) my problem will be solved.
On visiting the dealer(Sales Emporium) its owner refuses to speak with me while the salesman who sold me the product eludes me & refuses to give up on his ‘lunch time ‘ to face me at the counter—I wait 25 mins for this salesman while Devraj Dey of Samsung assures me that this dealer will replace my set—This suggestion is Shot Down by the Dealer since it creates ‘complications in their billing cycle’---while I wonder if the term ‘’Service to Consumer’ ever registered in their dictionary.
I leave the counter only to be assured again by Devraj Dey that I shall receive a replacement by the evening—which of course does not happen.
But that same night at 2130 hours Devraj instructs a Samsung technician to call on his behalf and inform me that a ‘software upgradation‘ is being considered for my set.
It is then that I realized that Devraj Dey was both buying & killing time since he did not want to ‘waste a set to replace a defective one’ since his season sales numbers would suffer and in the process I was being harangued by this Liar & toxic human asset from Samsung.

iv)Next day (19the Oct 2012) he sends me a text that another technician would visit me which I outrightly refuse & give him a piece of my mind. Then he again sends me a text wherein he confirms that my TV would get replaced which till date has Obviously not happened.

Sir, my experience constitutes ‘harassment with an intent to deceive’ by Mr Devraj of Samsung.
Devraj Dey has lives without fear of what consequences his ‘cloak & dagger’ actions might bring—is this because he is being shielded by similar human parasites like him on the upper echelons of the corporate ladder who feed off Samsung’s payroll. Have they forgotten that their salaries are being paid by products bought by consumers like me who refuse to suffer the onslaught of disgraceful & reprehensible service in silence.
Is Devraj Dey’s personality the Actual Face of Samsung?
If Not then let the misdemeanors of this turncoat with unobservable leadership skills be taken to task immediately.
I hope that you can get my TV replaced with an apology in writing from your wretched staff-Devraj Dey, since I will not stop this escalation till I get my replacement and grievance are redressed.

In Anticipation

Nikhil Kohli
4A JK Paul Road,
‘Grace’ , 1st Floor,
Kolkata 700038
West Bengal
#9831112917

data share on mobile

Dear sir,
i am anil mohanty.i get a mobile of Samsung GT I8350 before 5 month in orissa. this mobile is so good.i appreciate
the feature of mobile & picture quality . but there have a problem that is i can't data transfer(picture,video,& music) from mobile to PC & PC to mobile .
so please help me for this simple problem which i face.

thanks & regards,
anil kumar mohanty
MOB.09778201739

Delay in Repair

This is with reference to complaint no. 8442296377 with respect to LED TV not working. The complaint has been logged on 12-Oct-2012. Engineer from samsung had visited on 13-Oct-2012 and recommended to change the mother board and provided the estimate. I had given the goahead for it, but till now no one has reverted back not anyone had visited my residence to replace the motherboard. This may kindly be taken up on high priority. Calling customer care again doesn;t help either

Worst service

I have samsung galaxy Y young colour plus cell whose IMEI no. is 351852051338316. I had purchased it in 30 jan 2011. From the month of august, i have been facing display issues like blurred screen. I had given it in samsung service centre at virar west. Aftr some weeks display problm started agn. I agn gave my phone on 4 oct for repairing, they gave me my cel 2day i.e, on 15 oct n agn issue is not solved. I don't know why they kept phone 4 such long time n stil couldn't solve issue. Its vry frustrating to go agn n agn so far. I didn't expectd such a poor servicing from such a high profile brand. The people in the service center do not posess any knowledge. Now agn they hav asked me to keep phone for 3 days nd they do not provide an alternate phone too. I need my phone urgently in good condition. Plz reply to me in email

