Email

• info [at] sonalibank [dot] in (For General Query)

Branches Contact Details

Grievance Redressal

Level 1:

• For any complaint you can contact at the branch at the details given below:

  Sr. No.	Name	Designation	Contact No.	Email
  1	Mr. Md Shawkat Hossain	Senior Principal Officer	8274971754	shawkat [at] sonalibank [dot] in
  2	Mr. Md Tanbir Alam	Manager (Senior Principal Officer)	8967629992	tanbir [at] sonalibank [dot] in

• You can also fill this Complaint Form .
• You will receive a resolution within 7 working days.

Level 2:

• If you are not satisfied with resolution provided at level 1 or your query is not resolved, then you can contact at the details given below:
  Name: Mr. A T M Mahamudur Rahman
  Designation: Chief Compliance Officer
  Contact No.: 9007973245
  Email: mahamudur.cco@sonalibank. in
• You will receive a resolution within 15 working days.

Level 3:

• If you are not satisfied with resolution provided at level 2 or your query is not resolved, then you can contact at the details given below:
  Name: Mr. Md Anisuzzaman
  Designation: Chief Executive Officer
  Contact No.: 9007973245
  Email: anisuzzaman [at] sonalibank [dot] in
• Your query will be resolved within 30 working days.

Level 4:

• If your issue is not resolved at the above levels within 30 working days, then you can lodge your complaint online through RBI Ombudsman or RBI Complaint Management System (CMS) Portal .

Head Office

Sonali Bank PLC,
35-42, 44 Motijheel Commercial Area,
Dhaka-1000, Bangladesh
Service Hours: Mon-Sat, 10am-5pm