SpiceJet Customer Care Numbers 96540 03333

Organization: 
All India Number(s): 
  • 987 180 3333 (24x7) (For economy class reservations)
  • 965 400 3333 (24x7) (For economy class reservations)
  • 981 179 5555 (For business class reservations)

Email

  • custrelations [at] spicejet [dot] com
  • pilots [dot] careers [at] spicejet [dot] com
  • careers [at] spicejet [dot] com
  • advertising [at] spicejet [dot] com
  • nodalofficer [at] spicejet [dot] com
  • appellateauthority [at] spicejet [dot] com
  • advertising [at] spicejet [dot] com
  • smetraveller [at] spicejet [dot] com
  • spicevisa [at] udaanindia [dot] in
  • visa [dot] spicejet [at] dnata [dot] com

COVID-19 (Flight Updates)

  1. All flights are temporary suspended till 17 May'20, cancel all booking with travel from 4 May to 17th May'20
  2. Flights cancellation charges will be safe in a credit shell, which may use to make fresh booking and travel
    till 31 march 2021 for the same passenger.
  3. For all New and existing bookings for travel till 31st May, 2020.  You may reschedule booking one time for
    travel till 30th September, 2020, without paying any change fees however fare difference if any will be applicable.
  4. Credit shell balance can be checked via Manage Booking on website
  5. For any query Email at api [dot] request [at] spicejet [dot] com
  6. For more information about flight updates visit

* Check flights scheduling as per DGCA Guidelines

* For Contact details visit DGCA (Directorate General of Civil Aviation)

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Group Travel

For more information about spicejet airways visit

Corporate Head Office

Corporate Head Office Customer Care - Reservations (24 Hours)
SpiceJet Ltd.,
319, Udyog Vihar,
Phase IV,
Gurgaon - 122016
Haryana,
India.
Mobile : 987 180 3333 / 965 400 3333

Mobile : 987 180 3333 / 965 400 3333

For any Feedback / Suggestions / Complaints,
Email: custrelations [at] spicejet [dot] com or Click here.

Corporate Office Ticketing Counter
Days of operation: All 7 days (including public holidays)
Timings: 0900 Hrs- 1800 Hrs
Address: SpiceJet Ltd.,
319, Udyog Vihar,
Phase-IV, Gurgaon- 122016
Haryana, India
 

SpiceJet Cargo Regional Manager

Name Region Contact No. Email Id
Mr. Irfan Kanth North 9582241786 Irfan [dot] Kanth [at] spicejet [dot] com
Mr. Ismail Ali West 9784429786 ismail [dot] ali [at] spicejet [dot] com
Mr. K. Sivakumar South 9962893992 k [dot] sivakumar [at] spicejet [dot] com
Mr. Somnath Ghosh East 9836106979 somnath [dot] ghosh [at] spicejet [dot] com
Station Contact No. Email Id
Agartala(IXA) 9089237133/9774014721 ixa [dot] cgo [at] spicejet [dot] com
Ahmedabad (AMD) 9099057163 amd [dot] cgo [at] spicejet [dot] com
Amritsar (ATQ) 7009241387 rupinder [dot] kumar [at] spicejet [dot] com
Bagdogra (IXB) 7449703093/9126331276 ixb [dot] cgo [at] spicejet [dot] com
Bangalore(BLR) 9916010098 blr [dot] cgo [at] spicejet [dot] com
Chandigarh (IXC) 7837005177 vivek [dot] sharma [at] spicejet [dot] com
Chennai (MAA) 4422561168 maa [dot] cgo [at] spicejet [dot] com
Coimbatore(CJB) 9047444102 cjb [dot] cgo [at] spicejet [dot] com
Delhi(DEL) 01147322684/9873480665 del [dot] cgo [at] spicejet [dot] com
Goa(GOI) 9673332703 goi [dot] cgo [at] spicejet [dot] com
Guwahati (GAU) 3612842872 gau [dot] cgo [at] spicejet [dot] com
Hyderabad(HYD) 9642325558 hyd [dot] cgo [at] spicejet [dot] com
Jabalpur (JLR) 9755020084 anupam [dot] tiwari [at] spicejet [dot] com
Jaipur (JAI) 9772222881 jai [dot] cgo [at] spicejet [dot] com
Jammu(IXJ) 9596636664/ 9419242311 ixj [dot] cgo [at] spicejet [dot] com
Kochi(COK) 04842611758/9745002249 cok [dot] cgo [at] spicejet [dot] com
Kolkata(CCU) 033-25112852 ccu [dot] cgo [at] spicejet [dot] com
Madurai(IXM) 9655833434 ixm [dot] cgo [at] spicejet [dot] com
Mangalore (IXE) 9447256830 / 8547132166 ixe [dot] cgo [at] spicejet [dot] com
Mumbai(BOM) 9920392941 bom [dot] cgo [at] spicejet [dot] com
PortBlair (IXZ) 9933246199 ixz [dot] cgo [at] spicejet [dot] com
Pune (PNQ) 9673332702 pnq [dot] cgo [at] spicejet [dot] com
Srinagar (SXR) 9796176499 sxr [dot] cgo [at] spicejet [dot] com
Varanasi (VNS) 9795860050 vns [dot] cgo [at] spicejet [dot] com
Vishakhapatnam (VTZ) 9642577747 vtz [dot] cgo [at] spicejet [dot] com
Trivandrum (TRV) 9895711158 trv [dot] cgo [at] spicejet [dot] com
Calicut (CCJ) 9895302960 ccj [dot] cgo [at] spicejet [dot] com
Vijayawada (VGA) 9030529613 chappidi [dot] srinivasu [at] spicejet [dot] com
Silchar (IXS) 9476700995 pancham [dot] paul [at] spicejet [dot] com
Patna (PAT) 9534055085 chandrashekhar [dot] azad [at] spicejet [dot] com
Dehradun (DED) 9897794935 dheeraj [dot] tomar [at] spicejet [dot] com
Gopeshwar (GOP) 8210011040 mohammad [dot] afzal [at] spicejet [dot] com
Surat (STV) 8448312376 stv [dot] cgo [at] spicejet [dot] com
Dibrugarh (DIB) 9085835359 vtz [dot] cgo [at] spicejet [dot] com
Belagavi (IXG) 8310361779 ixg [dot] cgo [at] spicejet [dot] com

