West Bengal Transport Corporation (WBTC) Customer Care No.

Organization: 
All India Number(s): 
  • 033-2236 1916 (Control Room, General Enquiry No.)
  • 98301 77000 (WhatsApp Support)
  • 86977 33391 (For Online Booking)
  • 86977 33392 (For Online Booking)

Emails

  • info [at] wbtc [dot] co [dot] in (Queries)
  • onlinebookingctc [at] gmail [dot] com (Online Booking)

Important Links

Install App

Utility Mobile App

Officer Contact

Name Designation Telephone Fax Email Address
Sri Madan Mitra, MLA Chairman -- -- -- Paribahan Bhavan,
12, R.N.Mukherjee Road, Kolkata-700001
Dr. Mortoza Hossain Vice-Chairman -- -- -- Paribahan Bhavan,
12, R.N.Mukherjee Road, Kolkata-700001
Sri Rajanvir Singh Kapur, IAS Managing Director 033-22628271 033-22628277 mdwbtc2020 [at] gmail [dot] com Paribahan Bhavan,
12, R.N.Mukherjee Road, Kolkata-700001
Sri Priyanjan Das, WBCS(Exe.) Dy. M.D. (Estt.) 033-25532703 033-25443607 casttrco [at] gmail [dot] com 5, Nilgunge road,Belghoria,
Kol- 700056
Sri Soumen Maity, WBCS(Exe.) Dy. M.D. (IW/Bus) 03322361916
033-22372692
-- cstc [dot] traffic [at] gmail [dot] com Paribahan Bhavan,12,
R.N.Mukherjee Road,
Kolkata-700001
Sri Karunava Sar Dy. Transport Commissioner -- -- dtc [dot] wbstc [at] gmail [dot] com 37, Desapran Sasmal Road
, Kolkata
Sri Partha Sarathi Sarkar Senior Administrative Officer -- -- parthatd2015 [at] gmail [dot] com 5, Nilgunge road,Belghoria,
Kol- 700056
Sri Pijush Putatunda Admn. & Personnel Officer -- -- -- Garia Depot
Sri Partha Dey Sarkar OSD (Personnel) 9477631603 -- -- Paribahan Bhavan,12,
R.N.Mukherjee Road,
Kolkata-700001
Sri Dipankar Saha Administrative Officer -- -- -- Paribahan Bhavan,
12, R.N.Mukherjee Road,
Kolkata-700001
Sri Santanu Roy Chowdhury Law Superintendent (Acting) 8336982554 -- -- 45, Ganesh Ch. Avenue,
Kolkata - 700013
Sri Shibaram Bandyopadhyay Admn. & Personnel Officer 9432022199 -- -- Paikpara Depot
Sri Pragati Maity Accounts Officer
(Pension Cell)
9432022160 -- -- 5, Nilgunge road,Belghoria,
Kol- 700056
Sri Prabir Dutta Admn. & Personnel Officer 8336982548 -- -- Belghoria Depot
Sri Biru Bag Admn. & Personnel Officer 8336982557 -- -- Central Traffic Ofiice
Law Department
Sri Himadri Sankar Ghosh Hazra, WBJS Sr. Law Officer -- -- -- Paribahan Bhavan,
12, R.N.Mukherjee Road,
Kolkata-700001
Sirajul Hoque OSD & Sr. Law Officer 033-22360687 -- shoque53 [at] gmail [dot] com 45, G. C. Avenue,
Kolkata-700013
Sri Tridip Kr. Manna Law & Claim Officer 8697733294 033-22483277 tramways1873 [at] gmail [dot] com Paribahan Bhavan,
12, R.N.Mukherjee Road,
Kolkata-700001
Accounts Department
Sri Sabyasachi Chatterjee Chief Accounts Officer -- -- tramways1873 [at] gmail [dot] com Paribahan Bhavan,
12, R.N.Mukherjee Road,
Kolkata-700001
