Zara Customer Care No. 000 800 0501 020

Toll free Number(s): 
  • 000 800 0501 020
All India Number(s): 
  • 0124-4973 500 (India Office)

Support Hours:

Online Store

  • Monday to Friday from 8.30 am to 19.30 pm
    Saturdays from 9.30 am to 6.30 pm


  • Monday to Friday- 8:30 am to 7:30 pm
    Saturdays- 9.30 am to 6:30 pm

Important Links

For Shipping, Product, Payment, Exchange & Return related queries,
please visit Help Center.

Corporate Office (India)

Building -9A, 15th floor, DLF Phase 3
Gurgaon 122002, Haryana 
Phone: 0124-4973500
Fax number: 0124-4973510

Social Sites


Refund didn't get yet

I returned my product and
I still didn't not get refund in my account, actually I returned the product which was on cash on delivery, so during return I added my account details, but I still didn't get any mail regarding my return product or payment it been a while, that much time Zara never taken yet in my shopping history, I am worried about my refund.i never expected this from Zara band atleast totally loosing my believe.

Didn't received my refund

It's been more than 14 days I haven't received my refund.
Contact number is out of reach and there is no other way to contact zara.Worst service ever. I didn't expect this from zara.

Not received my refund

It’s have been more than fourteen days as the claim you will get refund I have not yet received the refund Zara has worst customer service ever they take forever to reply.They don’t even properly reply to u worst brand ever. I didn’t expect this from Zara

Never got my refund

I purchased a pair of heels in November but i had to return them as they were a little big for me. Ive complained atleast 23 times, the only reply i get (given that they almost never pick up the call or reply to emails) is that they will look into it. I still haven’t received my refund. Its been over 5 months.

Zara faux leather jacket peeling

I had purchased this brown leather faux jacket for my husband in 2018 from Phoenix market Lower Parel , Mumbai from the store priced at 5000 . The jacket is peeling completely from different parts . Inspite of being stored and used sparingly the jacket has peeled . I am surprised at the quality of Zara . I would like to upload pictures to let you know about the product quality and defect. I would like the company to either replace or reimburse in this case as a new jacket ......Looking forward to a fair solution from a brand whose I am a complete fan.

Zara faux leather jacket peeling off at multiple places

Zara faux leather jacket peeling off at multiple places

Hi, I am Afroz, a proud patroniser of Zara from Hyderabad. I purchased a Zara faux leather jacket (around Rs. 4000-5000) from the Zara store, Forum Mall, Kukatpally, Hyderabad in Dec, 2018 and had used it less than 15 times because I realized that the leather is peeling off gradually at multiple places, started at collar and then on the sleeves. With the number of peel offs I am embarrassed to use it any long and ironically, I have another unbranded jacket which is very much in shape even after regular use. On a whole, very much disappointed with the product quality and toughness.

Would have been good if the portal allows to upload the damaged product images. Request to either replace or reimburse for this dissatisfaction caused by a reputed International brand.

Exchange .garments

Hi due to coronavirus we are anable to exchange my garment becose please extand my date . My last date is 22/march/2020

Complaint of the poor quality of shoes

Hii zara ,
I vinay Roy customer of zara i was purchsed the shoes from zara (shubhash nagar) Delhi, this November 2019 which was defected I'm writing this letter to make you aware about the quality of products. I recently brought a pair of shoes and practically wearing them, I realized that the quality and the size of the shoes were not satisfying me. They were chewing up my big toe.
After some days, the sole detached completely. Therefore, now I would kindly like to request you to refund me in accordance with the warranty period or else exchange the shoes. Hoping for a positive response!
Thanking you,

I bought Zara shoe online but

I bought Zara shoe online but it is is it possible to exchange in any Zara store within India..??

High Priced shoes (two pairs) sole broken within Two months

With profound grief and sorrow, I would like to mention that shoes were purchased from Zara Store Pacific Mall, Near Subhash Nagar Metro, Delhi - 110018 on 11th August, 19. On the very next day i.e. on 12th August'2019 the shoe was returned to the Store for repairing and shoes were repaired/pasted by ZARA store and shoes were received back. Just after two months, the sole of the left shoe was cracked. The same case was happened with the earlier purchased shoe on 7th Dec'18, for which the sole was totally cracked just within two months. (snaps were attached with earlier email on 25-10-19).

Both cases show that product is having the very very poor quality as just after two months the sole of the shoes cracked.


Return or replace

Hii zara ,
I sanju sharma , customer of zara i was purchsed the shoes from zara (dlf mall of india) noida , this month which was defected article , i was go to the store they take my shoes for repair from last 15-20 day . Today i go to store to collected my shoes which are not restore properly i am not satisfied with this repair
I requested to zara to replace my shoes with new or return the credit note for amount of my shoes.
Thanks and regards
Sanju sharma

To exchangeable issue

I have recived a diffective product in Zara shopping store surat CT what can I do

Misbehave of staff

This is to inform that I just stepped into the Zara store Kolkata yesterday. 1st the product in the display is wrongly place with wrong price tag after going for billing they told me the price is different. I told them to rectify the mistake but instead of realising they r arguing and behave they so badly as such we did crime. The guy name kumarjit singh staff no. 3882 he was so rude to my wife . It is so shameful to come to Zara such a big brand and been insulted. We r buying the clothes by paying not for free so we r not supposed to buy such shit. Plz look into this matter seriously and take action against that guy. I expect a positive result from your end