Emails

• support [at] shiprocket [dot] in (Support & account cancellation)
• Packaging [at] shiprocket [dot] in (Packaging related queries)
• srsocial [at] kartrocket [dot] com (Shiprocket social)
• fulfillment [dot] sales [at] shiprocket [dot] com (Sales)
• hr [at] shiprocket [dot] in (For Careers)

Install App

Important Links

• Help & support
• Frequently Asked Questions

Transporter ID

To create an eway bill, customer need to have a transporter id that is unique to every
courier. Here are the transport IDs for courier partners :

• FedEx -27AABCF6516A1Z3
• Xpressbees -27AAGCB3904P2ZC
• Gati -36AADCG2096A1ZY
• Bluedart -27AAACB0446L1ZS
• DotZot -27AAACB0446L1ZS
• Delhivery -06AAPCS9575E1ZR
• Ecom Express -07AADCE1344F1Z2

Refund & Cancellation

• Customer can cancel account anytime by emailing at support [at] shiprocket [dot] in.
• No refunds are offered, even if a plan is cancelled mid-month.
• For more information please read.

Customer Grievance Redressal

• Customer can contact customer service team.
• The team will address the query within 5 days from receipt.

• In case, query not resolved/customer unsatisfied with the response at Level 1 , customer can reach out to the escalation manager.
  Escalation Manager : Abhinav Singh
  Email : escalation [at] shiprocket [dot] com
• Team will respond to customer within 3 days from the date of receipt of email.

• If the query remains unresolved, customer can escalate the matter to the Grievance Officer with the details of interaction with
  the escalation manager.
  Grievance Officer : Amit Dhawan
  Email : grievance [at] shiprocket [dot] com
• Team will respond to customer within 3 days from the date of receipt of email.

Address

Shiprocket
Plot No.- B, Khasra- 360,
Sultanpur, M.G. Road,
New Delhi- 110030.

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