IVRS Menu No. 1860 267 6060
First Select Your Preferred Language
- Press 1 : For Service Related To Your Existing Consumer Finance Loan Or Housing Finance Loan
- Press 2 : If You Have Recently Applied For A Loan And Wants To Know The Status Of Your Application
- Press 3 : To Apply For A New Loan
Emails
- customercare [dot] housing [at] tatacapital [dot] com (For Housing Finance)
- customercare [at] tatacapital [dot] com (For Retail Loan)
Install App
Important Links
SMS Services
- Send SMS Keyword (Mandatory) <Space> <Last 4 digits of Loan Account Number> to 9705966060 from your registered mobile number
| Sr No. |
Service |
Keyword |
Example
(Product <Space> Service) |
| 1 |
Update Udyam Number |
UDYAM |
UDYAM (Space) <12 DIGIT UAM NUMBER>
(Space) <FULL LAN NUMBER> |
| 2 |
Update Udhyog
Adhaar Memorandum |
UAM |
UAM (Space) <12 DIGIT UAM NUMBER>
(Space) <FULL LAN NUMBER> |
| 3 |
Loan Account Number |
LAN |
LAN |
| 4 |
Amortization Schedule |
AMMORT |
AMMORT (Space) 1234 |
| 5 |
Repayment Schedule |
REPAYMENT |
REPAYMENT (Space) 1234 |
| 6 |
Provisional Interest
Certificate* |
PROVISIONAL |
Provisional (Space)1234 |
| 7 |
Final IT Certificate |
FIC |
FIC(Space) 1234 |
| 8 |
Loan Statement |
SOA |
SOA (Space) 1234 |
| 9 |
Welcome Letter |
WELCOME |
WELCOME (Space)1234 |
| 10 |
Overdue EMI
Payment |
OEMI |
OEMI(Space)1234 |
| 11 |
Download Mobile
App |
MOBILEAPP |
MOBILEAPP |
Other Services
| Sr No. |
Service |
Email |
| 1 |
Tata Capital Housing Finance Limited (Home Loans) |
customercare [dot] housing [at] tatacapital [dot] com |
| 2 |
For A New Loan Requirement |
contactus [at] tatacapital [dot] com |
| 3 |
Tata Capital Limited (Consumer Loans) |
customercare [at] tatacapital [dot] com |
| 4 |
Tata Capital Limited (Corporate Loans) |
contactcommercialfinance [at] tatacapital [dot] com |
Grievance Redressal
Level 1:
- If you have any query/ complaint then firstly you have to contact to the customer support center at the details given below:
Contact No.: 18602676060
Email: customercare [dot] housing [at] tatacapital [dot] com
Address:
11th Floor, Tower A,
Peninsula Business Park, Ganpatrao Kadam Marg,
Lower Parel, Mumbai - 400013.
- You can also visit your Nearest Branch
Level 2:
- If your query is not resolved within 7 days then you can contact at the following details:
Email: gro [dot] housing [at] tatacapital [dot] com
Address:
: 11th Floor, Tower A, Peninsula
Business Park, Ganpatrao Kadam Marg,
Lower Parel, Mumbai - 400013
Level 3:
- If your query is not resolved within 3 days then you can contact to the Grievance Redressal Officer or Managing Director to vis filling this grievance form at the gievn below:

Level 4:
- If your query is not resolved within 15 working days then you can lodge your complaint online through National Housing Bank (NHB) or visit Address: Department of Regulation and Supervision
(Complaint Redressal Cell)
National Housing Bank
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road, New Delhi-110003
Registered Office
11th Floor, Tower A, Peninsula
Business Park, Ganpatrao Kadam
Marg, Lower Parel, Mumbai - 400013.
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