Emails

• customercare [at] softsensbaby [dot] com (For Product Queries/Complaints)
• orders [at] softsensbaby [dot] com (For Order Enquiries)
• returns [at] softsensbaby [dot] com (For Return/Exchange Query)

Important Links

• Contact Form
• Frequently Asked Questions

Shipping/Delivery

• Order will be dispatched within 2 working days.
• After dispatching, order will be delivered within 3-5 days for major cities
  and 7-10 days for remote locations.

Return/Exchange/Cancellation

• If not satisfied with the product received, customer can report within 10 days
  of purchase by calling on 9833808228 or email on returns [at] softsensbaby [dot] com
• If the Customer has received a wrong/damaged product, then Softsens shall
  refund fully in the form of Online Store Vouchers.
• In case of Cash on Delivery and pre-paid order if the order has not been
  dispatched, then Softsens shall cancel the order with nothing more.
• In case of pre-paid order if the order has been dispatched, then Softsens shall
  try/ask the courier company to return the order back to Softsens. If this is not
  possible then customer has to accept the order and re-ship it back to Softsens.
  The customer will be refunded in the form of Online Vouchers but the shipping
  fee shall not be refunded and there will be a 10% Admin fee charged to the
  customer.
• For more information, please read.

Other Emails

• info [at] softsensbaby [dot] com
• media [at] softsensbaby [dot] com

Corporate Office

Softsens Consumer
Products Pvt. Limited
109, Sion East,
Mumbai 400022, India.

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