Shoppers Stop Customer Care No. 079-6972 7777

Organization:

Shopper Stop

All India Number(s):

Website:

Official Website

iOS App:

Android App:

IVRS Menu: 079-6972 7777

Select your preferred language

Press 1: For order status
- Press 0: To send an email and hang up the call
- Press 9: To talk to a customer care executive
Press 2: For return and exchanges
- Press 1: To raise a new return or exchange request
- Press 2: To check the status of your existing return
Press 3: For personal shopping
- Press 9: To book your preferred time slot through a customer care executive
- Press 0: To book it later and hang up the call
Press 4: For any other query
- Press 0: To send an email and hang up the call
- Press 9: To talk to a customer care executive

For any query/complaint you can email at customercare [at] shoppersstop [dot] com .

You can request for a return/exchange within the time period mentioned below:

Sr.No.	Category	Return/Exchange Period
1	Apparel (Clothing)	14 Days easy Returns & Exchange from the date of delivery
2	Artificial Jewellery	14 Days easy Returns & Exchange from the date of delivery
3	Beauty / Cosmetic	No Return / Exchange
4	Eyewear	14 Days easy Returns & Exchange from the date of delivery
5	Footwear	14 Days easy Returns & Exchange from the date of delivery
6	Handbags & Wallets	14 Days easy Returns & Exchange from the date of delivery
7	Homeware (Appliances)	No Return / Exchange
8	Homeware (Bedding & Bath)	14 Days easy Returns & Exchange from the date of delivery
9	Homeware (Decor, Dining & Kitchen)	14 Days easy Returns & Exchange from the date of delivery
10	Innerwear	No Return / Exchange
11	Perfumes, Deodorants	No Return / Exchange
12	Semi-Precious Jewellery	14 Days easy Returns & Exchange from the date of delivery
13	Silver Jewellery	14 Days easy Returns & Exchange from the date of delivery
14	Smart Watches	14 Days easy Returns & Exchange from the date of delivery
15	Travels (Luggage)	14 Days easy Returns & Exchange from the date of delivery
16	Watches	14 Days easy Returns & Exchange from the date of delivery

You will receive the refund to your original payment method within the credit timeline.
For more information please read .

For any query/complaint you can contact at the details given below:
Contact No.: 079-69727777
Email: grievance [dot] redressal [at] shoppersstop [dot] com
Timing: Mon-Fri, 10am-5pm

Shoppers Stop Limited
Umang Tower, 5^th Floor,
Mindspace, Off. Link Road,
Malad (West), Mumbai,
Maharashtra - 400 064