I am writing to raise a serious concern regarding my parcel delivery by Savana via purple drone , which has been repeatedly marked as “undelivered” and “customer refused” for the last 4–5 days. I want to clearly state that I have never refused the parcel, and your delivery team has not contacted me even once for delivery attempts.

Every day I am receiving messages saying that I refused the package, which is completely incorrect. This repeated misinformation and lack of proper service is extremely frustrating and is testing my patience. I have been waiting continuously, yet there is no call, no visit, and no proper update from your side.

Take necessary action against the responsible delivery personnel for providing false updates.

Everyday I an getting only messages about the delivery but I dont get any calk nor the parcel and I have been trying to contact savana and the thir party delivery company but there is no response

When the product is being picked up, you are immediately picking up the next day, but when the money is coming, you are spending four days and after 4 days, the money is not coming even after 4 days, while writing is that you will reflect the money in your bank within two to three days, so where is my money if you are people do this fraud, then I will go to the customer forum and make your compliment of your fraud and I will stay with my money, so you guys send my money back to the customer forum and this was my first experience which has been very bad and I was first placed and I will never do this again and I will send the same message that no one should order any product from the Sabana app because it is fraud it is not giving money.

Hi,

I am writing this email to bring to your attention an issue regarding the order I placed. I placed an order on 17th August with the Order ID: SXXXXXXXXXXXXXX87009.

On the expected delivery date, I received a message stating that the order was not in stock and that it would be cancelled. I had made a full payment of ₹1391, which was paid as follows:

UPI Payment: ₹1270

Wallet Payment: ₹121

However, I have not yet received the refund, even though it was mentioned that the refund would be credited to my account.

Kindly look into this matter and process the refund at the earliest. Let me know if you need any additional information from my side.

I have placed an order for 28th and both my orders are in transit. The last update is of 31st. There has been no update after that. There is no way to do this work from Savana's side.

SAVANA HASNOT REFUND THE AMOUNT OF RETURNED ORDERED NO. S011250816000908098002.

I ordered 3 product on 13 August 2025. Since 17 August my order is in the same status - Ready to send to dispatch center. It should be deliverd on 24 August 2025, but today is 28 Aug 2025 no status update. Kindly, send my 3 product as soon as possible.

Subject: Urgent: Unacceptable Delivery Service

Hi Team,

I am extremely frustrated with the service I have received. You indicated that normal delivery would take 8 to 13 days, and it has now been over 20 days without any status update in your app since August 17, 2025.

The chatbot offers no options to connect with a real assistant to track the current status of my package. As a customer, I am very irritated by this poor service, which could drive potential customers away from your app.

The phone numbers provided are out of service, and I have not received any replies to my emails.

I have a lot more to say, but I realize it might be futile. However, I want to make it clear that if I do not receive my order by September 1st, I will escalate this matter and pursue formal action until I receive a satisfactory resolution.

Thank you.

i have returned my product but i did not receive the amount 430 rupees this is my order id - order S011250810195322032004

Why it's taking so long to be shipped. It's been 11 days since the 13th of august, the order has been placed. From the 17th of aug till today it's showing that it is ready to dispatch, but no progress at all. PLZZ shipped the product as soon as possible. I have a program on 29 of aug.

It's my humble request to your team plz help me out.

I didn't receive my order..it's been too late no update,not able to track My order,my order is prepaid. I m leaving the City for months so there is no need to reschedule the order. Now I want to cancel my order and I want my money back. Your savana team is responding any of my email.

Dear Sanava Team,

Why is my order not yet delivered, it should have been delivered by Sat but you guys pushing the date ahead now. I need it before Friday or I am gonna escalated this to your directors. I placed order on July 26 and still it's not here.

Kindly do the needful as soon as possible

Hi savan
Mai apna order dala tha jiska cost 625 rs tha bt mere s order by mistake cancel hogya pr mai apni payment upi kra tha muje mere payment kaise vapis milegi

I placed my order at 12th July and today is 26th july I still didn’t received my 4 orders (2 dresses, one phone cover and one hand bag) why u are extending date by ur own.. ?? Please give my all orders by 27th of July

My order is still processing for the past 12 days. What am I suppose to do? All the contact numbers are either switched off or number doesn't exist.
First time ordering from savanna, not ordering again

Delivery date passed but i didnt receive the parcel yet and savana give no update to related parcel

Dear Concern,
I have order 2 products which need to deliver by 15th to 17th June, but i didn't receive yet. Plz check and revert me back. Tracking No. PD6296552.

My order still shows processing even after 13 days of order placed. I can’t track it moreover you’re extending date on your own for the third time now?? What do you want.

Dear savana
I hve ordered a trousers from u savana app which was delivered on 21 april as when I tried that trouser it was too tight for my tigh so I process the return for that ...

Return is picked from my home very next day
On 22 april...

Amount should be credited in my account from 30 april as your app shows but now it's 23 may and still amount is not getting credit .
Kindly help to check my concern and provide my refund amount.

I mentioned some details about my order below :-
Order ID = S011250418101521003001

Note - refund is fully shown u app
Maliska thaosen

Dear Savana…

I have ordered a jeans from you Savana app which was delivered on 29 march as when I tried that jeans it was too tight from my thigh so I process the return for that..

Return is picked from my home very next day 30 march ..

Amount should be credit in my account from 31 march as your app shows but now today’s 02-April and still amount is not getting credit..
Kindly help to check my concern and provide my refund amount..

I mentioning some details about my order below:-
Order ID — S011250320194833040002..

Note- Refund is fully processed shown you app.
Srashti Jain