Swiggy Instamart Customer Care No.

I received a damaged product so I returned it instantly. The app says refund credited but still it's not credited I raised the concern but no help was provided. Also attached the proofs like screenshot of transaction and status.

I ordered hamour ice cream cake. And I received hamour cassata with full of fungus and liquid inside. When I avail return, you cannot given me any response. It's full food scam.

Dear Swiggy Instamart Support Team,

I am writing regarding my Instamart order placed on 25 September 2026. I ordered a total of 10 items, but only 9 items were delivered. The missing item is Veg Mayonnaise.

The packet was opened in front of the delivery person, and he also acknowledged that only 9 items had been received. I subsequently contacted your customer support agent through the chat option and explained the issue. However, I was informed that they could not find any discrepancy with the order and, therefore, my request was not acknowledged or resolved.

I request you to please look into this matter and arrange a refund for the missing item at the earliest.

Unfortunately, issues such as missing items have been occurring quite frequently lately, and it is disappointing that customers are not receiving adequate assistance when reporting such problems. I hope you will take this matter seriously and ensure that such issues are handled more effectively in the future.

Please look into this and help resolve the issue.

I order parachute coconut order and butter milk but i don't receive

I want to return my order but delivery boy is not available and not even pick up in my all he is just standing at the any location which is not near me and the not even pick up in the phone the customer care is also not working properly

Amount deducted from my account, didn't receive iteams

I, K. Nirmala, from hyderabad, I ordered by-one-get-one offer product (period panty) but receive only one, so i request look into matter and do needful
cell.no. xxxxxxxxxx

This is very disappointing. My (fifteen items, Rs Twenty six hundred four only) has not been delivered, but its status shows “Delivered.” The delivery executive did not answer our calls despite several attempts. We also contacted customer support through the chat service, but received only automated responses and no resolution.
I request Instamart to either provide valid proof of delivery or issue a 100% refund immediately. I hope this is a technical or delivery error and not an unfair practice. Please investigate and resolve this matter urgently.

I have ordered the items of 100 rs and unlocked 1 rs store and i selected the maggi from that 1 rs store but order came but not that maggi which I have ordered from the 1 rs store

Hi Swiggy Team,

I’m extremely disappointed with my order. I received Kannodia Kholu Yellow Mustard Oil with a broken seal and damaged packaging. This is the second time I’ve received the same product in damaged condition.

Since the seal is broken, I cannot trust the product for consumption. Please process a full refund as soon as possible.

I need to get refund from my recent order as the product was missing. But I did not receive any refund.But it is showing as money credited.I even contacted my bank also they are also saying you did not get any refund

I am extremely disappointed with the way my complaint regarding a recent KFC order has been handled by Swiggy. Several items were missing from the order, and despite raising the issue 3–4 times and completing the refund form shared by your team, no action has been taken yet.

Different representatives — Sadia, Vishal, Sana, and Shreyansh — kept giving different responses without any proper resolution. I was initially informed about a refund of around ₹600, but later was only offered a ₹200 coupon, which is unacceptable. I was then assured that the refund for the COD order would be processed within 5 days after filling the refund link, but there is still no update or refund status visible in my account.

What is most frustrating is that your team keeps closing the conversations without resolving the issue, forcing me to repeatedly explain the same matter again and again. This level of customer support is highly unprofessional and disappointing.

I request immediate action and a proper update regarding my refund