Savana Fashion Customer Care No.

I have put this order for return, and the return request was accepted on 28 and you said someone will come to pick up the order today on 28. but nobody did,You mentioned that once the return request is accepted, the courier partner will be assigned for pickup within 24–48 hours. I raised my return request on 28th September, and it has now been 5 days, but no delivery partner has come or even contacted me for the pickup. My parcel is packed and ready, and I have been waiting for the pickup. If your policy says the pickup should be arranged within 24–48 hours, why has there been no pickup even after 5 days? Please arrange the pickup urgently and provide me with a confirmed pickup date. I should not have to keep waiting due to a delay from your side. I tried to raise this issue in your chat section but I keep getting the same reply and no help, this has really inconvenienced me please fix this issue as fast as possible, this was my first order and you guys are already making me feel like I should never order from here again.
Order Id:S011260917124858049008

Hi,

I am writing this email to bring to your attention an issue regarding the order I placed. I placed an order on 13th August with the Order ID: S011260813212422060006. SetupEmail Hosting

On the expected delivery date, I received my courier but due to some reason I have return that. I had made a full payment of ₹1512, which was paid as follows. But I have not receive my refund.

UPI Payment: ₹1512

Wallet Payment: ₹0

However, I have not yet received the refund, even though it was mentioned that the refund would be credited to my account.

Kindly look into this matter and process the refund at the earliest. Let me know if you need any additional information from my side.

tracking id. *IN2026081102690156849524

I am extremely disappointed with the return pickup process.

I had created a return request on Savana, but the very next day I received a message stating that I had cancelled my return request, which is completely incorrect. I did not cancel it. I then rescheduled the return pickup, and today I again received the same message saying that I had cancelled the pickup, even though I did not make any such request.The same process is happening from last 03 days. Fashion& Style

Additionally, I received a message from Shiprocket stating that my phone number was not reachable. However, I did not receive any call from your delivery partner. The delivery partner's number is also not assigned, so I have no way to contact them or verify the pickup attempt.

This repeated issue is causing unnecessary inconvenience. I request you to investigate the matter and arrange the return pickup at the earliest without cancelling it from your end. Please ensure that the delivery partner contacts me before marking the pickup as failed or cancelled.

Kindly resolve this issue on priority & assign my delivery partner who will contact me.

Please resolve this issue by today end of day, it's really frustrating to contact via emails, comments, and chat support.

*My contact number:- ******0389

Thank you.
Kritika Sharma

Hi Team,

Order id : S011260626232205023004

I am extremely disappointed with the return pickup process.

I had created a return request on Savana, but the very next day I received a message stating that I had cancelled my return request, which is completely incorrect. I did not cancel it. I then rescheduled the return pickup, and today I again received the same message saying that I had cancelled the pickup, even though I did not make any such request.The same process is happening from last 03 days.

Additionally, I received a message from Shiprocket stating that my phone number was not reachable. However, I did not receive any call from your delivery partner. The delivery partner's number is also not assigned, so I have no way to contact them or verify the pickup attempt.

This repeated issue is causing unnecessary inconvenience. I request you to investigate the matter and arrange the return pickup at the earliest without cancelling it from your end. Please ensure that the delivery partner contacts me before marking the pickup as failed or cancelled.

Kindly resolve this issue on priority & assign my delivery partner who will contact me.

Please resolve this issue by today end of day, it's really frustrating to contact via emails, comments, and chat support.

*My contact number:- xxxxxx2505*

Thank you.
Harshita chandnani

I have returned an order on savana .Yesterday rider picked up my order but neither the app is showing items have received not they processed my refund.really disappointed and don’t know what to do

I ordered a dress from Savana, but I received a completely different dress. Even after that, I submitted return requests five times, but all my requests were rejected. Despite uploading videos and images as proof, the company has not responded at all. It is a very bad and worrying e-commerce company.

I have been trying to return my order and contact to you but it's been 3 days nobody came to recieve the order

I am writing to raise a serious concern regarding my parcel delivery by Savana via purple drone , which has been repeatedly marked as “undelivered” and “customer refused” for the last 4–5 days. I want to clearly state that I have never refused the parcel, and your delivery team has not contacted me even once for delivery attempts.

Every day I am receiving messages saying that I refused the package, which is completely incorrect. This repeated misinformation and lack of proper service is extremely frustrating and is testing my patience. I have been waiting continuously, yet there is no call, no visit, and no proper update from your side.

Take necessary action against the responsible delivery personnel for providing false updates.