Sri Anadi Sankar Chakraborty Chief Accounts Officer -FA 9432022102 -- casttrco [at] gmail [dot] com 5, Nilgunge road,Belghoria,
Kol- 700056
Sri Surajit Banerjee,
WBA & AS
Dy. CAO &
Sr. Audit Officer
03325533014
033-25533015
-- banerjeesurajit21 [at] gmail [dot] com 5, Nilgunge road,
Belghoria,
Kol- 700056
Sri Debangshu Mazumder,
FCA
Accounts Officer, WBTC and FA Cum CAO, WBSTC 8697733290 -- tramways1873 [at] gmail [dot] com Paribahan Bhavan,
12, R.N.Mukherjee Road,
Kolkata-700001
Engineering Department
Sri Amlan Talapatra Chief Mechanical Engineer 033-25531498 -- aktalapatra60 [at] gmail [dot] com 5, Nilgunge road,Belghoria,
Kol- 700056
Sri Arup Kumar Dutta Chief Engineer (Marine) -- -- duttaarup397 [at] gmail [dot] com Paribahan Bhavan,
12, R.N.Mukherjee Road,
Kolkata-700001
Sri Samiran Dey Dy. Chief Mechanical Engineer -- -- -- 5, Nilgunge road,Belghoria,
Kol- 700056
Sri Debabrata Sur Works Manager 033-25532143 -- -- 5, Nilgunge road,Belghoria,
Kol- 700056
Sri Tapas Laha Senior Engineer (Bus) 8697733284 033-22483277 laha [dot] tapas [at] rediffmail [dot] com Paribahan Bhavan,
12, R.N.Mukherjee Road,
Kolkata-700001
Sri Debabrata Guha Senior Engineer
(OH & C)
8697733285 033-22483277 dguha99 [at] gmail [dot] com Paribahan Bhavan,
12, R.N.Mukherjee Road,
Kolkata-700001
Sri Sanat Mondal Senior Engineer (Store) 8697733286 033-22483277 sanatmondal [at] rediffmail [dot] com 183,A.J.C.Bose Road,
Kol-700014
Sri Sudip Bagchi Depot Manager 033-24306523 -- dm [dot] gd [at] wbtconline [dot] com Garia Depot
Sri Tarun Mazumder Depot Manager 033-25531494 -- dm [dot] tpd [at] wbtconline [dot] com Thakurpukur Depot
Anower Hossain Depot manager 033-24174616 -- dm [dot] ld [at] wbtconline [dot] com Lake & Taratala Depot
Sri Bhaskar Sarkar Depot Manager 033-25567285 -- dm [dot] pd [at] wbtconline [dot] com Paikpara & Salt
Lake Depot
Sri Pijus Halder Depot Manager 033-24420055 -- dm [dot] nd [at] wbtconline [dot] com Kasba Depot
Sri Saikat Biswas Depot Manager 033-26384599 -- dm [dot] hd [at] wbtconline [dot] com Howrah Depot
Sri Prasenjit Joarder Depot Manager 033-25351380 -- dm [dot] td [at] wbtconline [dot] com Nilgunge Depot
Sri Sudipta Halder Depot Manager 033-24976880 -- dm [dot] bd [at] wbtconline [dot] com Belghoria & Maniktala Depot
Sri Sankar Bhattacharjee Technical Officer -- -- to [dot] wbstc [at] gmail [dot] com Paribahan Bhavan,
12, R.N.Mukherjee Road,
Kolkata-700001
Sri S. Banerjee Asstt. Engineer 8697733472 033-22483277 saradwatabanerjee [dot] ctc [at] gmail [dot] com Khidirpur Depot
Sri Debasis Ghosh Asstt. Engineer 8697733445 033-22483277 debasisghosh8899 [at] gmail [dot] com Rajabazar Depot
Sri Prabir Roy Asstt. Engineer 8697733381 033-22483277 roy [dot] prabir8 [at] gmail [dot] com Belgachi,Ghasbagan &
Titagarh Depot
