Home › State Government › UPCL Customer Care No. 1912

UPCL Customer Care No. 1912

Updated on Tuesday, 19 August 2025 - 12:42pm
Organization: 
Toll free Number(s): 
  • 1912 (Helpline Number)
  • 1800 180 4185 (For Power Theft Complaint)
  • 1800 419 0405 (For Electricity Complaint)
Website: 
Official Website
iOS App: 
UPCL Consumer Self Service
Android App: 
UPCL Consumer Self Service

Email

  • customercare [at] upcl [dot] org (For General Complaint)
  • epayment [at] upcl [dot] org (For Payment Related Queries)

Important links

SMS Service

Send SMS to 7060836718 from your registered mobile number

Sr No. Service Name Key words
1 Current Bill Detail BD <Space><13 Digit Service Connection No.>
2 Current Bill Detail BD <Space><11 Digit Account No.>
3 Last Payment Details PD <Space><13 Digit Service Connection No.>
4 Last Payment Details PD <Space><11 Digit Account No.>
5 New Connection Status NC <Space><12 Digit Registration No.>
6 Complaints Status CD <Space><11 Digit Complaint No.>
7 Registration of Mobile No. RMN <Space><13 Digit Service Connection No.>
8 Registration of Mobile No. RMN <Space><11 Digit Account No.>

Distribution Office Contact Details

S.No. Name Designation Contact No. Email Address
1 B. M. S. Parmar Chief Engineer(Distribution), Garhwal Zone 0135-2621686 ce [dot] garhwal_zone [at] upcl [dot] org ,
gmdd [dot] upcl [at] yahoo [dot] com		 120, Haridwar Road, Dehradun
2 N.S. Tolia Chief Engineer(Distribution), Rudrapur Zone 05944-250246 ce [dot] rudrapur_zone [at] upcl [dot] org,
cerudrapur [at] yahoo [dot] com		 Sec-02, Near Titan Industry, Sidcul Rudrapur
3 R. S. Gunjyal Chief Engineer (Distribution), Kumaon Zone 05946-266557 ce [dot] kumaon_zone [at] upcl [dot] org ,
upcl_gmdh [at] yahoo [dot] co [dot] in		 132 KV Sub Station, Kathgodam, Haldwani
4 Mohit Joshi Chief Engineer(Distribution), Haridwar Zone 01334-311839 ce [dot] haridwar_zone [at] upcl [dot] org,
chiefharidwar [at] yahoo [dot] co [dot] in		 Vikas Bhawan, Roshnabad, Haridwar
5 Devender Singh Bisht Superintending Engineer, EDC, Pithoragarh 9412093224 edc [dot] pithoragarh [at] upcl [dot] org ,
septh_upcl [at] yahoo [dot] com		 Electricity Distribution Circle office , Bhadelwada , Pithoragarh - 262501
6 D.K. Joshi Superintending Engineer, EDC, Champawat 9411110509 edc [dot] champawat [at] upcl [dot] org Electricity Distribution Circle, UPCL, Champawat
7 D.K. Joshi Superintending Engineer, EDC, Rudrapur - Additional Charge. 9411110509 edc [dot] rudrapur [at] upcl [dot] org ,
dgm_rdr [at] rediffmail [dot] com		 Opposite Nagar Palika Parishad, Rudrapur
8 Amit Kumar Superintending Engineer, EDC, Roorkee 9412073712 edc [dot] roorkee [at] upcl [dot] org ,
dgmroorkee [at] gmail [dot] com		 26, Civil line, near -Boat Club, Roorkee 247667
9 Ravi Rajora Superintending Engineer, EDC, Srinagar 9412079742 edc [dot] srinagar [at] upcl [dot] org ,
dgmsri [dot] upcl [at] yahoo [dot] com		 Inter College Road, Srinagar (G)
10 Rahul Jain Superintending Engineer, EDC (Urban), Dehradun 9412075905 eudc [dot] dehradun [at] upcl [dot] org ,
seedcurban [at] gmail [dot] com		 EDC (Urban), Kaulagarh FRI Campus , Dehradun Uttarakhand
11 Vijay Singh Superintending Engineer, EDC (Rural) 9412052777 edcr [dot] dehradun [at] upcl [dot] org ,
seruraldehradun [at] gmail [dot] com		 Electricity Distribution Circle (Rural), 18 E.C. Road, Dehradun - 248001
12 Shailendra Singh Superintending Engineer, EDC, Tehri 9412078477 edc [dot] tehri [at] upcl [dot] org ,
edctehri [at] yahoo [dot] com		 Superintending Engineer, Electricity Distribution Circle (Tehri), New Tehri
13 Raghuraj Singh Superintending Engineer, EDC, Karnprayag 9639002868 edc [dot] karnprayag [at] upcl [dot] org ,
edckarnprayag [at] gmail [dot] com		 Superintending Engineer, Electricity Distribution Circle (Karanprayag) Gauchar, Near Palsari Aam Pin-246429
14 Naveen Mishra Superintending Engineer, EDC, Haldwani 9412093101 edc [dot] haldwani [at] upcl [dot] org ,
edc [dot] haldwani [at] upcl [dot] org		 Subhashh Nagar, Haldwani
15 Arjun Pratap Singh Superintending Engineer, EDC, Kashipur 9411108210 edc [dot] kashipur [at] upcl [dot] org ,
se_ksp [at] rediffmail [dot] com		 Electricity Distribution Circle ,Bijli Bhawan , Bazpur Road Kashipur(U S Nagar) 244713
16 Pradeep Kumar Superintending Engineer, EDC, Haridwar 01334-239531, 9411111276 edc [dot] haridwar [at] upcl [dot] org ,
dgmharidwar [at] yahoo [dot] com		 Roshnabad, Haridwar
17 Amit Kumar Katariya Superintending Engineer, EDC, Ranikhet 7579055251 edc [dot] ranikhet [at] upcl [dot] org ,
edc [dot] ranikhet [at] upcl [dot] org		 Near Civil Hospital, Ranikhet
18 Y.S. Tomar Superintending Engineer, EDC, Chakrata 9411746161 edc [dot] chakrata [at] upcl [dot] org Superintending Engineer, Electricity Distribution Circle (Chakrata), Kalsi, Dehradun
For More Information Regarding Distribution Offices