Everyday I an getting only messages about the delivery but I dont get any calk nor the parcel and I have been trying to contact savana and the thir party delivery company but there is no response

Hi,

I am writing this email to bring to your attention an issue regarding the order I placed. I placed an order on 17th August with the Order ID: SXXXXXXXXXXXXXX87009.

On the expected delivery date, I received a message stating that the order was not in stock and that it would be cancelled. I had made a full payment of ₹1391, which was paid as follows:

UPI Payment: ₹1270

Wallet Payment: ₹121

However, I have not yet received the refund, even though it was mentioned that the refund would be credited to my account.

Kindly look into this matter and process the refund at the earliest. Let me know if you need any additional information from my side.

My order is not delivered yet last date was 3 September. I have ordered that product on 17 August . Plz help me out in this situation.

SAVANA HASNOT REFUND THE AMOUNT OF RETURNED ORDERED NO. S011250816000908098002.

I ordered 3 product on 13 August 2025. Since 17 August my order is in the same status - Ready to send to dispatch center. It should be deliverd on 24 August 2025, but today is 28 Aug 2025 no status update. Kindly, send my 3 product as soon as possible.

Subject: Urgent: Unacceptable Delivery Service

Hi Team,

I am extremely frustrated with the service I have received. You indicated that normal delivery would take 8 to 13 days, and it has now been over 20 days without any status update in your app since August 17, 2025.

The chatbot offers no options to connect with a real assistant to track the current status of my package. As a customer, I am very irritated by this poor service, which could drive potential customers away from your app.

The phone numbers provided are out of service, and I have not received any replies to my emails.

I have a lot more to say, but I realize it might be futile. However, I want to make it clear that if I do not receive my order by September 1st, I will escalate this matter and pursue formal action until I receive a satisfactory resolution.

Thank you.

Order not delivered....... Stuck in ready to dispatched, advance payment already done.
Please check

I placed my order on Savana on 29th July 2025, Order ID-S011250729122352055001 and I've already prepaid for my order!It was supposed to be delivered within 15th August and I still haven't received it. It's almost going to be a month and I didn't even get my order. I'm extremely disappointed and if no steps is taken from your side I shall take the step! Such poor customer service.

I already returned my order but it is still showing not returned and my refund is not processed

I didn't receive my order..it's been too late no update,not able to track My order,my order is prepaid. I m leaving the City for months so there is no need to reschedule the order. Now I want to cancel my order and I want my money back. Your savana team is responding any of my email.

Dear Sanava Team,

Why is my order not yet delivered, it should have been delivered by Sat but you guys pushing the date ahead now. I need it before Friday or I am gonna escalated this to your directors. I placed order on July 26 and still it's not here.

Kindly do the needful as soon as possible

Hi savan
Mai apna order dala tha jiska cost 625 rs tha bt mere s order by mistake cancel hogya pr mai apni payment upi kra tha muje mere payment kaise vapis milegi

I placed my order at 12th July and today is 26th july I still didn’t received my 4 orders (2 dresses, one phone cover and one hand bag) why u are extending date by ur own.. ?? Please give my all orders by 27th of July

My order is still processing for the past 12 days. What am I suppose to do? All the contact numbers are either switched off or number doesn't exist.
First time ordering from savanna, not ordering again

Delivery date passed but i didnt receive the parcel yet and savana give no update to related parcel

Dear Concern,
I have order 2 products which need to deliver by 15th to 17th June, but i didn't receive yet. Plz check and revert me back. Tracking No. PD6296552.

My order still shows processing even after 13 days of order placed. I can’t track it moreover you’re extending date on your own for the third time now?? What do you want.

Dear savana
I hve ordered a trousers from u savana app which was delivered on 21 april as when I tried that trouser it was too tight for my tigh so I process the return for that ...

Return is picked from my home very next day
On 22 april...

Amount should be credited in my account from 30 april as your app shows but now it's 23 may and still amount is not getting credit .
Kindly help to check my concern and provide my refund amount.

I mentioned some details about my order below :-
Order ID = S011250418101521003001

Note - refund is fully shown u app
Maliska thaosen

Dear Savana…

I have ordered a jeans from you Savana app which was delivered on 29 march as when I tried that jeans it was too tight from my thigh so I process the return for that..

Return is picked from my home very next day 30 march ..

Amount should be credit in my account from 31 march as your app shows but now today’s 02-April and still amount is not getting credit..
Kindly help to check my concern and provide my refund amount..

I mentioning some details about my order below:-
Order ID — S011250320194833040002..

Note- Refund is fully processed shown you app.
Srashti Jain