True Balance Loans Customer Care No. 0120-4001 028

Email

• cs [at] balancehero [dot] com (For General Support)

Important Link

• Contact Form

For Complaint

Level 1:

• For any query/complaint you can call at 0120-4001028 (Mon-Sun, 9am-8pm) or mail at cs [at] balancehero [dot] com .
• You can also raise your complaint on True Balance App under the Help Section or through the addresses given below:
  

  Sr.No.	Service	Address
  1	Postal (Through Letter)	Customer Care Department, Balancehero India Pvt. Ltd., Huda City Centre Metro Station, 5th floor, sector - 29, Gurgaon, Haryana - 122001
  2	Complaint (In Person)	Balancehero India Pvt. Ltd., Huda City Centre Metro Station, 5th floor, sector - 29, Gurgaon, Haryana - 122001

• You can also fill this Fraud/Complaint Form .
• You will receive a response within 48 hours and a resolution within 3-5 working days.

Level 2:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to the Customer Grievance Nodal Officer at the details given below:
  Contact No.: 7428196828 (9:30am-6pm)
  Email: terms [at] balancehero [dot] com
  Address: Balancehero India Pvt. Ltd.,
  Huda City Centre Metro Station, 5^th Floor, Sector - 29,
  Gurgaon, Haryana - 122001
• You will receive a response within 2 working days and a resolution within 30 days.

Level 3:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Principal Nodal Officer at the details given below:
  Contact No.: 8448962980 (9:30am-6pm)
  Email: nodalofficer [dot] cg [at] balancehero [dot] com
  Address: Balancehero India Pvt. Ltd.,
  Huda City Centre Metro Station, 5^th Floor, Sector - 29,
  Gurgaon, Haryana - 122001
• You will receive a response within 5 working days and a resolution within 30 days.

Level 4:

• If your query is not resolved within 30 days or you are not satisfied with the resolution given, then you can escalate your complaint to Central Banking Ombudsman at:
  Contact No.: 14448 (9:30am-5:15pm)
  Email: crpc [at] rbi [dot] org [dot] in
  Address: Centralised Receipt and Processing Centre (CRPC),
  Reserve Bank of India, 4^th Floor,
  Sector 17, Chandigarh - 160017
• You can also lodge complaint online through Complaint Management System (CMS) Portal , Non-Banking Financial Company (NBFC) .

NBFCs Partners Contact Details

Registered/Corporate Office

Balancehero India Private Limited,
The Circle Work, 5^th Floor, Huda City Centre,
Sector - 29, Gurugram, Haryana- 122001

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