Home › Airlines › Virgin Australia Airline Customer Care No.

Virgin Australia Airline Customer Care No.

Updated on Saturday, 29 August 2026 - 1:55pm
Organization: 
International Numbers: 
+61 7 3295 2296 (For International Customer Support)
Website: 
Official Website
iOS App: 
Virgin Australia
Android App: 
Virgin Australia

Important Links

Lost, Damaged And Delayed Baggage

  • For any query/complaint, you can contact to customer support team or mail at baggage [dot] claims [at] virginaustralia [dot] com .
  • If your baggage is lost, then you have to report it within the following time limits:
    Sr. No. Service Days
    1 For Domestic Travel 3 Working Days
    2 For International Travel 7 Working Days
  • If your baggage is delayed in international/domestic travel, then you have to report it within 21 working days.
  • You can also fillout this Missing/Damage Claim Form .
  • If your query is not resolved, then you can contact at the details given below:
    Sr. No. Country Contact No.
    1 Australia 1300 170 911 (Toll Free)
    2 New Zealand 0800 443 744 (Toll Free)
    3 USA 1833 301 7565 (Toll Free)
    4 All other Countries +61 7 3295 2257 (International Tolls apply)
  • For more information, please read .

Global Contact Support Details

Sr. No. Location/Service Contact No.
1 New Zealand 0800 670 000
2 Japan +61 7 3119 7089
3 China +61 7 3119 7048
4 Hong Kong +61 7 3119 7078
5 United Arab Emirates 8000 612 002
6 United Kingdom 0800 051 1281
7 All Other Locations +61 7 3295 2296
8 United States of America 1855 253 8021
United States of America
9 If You Wish To Use FedRelay Services +61 7 3295 3941
10 TTY / ASCII (Text Telephone / American Standard Code for Information Interchange) (800) 877-8339
11 VCO (Voice Carry Over) (877) 877-6280
12 Speech-to-Speech (877) 877-8982
13 Spanish (800) 845-6136
14 Customer Service (Voice/TTY, ASCII, and Spanish) (800) 877-0996
15 Voice (866) 377-8642
16 TeleBraille (866) 893-8340

Cargo Contact Details

Contact No.: 13 82 87 (Same For All)

Sr. No. Location/Service Email Timing
1 Non-account bookings cargo [at] virginaustralia [dot] com Mon-Fri, 8:30am-6:30pm (AEST)
2 Account bookings and all operational enquires cargocontrolcentre [at] virginaustralia [dot] com Mon-Fri, 5:30am-9:30pm (AEST), Sat: 5:30am-5pm (AEST), Sun: 7:30am-7pm (AEST)
3 Sales/Operations/New Account Enquiries cargosales [at] virginaustralia [dot] com Mon-Fri, 8am-6pm (AEST)
For more information, please read .

Office Addresses

Sr. No. Office Address
(Virgin Australia Airlines Pty Ltd)
1 Head Office Level 11, 275 Grey Street South Brisbane QLD 4101
2 Mailing Address PO Box 1034 Spring Hill Qld 4004

Social Sites

Comments

Sun, 28/01/2024 - 11:05am — Kuldip K Khunt (not verified)

I don't have last name in my

I don't have last name in my passport so what do I fill in last name column while booking ticket with virgin Australia?
Please guide

Fri, 11/10/2019 - 10:45am — Saveen (not verified)

Regarding last name.

I don't have last name in my passport so what do I fill in last name column while booking ticket with virgin Australia?
Please guide

Tue, 02/07/2019 - 7:39pm — Abraham Cyril Issac (not verified)

Name to be entered while booking

Hi,
My query is:
As per my passport, my Given Name: ABRAHAM CYRIL ISSAC
and there is no Surname. Surname is kept blank.
Therefore, my questions is
What should I write in Surname while booking my ticket?
Kindly respond fast

Tue, 14/08/2018 - 12:26pm — GURJIT SINGH (not verified)

IS BAGGAGE ALLOW IN VIRGIN AUSTRALIA

I AM LOOKING FOR FLIGHT FROM MELBOURNE TO AUCKLAND ( VA 165 ) ON SEP 7TH 2018 BUT THERE IS NO ANY OPTION SHOWING ALLOWANCE OF CHECK IN BAGGAGE

Mon, 16/07/2018 - 10:57am — Konark Banka (not verified)

Baggage Query

Hi,

I am travelling from New Delhi to Adelaide through Singapore Airlines starting on 27th July 2018.
This flight is from New Delhi to Singapore to Perth and then to Adelaide. My Booking Ref Nos is UJHE28
I am on a Student VISA to pursue a course in UniSA, Adelaide.

Since I am a Student coming to Adelaide for Study for two years I need to carry many things with me.
The normal baggage allowed is 30Kgs. On my request Singapore Airlines has agreed to allow 35kgs but they are not sure that Virgin Australia their Alliance Partner will allow this extra 5 kgs.

Pls confirm that I will not be charged extra by Virgin Australia for these extra 5 kgs allowed by Singapore Airlines.

A mail response/ confirmation to this regard will be highly appreciated.

Regards

Konark Banka