Follow us on: 
Ritu Kumar Fashion Customer Care No. 1800 123 9562
Updated on Tuesday, 11 August 2026 - 3:43pm
Email
Toll free Number(s):
- 1800 123 9562 (For Customer Support, Mon-Fri, 9am-6pm)
All India Number(s):
- 93725 05940 (For WhatsApp Support)
Website:
Official Website IVRS Menu: 1800 123 9562
- Press 1: For order delivery query
- Press 2: For exchange return query
- Press 3: For refund credit query
- Press 4: For sales, size & item query
- Press 5: For miscellaneous
- Press 6: For payment failure and any other queries
After pressing any above keys, your call will be forwarded to the customer care executive.
- customercare [at] ritukumar [dot] com (For Customer Care)
Important Links
Return/Refund And Cancellation
- For any query/complaint, you can contact to the customer support team.
- You can cancel your order before it is shipped.
- You can make a return/exchange request within 7 days of delivery or within 48 hours of delivery for damaged, wrong, or incomplete products.
- Refund will be initiated within 7 business days to the original payment method.
- For more information, please read .
Office Addresses
| Sr No. | Office | Address (Reliance Ritu Kumar Private Limited) |
|---|---|---|
| 1 | Registered Office | 138, Beliaghata Road, Kolkata, West Bengal - 700015, India. |
| 2 | Corporate Office | Plot No. 280, Udyog Vihar, Phase II, Gurugram, Haryana - 122016, India. Contact No.: 9953122211 (For Call/WhatsApp Support) |
Comments
Quality feedback
This is the 3rd time I have purchased items from Ritu Kumar and have been disappointed with the quality. The first time the buttons were coming off before I even wore it and the waist was a lace which wasn’t stitched straight. This time I bought 3 outfits and 2 were not sale items - but before wearing it for the first time I have noticed tears in the fabric. I can see no one is even responding to these messages and it is heartbreaking to think Indian standards just don’t hold. When ever I visit India I am trying to buy something that I can love and feel proud of and Ritu Kumar for over 20 years has been a staple. These are the western outfits that have the problems… the previous ones were Indian and didn’t have problems with those..I will have to try and figure out how to mend these 2 items now as I did the previous ones but this shouldn’t be the case for any brand you put your name on… even generic items we would expect quality of stitching otherwise what is even the point of an item that is torn before you wear it!!
RETURN
I baught three items in ritu kumar.one kahki jeans and one long dress and one straight pants.long dressand jeans is not suit for me its too tight.please exchange it
Colour oozing from the dress
Hi I had purchased a red dress from Ritu Kumar Jayanagar branch and ms Debleena had attended to me..as the dress label mentioned machine wash I did the same and doing so the colour oozed out and immediately returned the dress to the store the very next day explaining the problem ...Debleena immediately informed the customer care and mailed the issue ..now after waiting for nearly two weeks I get the result that the dress cannot be exchanged I’m surprised with u people r u not aware that the problem is with ur manufacturing such a cheap quality dress and how can u people expect me to accept such a colour oozing dress I don’t think even the local brands don’t have such a quality of dress...I’m finally that Cconcluding this text with a denial to accept the dress and I want an exchange..further more if the issue is not solved amicably I will have to go to customer court