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Virgin Australia Airline Customer Care No.

Updated on Thursday, 27 March 2025 - 5:07pm
Organization: 
International Numbers: 
+61 7 3295 2296 (For International Customer Care No.)
Website: 
Official Website

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Email

  • cargo [at] virginaustralia [dot] com (For Cargo Services)

Important Links

Lost / Damaged / Delayed Baggage

  • For any query/complaint related to lost / damaged / delayed baggage, you can mail at baggage [dot] claims [at] virginaustralia [dot] com.
  • For domestic travel if your baggage is lost, then you have to report it within 3 working days.
  • For international travel if your baggage is lost, then you have to report it within 7 working days.
  • If your baggage is delayed in international/domestic travel, then you have to report it within 21 working days.
  • For lost / damaged / delayed baggage, you can fill this damage claim Form .
  • For more information Please Read .

Baggage Contact Centre

Sr No. Country Phone Number
1 Australia Toll Free: 1300 170 911
2 New Zealand Toll Free: 0800 443 744
3 USA Toll Free: 1833 301 7565
4 All other Countries
International Tolls apply: +61 7 3295 2257

Global Contact Details

Sr No. Country Contact No.
1 Australia 13 67 89
2 New Zealand 0800 670 000
3 United States of America 1855 253 8021
4 Japan +61 7 3119 7089, +81120406498
5 China +61 7 3119 7048
6 Hong Kong +61 7 3119 7078
7 United Arab Emirates 8000 612 002
8 United Kingdom 0800 051 1281

Global Cargo Contact Details

Offices Address

Sr No. Office Address
1 Head Office Level 11, 275 Grey Street South Brisbane QLD 4101
2 Mailing Address PO Box 1034 Spring Hill Qld 4004

Social Sites

Comments

Sun, 28/01/2024 - 11:05am — Kuldip K Khunt (not verified)

I don't have last name in my

I don't have last name in my passport so what do I fill in last name column while booking ticket with virgin Australia?
Please guide

Fri, 11/10/2019 - 10:45am — Saveen (not verified)

Regarding last name.

I don't have last name in my passport so what do I fill in last name column while booking ticket with virgin Australia?
Please guide

Tue, 02/07/2019 - 7:39pm — Abraham Cyril Issac (not verified)

Name to be entered while booking

Hi,
My query is:
As per my passport, my Given Name: ABRAHAM CYRIL ISSAC
and there is no Surname. Surname is kept blank.
Therefore, my questions is
What should I write in Surname while booking my ticket?
Kindly respond fast

Tue, 14/08/2018 - 12:26pm — GURJIT SINGH (not verified)

IS BAGGAGE ALLOW IN VIRGIN AUSTRALIA

I AM LOOKING FOR FLIGHT FROM MELBOURNE TO AUCKLAND ( VA 165 ) ON SEP 7TH 2018 BUT THERE IS NO ANY OPTION SHOWING ALLOWANCE OF CHECK IN BAGGAGE

Mon, 16/07/2018 - 10:57am — Konark Banka (not verified)

Baggage Query

Hi,

I am travelling from New Delhi to Adelaide through Singapore Airlines starting on 27th July 2018.
This flight is from New Delhi to Singapore to Perth and then to Adelaide. My Booking Ref Nos is UJHE28
I am on a Student VISA to pursue a course in UniSA, Adelaide.

Since I am a Student coming to Adelaide for Study for two years I need to carry many things with me.
The normal baggage allowed is 30Kgs. On my request Singapore Airlines has agreed to allow 35kgs but they are not sure that Virgin Australia their Alliance Partner will allow this extra 5 kgs.

Pls confirm that I will not be charged extra by Virgin Australia for these extra 5 kgs allowed by Singapore Airlines.

A mail response/ confirmation to this regard will be highly appreciated.

Regards

Konark Banka