SmartbuyGlasses Customer Care

Emails

  • customerservice [at] smartbuyglasses [dot] co [dot] in (For support)
  • operations [at] smartbuyglasses [dot] com (For corporate queries)

Important Links

Shipping

  • Shop from our Fast Shipping Designer Sunglasses & Eyeglasses Deals 
    for same day shipping within 24 hours of placing your order.
  • Allow delivery within 5-11 working days when choosing from our
    full range of over 80,000 designer eyewear styles.
  • If a delay occurs, customer will always inform you promptly via
    email so that you can keep track of your order.
  • For more information please read.

Warranty

  • An exclusive offer 24-month warranty from the date of purchase against all 
    manufacturers’ defects on all optical frames, sunglasses and prescription lenses.
  • Manufacturers’ defects mean flaws or defects arising from the manufacturing
    process. Normal wear and tear, accidental damage from handling or improper
    use are not covered.
  • Please note that contact lenses come with a 3-month warranty covering
    manufacturers’ defects.
  • For more information please read.

Return

  • All of our designer eyewear, prescription eyeglasses and contact lenses are
    eligible for return within 100 days of receipt of shipment and you can decide
    whether you prefer to receive a refund or an exchange for another items.
  • Please submit a return request and Customer Service team will provide you
    with the RMA (Return Merchandise Authorization) number and the address
    to which the items will be returned.
  • For more information please read.

Global Offices

Location Address
Hong Kong Motion Global Limited,
1/F Cheung Hing
Industrial Building,
12P Smithfield Road,
Western, Hong Kong
UK SmartBuyGlasses,
Unit 0898, Courier Point,
13 Freeland Park,
Wareham Road, Poole,
Dorset, BH16 6FH, UK
USA SmartBuyGlasses,
PO Box 303, Wrentham,
MA02093, USA
Germany Sovereign Courier GmbH
C/O Smart Buy Glasses,
Frankfurter Straße
85 65479 Raunheim

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