Email
- zerob [at] ionexchange [dot] co [dot] in (For General Query)
- hws [dot] service [at] ionexchange [dot] co [dot] in (For Customer/Service Support)
Important Links
To Buy Online
For Complaint
Level 1 :
- For any query/complaint you can contact at the details given below:
Contact No.: 022-68486848, 7756043064 (WhatsApp)
Email: zerob [at] ionexchange [dot] co [dot] in , hws [dot] service [at] ionexchange [dot] co [dot] in
- You can also fill this Complaint Form .
Level 2 :
- If your complaint is not resolved, then you can contact the escalation management authority through the details given below:
| Sr No. |
Name |
Contact No. |
Email |
| 1 |
Ms. Poonam Jadhav |
022-68486899 |
escalation [at] ionexchange [dot] co [dot] in |
| 2 |
Mr. Tejas Gholap |
022-68176246 |
tejas [dot] gholap [at] ionexchange [dot] co [dot] in |
Level 3 :
- If your complaint is still not resolved, then you can contact the appellate authority through the details given below:
Name: Madhuri Patil
Contact No.:
9167822950 (Mon-Sat, 10:30am-6:30pm)
Email: madhuri [dot] patil [at] ionexchange [dot] co [dot] in
Registered/Corporate Office
ZeroB Pvt. Ltd.
1st Floor, lon house, Dr Elijah Moses Rd,
Mahalakshmi, Mumbai, Maharashtra 400011
Contact No.: 022-27881234
Social Sites
Comments
Bad service
My water purifier ( Emerald model) prefilter started leaking after service technician did regular service. I have been following up for 1 week now to fix the issue but nobody turned up even after multiple calls to service center, call to RO water solutions Bangalore, escalation etc.
I have ACMC for 2 years still no service. Till the time I did not buy AMC, the response was good. Avoid buying ionexchange purifier. If bought, do not bu y AMC.
Rediculous service
Plz do not buy this product..mr.sidhappa the service head from Karnataka is extremely rude nd mr.prashanth service head in Mysore is very abusive nd rude. Overall very bad product with extremely bad service...
If u want to get scolded and get harrased everytime you call them then plz go ahead with this product...