VLCC Personal Care Contact No. 1800 102 8522

Hi ,
I recently visited the VLCC Kastur Park, Borivali centre for a consultation regarding anti-aging and under-eye treatments.
During my visit, I was informed that it was an “Event Day” and that if I made the payment on the same day, I would receive a 50% discount on services. I enquired about ULIP laser treatment, facials that I have taken earlier, and under-eye treatments.
Based on the assurance given to me that the Diya Card worth ₹36,000 would be redeemable and transferable across services, I immediately made the payment of ₹36,000. I was specifically made to understand that I could later decide whether to use the amount for eye treatments, facials, or other anti-aging facial services.
However, when I contacted the centre the very next day and informed them that I preferred to use the amount towards facials, I was told that the 50% discount would no longer be applicable and that each facial would instead cost ₹7,300. This was completely different from what was communicated to me before the payment was made.
This is extremely disappointing and unfair. The major concern is that all such commitments are made verbally before payment, with nothing clearly documented in writing. Once the payment is processed, the billing and service terms appear to change, leaving the customer with no record of what was originally promised.
I was also offered an acne lotion free of cost as part of the deal. After I made the payment, I was informed that the product was out of stock. Similarly, based on the offer explained to me, I should have been eligible for approximately 10 facials along with the acne lotion, whereas I am now being told that I will receive only 7 facials.
I am highly disappointed with the way this transaction has been handled. Such a lack of transparency and change in commitments after receiving payment is highly unprofessional and not something I expected from a reputed brand like VLCC.
With this dissatisfaction I would want to ask for refund.
They also mentioned that now if I want discount on facials I need to shell out Rs 8000 now then they can give me 50% discount on facials else they can give me discount of eye as that was my first preference.
Also, there was no event on that day, she centres head lied about that too as the beauty head was unaware about the event and there was no such board too.
I am sure , she did that because she wants to manipulate the prices, Suddenly she came from 1 lac to 36k.
They say they are doing personal favour by giving facials now. Their bills says 25 diya pack and 9k glyo full legs peel where legs were never a part of discussion. Bill also is incorrect.