Wise Customer Care No.

Important Links

• Help Center
• Transfer Money

How Do I Freeze Or Unfreeze My Wise Card?

If you have lost your card or don't recognise a transaction, or don't want to use your card for a while,
you can freeze your card until you want to use it again.

• Go to your Wise account in the app or on the website
• Click on the Cards tab
• Select Freeze card

When you're ready to use your card again, follow the same steps and select Unfreeze card.

For Complaint

Level 1 :

• For any query/complaint you can contact the customer support team by filling this Complaint Form .
• You complaint will be resolved within 30 days.

Level 2 :

• If your complaint is not resolved, then you can contact the principal nodal officer at nodal [dot] india [at] wise [dot] com .
  

Level 3 :

• If your complaint is still not resolved within 30 days, then you can lodge your complaint online through RBI Complaint Management System (CMS) Portal or through the details given below:
  Email: crpc [at] rbi [dot] org [dot] in
  Address: Centralised Receipt and Processing Centre,
  4^th Floor, Reserve Bank of India, Sector -17,
  Central Vista, Chandigarh - 160017

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