International Offices

Country Name Contact Email Address Fax
Bangkok AVS Express Co,Ltd. +662 6340238-9

customersupport [dot] bkk [at] spicejet [dot] com
salessupport [dot] bkk [at] spicejet [dot] com

140/18 ITF Tower, 11th Floor, Silom Road
Suriyawongse, Bangrak, Bangkok 10500
 
Sri Lanka Jetwing Travels Pvt Ltd +94 4790300

salessupport [dot] cmb [at] spicejet [dot] com 
customersupport [dot] cmb [at] spicejet [dot] com

Jetwing House 1
46/26 Navam Mawatha, Colombo 02, Sri Lanka
+94 4732464
Dhaka SKYJET Aviation Ltd +88 02 9891289, +88 02 9890624
M: +88 01844027481
salessupport [dot] dac [at] spicejet [dot] com Taj Cassilina (1st floor), 25 Gulshan Avenue, Dhaka 1212, Bangladesh  
Dubai SpiceJet Dubai (GSA Office-Bur Dubai)  +9714-3965186

customersupport [dot] dxb [at] spicejet [dot] com

Timing: 08am to 08pm (SAT-THU) FRI-10am to 06pm.

Bur-Juman Signal, Khalid Bin Al Waleed Road, Umm Hurair 1, Dubai  
Male Speed Services Pte Ltd +960-3323069

salessupport [dot] mle [at] spicejet [dot] com
customersupport [dot] mle [at] spicejet [dot] com

HO-3rd floor, STO Aifaanu Building, Marin Drive Male' Republic of Maldives  +960-3322380
 Muscat Akbar Travels of India & Partners LLC +968 2413 1515   Shop: 3B, Building no R6
Raymond Building, Ruwi High Street, Ruwi-Muscat- Sultanate of Oman
+968 2479 58 58
Kabul Jet Travel Services  +93-795-484848, +93-795-494949

salessupport [dot] kbl [at] spicejet [dot] com
customersupport [dot] kbl [at] spicejet [dot] com

House No 713, Street No 10, Wazir Akbar Khan Main Road, Kabul, Afghanistan  
Sharjah SpiceJet Sharjah (GSA Office-Sharjah-Rolla) +971 6 5694000 customersupport [dot] shj [at] spicejet [dot] com
Timing: 09am to 01pm& 04pm to 08pm (SAT-THU) FRI-closed
Bank Sederat Iran Building, AL Arouba Street,Rolla, Sharjah  
China Megacap S.A. Limited (852) 3705 6324 customersupport [dot] hkg [at] spicejet [dot] com 9/F, Chung Nam Building,
1 Lockhart Road,
Wan Chai ,
Hong Kong
 
