Virgin Australia Customer Care Numbers

Organization: 

Head Office Address :

56 Edmondstone Road
Bowen Hills, Brisbane, Queensland - 4006
Contact Number - (07) 3295 3000

Mailing Address :

P O Box 1034
Spring Hill Qld 4004

List of Contact Numbers :

If calling from Contact number
Australia 13 67 89
New Zealand 0800 67 0000
United States of America 1855 253 8021
United Arab Emirates 8000 612 002
United Kingdom 0800 051 1281
Anywhere else in the world +61 7 3295 2296

List of Domestic and International Airports :

Airport: Calling from:  Contact Number: Contact Hours:
Canberra  

Australia

Overseas 

(02) 6230 4559

+61 2 6230 4559 

0800 - 1300 & 1400 - 1730  
Brisbane - Domestic

Australia

Overseas 

(07) 3114 8150

+61 7 3114 8150

0700-2300  
Melbourne - Domestic

Australia

Overseas 

(03) 9339 1750

+61 3 9339 1750 

0500 - 2330  
Perth - Domestic

Australia

Overseas

(08) 9475 7903

+61 8 9475 7903 

1.5 hrs before & 30 min after flight departure  
Adelaide

Australia

Overseas

(08) 8238 7514

+61 8 8238 7514

0500-2100  
Albury 

Australia

Overseas 

(02) 6023 3754

+61 2 6023 3754 

1.5 hrs before & 30 min after flight departure 
Apia

Samoa

Overseas

23097

+685 23097 

 3 hrs before & 1 hr after flight departure
Ayers Rock

Australia

Overseas

(08) 8956 3419

+61 8 8956 3419

 3 hrs before & 1 hr after flight departure
Auckland - International

New Zealand

Overseas 

(09) 256 8359

+64 9 256 6726 

 3 hrs before & 1 hr after flight departure
Ballina-Byron Bay  

Australia

Overseas 

(02) 6686 7664
(02) 6686 8572

+61 2 6686 7664
+61 2 6686 8572  

1.5 hours before & 30 mins after flight departure  
Brisbane - International

Australia 

Overseas

Email

0448 530 136

+61 448 530 136

bs [dot] bneint [at] virginaustralia [dot] com

0600-2300
Broome  

Australia

Overseas 

(08) 9193 7750

+61 8 9193 7750 

2200 Saturday - 0200 Sunday weekly
Broome  

Australia

Overseas 

(08) 9193 7750

+61 8 9193 7750 

2200 Saturday - 0200 Sunday weekly
Bundaberg  

Australia

Overseas 

(07) 3117 0433
(07) 3117 0434

+61 7 3117 0433
+61 7 3117 0434  

1215-1515
Cairns

Australia

Overseas

(07) 4034 9321

+61 7 4034 9321

1115 - 1815
Christchurch - International

New Zealand

Overseas

(03) 357 3889

+64 3 357 3889

0400 - 0001 
Coffs Coast  

Australia

Overseas 

(02) 6658 0696

+61 2 6658 0696 

1.5 hrs before & 30 min after flight departure  
Darwin  

Australia

Overseas 

(08) 8945 3176

+61 8 8945 3176 

1.5 hrs before & 30 min after flight departure  
Denpasar

Bali

Overseas

361 9351 011

+62 361 9351 011

3 hrs before & 1 hr after flight departure 
Dunedin - International

New Zealand

Overseas 

(03) 486 2715

+64 3 486 2715

3 hrs before & 1 hr after flight departure
Emerald Airport Australia (07) 4987 7317 0630-0900(Mon-Fri)
1045-1545(Mon-Fri)
1700-1900(Mon-Fri)
0945-1215(Sat)
1045-1545(Sun)
1700-1900(Sun)
Gladstone Airport

Australia

Overseas

(07) 4978 7874

+61 7 4978 7874

0600-1400 & 1615-2000 (Mon-Fri)
0845-2345 (Sat)
1200-2000 (Sun)
Gold Coast - Domestic and International

Australia

Overseas 

(07) 5599 4047

+61 7 5599 4047 

1.5 hrs before & 30 min after flight departure  
Hamilton - International  

New Zealand

Overseas 

(07) 843 0512

+64 7 843 0512 

3 hrs before & 1 hr after flight departure
Hamilton Island  

Australia

Overseas

(07) 4946 9631
(07) 4946 9675

+61 7 4946 9631
+61 7 4946 9675

1.5 hrs before & 30 min after flight departure  
Hervey Bay (Fraser Coast)

Australia

Australia (Alternative)