Sri Chanchal Roy Asstt. Engineer 8697733474 033-22483277 chanchalroy25 [at] yahoo [dot] in Barasat & Habra Depot
Sri Asit Kumar Das Asstt. Engineer (Marine) -- -- -- Paribahan Bhavan,
12, R.N.Mukherjee Road,
Kolkata-700001
Traffic Section
Sri M.Paul Traffic Manager 9432022144 -- -- Howrah Depot
Sri Vivekananda Mondal Traffic Manager 9432022149 -- -- Lake Depot
Sri Biswajit Ganguly Traffic Manager 9432022145 -- -- Maniktala Depot
Sri Anindya Roy Chowdhury Dy. Traffic Manager 9432022147 -- -- Central Traffic Office
Sri Chanchal Deb Dy. Traffic Manager 9432022150 -- -- Howrah Headquarters
Sri Bablu Raha OSD(Traffic) 9432022140 -- -- Thakurpukur Depot
Sri Shyamal Dutta Dy. Traffic Manager 9432022143 -- -- Paikpara Depot
Sri Bhargab Chowdhury Dy. Traffic Manager 9432022148 -- -- Kasba Depot
Sri Manas Ghosh Dy. Traffic Manager 8902495608 -- -- Salt Lake Depot
Sri Animesh Basu Dy. Traffic Manager 8902495611 -- -- Garia Depot & Taratala
Depot
Sri Anupam Biswas Operating Manager 8697733404 -- comctc1873 [at] gmail [dot] com 12, R.N.Mukherjee Road,
Kolkata-700001
Sri Santanu Ghosh Traffic Officer 8697733423 -- comctc1873 [at] gmail [dot] com 12, R.N.Mukherjee Road,
Kolkata-700001
Sri Alokemoy Mitra Traffic Officer 8697733426 -- comctc1873 [at] gmail [dot] com 12, R.N.Mukherjee Road,
Kolkata-700001
Sri Samir Banerjee Traffic Officer 8697733422 -- comctc1873 [at] gmail [dot] com 12, R.N.Mukherjee Road,
Kolkata-700001
Sri S.K. Mondal OSD & Ex-Officio OM (AE) 8697733436 -- skm2757 [at] rediffmail [dot] com Tollygunge & Joka Depot
Sri C.K. Giri OSD & Ex-Officio 8697733452 -- comctc1873 [at] gmail [dot] com Park Circus Depot
Civil Department
Sri Prabir Kumar Mitra Chief Engineer -- -- prabirmtr [at] yahoo [dot] com 12, R.N.Mukherjee Road,
Kolkata-700001
Sri Goutam Bhattacharjee Sr. Engineer (Civil) 9432022134 -- goutambhattacharya58 [at] gmail [dot] com 45, Ganesh Ch. Avenue,
Kolkata-700013
Sports
Sri Sankarlal Chakraborty Controller of sports & Advt. Ma. 9830381644 -- -- 12, R.N.Mukherjee Road,
Kolkata-700001
Stores & Purchase Department
Sri Prantosh Deb Control. of Store & Purchase 033-25532090 033-25533017 prantoshdeb [at] yahoo [dot] com 5, Nilgunge road,Belghoria,
Kol- 700056
Discipline Department
Smt. Srabosti Sengupta Sr. Discipline Officer 033-22371212 -- -- 45, Ganesh Ch. Avenue,
Kolkata-700013
Sri Animesh Saha Discipline Officer 033-22371212 -- -- 45, Ganesh Ch. Avenue,
Kolkata-700013
Medical Department
Jaydeep Chatterjee Chief Medical Officer 8697733276 033-22483711 babunbabun6 [at] gmail [dot] com 12, R.N.Mukherjee Road,
Kolkata-700001
Confidential / Personnel Assiant.
Sri Jayanta Kundu PA to Chairman 033-22487733 033-22486856 jayantak1965 [at] gmail [dot] com 12, R.N.Mukherjee Road,
Kolkata-700001
Sri. Barun Ghosh CA to M. D. -- -- -- 12, R.N.Mukherjee Road,
Kolkata-700001