Saudi Arabia Al Maha United Travel + 966 12 667 9444  

sales [dot] ksa [at] spicejet [dot] com ,
customersupport [dot] ksa [at] spicejet [dot] com

Serafi Mega Mall
Prince Mohammed Bin Abdulaziz Street (Tahlia Street)
Al Faisaliyyah District
P O Box 54777
Jeddah 21524, Saudi Arabia
 
Riyadh Al Maha United Travel Tel: 920019077
Toll Free: +966-539497717, 502497717, 50307711
  GSA for SpiceJet
Shop No 11
Opposite InterCity Hotel
Jarir Street, Malaz District
P O Box 54777
Riyadh 11564, Saudi Arabia
 
Abu Dhabi SpiceJet Abu Dhabi (GSA Office-Abu Dhabi)  +971 2 6770678 & +971 2 6760900 customersupport [dot] auh [at] spicejet [dot] com
Timing: 09am to 07pm (SAT-THU) FRI-closed
Burj Al Saadiyat Building, Electra Street, Opp ADCB Head Office, Abu Dhabi,  
Kuwait SpiceJet G.S.A Al Rashed International Travel Co.  +965 22465360 / 22461538 / 23925093   Office No. 603 - Block B,
Souk Al Kabir Building,
Fahad Al Salem Street,
Kuwait City,
Kuwait.
 
Australia/New Zealand Aviation GSA Services  +61 2 8248 0058 spicejet [at] aviationgsaservices [dot] com [dot] au Head Office: Level 4, 95 Pitt St. Sydney
NSW 2000 Australia
 
Qatar GSA SpiceJet Airlines / Qatar Tours +974 40360 602 / 4445 2276 spicejet [at] dtco-qatar [dot] com,
robin [at] dtco-qatar [dot] com
Darwish Airline Bldg, New Salata
P.O.Box 737, Doha, Qatar.
 
Canada Gill International Travels 905 671 8400  

3331 Markham Road #115
Toronto ON M1X 1S8
Tel 416 323 9898

7162 Airport Road
MIssissauga ON L4T 2H2

 
Nepal Zenith Travels Pvt Ltd 00977 1 4446340   Naxal, P.O. Box :4163
Kathmandu, Nepal
 
Cyprus Orthodoxou Aviation Ltd + 357 22 765 975   4B Menandrou Street
Gala Tower, Shop NBR 1
1066 Nicosia
Cyprus
+ 357 22 767 670
 Israel Travel ETS Avia 3000 Ltd  972-3-5269654   20 Israel Bak St.
Tel Aviv 6701925
Israel
 972-3-5269522
China Spicejet City Office in Guangzhou +86 20 37276947   Longway International Travel Co., Ltd.
Room1811, Tower B,
China Shine Plaza,
Linhe Xi road,
Tianhe District,
Guangzhou, China
 
Bahrain Bahrain International Travel +97317223315  bitsales [at] bahraintravel [dot] com [dot] bh Office No 13, Zamil Tower,
Manama Gate, P.O. Box 1044,
Manama, Kingdom of Bahrain
+97317210175
Kazakhstan APG CENTRAL ASIA PH: +7(727) 2729405
MOB: +77474167695

centralasia-office [at] apg-ga [dot] com , 
centralasia-helpdesk [at] apg-ga [dot] com

69, TOLE BI STREET, 29 OFFICE,
ALMATY 050000, KAZAKHSTAN
 
Myanmar APEX INTERNATIONAL COMPANY LIMITED PH: +95-1-378 235 , 01-378 235 , 01-378 236
MOB: +95 9 8627747 , +95 97317 5943
 

reservation [dot] apexinternational [at] gmail [dot] com ,
spicejetrangoon [at] gmail [dot] com

No.67, Sule Pagoda Road,
Near Center Point Tower,
Kyauktada Township,
Yangon, Myanmar
 