For Complaint

  • For any query/complaint, you can contact at 1912 .
  • You can contact to Consumer Grievance Redressal Forum functional in the respective offices given below:
    Sr..No Region Operational area of Forum Contact/Email Address
    1 Dehradun Electricity Distribution Circle (Rural), Dehradun
    Electricity Distribution Circle (Urban), Dehradun
    Electricity Distribution Division, Vikasnagar    		 0135-2763672, 0135-2763673, 0135-2763674, 0135-2763675 Consumer Grievances Redressal Forum, UPCL, VCV Gabar Singh Urja Bhawan, Kanwali Road, Dehradun. Pin-248001
    2 Srinagar (Garhwal) Electricity Distribution Circle, Srinagar (except Electricity Distribution Division ,Kotdwar) 7895439304 Consumer Grievances Redressal Forum, UPCL, Superintending Engineer Office/Campus, Inter College Road, Srinagar (Garhwal), Pin-246174
    3 Haldwani Electricity Distribution Circle, Haldwani 05946-266223,
    cgrf [dot] kumaoun [at] gmail [dot] com    		 Consumer Grievances Redressal Forum, UPCL, Kumaon Zone, 132 KV Substation Campus, Near C.E.(Distribution) office, P.O. Kathgodam (Haldwani), Nainital
    4 Rudrapur Electricity Distribution Circle, Rudrapur
    Electricity Distribution Circle,Kashipur
    Electricity Distribution Division, Sitarganj
    Electricity Distribution Division, Khatima    		 05944-240503,
    cgrfrudrapur [at] gmail [dot] com    		 Consumer Grievances Redressal Forum, UPCL, 33 kV Electricity Substation, Secter-2 SIDCUL, Pantnagar, Rudrapur, Pin-263153
    5 Uttarkashi Electricity Distribution Circle, Tehri
    Electricity Distribution Division, Badkot    		 - Consumer Grievances Redressal Forum, UPCL, Electricity Distribution Division premises, Ladari, Uttarkashi
    6 Haridwar Electricity Distribution Circle, Haridwar
    Electricity Distribution Circle, Roorkee
    Electricity Distribution Division, Kotdwar    		 01334-265389 Consumer Grievances Redressal Forum, UPCL, Industrial Area, Hill By Pass Road, Haridwar, Pin- 249401
    7 Karanprayag Electricity Distribution Circle, Karanprayag - Consumer Grievances Redressal Forum, UPCL, Office Near Badrinath National Highway-58, Gauchar (Bhattnagar), District-Chamoli, Pin-246429
    8 Almora Electricity Distribution Circle, Ranikhet
    Electricity Distribution Circle, Pithoragarh
    Electricity Distribution Division, Champawat    		 - Consumer Grievances Redressal Forum, UPCL, Electricity Distribution Division, 33/11 Sub-Station Campus, Lakshmeshwar, Almora
  • If you are not satisfied with the solution from Consumer Grievance Redressal Forum then you can contact to Uttarakhand Electricity Regulatory Commission Ombudsman at 0135-2762120 or mail at elec [dot] ombudsman [dot] uk [at] gmail [dot] com .