STA - WB

45, Ganesh Chandra Avenue, 
Kolkata, West Bengal 700013
Ph : 033 2236 3270-76
Email : info[at]wbtc[dot]co[dot]in

Head Office

Paribahan Bhavan – I,
12, R.N. Mukherjee Road, Kolkata 700001,
Call us: 033 2236 1916/033-2237 2692
info [at] wbtc [dot] co [dot] in

Paribahan Bhaban – II,
EM Bypass – Rashbehari Connector,
Kolkata

Comments

I want to complaint against

I want to complaint against WBTC bus no S23A-U
This bus conductor always doing fraud.
I have prove against him
He said that Chinerpark stoppage is not available on his ticket mobile.
But another WBTC bus not says that.

Advance ticket booking information

Sir,
Is there any advance ticket booking available for garia to digha(5.30AM) bus of 15th Nov early morning bus

Online Ticket Booking

can you provide me link for Online Ticket Booking

Need Bus Service From Esplanade to Pandua, Boinchi, Hooghly

Pl. Provide Bus Service from Esplanade /Karunamoyee to Pandua, Boinchi through G.T. Road. ((Via)Boinchi-Pandua-Mogra-Rajhat-Sugandha-Singur-Dunkuni))

Pandua Super Market is to be utilise Bus Station.

Buses for essential services during lock down

Sir, I am working in a nationalised bank, posted at BBD Bagh and residing at Behala Can you give any idea as to how I could reach my office at 10.00 am from Behala and return back to Behala after office hours through Essential Services buses from and through Behala.

didn't give Student condensation "Shree Krishna"

Shree Krishna bus contactor take every passenger more rent and do not give Student condensation.Bus number- WB 33C 4709.This bus contractor's very bad behavior and use bad language.

Rush driving

Bus number63 5153 sir bus conductor kub khrap vaba kotha bolchilo r driver kub rush driving korchilo.... R ami sir sivmandir nambo but amke sivmandir thaka onake dura namai dichilo... Sir ami asusto 6ilm ....... Sir ami chi ami kichu korun sir..... Thank you...... Time sir 11:00 date 03/09/2019 ..

Misbehave by Conductor.

Dear Sir,
I am a daily commuter in Beliatore-Barjora route. Today(26/08/2019)near about 5pm ,I return from Barjora (Bus No- WB 39-7207 of Bankura Depot). I asked for a ticket, unfortunately today I don't have any changes. So I give him Rs.100/- and asked for a ticket. At that time he called me that "you are that type of person who doesn't bought tickets & traveling free of cost". Use slang languages. Give me threat from get off the bus. So could you please let me know that, "Could I travelled by your bus?!?!! If I don't have the Changes.!!!" And me.
Sincerely yours;
Your Daily Commuter.

Need Bus service

Sir, kindly provide one bus from Sarsuna to Rash Behari via Tollygung phari. Total harassment for all Sarsuna people everyday.

Complain (Kolkata to Digha AC Bus service)

Sir, Every day Kolkata to Digha AC non stop bus service are very bad. Being All stop bus.This bus Vestige in 1 h Extra time . Bus number WB.19 j 5938 .Time 2.45 pm. Thank you.

Complain against driver and conductor of barasat B garden bus

Today on 9th of march 2019 i was waiting for barasat Bgarden bus at fortis hospital bus stop in evening at 6.30pm.A barasat Bgarden bus whose no. Was WB 25F
5548 came and i get on the bus.I had to go to hastings.as soon as hasting was about the bus was about to reach hastings i told bus conductor to stop but he didnt give the signal to driver to stop the bus.
And he started asking me double the fare of the bus.
I shouted at him to stop the bus but he didnt.when the bus speed slowed down i walked down to the bus then the bus driver speeded up the bus due to which i felt down on the road.
And that conducor had no any sense that i felt down.i could have met an accident. He started misbehaving with me to give the extra fare.I want the transport department to take serious action against that bus driver and conductor.

Rude behavior by the E one driver

Dear concern,
I am a daily commuter in Jadavpur - Howrah route. I commute via E1 of CSTC everyday. Today .I.e. 21/02/2019 @ 8.30 p.m I rode from Howrah terminus (Bus no.WB112845) and bought ticket by paying Rs.16 (tkt no.TC9622) @ 8.39 p.m. The journey was good through out. But at the end the flavour of the whole journey was spoiled by the misconduct of the driver. The route ends at Jadavpur 8B bus terminus and the bus while coming to Jadavpur from Howrah use to take a U turn from Sulekha more towards the terminus. Today the driver asked us to get down at Sulekha more stating he is Hungry and the bus . He forcefully asked me and 1 lady to get down at Sulekha more. We had to get down and walked back to 8B for that. When I said that why didn't he asked us to get down earlier, he said he vaguely said that he don't see us but he will not go to 8B. I got down after that and followed the bus from behind and found that, they had taken a U turn and went towards the 8B terminus. But they did not entered the terminus rather went away straight.The conductor had seen all of it but did not spoke anything on this. This is shocking ,how a public servant deal like this and upon confronting giving vague excuse and behave rudely. I don't know whether you take proper action on this, but this is actually insane and not keeping a good value to the institution.
Waiting for a response.

