Suryoday Small Finance Bank Customer Care No. 1800 266 7711

Email

• smile [at] suryodaybank [dot] com (For Customer Care)
• info [at] suryodaybank [dot] com (For General Information)

Important Links

• Customer Support
• Branch Locator
• For Credit Cards

Grievance Redressal

Level 1:

• For any query/complaint, you can contact at 18002667711 or mail at smile [at] suryodaybank [dot] com .
• You can also fill this Complaint Form .
• For fraud related complaints, you can call at national cyber crime helpline number 1930.

Level 2:

• If your query is not resolved, then you can contact to the nodal officer details mentioned below:
  Contact No.: 022-40941556
  Email: nodalofficer [at] suryodaybank [dot] com
  Timing: 9:30am-6pm (2^nd and 4^th Saturday Holiday)
  Address: 1101, Sharda Terraces, Plot No.65, Sector 11,
  CBD Belapur, Navi Mumbai - 400614

Level 3:

• If your query is still not resolved, then you may approach to principal nodal officer details mentioned below:
  Contact No.: 022-40941555
  Email: pno [at] suryodaybank [dot] com
  Timings: 9:30am-6pm (2^nd and 4^th Saturday Holiday)
  Address: 7^th Floor, Seawoods Grand Central, Tower No. 1, Plot No. R-1, Sector 40,
  Seawoods Railway Station, Navi Mumbai - 400706

Level 4:

• If your query is not resolved within 30 working days, then you can also lodge your complaint online through Complaint Management System (CMS) Portal or through RBI Ombudsman .

How to Lodge a Grievance Online via Internet Banking and Mobile Banking

For NRI

Contact No.: 022-69045666 , 022-62298799
Email: nri [at] suryodaybank [dot] com

Form Center

Head Office

Suryoday Small Finance Bank Limited.
Unit no .1101,. Sharda Terraces,. Plot No.65,
Sector 11, CBD Belapur, Navi Mumbai - 400614

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