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Sonali Bank PLC Customer Care No.

Updated on Wednesday, 22 October 2025 - 10:47am
Organization: 
Website: 
Official Website
iOS App: 
iOS
Android App: 
Android

Email

  • info [at] sonalibank [dot] in (For General Query)

Branches Contact Details

Sr.No. Location Contact No. Email Address Fax No.
1 Kolkata Branch 033-22282255, 033-22282256 (PABX), 033-22282254 (CEO & DGM) sblkolkata [at] sonalibank [dot] in Sonali Bank Limited Kolkata Branch
'Wachel Molla Mansion' 1st Floor 8,
Lenin Sarani ( Dharmatala Street) Kolkata - 700 013
West Bengal, India,
SWIFT Code: BSON INCC		 033-22282258
2 Shiliguri Branch 0353-2520947, Cell: 7864891596 (Manager) sonalibanksiliguri [at] gmail [dot] com Sonali Bank PLC, Siliguri Branch 'White House' 304/3,
Sevoke Road (2nd Floor) P.S- Siliguri, Dist- Darjeeling West Bengal, India		 0353-2520946

Grievance Redressal

Level 1:

  • For any complaint you can contact at the details given below:
    Contact No.: 033-22282255, 033-22282256, Ext: 102
    Email: info [at] sonalibank [dot] in
    Address: The AGM Grievance Management, Sonali Bank PLC.,
    Wachel Molla Mansion (1st Floor), 8 Lenin Sarani,
    Kolkata-700013, West Bengal, India
  • You can also fill this Complaint Form
  • You will receive a resolution within 7 working days.

Level 2:

  • If you are not satisfied with resolution provided at level 1 or your query is not resolved within the period of 21 working days, then you can contact via mail at dgm [at] sonalibank [dot] in
  • You can also visit to the branch.
  • You will receive a resolution within 14 working days.

Level 3:

  • If your issue is not resolved at the above Levels you can escalate the issue to the Address And Area of Operation of RBI Ombudsman, RBI Kolkata at the details given below:
    Contact No.: 033-22304982
    Email: bokolkata [at] rbi [dot] org [dot] in
    Address: Reserve Bank Of lndia,l5, Netaji Subhash Road,kolkata-700001
    Fax: 033-22305899

Head Office

Sonali Bank PLC,
35-42, 44 Motijheel Commercial Area,
Dhaka-1000, Bangladesh
Service Hours: Mon-Sat, 10am-5pm