Calcutta State Transport Corp (CSTC) Customer Care No.

All India Number(s): 
  • 033-2236 1916 (Control Room, General Enquiry No.)
  • 033-2236 0462 (Other No. For Control Room)
  • 98301 77000 (WhatsApp Support)


  • info [at] wbtc [dot] co [dot] in

Important Links

Night Bus Service (24*7)


Detailed information of POS (point of sale) of WBTC for WBTC Cards -

POS Location Nearest Location of the POS
Garia No. 6 Bus Stand Inside WBTC Garia Depot
Starter Room
Howrah Bus Terminus At 1st floor of WBTC Howrah
Head Qtr. Traffic Office
Jadavpur 8 B Bus Stand Opposite Jadavpur Univ.main entrance
Behala 14 no. Bus Stand Behala Police Station on Diamond
Harbour Road
Thakurpukur 3A Bus Stand Bratachary School Complex
Karunamoyee Bus Stand Saltlake Karunamoyee
Esplanade L-20 Stand Esplanade Bus Terminus
Howrah Jetty  
Dum Dum 11A Bus Stand  
Barasat Bus Stand  
Central Traffic Office
(45, Ganesh Chandra Avenue)

Transport Services

Utility Mobile App For Commuters

Pathadisha Mobile app for live status & tracking of Govt./Private bus, tram, ferry in kolkata and
some other parts of West Bengal.

  • Live Tracking
  • Eticket Booking
  • ETA (Estimated Time of Arrival)
  • Share Journey
  • Crowd Info
  • Journey Planner
  • Alert & Notifications

WBTC Officials


45, Ganesh Chandra
Avenue, Kolkata, West Bengal

Head Office

Paribahan Bhavan-I,
12, R.N.Mukherjee Road,
Kolkata 700001.
Ph: 033-22361916 / 033-22372692

Paribahan Bhaban-II,
EM Bypass – Rashbehari
Connector, Kolkata


Online Ticket Booking

can you provide me link for Online Ticket Booking

Need Bus Service From Esplanade to Pandua, Boinchi, Hooghly

Pl. Provide Bus Service from Esplanade /Karunamoyee to Pandua, Boinchi through G.T. Road. ((Via)Boinchi-Pandua-Mogra-Rajhat-Sugandha-Singur-Dunkuni))

Pandua Super Market is to be utilise Bus Station.

Buses for essential services during lock down

Sir, I am working in a nationalised bank, posted at BBD Bagh and residing at Behala Can you give any idea as to how I could reach my office at 10.00 am from Behala and return back to Behala after office hours through Essential Services buses from and through Behala.

didn't give Student condensation "Shree Krishna"

Shree Krishna bus contactor take every passenger more rent and do not give Student condensation.Bus number- WB 33C 4709.This bus contractor's very bad behavior and use bad language.

Rush driving

Bus number63 5153 sir bus conductor kub khrap vaba kotha bolchilo r driver kub rush driving korchilo.... R ami sir sivmandir nambo but amke sivmandir thaka onake dura namai dichilo... Sir ami asusto 6ilm ....... Sir ami chi ami kichu korun sir..... Thank you...... Time sir 11:00 date 03/09/2019 ..

Misbehave by Conductor.

Dear Sir,
I am a daily commuter in Beliatore-Barjora route. Today(26/08/2019)near about 5pm ,I return from Barjora (Bus No- WB 39-7207 of Bankura Depot). I asked for a ticket, unfortunately today I don't have any changes. So I give him Rs.100/- and asked for a ticket. At that time he called me that "you are that type of person who doesn't bought tickets & traveling free of cost". Use slang languages. Give me threat from get off the bus. So could you please let me know that, "Could I travelled by your bus?!?!! If I don't have the Changes.!!!" And me.
Sincerely yours;
Your Daily Commuter.

Need Bus service

Sir, kindly provide one bus from Sarsuna to Rash Behari via Tollygung phari. Total harassment for all Sarsuna people everyday.

Complain (Kolkata to Digha AC Bus service)

Sir, Every day Kolkata to Digha AC non stop bus service are very bad. Being All stop bus.This bus Vestige in 1 h Extra time . Bus number WB.19 j 5938 .Time 2.45 pm. Thank you.

Complain against driver and conductor of barasat B garden bus

Today on 9th of march 2019 i was waiting for barasat Bgarden bus at fortis hospital bus stop in evening at 6.30pm.A barasat Bgarden bus whose no. Was WB 25F
5548 came and i get on the bus.I had to go to soon as hasting was about the bus was about to reach hastings i told bus conductor to stop but he didnt give the signal to driver to stop the bus.
And he started asking me double the fare of the bus.
I shouted at him to stop the bus but he didnt.when the bus speed slowed down i walked down to the bus then the bus driver speeded up the bus due to which i felt down on the road.
And that conducor had no any sense that i felt down.i could have met an accident. He started misbehaving with me to give the extra fare.I want the transport department to take serious action against that bus driver and conductor.