Romania APG ROMANIA Phone: +40 21 599 0101
Mob: +40 744 384 445
 radu [dot] grigoroiu [at] regional [dot] ro Sos Bucuresti-Ploiesti no 14-22 ,
Bucharest 013693 , ROMANIA
+40 37 810 5756
Indonesia PT. Dharma Buana Experindo  +62 21 3483 1525 spicejet [at] dbe [dot] co [dot] id JL. IR. H. Juanda 3 No.29B,
Jakarta Pusat 10120,
Indonesia.
 +62 21 3483 1661
Turkey KATERA TOURISM GROUP +90 212 292 88 88 spicejet [at] katera [dot] com [dot] tr
Office hours : Monday – Friday (09:00 – 18:00)
Guvercin sokak No : 21
Levent 34330
Istanbul TURKEY
+90 212 292 92 84
Italy Marketing Servicing and Trading SRL +39 024 3998948 spicejet [at] mstgsa [dot] com Via Giotto 26,
20145 Milan,
Italy
+39 02801099
Singapore GSA - Aviation Services (GSA) Pte Ltd + 65-62262169 or 65-62277911 martin [at] aviationservices [dot] com [dot] sg 400 Orchard Road
#24-08 Orchard Towers
Singapore 238875
 + 65-62218810

Investor Services Contact

Name Contact Email Address Fax
Legal & Company Affairs 0124- 3913939 investors [at] spicejet [dot] com SpiceJet Limited,319, Udyog Vihar,
Phase IV, Gurgaon- 122 016 Haryana, India
0124- 3913888
Our Registrars & Share Transfer Agents 040- 67162222 (Toll Free No.: 1800-345-4001) einward [dot] ris [at] karvy [dot] com Karvy Fintech Private Limited,Karvy Selenium Tower B, Plot No. 31-32,
Gachibowli, Financial District, Nanakramguda,
Hyderabad – 500 032
040- 23001153
Registered Office    

Indira Gandhi International Airport,

Terminal 1D, New Delhi – 110037

India
 

Grievance Addressal 

For grievance, concerning Civil Aviation Requirement, Section -3, Air Transport, Series M, Part IV write to -

Contact details of Nodal Officer & Appellate Authority from SpiceJet:

Nodal Officer: Ms. Tinha Sethi
E-Mail: nodalofficer [at] spicejet [dot] com
Work Timings : Monday – Friday – 0900 Hrs – 1800 Hrs
Contact No. : 0124-3913939

Appellate Authority: Mr. Kamal Hingorani
E-Mail: appellateauthority [at] spicejet [dot] com
Work Timings : Monday – Friday - 0900 Hrs – 1800 Hrs
Contact No. : 0124-3913939

Grievance Redressal Procedure:

The below is the procedure for any grievance redressal:

  1. Passenger first writes to Customer Relations on custrelations [at] spicejet [dot] com and SpiceJet's Customer Relations assigns a unique Customer Relation Number to the Customer when he registers his/her Grievance at SpiceJet Customer Care.
  2. If you are not satisfied with the response of SpiceJet's Customer Relations, then you may contact the Nodal Officer quoting your unique Customer Relation Number at nodalofficer [at] spicejet [dot] com
  3. If you are still not satisfied and wish to appeal, you may appeal with our Appellate Authority at appellateauthority [at] spicejet [dot] com quoting your unique Customer Relation Number.

Corporate Head Office

SpiceJet Ltd.,
319, Udyog Vihar,
Phase IV,
Gurgaon - 122016
Haryana,
India.
Mobile : 987 180 3333 ,965 400 3333

Corporate Office Ticketing Counter

Days of operation: All 7 days (including public holidays)
Timings: 0900 Hrs- 1800 Hrs
Address: SpiceJet Ltd.,
319, Udyog Vihar,
Phase-IV, Gurgaon- 122016
Haryana, India

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Comments

Job

Sir/mam- Mijhe apka company se job chahya I am good person,good communication or acchi behaviour.apka company bahut acchahe lagrahe mujhko because apka companyka bahut personality he acchi job

Irresponaible check in staff

Get Outlook for iOS
From: Sandeep Saxena (PPD/HO) <sandeep_saxena [at] usha [dot] com>
Sent: Thursday, January 16, 2020 5:26 PM
To: anupam [dot] tiwari [at] spcejet [dot] com
Subject: Fwd: Complaint of Bhopal staff

Get Outlook for iOS
From: Sandeep Saxena (PPD/HO)
Sent: Thursday, January 16, 2020 5:14:40 PM
To: custrelations [at] spicejet [dot] com <custrelations [at] spicejet [dot] com>
Subject: Complaint of Bhopal staff