For Electricity Theft

  • If you have any complaint regarding electricity theft then you can contact at:
    Sr.No. Service Contact No.
    1 Electricity Theft 18004190405
    2 Power Theft 18001804185, 8530488044
    3 Vigilance Officer 0135-2760911
  • You can also contact to Officers given below:
    Sr.No Designation Contact Person Contact No.
    Address: UPCL Victoria Cross Vijeyta Gabbar Singh Bhawan Dehradun
    1 Executive Engineer (RE) Public Information Officer Er.Arun Kant 0135-2769944
    2 Executive Engineer Mrs. Shikha Aggarwal 0135-2769944
    3 Appellate Authority Er. Shishir Srivastav 0135-2763832

Officers Contact Details

Sr.No. Name Designation Contact Details
1 Anil Kumar Managing Director 0135-2768895,
md [at] upcl [dot] org
2 Kamal Sharma Director Finance 0135-2763870,
df [at] upcl [dot] org
3 A.K. Agarwal Director (Projects) 0135-2763402,
dpupcl29 [at] gmail [dot] com
4 Madan Ram Arya Director (Operations) 0135-2768876,
do [dot] upcl [at] yahoo [dot] co [dot] in
5 Dr. R. J. Malik Executive Director (HR) 0135-2763901,
edhr [at] upcl [dot] org
6 B. M. S. Parmar Chief Engineer(Distribution), Garhwal Zone 0135-2621686,
ce [dot] garhwal_zone [at] upcl [dot] org
7 N.S. Tolia Chief Engineer(Distribution), Rudrapur Zone 05944-250246,
ce [dot] rudrapur_zone [at] upcl [dot] org
8 R.S. Gunjyal Chief Engineer (Distribution), Kumaon Zone 05946-266557
9 Mohit Joshi Chief Engineer(Distribution), Haridwar Zone 01334-311839
10 Raj Kumar Chief Engineer (Planning) 9411111980
11 D. S. Khati Chief Engineer (Commercial) and Power Purchase Cell 0135-2762804
12 Jaswant Singh Chief Engineer (Project) Chief Engineer Corp. (C&P) 0135-2762804
13 Shri Anil Kumar Managing Director UPCL 0135-2768895,

Address: VCV Gabar Singh Urja Bhawan, Dehradun.
14 Shri P. C. Dhyani, Managing Director - PTCUL Govt. Nominee Director 0135-2642006,

Address: Vidyut Bhawan, Near ISBT Crossing, Saharanpur Road, Majra, Dehradun
15 Shri Kamal Sharma Director Finance 0135-2763870,

Address: VCV Gabar Singh Urja Bhawan, Dehradun.
16 Shri Ajay Kumar Agarwal Director (Projects) 0135-2763402,

Address: V.C.V. Gabar Singh Urja Bhawan, Dehradun
17 Shri M. R. Arya Director (Operations)

0135-2768876,

Address: V.C.V. Gabar Singh Urja Bhawan, Dehradun
18 Dr. R. J. Malik Company Secretary 0135-3510151,

Address: VCV Gabar Singh Urja Bhawan, Dehradun.