Overseas

(07) 4125 5289

(07) 4125 4719

+61 7 4125 5289

1.5 hrs before & 30 min after flight departure 
Hobart  

Australia

Overseas 

(03) 6248 4443
(03) 6248 4442

+61 3 6248 4443
+61 3 6248 4442 

1.5 hrs before & 30 min after flight departure  
Honiara

Solomon Islands

Overseas 

36077

+677 36077 

3 hrs before & 1 hr after flight departure 
Karratha

Australia

Overseas 

(08) 9183 8263

+61 8 9183 8263 

1.5 hrs before & 30 min after flight departure 
Launceston  

Australia

Overseas 

(03) 6391 8782

+61 3 6391 8782 

1.5 hrs before & 30 min after flight departure  
Mackay  

Australia

Overseas 

(07) 4952 3355

+61 7 4952 3355 

1.5 hrs before & 30 min after flight departure  
Melbourne - International

Australia

Overseas

Email

0481 012 122

+61 481 012 122

bs [dot] melint [at] virginaustralia [dot] com

0530 - 1100 / 1900 - 2200
Mildura 

Australia

Overseas 

 (03) 5023 4690

+61 3 5023 4690

1.5 hrs before & 30 min after flight departure 
Nadi

 Fiji

Overseas

6722 777

+679 6722 777 

3 hrs before & 1 hr after flight departure
Newcastle  

Australia

Overseas 

(02) 4965 0516

+61 2 4965 0516 

1.5 hrs before & 30 min after flight departure  
Newman

Australia

Overseas

(08) 9175 0047

+61 8 9175 0047

1.5 hrs before & 30 min after flight departure 
Nuku'alofa

Tonga

Overseas 

35422

+676 35422 

3 hrs before & 1 hr after flight departure 
Perth - International

Australia

Overseas 

(08) 9475 7929

+61 8 9475 7929 

3 hrs before & 1 hr after flight departure
Phuket

Thailand

Overseas

7635 1219

+66 7635 1219 

3 hrs before & 1 hr after flight departure 
Port Hedland

Australia

Overseas 

(08) 9140 1028

+61 8 9140 1028

1.5 hrs before & 30 min after flight departure
Port Macquarie 

Australia

Overseas 

(02) 6583 1542

+61 2 6583 1542 

1.5 hrs before & 30 min after flight departure 
Port Moresby

Papua New Guinea

Overseas

323 9250

+675 323 9250 

3 hrs before & 30 min after flight departure 
Port Vila

Vanuatu

Overseas 

25758

+678 25758 

3 hrs before & 30 min after flight departure 
Proserpine (Whitsunday Coast)

Australia

Overseas 

(07) 4945 5769

+61 7 4945 5769 

1.5 hrs before & 30 min after flight departure
Queenstown - International

New Zealand

Overseas

(03) 441 4161

+64 3 441 4161 

3 hrs before & 30 min after flight departure 
Rarotonga

Cook Islands

Overseas 

20845

+382 20845 

3 hrs before & 30 min after flight departure 
Rockhampton  

Australia

Overseas 

(07) 4922 1085

+61 7 4922 1085 

1.5 hrs before & 30 min after flight departure  
Sunshine Coast  

Australia

Overseas 

(07) 5450 7485

+61 7 5450 7485 

0900 - 1200 & 1445 - 1745 Sun
Sydney - Domestic

Australia

Overseas 

(02) 9352 7650
(02) 9352 7651

+61 2 9352 7650
+61 2 9352 7651 

0730 - 2230  
Sydney - International

Australia

Overseas

Email

(02) 9693 2563

+61 2 9693 2563

bs [dot] sydint [at] virginaustralia [dot] com

0600 - 2100
Townsville  

Australia

Overseas 

(07) 4775 7035

+61 7 4775 7035 

0430 - 0730 (Mon - Fri)
0530 - 0830 (Sat)
0730 - 1030 (Sun)
1430 - 1730 (Daily)
1930 - 2130 (Daily)  
Wellington - International

New Zealand

Overseas 

(04) 380 6700

+64 4 380 6700 

3 hrs before & 30 min after flight departure

Comments

Regarding last name.

I don't have last name in my passport so what do I fill in last name column while booking ticket with virgin Australia?
Please guide

Name to be entered while booking

Hi,
My query is:
As per my passport, my Given Name: ABRAHAM CYRIL ISSAC
and there is no Surname. Surname is kept blank.
Therefore, my questions is
What should I write in Surname while booking my ticket?
Kindly respond fast

IS BAGGAGE ALLOW IN VIRGIN AUSTRALIA

I AM LOOKING FOR FLIGHT FROM MELBOURNE TO AUCKLAND ( VA 165 ) ON SEP 7TH 2018 BUT THERE IS NO ANY OPTION SHOWING ALLOWANCE OF CHECK IN BAGGAGE

Baggage Query

Hi,

I am travelling from New Delhi to Adelaide through Singapore Airlines starting on 27th July 2018.
This flight is from New Delhi to Singapore to Perth and then to Adelaide. My Booking Ref Nos is UJHE28
I am on a Student VISA to pursue a course in UniSA, Adelaide.

Since I am a Student coming to Adelaide for Study for two years I need to carry many things with me.
The normal baggage allowed is 30Kgs. On my request Singapore Airlines has agreed to allow 35kgs but they are not sure that Virgin Australia their Alliance Partner will allow this extra 5 kgs.

Pls confirm that I will not be charged extra by Virgin Australia for these extra 5 kgs allowed by Singapore Airlines.

A mail response/ confirmation to this regard will be highly appreciated.

Regards

Konark Banka