Dear Sir
I am regular flyer and working as AVP with Usha and I am your corporate Clint. I always prefer not to travel with your airline because of poor behaviour of your staff.
Today’s example is given below. Flight no Sg 2490 Bhopal to Delhi boarding at 16 pm. Sandeep Saxena from Usha international ltd Gurgaon
I reached airport I at 4.15 pm I was denied scanning.
When after 4.30 I reached counter the lady who was busy I. Chating with another guy, has declared that luggage weigh is 2 kg high , I told her that I am corporate customer and I don’t hv any hand luggage but she did not allow.
I hv asked her to give me window seat though I was the the first customer to check in but she gave me middle seat and doesn’t hv courtesy to say the seat desired by me is not available. When I hv checked in then only I came to know about my seat.
This is very bad and I will inform this to my HR deptt that this is how your staff deals with corporate customers.
I hv still not boarded the plane and I would request you to take action against concerned lady and inform.
Thanks
Sandeep Saxena
AVP Usha international LTD

Get Outlook for iOS

OK to board enquiry

I have purchased my return ticket from Jaipur to Dubai but I am not able to know whether Okay to board is necessary for my journey.
Please let me know how can I get it and is it compulsory for my travel ? Please शुभकामनाएं me online procedure.
With regards
Kailash Chandra Sharma

Non confirmation of ticket and no refund

I have been requesting for refund of air fare for non confirmation of ticket, but did not get the refund. My pnr is rd2cvg. Customer service aand care is neglected. Regret the services.

No refund

The same thing happened me five years back. I booked tickets for my husband n daughter. No ticket was generated but the amount was deducted. I called the customer care and they assured they will return the money within 7 days. I was after a surgery and was unable to go out. After 7 days when I enquired they said it will take 30 days. When I enquired it was going on for two years. When complained to nodal officer they simply forwarded to customer care. Lastly they made a story that passengers did not turn up where as I didn't get SMS or email not even a ticket was generated. Then they made the drama that I booked for a wrong date n didn't turn up for journey.
I want to tell a good experience with another airlines, vistara. Recently the same thing happened with vistara. Without generating tickets amount was deducted. I was fearing a lot due to the bitter experience with SpiceJet. But vistara said they will refund the amount within 7-10 days. Relieving my tension they refunded the money in the 9day
SpiceJet didn't refund the amount till now. Instead they hooked up stories that passengers didn't turn up, we booked for another date etc.
I was in bed rest after a surgery. So I couldn't move out. My amount Rs 10183 us still not refunded

Cabin baggage not received

Hi my name is himani. From dubai to dehradun was having connecting flight. Dubai to Mumbai to Dehradun. But in Mumbai received only check-in baggage (Flight no. SG-14). Not received my check in baggage. Than i gone to baggage irregularity report counter to check what happen to my baggage. From there i came to know baggage is still in dubai and it will connect from dubai 5'O clock to Mumbai. I filled one form and gave them. They said next day you will received your baggage at your home. to agree that didnt any choice because that time i was having flight Mumbai to Dehradun.Still awaiting for my baggage. Not even received any call from there.
Please check and reply soon
Thanks..

Himani

Irresponsible

My friend was contacting the staff as she was ja I g medical emergency. She was having medical emergency and she got to airport at 4:30. She had a flight at 5:40.
I had a chat with SpiceJet associate and she was rude and not ready to help. I would request you to look into it AAAP or I would escalate it.

Complaint against customer care services

I am trying to contact the customer care since two days but no one is attending my calls.
I am really very disappointed with the services

I lost my excess baggage paid receipt

I’m sumeshthavorath I travel Bangalore to mangalore 11 August 16.20 pm at the time of the security screening I lost my extra luggage paid slip D47W8L is my pnr number ,I urgently required this the copy this I need to submit to claim that So kindly give me a positive feedback

Confusing terms about luggage

My luggage permission was 15 +7 +15+7 Total 44kgs .
I was not carrying any cabin luggage still I got charged for 7 kgs because the Total weight of my luggage was 37 kgs.
I had clubbed my cabin luggage with check-in luggage earlier so,I did this I was charged 2800 rs.
I am totally dissatisfied with this.
Ragini Sharma

Shor landing of flight

Dear sir,
This is Deepak kumar our bag has not received at patna it has missed plz help me because important documents and our costly items in my bag.

PNR-P49FNB 24.7.19 to 25.7.19 connecting flight from Mangalore to Mumbai to patna.

I have boarding card of patna.
This was a connecting flight so it has missed from SpiceJet staff. Plz inform me ASAP other wise need to complain to custom / FIR to police station.

