Email

• contact-us [at] in [dot] smbc [dot] co [dot] jp (For Contact Support)

Grievance Redressal

Level 1

• For any query/complaint, you can mail at feedback [at] in [dot] smbc [dot] co [dot] jp or you can fill this Complaint Form .
• You can also visit to your nearest Branch Location at the details mentioned below:
  

  Sr No.	Branch	Contact No.	Address (Sumitomo Mitsui Banking Corporation)	Fax No.
  Working Hours: Mon-Sat, 10am-5pm
  1	New Delhi	011-47689111	2nd Floor, Worldmark3, Hospitality District, Aerocity, New Delhi 110037	011-47689222
  2	Mumbai	022-62295000	Unit No. 601, 6th Floor, Platina Building, Plot No. C-59, G Block, Bandra Kurla complex, Bandra (East), Mumbai 400051, Maharashtra, India	022-62295050
  3	Chennai	044-61449999	10th Floor, Chaitanya Imperial Tower, Plot No.610, 610A, 612, D. No.1/104-BB, Block A, Annasalai, Teynampet, Chennai 600018, Tamil Nadu, India	044-61449900
  4	Bengaluru	080-43945100	Unit B-1011, 10th Floor, Tower B, Signature Towers, Brigade Golden Triangle, Old Madras Road, Kattamanallur Gate Flyover, Bengaluru, Karnataka 560049	080-43945111
  5	SMBC GIFT City	079-69268600	201B, Brigade International Financial Centre, 2nd Floor, Building No-14A, Block-14, Zone 1, Gift City, GIFT SEZ, Gandhinagar 382355	079-69268601

• Your query will be resolved within 3 working days .

Level 2

• If your query is not resolved, then you may also contact to the officers details mentioned below:
  

  Sr No.	Name	Designation	Contact No.	Email
  Fax No.: 011-47689222 (Same For All)
  1	Mr Rajiv Menghani	Nodal Officer	011-47689213	rajiv_menghani [at] in [dot] smbc [dot] co [dot] jp
  2	Mr. Bijender Pal Singh	Principal Nodal Officer	022-62295000	bijender_singh [at] in [dot] smbc [dot] co [dot] jp
  3	Mr. Hiroyuki Mesaki	Chief Executive Officer & Country Head of India:	022-62295011	hiroyuki_mesaki [at] in [dot] smbc [dot] co [dot] jp

• Your query will be resolved within 5 working days .

Level 3

• If your query is still not resolved within 30 days, then you can also lodge your complaint online through Address And Area of Operation of RBI Ombudsman .

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Officers Contact Details