Volkswagen Customer Care No. 1800 102 0909

Organization: 
Toll free Number(s): 
  • 1800 102 0909 (For support/queries)
  • 1800 102 1155 (Roadside Assistance)

Email

  • customer [dot] care [at] volkswagen [dot] co [dot] in

Important Links

Corporate Office

SKODA AUTO Volswagen India Pvt Ltd,
4th Floor, Sliver Utopia,
Cardinal Gracious Road, Chakala,
Andheri East, Mumbai-400099

Social Sites


Comments

Regarding Dealer in Dehradun

Please you recommend any dealer dealing in Volkswagen Cars in Dehradun.

Poor after sales service

Last 3 incidences at your workshop :

1) Few months back I had given my car for service and one of your drivers crashed my car and returned the same without informing . Then after argument they accepted but we
Claimed the same from our insurance company and got it repaired .

2) Last time which is the trailing mail . We gave our car for low engine oil level for 2 days there was no reply from your team . Then we took it to local garage and he repaired it within minutes there
Was just a gasket failure .

3) Today , I got my car repaired and collected it today evening . At the time of handing over the car all window switches were working properly which is mentioned in the
Receipt you give while taking the car , but when I received the car driver window switch is not working at all . And your team gives the explanation that it is electronic switch it can fail anytime .
You have given me discount of Rs 2300 and now I have an additional expense of Rs 4500 .

It feels like this is a regular problem to give at your workshop and you don’t want to get it solved . If I give for some work you make a new problem which is far more expensive than the original one .

I would like to write about these incidents in much more details but I required contact of Volkswagen India head or someone in Germany who looks after India service centres .

Although , Polo is the least expensive car of Volkswagen in India but this has really de-motivated me to buy a more expensive car of Volkswagen .

Systems and camera not working properly

I have six time compalin about this but still days not clear above complain.

I have not satisfy with your people answer now they told me you will change your system outside.

Because of my car in warranty period how can i change directly after that how can provide warranty by Volkswagen.

I have west my time to purchase above company car.

I have also visit 4 to 5 people they have also told me that do not want to purchase above car and give remanded to any one buy this company car.

Fed Up from your Services

Hello Team,
This is Rohit Kumawat from Jaipur, Rajasthan. 
I have AMEO 2019 model care no: RJ45 CJ 1233, After 1st service, I was facing some issues in the car. There was a noise coming from the left side rear tyre. When I went for 2nd service I told the staff about this issue but it remained the same. Then I went again to the service center on 20th June, I told the staff and one person took the drive with me he knew there was a noise but he said it happens in all our cars. Noise is still there. Then I went to local service center he told me there is a problem in the back left side shocker. 
I go for the Sitapura Industrial Area Service Center which is 30 km away from my house. 
Now I want to the reason why it is happening again and again when somebody go-to the service center and they do not take it seriously. Why you people try to make the customer fool. Bloody hell, somebody went twice to your showroom with the same issue and your technical staff could not find out the simple issue which anyone can tell you the issue and show it. Even then your all staff say it happens in our all car then why it was not when I purchased it. 
I will not leave your team this time. They wasted my time and money. 
I want your reply in written only not on call. 

ThanksRohit KumawatJaipur, Rajasthan# xxxxx

car servicing

i was given my car Volkswagen Vento AP09CE7488 for servicing on 9th June in Hyderabad , Khajaguda center. They were telling that some part is not available and it will come after 30 th June. i am not understanding why they required 21 days to get the part. How i have to travel these 21 days?. i am calling continuously to service center response was very poor. i was never expected this type of poor service from Volkswagen. i actually planned to buy new Volkswagen Tiguan. now i dropped my plan and would like to go another brand.

Repeated complaint of

Repeated complaint of Volkswagen. Injector complaint. Irresponsible attitude from kottayam service center.

Negligence and lack of customer support @Jamshedpur centre

This is to bring to your notice that my Volkswagen Polo Car (BR01CJ5023) met with an accident on 6th of Jan'2020. It was badly damaged at the back side as it was hit by a bus. I myself suffered an ankle fracture in my right leg.
The car was received at the VW Jamshedpur Service center on 7th Jan'2020.
I was in frequent touch with Mr Prem Kumar & Mr Zahid over phone throughout the month of January. I had requested them multiple times to get the repair job done as early as possible because my car was the only means which I could use to commute with my fractured ankle. They kept making claims that the process had been started and were awaiting parts needed for the job. I was also given the commitment that I would receive my car by 15th Feb.