Lost racquet

If I lose a Yonex racquet will I be able to recover it from the respective bus terminal?

E-ticket not received

I have booked a ticket from karunamoyree Depot to burdwan Depot on 6/11/18-7:15 ...but haven't received any confirmation message yet

AC bus not stop at Chinar park

Today 14th Sept around 7.55 pm to 8 pm I am waiting for Bally bound bus at Chinar park crossing bus stoppage. A bus Ac 23a came but not stopping at Chinar park bus stoppage. I am knocking bus door but bus conductr is refused to open bus door. The bus is not heavyly packed up by passenger.Bus route no Ac 23A. White colour bus. & Bus no Wb 056182

Not stop

Dear sir,
This is inform to you that, maximum days I travelled on SBSTC from Airport to Habra & bus route is Digha to Habra. Today evening while bus crossing the airport I give the signal for stopping & according to this bus stop & down the passenger. Then bus Start with out me. My question is hare why not he taking? If not stopage there why he stop ? Today may be happen the accident then who will take responsibility? Please look into the matter.

Complain against howrah - new town bus conductor at morning tim.

I travel on this bus from esplanade to sealdah. I give my fair but no ticket provided to me. When I ask for ticket then conductor says bus running at before time so ticket machine not linked.

Collection of more than base fair

Dear sir,
I am purchasing one ticket from Esplanade sbstc counter about 9:33am bus no 1155 seat no 42 date 18.06.18 ticket no 8117998 Esplanade to suri i give them Rs. 500 he return 220 but fair is Rs. 180 they do not return 100.i am not looking the ammount because of the bus is start for running .
please do needfull for this type of corruption
Yours faithfully
Dharmendra kumar

Complain against agent (DIgha Garia via paniparul )

On 13 th may,I have called to Paniparul booking agent for tickets on SBSTC bus on 15 may via Paniparul , agent has advised, he has no confirmation about availability of BUS on 15 may. he will ask me to call on 14 th may , 14 th may again called (around 12 p.m.) and asked for availability of bus on 15 may 5 a.m and reserved a seat upto Esplanade , agent has advised tht bus will be available on 15 may 5 a.m. but by phone he cannot reserve the seat , I have to pay the amount and collect ticket from counter only which will be opened around 5 p.m. on day . I went to Paniparul booking counter around 4:45 p.m. on 14 th may but agent is informed me there are don't have any seat in bus of 5 a.m. on 15 th may , I have several times requested him for a seat on 15 th 5 am bus and explain about my health issue but he has denied and replied me tht they dont have any single seat on 15th 5 am bus , after that I was standing there around half an hour and observed that agent has issued (confirm seat) tickets to another 2 - 3 persons (some people has collected ticket from back site of counter also ) ,I have discussed with several people who is suffering on same issue as myself ,requesting you ,please take a action with your Paniparul (east midnapur) booking agent in this matter ,also requesting you , please if you will arrange on line booking of this bus to avoid such issues / blacking tickets etc....

Same here

They don't have a proper distributed organisation.SBSTC is running on Bhagavan Bharose. You dont expect any good from them. They are doing Meherbani on us taking Government nod. Just came back at 1 PM as counter is not issuing me ticket of 5 PM bus as that bus is of high demand in week end.

Black ticket

On 9th may,i returned from Digha, on digha to barasat wbtc AC bus, (bus no wb 7864) i found bus conductor and road side agents take 400 rupees per seat for reserving bus seats on wbtc Ac, where the actual fare is only 250 rupees per seat.please take a legal action on that issue of ticket blacking.

Complain against (Howrah to baruipur)and (howrah to patuli)

No line maintain these two bus route in howrah station stand.no line maintain all time.who line last get the seat first.driver and conductor then silent.this is ridiculous.the bus route no c26 and s24