Vishal Mega Mart Customer Care Number 011-4113 2664

All India Number(s): 
  • 011-41132664 (Customer care)
  • 011-30017604 (Head Office)


  • customerservice [at] myvishal [dot] com
  • customercare [at] vishalretail [dot] co [dot] in (Customer service desk)

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Head Office

Airplaza Retail Holdings Pvt. Ltd.
Plot No 184, Platinum Tower,
5th Floor, Udyog Vihar,
Phase I, Gurgaon,
Haryana - 122016
Phone: 011-30017604

Social Sites






Pathetic ,,and bad angry attitude staff person

Went to the store at 3: 40 pm and the Staff person literally push me to go out from the store reason is closed ,,due to lockdown however according to the government .timings of all store during lockdown is 4 pm in himcahal Pradesh,palampur,,guy don't even have manner how to talk ....the way he is talking like he is bouncer of bar or something else .....i request him still i have 20 min i have to grab only sodas but no ,its not possible store gonna close 4 pm ,,but his attitude is worst,i hope there is camera ,so head office can see his Moron activities ,such pathetic service and rude THING ever happen in VISHAL MART ... HORRIBLE

Being harrased by the rude and unprofessional employees

Hello I am Dr Ananya Pathak and I want to share my experience and enlighten you with the behavior of your staffs in vishal megamart Purulia , West Bengal.
I am a customer of vishal since 7years and never have to face such kind of humiliation.
I went to the store yesterday with my father (who is a very respectable and honest business man) and with my mother( a government employee in West Bengal heath) . While we pass the security entry a red light and sound was there when my father was standing there but the security took no notice of it and let him go without a word. We were shopping for various products and my father felt sick as the ac and the fans were not working and it was very hot in there so my father decided to get some air and was going to out through the door and it started beeping again. The security came along with some employees and forcefully escorted him inside and searched him and they didn't find anything... then they make him strip every piece of clothing he was wearing and same they didn't find anything suspicious and then they let him go... this all happened without me and mother's knowledge when we came to know about the incident we asked the staff who asked you to this as my father was so traumatized mentally by the incident he was unable to speak and then the rude employers behaved as nothing has happened and then we told we won't buy anything from the store and left.
My father is not a very healthy person he has suffered many illness last year so his physical condition is not that good. They make such a person forcefully strip his clothes. And a employee was constantly with us and he knew my father wasn't doing anything suspicious is this a way to behave with your customers.
I want necessary actions to be taken immediately again the staffs and security guard of purulia vishal megamart or I will have to post this incident in Twitter and all other social media sites.
By this incident my father was mentally harrased by the employees .


Today i went to vishal located in Golaghat... I was checking for some products suddenly a executive came and told me very roughly dont touch anything... I had already purchase some products not only one stuff help me to find.. And i have seen some are working, some are busy with there Mobile.. When i told him that this is not they way to greed a customer... Then he again told me roughly that talk to manager.. Then i went from there and i told to my friends on exit point that there should be a csd point then there was a security lady she replied me that staff are not bad customer s are bad... I am very greatful to visit that mall... I have been working for many companies and dealing with many kind of customer... So i know the company person introduced a band / institutions .. So they have to know how to greed a customer.


Salesmen 15 years experience

Third Class billing & worst management

I have visited your store at Abohar. I have raised my Complaint to your storemanager that the billing Men is not billing as per no. Wise

New store open

Sir in my city Darbhanga Bihar all type of mall like V2 vmart city life city cart nevan bigbazaar Reliance trade etc so plz open store in laheriasarai I have 15000sf space in main market

No discount on exchane

I had purchased one jeans MRP 999 with 30 percent discount on 03.09.18 form Faizabad U.P. store for my kid but unfortunately zeans was not good in fitting & on 06.09.18 I went again for exchange the same, your staff changed the item but charged full amount of MRP i.e. 999/- when i told them it is exchange of goods not new purchase they were all behaving very roude & one of them Mr.Amit shouted on me & told me that there are many customers we can give attention to one by one so you can go away very fast
I can provide you copy of invoice & credit note for said transaction