In the month of February, even after trying multiple times, i was unable to contact either Mr Prem or Mr Zahid. On 13th of February, I spoke to Mr Arun on phone. I then came to realize that no job had been done on my car yet. On the other hand, he told me to deposit 50% of the estimate amount in order to start the job. Such a demand is unacceptable considering I have a full insurance cover for my car from Bajaj Allianz which happens to be a partner of VW for cashless insurance claims. Again, on the same day evening, i got a text from Mr Arun that i do not need to make any money transfer.

Today, i visited the service center only to realize that there is no progress yet on my car's repair job. They have not yet ordered the parts which is required although the estimate for the car was ready on 14th Jan itself and same was approved by Bajaj Allianz (I got this confirmation from Mr Arjun of Bajaj Allianz). Today again, Mr Arun asked me to deposit 50% of the estimate amount in order to start the job. This lacklustre approach of the team is totally unacceptable and brings a very bad image to the Volkswagen brand.

Kindly look into this matter and resolve it on urgent basis. It's already been more than 1.5 months with no progress on the repair job. I am expecting a favourable response from Volkswagen team.

Note- On asking about the email id details of the present VW Area Service Manager or any higher management person, Mr Arun denied providing the same.

Car service compliant

I regret to state that a complaint in the Volkswagen car. I reported second time with Ramani cars Thanjavur Tamil Nadu has not been rectified.
They never care about the complaint and simply dodging the customer saying Filmcy replies.
I report to you to take suitable action to rectify the defect since it is not rectified by the dealer.
Name: GOVINDARAJAN
Registration: TN68Y1199
Reg RTO: KUMBAKONAM RTO
Model: VW POLO 1.2 MPI-HIGHLINE PLUS
Vehicle class: motor car (LMV)
STATE: TAMILNADU

Negligancy at your Jamshedpur delear’s work sho

Fortnight back I send my POLO. car to your Jamshedpur dealer for replacement of rediator till date nothing has been they say rediator is not available in their show room and placed the order for same with ZHO. MY CAR NO. IS JH05 AF 2727

No service at all in vizag

I have handed over my vehicle polo for repair on 11 Feb 19. 4 days before they have called for service. i have informed to complete service along with repair. on 22 Feb 19 they have informed that service is not required and vehicle ready for delivery. i told to sent it through driver. When i am waiting for car, driver called and informed that vehicle is not going beyond 20KMPH and can't be handed over. next day they told, throttle valve gone and needs replacement which costs Rs.37000. that should be paid by customer only. Till date they have not completed job and informing it will take 10 more days get the item. it s almost 45 days for this activity.

Complaint Regarding Negligent Service at Volkswagen Nashik Servi

It is strongly regretted to inform that I had given my Vento car bearing registration number MH 20 BY 1887 for annual servicing at Volks Wagen Nashik on 8th November 2016. I had requested to replace damaged air vents on the dashboard. The same was replaced vide the invoice number SIP141439 Dated 8th November 2016.
After receiving the car, I found that the rear windshield de-fogger, which was in a proper working condition prior to handing over the vehicle for servicing, was not working after servicing. I informed the service manager immediately. I am sure that the wiring of the de-fogger was disturbed during replacement of the air vent due to the negligence of the servicemen.
But due to some works and reasons, I could not visit the service station at Nasik.
As the car is having very less run, I didn't,t service it during 2017.
While I gave the vehicle for servicing again on 1st June 2018, I had very clearly instructed the service manager Volkswagen Nashik regarding repairs of the defogger. But to my utter surprise, while I called in the evening to inquire if the car was ready, I asked if the de-fogger was repaired, the service manager replied that the switch of the defogger was damaged. I asked them to replace the switch, they replied that the switch was not available in spares and it had to be ordered. I immediately requested the service manager to place an order for the switch so that the de-fogger could restore its working condition before the monsoon.
I have pursued the matter with the Service Station at Nashik five-six times during these twenty days but I am not getting responsible replies.
Working condition of the rear windshield de-fogger is extremely important for me while driving in rainy conditions.
It is requested to take up the matter as early as possible and arrange for necessary action.
Thanking You,
Regards,
Sunil Waikar
Nashik Road.

Car service ,looting by world class auto mobile Delhi.

Ur authorised dealer in motion Nagar najafgarh Delhi is unnecessary charging more from his coustomer what he says,he is not giving proper bill to coustomer on performance invoice he is charging tax without showing what he is charging Without any invoice no I service my car on 1/4/2018 he charged more what he says and what he has done I am not sure my car no Dl3cbw1423 km 43748 traveled he asked me for check suspension brakes bearing oil AC condenser for that he asked for all these things ,these people are looting coustomer please cancel there seveces, the person is Rajesh Joshi, please send Ur what's up no iwill send photocopy operfoma invoice& job card.