Regarding missing lougage bag...

I travel from Bengaluru to ahemebad. Flight was one hour late. my lougage bag was deducted at airport without information and there was label on bag of other person. When I report complain there was no response from costmer care number. It is highly irresponsible airline.

Complain

Dear sir,
We are not satisfied with the spicejet airline timing as we booked our flight no:SG423 pune to chennai on 17th july 2019 with departure timing 11:15pm. We booked ticked for 6 persons and flight is delayed now till 3pm and as we have 2kids and a baby the airlines should have informed us before itself or either given a temporary room for our kids to rest in the mid night. As your service is very poor we will see to that we will not book our ticket in spicejet again.
With regards,
Vinod shankar

Issues faced while traveling from Spice Jet flight Patna to Delh

To,

The Grievances Cell/Feedback,

Spice Jet Delhi, India.

Sub: Issues faced while traveling from Spice Jet flight Patna to Delhi on 11 June 2019

Dear Sir,

This refers to the mental and financial trouble which I faced while traveling from Patna to Delhi by Go Air flight on 11 June 2019.

On 11 June, I caught Spice Jet flight no. 8998 from Patna at 9:25AM, which was supposed to reach Delhi at 11:10 AM. Since I work in Kabul, Afghanistan and catch the connecting flight to Kabul – Kam Airways flight no RQ 916 at 3:00 PM, the Spice Jet flight from Patna to Delhi in the morning is very convenient to me.

However, the Spice Jet flight could not be flown from Patna airport because of the technical on aircraft at Patna Airport. All of the passengers were boarded in flight, the spice jet was very near to runway for ready to fly. But suddenly the spice jet couldn't capable to make fly due to technical issues. All passengers have waited inside of the flight for more than 2 hours. Finally, the captain of the spice jet was decided to the management are arranged the other flight.
Finally, the Spice Jet flight could manage to fly at Patna Airport around 9: 25AM. I was not allowed to catch my connecting flight to Kabul because of very short span of time. There was no other way except to stay outside and catch the next day’s flight to Kabul.

This created a lot of trouble as I don’t have any known people in Delhi and I was completely unaware of the city. Though I managed to stay in a hotel very close to the Air port at Mahipalpur, but apart from financial expenses it also caused mental trouble to me. Therefore, I am requesting to reimburse me for all the expenses as listed below.

Expense-1 (Hotel boarding and lodging) INR = 600.00

Expense-2 (Cancellation charges for connecting flight to Kabul) = ($ 70.00) INR = 4830.40

Expense-3 (Transportation charges, Delhi Airport to hotel and back) INR = 300.00

Subtotal-1 (Expense-1, 2 and 3) = INR 5730.40Expense-5 (Mental trouble faced @25% of the Subtotal-1) INR = 1432.60

Expense-4 One day absent in office, Due to deduction of salary in $ 100 INR = 6900.00
Total Expense (Subtotal-1 and Expense-4) = INR 14063.00

Since Spice Jet is responsible for all these expenses, I would therefore expect them to reimburse me a sum of INR 14063.00 at the earliest. The money can be sent by cheque to my home address as below.

Address: Prawez Ahmad,

C/o Akhrot Adv

Moh Chhawani,PO Bettiah,Distt- West Champaran-845438,Bihar
Mob no. XXXXXX4025

I would be always grateful to you for this support.

Yours sincerely,

(Prawez Ahmad)

Enclosures:

1. Copies of Spice Jet Air boarding Card (No.02) and air ticket (11 June 2019, Patna to Delhi)

2. Copies of Kam Airways air ticket (12 July, Delhi to Kabul), Cancellation charges for booking done on 11 June 2019 and air ticket booked for 12 June 2019.

3. Copy of Hotel expenses

4. Copy of Passport
5. Copy of cause letter

CC: Customer Care, Spice Jet.

No cooling in flight

On 05 July 2019 I travelled Mumbai to Ahmedabad on SG637. There was no cooling in flight on ground and after takeoff.

Inquiry

Very disappointed trying to call customer service from hours but busy or hang up, you are promoting to buy so many packages but when we call no answers

Flight from Bnagalore to Gwalior

Could you please Start one more flight from Bangalore to Gwalior for Diwali as the one which is there is already full and is highly charged now. Could you please have some more flights for that week.