Lost or Stolen Phone

Phone loss trace my cell phone

loss/stolen of phone

dear sir/ma'm,

my Samsung C 3053 set is lost on 14/10/2012,SUNDAY.
the IMEI no. of that set is: 358571031761974
the color of Black, Sliding Phone.
i request you too please trace my cell phone..and
if any kind of information you take about that se please contact me on my alternate no:+91-9878444083
thank u sir/ma'am

validation of guarantee

Sir i have purchased an samsung galaxy s2 from dubai and now i am having some problem in my phone so i just want to know that is its guarantee will be valid in india or not

service center holding

sir,
i want to hold your samsung service center for mobile store in allahabad so please contact me for more enquiry.

loss of mobile

i lost my cell phone on 11/10/12 at 10.00am with imie no: 352306052854986 at patancheru, kindly trace out where it is. you can contact me on 9951461694. thankyou.

MISLEADING AND POOR SERVICE

I had purchased a Samsung BT-7722( serial No. RGIBA53251R) in November 2011, my mobile no is 9841282339. around 6 months before i got processing and not visible display problem in it & i visited my nearer Saumsung Care centre in T.Nagar chennai.(TECHNO-CARE)Instead of resolving the fault they had created another problem in which flash always remains on while recieving & dialing any call.Again i visited Saumsung Care centre (HI-TECH SOLUTIONS) at ANNA NAGAR because the keys were not working.They said that the key board has to be replaced but this time a new problem created in which all the phone keys left working. By the same day i again visited the center this time they told to change the display and software again. And again after few months i found that the Flash is working by it self and suddenly the DISPLAY again went off.

NOW the complaint No.4139518058 dt.04-10-2012 " the Anna nagar service centre states that I DID OUTSIDE SERVICE WHICH IS LIE AND MISLEADING ME" I AM SURE THAT I DID NOT DO ANY OUTSIDE SERVICE which may please be verified.

I'm very much harassed from all the sequences happened so i request you that kindly take a necessary action upon it.

Delay in repair Washing machine

lodged complaint about spin motor not working my Washing machine MODEL NO.WT78502EG/XTL ON 07-09-2012 and WINTECH SOLUTIONS,CC 36/2695,AZAD ROAD,KALOOR,KOCHI-17,KERALA,PHONE NO.0484-4010282 TAKEN THE SAME FOR REPAIR ON 14-09-2012 .THEY ASSURED IT WILL RETURN WITHIN 3 DAYS.bUT SEVERAL TIMES I ASKED,AND REPLIED THAT NEXT DAY WILL RETURN.AFTER ONE WEEK DUE TO DELAY I PURCHASED NEW ONE.ON 6-10-2012 AFTER 20 DAYS THEY CALL BACK AND TOLD THE SAME WAS REPAIRED AND COST WAS RS.1800/-.I TOLD I WILL GIVE NOMINAL CHARGE DUE TO DELAY AND I PURCHASED NEW ONE.NOW I REQUEST YOU TO RETURN THE SAME

Repair of Samsung Washing Machine

FROM
V.P.Gopalakrishnan,
Lakshmi Bhavan,
Nr.Manthat Vishnu Temple,
Puthiyakavu,MLA Road,
Udayamperoor.P.O,
Ernakulam,
Kerala,Pin-682307
Mobile-9446012727.

TO

The Officer Concerned, SAMSUNG

Sir,
I am a customer of SAMSUNG .In my house my Washing Machine,Two mobile phones,TV,Computer devices all items belongs to Samsung.Now in my Washing Machine Modl No.W78502EG/XTL (Si.No.100752CL301223T) spin motor complaint(Not working while load,but wkg without load),I was registered Complaint in Toll Free number on 07-09-2012 and one person visited from Service Centre on 09-10-2012 and the same was taken to repair centre(Authorised Service Centre,WINTECH SOLUTIONS,CC36/2695,Azad road,Kaloor,Kochi-17,Phone No.0484-4010282) on 14-09-2012 .When I contacted to Cervice Centre the same day assured that it will return on Monday 17-09-2012.But the were not return the same and again I contacted 18-09-2012,they assured next day will give but not done so.Finaly I purchased new one on 20-09-2012.Now on 01-10-2012 they called me and told the machine was repaired and cost was Rs.1800/-.I told them this was more and so far not informed me the cost and also I purchased new one.So I am ready to pay nominal charge.But so far they are not returned the same.So I request you to return the same, which has no major complaint at that time,only complaint was spin motor not working more load,but it worked less load.

