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Tui Airlines Customer Care No.
Updated on Tuesday, 18 August 2026 - 1:59pm
Organization:
TUI Airways International Numbers:
+44 203 451 2688 (For Contact Support, Mon-Fri, 8am-8pm, Sat, 8am-6pm, Sun, 10am-5pm)
Website:
Official Website
iOS App:
TUI fly: Find Cheap Flights
Android App:
TUI Fly: Book & Manage Flights Important Links
Important Contact Details
| Sr.No. | Service | Contact Detail | Timing |
|---|---|---|---|
| 1 | Holidays and Flights/Groups/Weddings and renewal of vows | 0203 451 2688 | Mon-Fri, 9am-7pm, Sat, 9am-5pm, Sun, 10am-5pm |
| 2 | Cruise | 0203 451 2688, cruiseexcursions [at] tui [dot] co [dot] uk |
|
| 3 | Assisted travel | 0800 145 6920 | Mon-Fri, 9am-7pm, Sat, 9am-5pm, Sun, 10am-5pm |
Lost, Damaged and Delayed Baggage
- For any query/complaint, you can contact the customer support team.
- In case of delayed baggage, you can report the issue at the airport baggage service desk within 21 days at 0333 577 0300 .
- If your baggage is not found within 21 days, you can file a claim for lost baggage through this Claim Form .
- For damaged baggage, report the issue and file a claim within 7 days of receiving the baggage at 01279 813000 .
- For more information, please read .
Customer Support Through TUI App
To get customer support through TUI App kindly follow the steps given below:
- Step 1: Open TUI App and login to your account.
- Step 2: Go to the "Help" or "Support" Section
- Step 3: Use In‑App Messaging, access holiday support
- Step 4: Scroll down to see support options like live chat & call
Cancellation and Refund
- For any query related to cancellation/refund, you can contact the customer support team.
- Cancellation and refund timelines vary depending on each hotel/flight terms and conditions.
Registered Address
TUI UK Limited,
Wigmore House, Wigmore Lane,
Luton, Bedfordshire, LU2 9TN.
Comments
didnt receive PNR no though payment is done
please respond to customer
i wanted to book flight ticket payment was done but didnt receive any PNR no please call me n help