Email

• care [at] getshopse [dot] com (For Contact Support)

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Important Link

• Frequently Asked Questions

For Grievance / Complaints

Level 1

• You can register the complaints by email at care [at] getshopse [dot] com .
• If you are not receive response within 48 working hours, your query may automatically escalate the complaint to Level 2 and so on.

Level 2

• You can register the complaints by calling through helpline number 080-69809292 or raise your query through Whatsapp Support No. 9560946771 .
• You can email at carehead [at] getshopse [dot] com, It will take 4 working days to resolve your query .

Level 3

• If you query is not resolved in both level, you can email at nodal-officer [at] getshopse [dot] com or write to Nodal Officer of the Company on the following address:
  • To,
    Charan K
    Newbazaar Technologies Private Limited
    208, B Wing, Boomerang Building, Yadav Nagar,
    Chandivali, Powai, Mumbai, Maharashtra - 400072 .
    
• It will take 7 working days to resolve your query .

Level 4

• In case if you are not satisfied with the resolution provided by the Nodal Officer, you may approach the Ombudsman for Digital Transactions and complain against ShopSe through Complaint Management System (CMS) .

Headquater

Mahakali Caves Road,
Hanuman Nagar, Andheri East,
Mumbai

Office Address

Ramnagar, No.23,
Balewadi Rd, Laxman
Nagar, Baner, Mumbai

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