Tanking you

V.P.Gopalakrishnan
08-10-2012.
Ernakulam.

No replay

so far noreplay given the samsung fellows.Don't purchase any samsung items these fellows maintance is very poor

Phone loss trace my cell phone

loss/stolen of phone

dear sir/ma'm,

my Samsung E 2232 set is lost on 03/10/2012,WEDNESDAY.
the IMEI no. of that set is: 358045048674587
the color of Black.
i request you too please trace my cell phone..and
if any kind of information you take about that se please contact me on my alternate no:9710724715
thank u sir/ma'am

COMPLAINT

SIR

AZHAR ISLAM ADVOCATE MY SELF

I WANT YOU INFORM THAT MY CLIENT MR NADEEM SAIFI PURCHASED A SAMSUNG GALAXY NOTE MOBILE PHONE, MODEL NAME GT-I9100LKGINU SERIAL NO. RFUBC32005K(358-401-042-609-618) BLACK ON 11-01-12 FROM ESSY DAY MARKET BHARTI RETAIL LTD. OPULENT MALL CHAUDHAYR MADH GHAZIABAD.

UNFORTUNATELY ITS NOT WORKING GOOD I HAVE HANGING PROBLEM IN IT.
AFTER RESTART IT NOT ON AND STOPPED TO SAMSUNG LOGO AND COULD NOT ON.
AFTER THAT IT WENT TO YOUR SERVICE CENTER SHOP NO 112-115 ANSAL SUMEDHA GHAZIABAD AND THERE IS MR SUMIT SAID TOME,"YOUR MOBILE NOT REPAIR NOW AT HERE "
"YOUR MOBILE HAS BEEN OUT OF WARRANTY"
SO MY DEAR SIR
I PURCHASED YOUR SAMSUNG MOBILE FOR ENJOY AND USE ONLY.
I HAVE IN IT ONLY SOFTWARE PROBLEM NOT HARDWARE PROBLEM OR FPCB DAMAGE.

I REQUEST U THAT U REPAIR MOBILE AS SOON
IF U DO NOT TAKE ANY ACTION WITH IN A WEEK I WILL CALL U IN THE CONSUMER COURT AND I WILL BE FREE TO REPORT IN THE COURT AGAINST U AND THE EXPENDITURES WILL BE GOT FROM U IN THE COURT...........

Repair of Washing machine

I have raised a complaint (Ref No : 8446853458) on 27-Sep regarding the repair of my washing machine (Model wa80k6s(seg/xtl)). It's a week now and nobody didn't turned up to attend my complaint. I am very frustated now and unhappy with the way things are going.

Can you please do the needful at the earliest.

Regards
Aji
ph: 09447961715

SAMSUNG WASHING MACHINE DRAIN HOSE PROBLEM

I had purchased samsung fully automatic washing machine model no. WA82V4V in 2010 from BAJAJ ELECTRONICS at panjagutta in Hyderabad. I got a problem with drain hose. water is going slowly outside from the drain hose. It is taking 20 minutes to complete this program. So i need the service engineer mobile no. my contact no is 9985461562. plz do the need full as early as possible.

resolved

This is not a samsung center.

Worst response

I have bought my Samsung Galaxy Tab2 (P3100) on August 22nd. Recently it fell down and the screen got damaged. I have ordered for a new screen touch one week back in Bangalore Samsung service center. Today when I called, they told that there is no stock even in DELHI and it will take some 3 more days. I haven't expect this type of service and delay from a reputed company like Samsung. Even the dealer is not sure that he will get the product or not. Worst response from Samsung care.