Rude behavior by the E one driver

Dear concern,
I am a daily commuter in Jadavpur - Howrah route. I commute via E1 of CSTC everyday. Today .I.e. 21/02/2019 @ 8.30 p.m I rode from Howrah terminus (Bus no.WB112845) and bought ticket by paying Rs.16 (tkt no.TC9622) @ 8.39 p.m. The journey was good through out. But at the end the flavour of the whole journey was spoiled by the misconduct of the driver. The route ends at Jadavpur 8B bus terminus and the bus while coming to Jadavpur from Howrah use to take a U turn from Sulekha more towards the terminus. Today the driver asked us to get down at Sulekha more stating he is Hungry and the bus . He forcefully asked me and 1 lady to get down at Sulekha more. We had to get down and walked back to 8B for that. When I said that why didn't he asked us to get down earlier, he said he vaguely said that he don't see us but he will not go to 8B. I got down after that and followed the bus from behind and found that, they had taken a U turn and went towards the 8B terminus. But they did not entered the terminus rather went away straight.The conductor had seen all of it but did not spoke anything on this. This is shocking ,how a public servant deal like this and upon confronting giving vague excuse and behave rudely. I don't know whether you take proper action on this, but this is actually insane and not keeping a good value to the institution.
Waiting for a response.

Lost racquet

If I lose a Yonex racquet will I be able to recover it from the respective bus terminal?

E-ticket not received

I have booked a ticket from karunamoyree Depot to burdwan Depot on 6/11/18-7:15 ...but haven't received any confirmation message yet

AC bus not stop at Chinar park

Today 14th Sept around 7.55 pm to 8 pm I am waiting for Bally bound bus at Chinar park crossing bus stoppage. A bus Ac 23a came but not stopping at Chinar park bus stoppage. I am knocking bus door but bus conductr is refused to open bus door. The bus is not heavyly packed up by passenger.Bus route no Ac 23A. White colour bus. & Bus no Wb 056182

Not stop

Dear sir,
This is inform to you that, maximum days I travelled on SBSTC from Airport to Habra & bus route is Digha to Habra. Today evening while bus crossing the airport I give the signal for stopping & according to this bus stop & down the passenger. Then bus Start with out me. My question is hare why not he taking? If not stopage there why he stop ? Today may be happen the accident then who will take responsibility? Please look into the matter.

Complain against howrah - new town bus conductor at morning tim.

I travel on this bus from esplanade to sealdah. I give my fair but no ticket provided to me. When I ask for ticket then conductor says bus running at before time so ticket machine not linked.

Collection of more than base fair

Dear sir,
I am purchasing one ticket from Esplanade sbstc counter about 9:33am bus no 1155 seat no 42 date 18.06.18 ticket no 8117998 Esplanade to suri i give them Rs. 500 he return 220 but fair is Rs. 180 they do not return 100.i am not looking the ammount because of the bus is start for running .
please do needfull for this type of corruption
Yours faithfully
Dharmendra kumar

Complain against agent (DIgha Garia via paniparul )

On 13 th may,I have called to Paniparul booking agent for tickets on SBSTC bus on 15 may via Paniparul , agent has advised, he has no confirmation about availability of BUS on 15 may. he will ask me to call on 14 th may , 14 th may again called (around 12 p.m.) and asked for availability of bus on 15 may 5 a.m and reserved a seat upto Esplanade , agent has advised tht bus will be available on 15 may 5 a.m. but by phone he cannot reserve the seat , I have to pay the amount and collect ticket from counter only which will be opened around 5 p.m. on day . I went to Paniparul booking counter around 4:45 p.m. on 14 th may but agent is informed me there are don't have any seat in bus of 5 a.m. on 15 th may , I have several times requested him for a seat on 15 th 5 am bus and explain about my health issue but he has denied and replied me tht they dont have any single seat on 15th 5 am bus , after that I was standing there around half an hour and observed that agent has issued (confirm seat) tickets to another 2 - 3 persons (some people has collected ticket from back site of counter also ) ,I have discussed with several people who is suffering on same issue as myself ,requesting you ,please take a action with your Paniparul (east midnapur) booking agent in this matter ,also requesting you , please if you will arrange on line booking of this bus to avoid such issues / blacking tickets etc....

Same here

They don't have a proper distributed organisation.SBSTC is running on Bhagavan Bharose. You dont expect any good from them. They are doing Meherbani on us taking Government nod. Just came back at 1 PM as counter is not issuing me ticket of 5 PM bus as that bus is of high demand in week end.

Black ticket

On 9th may,i returned from Digha, on digha to barasat wbtc AC bus, (bus no wb 7864) i found bus conductor and road side agents take 400 rupees per seat for reserving bus seats on wbtc Ac, where the actual fare is only 250 rupees per seat.please take a legal action on that issue of ticket blacking.

Complain against (Howrah to baruipur)and (howrah to patuli)

No line maintain these two bus route in howrah station line maintain all time.who line last get the seat first.driver and conductor then silent.this is ridiculous.the bus route no c26 and s24