Seat Problem

I had travelled by flight No. SG-125 from Bagdogra to Delhi on 25-Jun-2019. As per my booking details I was allotted seat No. 9F, which was changed to 8A for unknown reasons, while issuing the boarding Pass. The person sitting at seat No. 7A, claiming to be medically unfit bent his seat backward, as a result of which my sitting space became narrow enough to cause me a lower back pain due to forced poor sitting posture. I requested the Air hostess on duty for changing my seat, but my request was simply ignored.
Kindly look into my complaint, failing which I am forced to approach Consumer complaint Cell.

Dr. Sushil Kumar Sharma
Phone No. XXX
E-Ticket No. VG985H

Regarding service

I am trying from half hr to connect customer care it just on hold,so bad experience i want to take wheelchair service.why not corporate customer.

Flight Payment

Imagine if you will, buying a ticket months in advance of your flight, then arriving at the counter only to be told if you want to board your flight you will have to pay again because they have confused your credit card no. That is what happened to me in January of this year. And they said oh don't worry it will be refunded back to you. Well after many phone calls and futile attempts to recoup my loss, months have gone by and I have given up on ever receiving any of my money back. You win SpiceJet, you win! But you can be sure that this will be the very last time you take advantage of me with this ridiculous policy of yours. And I will be proclaiming to anyone who will listen, to avoid this airline like the plague. My advice is NEVER fly SpiceJet.

No proper enquiry sysem either through online or airport

I have called around 5 times but no one attendinf the call and even i went to airport for an enquiry they are also responding properly asking to check with customer care but no use of it.

baggage

Should DSLR camera allowed to take on hand bag in international flight ?

on board certificate /departure certificate

Hi,

Could you please let me know the process of getting departure/on board certificate.

Also please confirm if the same is chargeable.

Thanks
Bhupendra

Carring of liquor in checked baggage in domestic flight

I am going to travel from Delhi to Chennai in spicejet flight. Can I carry a liquors bottles, if yes then, how much litters or bottles can carry in domestic spicejet flight

Regardless service

Regardless service from spice jet airlines. my brother going form Dubai on 20 May 2019 there is lighter and torchlight on luggage. Because of that they stop that luggage in Mumbai airport.3 Day's already but didn't send
Until Now. I suggest to all costumer please avoid to go by spice jet airlines pathetic service spice jet airlines plus Mumbai airport. Regardless staff I will never fly with this airlines

flight crash so cancel my booking from them end so what about it

My ticket is cancel by them but what about my travelling and for new ticket booking reply me fast because your customer care number from there nit getting positive response

No Proper contact facilities

I have booked online ticket and would like to avail add on facilities like seat and meal. In this regard i tried to update details on site for which PNR is not being accepted. When tried to reach customer care no person is lifting since last 4 hours. The worst customer care center which i have evidenced in the recent times.
I thought of having delight experience, but everything gone into vain.

Also, in this comment blog, no provision for reply from management, so this is only to input your impression and not to expect reply from the company

Regards
Anil Kumar

No Proper contact facilities

I have booked online ticket and would like to avail add on facilities like seat and meal. In this regard i tried to update details on site for which PNR is not being accepted. When tried to reach customer care no person is lifting since last 4 hours. The worst customer care center which i have evidenced in the recent times.
I thought of having delight experience, but everything gone into vain.

Regards
Anil Kumar

Baggage missing not response spice jet

Dear sir,

I am travel from jeda to hyd in spice jet but I am not like your service because it's third class catogry your team not response for missing laguge they told only delivery our bags in two days but still not delivered and never travel again in spice jet.

OK to board

Dear Team
I booked a ticket IXE DXB online and I am a resident of UAE for last 46 years.
I received a message saying I need OK to board contact my travel agent.I booked online Who is my travel agent.
Why there is no option in your website to click resident visa holder or visit or new visit Ext Etc.
Please reply I don,t have time to visit any agent or any of your office except your check in counter.
Please advice immediately.If nagative I need to cancell your flight and look for alternate airline.

rude and rough check in stazff.

i travelled with my wife ccu bom on 6th december18, under pnr nos QFSRMH, at the time of check in the luggage was 34.6 and she charged me extra for 5kgs in spite of my argument that one pillow of 3.5 kgs are carrying on medical ground of my wife cancer operation and we are senior citizens can not carry any hand luggage due to health problem and asked for seniors to explain but the girl on spice max was very frude, rough and unmannered and charged us extra luggage. my argument that even foreigh air lines and all domestic airlines includes spice jet never charged me on medical ground sg
he replied every time u dom
nt expect favour.