Non attendance of service complaint

sir
I am ownner of various samsung products.Recently my washing machine was faulty.complaint was sent to service center.service engineer is unable to fix the problem.he also charged service charge by fooling that he will replace some part next day.but next day he informed that product is not available and my machine is useless now

mobail phone

Memory problam

loss/stolen of phone

loss/stolen of phone

dear sir/ma'm,

my Samsung galaxy s GT-I9003 set is lost on 25/9/2012,TUESDAY.
the IMEI no. of that set is:359930040801107
the color of PLATINUM SILVER.
i request you too please trace my cell phone..and
if any kind of information you take about that se please contact me on my alternate no:9600661690
thank u sir/ma'am

Dear All I purchased a

Dear All

I purchased a Samsung GALAXY ACE DUOS CDMA SCH 1589 IMEI: A00000390F6589 &amp IMEI:359099040649021 purchased by me from Samsung Dealer M/s The New Mobile Mart, R-52 Vikas Marg, Shakarpur, Near Metro Pillor No 44, Delhi 110092 Vide their Invoice Book No 05 Serial No 213 dated 26/08/2012 for Rs 13,350.

Handset since 2nd day started giving troubles and it was submitted to Shakarpur Service center. I wrote to CEO office and they replied under reference no. 8446259366 .

This phone was earlier submitted (on 8th Sept) to Laxmi nagar/Shakarpur Service center but returned to me after 8 days (on 15th Sept) without any issue being attended. Upon request from your office, Handset again has been deposited to same service center on 19th Sept.

There has been a follow up from their Noida office representative namely Mr Jasvinder, Aakaash and Gulshan and all the executives have been quite supportive but service center seems to be bottle neck. I was told that before handing over the handset, a conference call on 24 sept would be arranged between me and service center so as they can confirm that all issues this time have been attended and rectified. But I am still waiting for a conference call.

Service center representative Ms Rachna keeps on asking for the some bill/service request number and bluntly told me that nothing can be done till I don't provide the same to her. Wwhen I requested her to pull the details using my cell no or name or their own CEO office reference number, she arrogantly refused to do so. She even asked me not to write any further mails to CEO office or to them.

With above behavior, I believe, Samsung is not interested to attend the issue/product complaints in a newly supplied handset, return the handset and hence, I demand a refund of the entire amount with an interest of 18% PA for the time since (26th Aug) when I am not able to use the phone. An additional amount of Rs 10,000 also should be paid towards visits/conveyance charges, time spent in service center (it ranges between 4-5 hrs to submit or collect the handset), phone call charges/follow up and all the mental tension and agony I had gone through.

self

mene mobile me #*2668# code daal diya h to iske karan mere mobile me network nahi aa rahe isliye aap meri help kijiye

LED not installed on the wall by company officials

I have purchased samsung 32 inch LED on 19.09.2012. Today i.e. 21/09/2012 the company officials had come for installation of the LED. They however refused to install the LED on the wall in the given bracket. I am very disappointed with samsung service and request you to please install the LED on the wall as the same is lying in a corner unused. This is not what I expected from a company like samsung. Your service level has shocked me and I now demand a refund on the TV purchased as I am not able to view it.

I a senior executive working with a MNC. I fail to understand that how your employees are trained and cannot wall mount a TV, which is their job.

Request you to please look into the matter and solve the matter as a responsible company would do.

loss/stolen of phone

dear sir/ma'm,

my samsung galaxy y set is lost on 15/9/2012,saturday.
the IMEI no. of that set is:359462043977189.
the color of set is gray.
i request you too please trace my cell phonee..and
if any kind of information you take about that se please contect me on my alternet no:9987618689,8879188148
thank u sir/ma'm

lost of smasung galaxy s3

hi ,
i have lost my cell phone(samsung galaxy S3 on 30 th sep 12 in evening in pune on laxmi road.could you please trace my cell and let me know . i hope fomittalr such costly cells u have procedure of findiing it .
my alternate numbers 09373314716\020 65206922

thanx kanika