Corporate Office

S.No. Name Designation Telephone Email
Address: V.C.V. Gabar Singh Urja Bhawan, Dehradun
1 R. J. Malik Executive Director 0135-2763901 edhr [at] upcl [dot] org
2 S.K. Tamta Executive Director (Technical) - -
3 M R Arya Chief Engineer Level 1 O/o M.D. - -
4 B. M. S. Parmar Superintending Engineer, RDSS 9412075999 bmsparmar [at] upcl [dot] org
5 Raj Kumar Chief Engineer (Planning) 0135-2763672 rajkumar [at] upcl [dot] org
6 D. S. Khati Chief Engineer (Commercial) and Power Purchase Cell 0135-2762804 dskhati [at] upcl [dot] org ,
cgmupcl [at] yahoo [dot] com
7 Jaswant Singh Chief Engineer Level 1 (Project)
Chief Engineer Corp.(C&P)		 0135-2762804 jaswantsingh [at] upcl [dot] org
8 Ashish Arora Chief Engineer, Civil / Superintending Engineer (Civil) 9412997831 ashish [at] upcl [dot] org
9 N. S. Bisht Chief Engineer(A) to Director (Project) / Superintending Engineer (Commercial) 8630586799 narendrabisht [at] upcl [dot] org
10 S.C. Tripathi Chief Engineer (Smart Metering) 9917437999 smc [at] upcl [dot] org
11 M.S. Rana Superintending Engineer (Commercial) 8193021234 msrana [at] upcl [dot] org
12 S. S. Kanwar Superintending Engineer (HR) 7457837966 sskunwar [at] upcl [dot] org
13 V.S. Panwar Superintending Engineer, (C&P-I / HQ / I&QA) 7017663665 vspanwar [at] upcl [dot] org , upclccp1 [at] gmail [dot] com
14 Shishir Srivastav Superintending Engineer (A / C&P-II ),Managing Director 7017073369 shishir [at] upcl [dot] org
15 Vikas Gupta Superintending Engineer (IT, SCADA & ERP) 9837023216 vikasgupta [at] upcl [dot] org
16 Mohit Dabral Superintending Engineer (MM) 9258193720 dgmm [dot] upcl [at] yahoo [dot] com
17 Anil Kumar Dhiman Superintending Engineer, RAPDRP 9927396320 akdhiman [at] upcl [dot] org

PIO/Vigilance Contact Details

Sr.No. Name Designation Contact No.
1 Arun Kant Nodal Public Information Officer (PIO) 0135-2769944, 9411110707
Vigilance Unit
Email: vigilance [dot] garhwal [at] gmail [dot] com
2 Mr. Marutt Sah Inspector 8439359277
3 Ms. Sarita Shah Inspector 9410331122
4 Mr. Sanjeev Tyagi Sub. Inspector 9410366633
Garhwal
Email: vigilance [dot] garhwal [at] gmail [dot] com
5 Er. Arun Kant Executive Engineer 9411110707
6 Er. Dhananjay Kumar Assistant Engineer 9760004267
7 Er. Robin Singh Manoria Assistant Engineer 9258294709
8 Er. Vikas Kumar Assistant Engineer 9258294710
9 Er. Anil Singh Assistant Engineer 8979137137
Kumaun
Email: vigilance [dot] kumaon [at] gmail [dot] com
10 Er. Uma Kant Chaturvedi Executive Engineer 9917474748
11 Er. Amit Arya Assistant Engineer 9410192920
12 Er. Puneet Kumar Assistant Engineer 9690016831

Download Forms

Address

Uttarakhand Power Corporation Limited
Victoria Cross Vijeyta Gabar Singh Urja
Bhawan,Kanwali Road, Balliwala Chowk,
Dehradun-248001, Uttarakhand

Related Links: 
Parent Article: 
Uttarakhand State Government Contact No.

Comments

Wed, 11/12/2019 - 2:17pm — Naseer ahmad (not verified)

Meter changed

झेत्र सितारगंज सिसैया में नसीर अहमद का मीटर खराब हो गया है इसे बदलाने की किरपा करे

Mon, 14/10/2019 - 2:02pm — Anonymous (not verified)

विद्युत मीटर में खराबी के संबंध में

गवर्नमेंट प्राइमरी स्कूल कस्तूरबा गांधी काशीपुर में मीटर खराब है कृपया करके नया मीटर लगाने की कृपा करें