Ticket date chsnge

Ticket date change

change my flight

i am book flight on 2/8/19 (PNR Y6NCMY) FLIGHT SG8482 has been cancelled due to operational reasone
i need ticket nxt day morging r u reffund amount plz tell me the ammount you reffund

Spice Jet preponds the flight and then penalizes me

I am highly dissatisfied to see customer service by Spice Jet.
I have an international flight and wanted to book excess baggage according to the policy.

But spice-jet preponds the flight and then says to qualify for discounted baggage costs I should have done it before 24 hrs.

I was on the phone for 1 hr explaining the whole scenario -
I was traveling and could not book the baggage since this option is not visible on the phone website.
But still its all the customers fault and spice-Jet completely denies to help and keeps repeating the policy.

What is the timings of my flight ?

Hi Jet team,

I received a message regarding my flight. can you please let me know correct timings. Details are below:

Name: Saurabh Patidar
Travelling : From Bangalore to Jaipur
Date : 2nd Nov 2018
PNR: D8FQKM

Thanks
Saurabh Patidar

Bad experience

the worst experience ever.. i am travelling to delhi from kolkata from spicejet.
i am travelling with my grandfather who is 86 years old.. first of all i waited in the queue of checkin for 20mins , i requested can we proceed first but no one listened..Secondly togther our luggage was 32.5kgs which is 1 kg each extra.. and the girl at the counter never listened or considered even once even after requesting so much.. ive travelled in other airlines indigo, air india and i have always been given 1 kg consideration which is quite fair..1 kg margin..i requested i am ready to pay just waiver off a lil but she was rude, arrogant and blunt and said pay and pls leave mam..i ended up paying 1200 rs.. i asked for 2 seats togther she said pay and get it else seperate seats.. i asked her pls make it fast he has been standing since long she said who asked him to come here he should have sat down..what the hell.. is this a way to talk to a customer..i am nevr gonna travel with spicejet ever again in my life.. worst experience travelling with spicejet in ny life..not a single consideration given..
sg 130.. 7.50 am flight..

Compensation

Dear sir,

We booked 4 tickets from Delhi to Goa on 1st June 2018 and the PNR SGZCMH. The flight is delayed more than 3 hours. i resister the complaint in customer care and the complaint for Compensation. there is no update and no reply from customer care. please look into the matter and resolve the problem.

Raju

Miss behaviour by spice jet staff

I travelled from surat to delhi by spice jet sg 428 on 19 Feb 2018 .but on arriving at new delhi air port I saw my bag broken and not carried proper by spice jet staff . After that even I can't carry my bag or hold it in hand properly .spice jet charged high more than another air lines but I didn't expected this kind of behaviour with my bag.I don't think I can suggest to any person for spice jet

Ticket issue as it's on hold

Hi we have booked ticket to travel on feb 28 from dxb-ixm and the pnr number is XESVGK and now we have to cancel the ticket but it's displaying as ticket is on HOLD
How to cancel the ticket as payment is done already but it's displaying as payment to be done
Pls reply me back asap

Complaint against getting me down forcefully from the flight

Dear Sir,
I’ m very shockingly & heart fully writing this that myself along with my friend was flying on 8th of this month through return tickets from Delhi -Chandigarh- Delhi. As per schedule , our flight tookoff from Delhi timely and we landed at 8.05 am at Chandigarh airport.
After finishing our scheduled job, we both the friends timely boarded retutned flight sheduled for Delhi at 3.10 pm. As per our boarding pass, our seat no was 25 A & 25 B. We calmely occupied our scheduled seates but unfortunately, after 5 minutes 2 employees of Spice Jet came to us and asked us ot get down thight for a while. When we asked the reason, they told us, they want to enquire something. We requested them to enquire theire itself we might have missed the flight. But they didn’t agree & assured us that our flight will not b missed. But when we agreed to them & followed them to the terminal, we were shocked to that the would heave taken off ! Besides that they forced me to sit on wheel chair when I was perfectly ok to walk. After that , they told us no reason of the incidense and told us now we were free to go now !
As after that , there no flight, we had to co come to Delhi by taxi. We are shocked to such a rude & improper behaviour from such a renowned flight!
I hope a valid reason will definitely be bring to my knowledge no such behaviour or treatment will be meet out with non of the else passengers in future !
Bye Byr !
In anticipation of some proper reply !

Your’s
H R Singh

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