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TransUnion Cibil Customer Care No. 022-6140 4300

Updated on Monday, 13 June 2022 - 10:54am
All India Number(s): 
  • 022-6140 4300 (Consumer Helpline, Mon-Fri, 10am-6pm)
Website: 
Official website

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022-61404300
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  • Press 1 : To receive an SMS with link to chat.
    • Press 1 : To receive chatbot link through SMS on the number you are calling from.
    • Press 2 : To receive chatbot link through SMS on your alternate number.
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    • For consumer civil report, score & queries.
    • For consumer civil rank, commercial report, & query.

Email

careers [at] transunion [dot] com (Careers)

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Important Link

Help/ Support

Grievance Redressal Mechanism

Level 1 :
  • For online submission of Customer grievance, please visit. The query will be forwarded to Manager-
    Consumer services, customer need to note the valid Service Request Number to escalate an issue.
  • Customer will receive a response in 15 days for Level 1 escalation.
  • In case customer does not have a valid Service Request Number and wishes to raise an online dispute,
    then please visit.
  • In case customer do not have a valid Service Request Number and needs clarification for any other
    type of query then please visit.
Level 2 :
  • If the customer is not satisfied with the response received at Level 1, customer can escalate grievance
    to Assistant Vice President-Consumer Services.
  • Customer will need a  valid Service Request Number and Level 1 Online Grievance ID to escalate at
    the next level.
  • Customer will receive a response in 10 days.
  • If the customer has already raised concern at Level 1, customer need to wait for 15 days before escalating
    to Level 2.
Level 3 :
  • If the query is still not resolved, customer can escalate the matter to Chief Operating Officer.
  • Customer will need a valid Service Request Number and Online Grievance ID of Level 2 Escalation to
    submit the escalation to Level 3.
  • Customer will receive a response in 8 days.
  • If the customer has already raised concern at Level 2, customer need to wait for 10 days before escalating
    to Level 3.

Registered Corporate Office

TransUnion CIBIL Limited
(Formerly: Credit Information Bureau (India) Limited)
One World Centre, Tower 2A, 19th Floor,
Senapati Bapat Marg, Elphinstone Road,
Mumbai - 400 013.
Phone : 022-66384600
Fax: 022-66384666

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