I HV a volswagon vento 2011 model at Indore Madhya Pradesh. About 10 days back car was not starting. Ignition on start and then stop showing ' SAFE' .Towed to dealer and handed over both keys . They re coded the keys and car was working . Yesterday again stopped and both keys not working . Start and stop with '' SAFE'' . I don't know what to do . The dealer worship does not seem to HV any clue what is wrong . I am still waiting for them for next . Car is standing at place where I took yesterday. My car no MP09CF 2167 . I think the matter need escalation and advice from your experts . I am now scared of even moving in the car even if problem is resolved

sir,
I am from Kerala. My new Volkswagen Taigun TSI which was purchased 7 months ago and covered only 7000 Km got a break down due to the depreciation of the clutch. I felt jerking when I drive in slow speed, especially when moving in a traffic. I have been driving four wheeler since 2011. My previous car (Hyundai Santro) never showed any clutch complaints even after 13 years. Now my Volkswagen dealer (EVM, Kottayam) is demanding for 10 percent of the cost for refixing my car. This is very unfortunate that a new car got this kind of a complaint. I am decided not to spend a penny to get my car fixed. So please arrange to fix my car free of cost. It is one week since the vehicle was brought to the company workshop for maintenance. I am very much busy with my job.I have been suffering for the past 7 days as it is raining heavily in kerala. So please do all the needful

with regards,

P.Ajithkumar

Hi,

This is Dilip Vyas from Nerul, Navi Mumbai. I am having a ValksWagen Polo vehicle since 2016 and I am happy with the car.

Due to some problem, I have sent my car to VW Service station ( MIDC Industrial Area, Nerul, Navi Mumbai) on 31st Mar 22 and service advisor has advised to replace the “Ignition Lock” and it’s barrel on 1st of April 22 after inspecting it.

Even today, after 13 days, I am not able to get the date on which I will get my vehicle back after the replacement of the parts.

Can you expediate the matter to make parts available to above mentioned service station and release my vehicle.

Last 3 incidences at your workshop :

1) Few months back I had given my car for service and one of your drivers crashed my car and returned the same without informing . Then after argument they accepted but we
Claimed the same from our insurance company and got it repaired .

2) Last time which is the trailing mail . We gave our car for low engine oil level for 2 days there was no reply from your team . Then we took it to local garage and he repaired it within minutes there
Was just a gasket failure .

3) Today , I got my car repaired and collected it today evening . At the time of handing over the car all window switches were working properly which is mentioned in the
Receipt you give while taking the car , but when I received the car driver window switch is not working at all . And your team gives the explanation that it is electronic switch it can fail anytime .
You have given me discount of Rs 2300 and now I have an additional expense of Rs 4500 .

It feels like this is a regular problem to give at your workshop and you don’t want to get it solved . If I give for some work you make a new problem which is far more expensive than the original one .

I would like to write about these incidents in much more details but I required contact of Volkswagen India head or someone in Germany who looks after India service centres .

Although , Polo is the least expensive car of Volkswagen in India but this has really de-motivated me to buy a more expensive car of Volkswagen .

I have six time compalin about this but still days not clear above complain.

I have not satisfy with your people answer now they told me you will change your system outside.

Because of my car in warranty period how can i change directly after that how can provide warranty by Volkswagen.

I have west my time to purchase above company car.

I have also visit 4 to 5 people they have also told me that do not want to purchase above car and give remanded to any one buy this company car.

i was given my car Volkswagen Vento AP09CE7488 for servicing on 9th June in Hyderabad , Khajaguda center. They were telling that some part is not available and it will come after 30 th June. i am not understanding why they required 21 days to get the part. How i have to travel these 21 days?. i am calling continuously to service center response was very poor. i was never expected this type of poor service from Volkswagen. i actually planned to buy new Volkswagen Tiguan. now i dropped my plan and would like to go another brand.

This is to bring to your notice that my Volkswagen Polo Car (BR01CJ5023) met with an accident on 6th of Jan'2020. It was badly damaged at the back side as it was hit by a bus. I myself suffered an ankle fracture in my right leg.
The car was received at the VW Jamshedpur Service center on 7th Jan'2020.
I was in frequent touch with Mr Prem Kumar & Mr Zahid over phone throughout the month of January. I had requested them multiple times to get the repair job done as early as possible because my car was the only means which I could use to commute with my fractured ankle. They kept making claims that the process had been started and were awaiting parts needed for the job. I was also given the commitment that I would receive my car by 15th Feb.

In the month of February, even after trying multiple times, i was unable to contact either Mr Prem or Mr Zahid. On 13th of February, I spoke to Mr Arun on phone. I then came to realize that no job had been done on my car yet. On the other hand, he told me to deposit 50% of the estimate amount in order to start the job. Such a demand is unacceptable considering I have a full insurance cover for my car from Bajaj Allianz which happens to be a partner of VW for cashless insurance claims. Again, on the same day evening, i got a text from Mr Arun that i do not need to make any money transfer.

Today, i visited the service center only to realize that there is no progress yet on my car's repair job. They have not yet ordered the parts which is required although the estimate for the car was ready on 14th Jan itself and same was approved by Bajaj Allianz (I got this confirmation from Mr Arjun of Bajaj Allianz). Today again, Mr Arun asked me to deposit 50% of the estimate amount in order to start the job. This lacklustre approach of the team is totally unacceptable and brings a very bad image to the Volkswagen brand.

Kindly look into this matter and resolve it on urgent basis. It's already been more than 1.5 months with no progress on the repair job. I am expecting a favourable response from Volkswagen team.

Note- On asking about the email id details of the present VW Area Service Manager or any higher management person, Mr Arun denied providing the same.

Fortnight back I send my POLO. car to your Jamshedpur dealer for replacement of rediator till date nothing has been they say rediator is not available in their show room and placed the order for same with ZHO. MY CAR NO. IS JH05 AF 2727

It is strongly regretted to inform that I had given my Vento car bearing registration number MH 20 BY 1887 for annual servicing at Volks Wagen Nashik on 8th November 2016. I had requested to replace damaged air vents on the dashboard. The same was replaced vide the invoice number SIP141439 Dated 8th November 2016.
After receiving the car, I found that the rear windshield de-fogger, which was in a proper working condition prior to handing over the vehicle for servicing, was not working after servicing. I informed the service manager immediately. I am sure that the wiring of the de-fogger was disturbed during replacement of the air vent due to the negligence of the servicemen.
But due to some works and reasons, I could not visit the service station at Nasik.
As the car is having very less run, I didn't,t service it during 2017.
While I gave the vehicle for servicing again on 1st June 2018, I had very clearly instructed the service manager Volkswagen Nashik regarding repairs of the defogger. But to my utter surprise, while I called in the evening to inquire if the car was ready, I asked if the de-fogger was repaired, the service manager replied that the switch of the defogger was damaged. I asked them to replace the switch, they replied that the switch was not available in spares and it had to be ordered. I immediately requested the service manager to place an order for the switch so that the de-fogger could restore its working condition before the monsoon.
I have pursued the matter with the Service Station at Nashik five-six times during these twenty days but I am not getting responsible replies.
Working condition of the rear windshield de-fogger is extremely important for me while driving in rainy conditions.
It is requested to take up the matter as early as possible and arrange for necessary action.
Thanking You,
Regards,
Sunil Waikar
Nashik Road.