Yamaha Motor Customer Care No. 1800 420 1600

Dear Yamaha Customer Support Team,
​I am writing to express my dissatisfaction regarding an unjustified charge collected during my Fascino (2026 Model) scooter's 3rd free service at [kareelakulangara / Service Center].
​My vehicle experienced a starting trouble, which was reported to the service center. During the service, I was billed for injector and plug cleaning. Since this issue occurred during the warranty and free service period, such routine labor and troubleshooting should be covered under free service/warranty and not charged extra.
​Kindly clarify Yamaha's official policy regarding these charges and arrange for a refund of the amount collected.

I purchased a Yamaha Fascino 2025 model in November 2025. However, I am getting an average mileage of only 38 km/l, which is significantly lower than the advertised mileage of more than 60 km/l. I have completed three scheduled services and raised this concern on each occasion, but the issue remains unresolved. I request immediate attention and a proper resolution.

I am writing to express my dissatisfaction with the Yamaha Fascino scooty that I purchased [31.07.2024] from George Maijo Yamaha Manippuzha kottayam kerala.
I have encountered multiple issues, which have greatly affected my experience with the product.

1. Barcode on Battery Not Working:
The battery placed under the seat comes with a barcode. When I tried scanning it, it didn’t work. This was supposed to be one of the key highlights of the model as advertised.
2. Battery Malfunction:
After one month of use, my scooty stopped working. When I contacted the service center, the technician informed me that the seat battery connection was the cause of the issue. They disconnected it and he asked 200 ₹ for service charge, but my concern is: why provide such a feature if it leads to problems? This has caused significant inconvenience.
3. Poor Mileage and Vibrations:
The scooty has failed to deliver the mileage promised during purchase. Additionally, there is excessive vibration while riding, even with a single person on board, making the ride uncomfortable.
4. Service Communication Issues:
Unlike other companies, Yamaha does not notify customers of scheduled service dates. This is very inconvenient, especially when compared to other brands that send reminders and ensure timely servicing.

I bring to your kind attention that I purchased the subjected bike from Sharon Autos VM Chatram, KTC Nagar, Tirunelveli on 19th December 2022. So far, I visited the same branch for maintenance two times and did the necessary services without any issues. During my last visit, they were unable to fix the issue in the digital board in which the yellow light was blinking. They advised me to visit Vannarpettai, Tirunelveli Branch to fix the issue. When I visited the Branch on 18th August 2023, the service supervisor checked the bike and gave me an estimate (Attached for your reference) for INR.1,500/- for Oil Change and other services and asked me to visit again in the evening and I visited again on the same day to collect my bike. The supervisor called the Branch Service Manager and he informed me that to fix the bike it would cost around INR. 4,000/- and when I inquired about the details for the cost and about the warranty for the bike he told me that you need to pay for everything and he insulted me with his replies:
• You need to prepare to spend when you buy this kind of bikes.
• If you don’t want to spend, why do you buy this kind of bikes.
• When I asked to return the bike without doing any service, he replied me that we already started the service and after the service we will inform you. If you have money you can collect it or we will keep it under our custody until you pay the service charges and asked me to leave the service center without showing any mercy. It was a melancholy experience from your staffs and now I am suffering for more than one week without my bike and the insults.
Now, it is almost a month, no one contacted me to collect my bike even with the necessary service charges to repair it. I sent my assistant to know the status of my bike last week, still no response from your service station.

Is this a fraud company??
Yamaha company making fool us.
Sabhi company chali gayi india se ab Yamaha ko india se jana chahiye.

Rohit Srivastava
Eight double four eight 513077

Very worst customer service in Coimbatore aadhithya showroom & Yamaha helpline centre

I have given my scooter Fascino for Service today morning. The delivery was scheduled by today evening. When I called up at around 4 pm, they replied, the work is not over and will be calling me back. The centre closes at 6 pm and now it is 6.30pm. They did not call me or intimated any other way, that they would not deliver the vehicle today. Now the contact number is switched off. Is this the way a customer is treated at your service centre?

I buy a yamaha fascino in 9th september 2019... But I don't get any onam offer.. mem loan pe chaadi ghareedi hai.. my EMI amount is 2820 and tenure is 36 months... This is unfair or not...???

I buy a dalito 125 but hi didn't give me survive book I had refused ex warranty why I get a survive book