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RBL Bank Credit Card Contact No. 022-6232 7777

Updated on Thursday, 2 March 2023 - 11:36am
Organization: 
All India Number(s): 
  • 022-6232 7777 (Customer Support For Credit Card Queries)
  • 022-7119 0900 (Customer Support For SuperCard Queries)
  • 84335 98888 (WhatsApp Support)
Website: 
Official Website

IVRS Menu:

022-6232 7777

First Select Language,

  • Press 1- If you have applied for new credit card and want to know the application status
  • Press 2- If you are existing credit card holder

Email

  • cardservices [at] rblbank [dot] com (For Credit Card Queries)
  • supercardservice [at] rblbank [dot] com (For SuperCard Queries)
  • cardcancellation [at] rblbank [dot] com (For Credit Card Cancellation Request / Sales grievance)

MyCard App

Important Link

SMS Service To Block Card

Send to 9223366333 from your registered mobile number.
Services Keywards
Temporary Block TBLOCK <Space> Last four digit card number < Space> Customer Id
Permanently Block BLOCK <Space> Last four digit card number < Space> Customer Id

Grievance Redressal

Level 1

If you have any query/feedback or suggestion regarding credit card services, you have to follow following channels to lodge your compalints:

Channel For RBL Card For BFL Super Cards
24-Hrs Helpline 022-62327777 022-71190900
Email Address cardservices [at] rblbank [dot] com Supercardservice [at] rblbank [dot] com
Write To Manager - Credit Cards Service,
RBL Bank Limited
Cards Operating Centre - COC, JMD Megapolis,
Unit No 306-311 - 3rd Floor, Sohna Road, Sector 48,
Gurgaon, Haryana 122018

You will receive a response from within 10 days.

Level 2

If you are not satisfied with the response provided to you OR if you have not received any response in 10 days, please escalate your grievance reference number to Head Credit Card Services

Email address headcardservice [at] rblbank [dot] com
Write To Head – Cards Services,
RBL Bank Limited,
Cards Operating Centre - COC, JMD Megapolis,
Unit No 306-311 - 3rd Floor, Sohna Road, Sector 48,
Gurgaon, Haryana 122018

Response will be provided within 10 days.

Level 3

If the reply provided by the Second Level does not meet your expectation OR if you have not received any response within 10 days, you may call/ write to
Principal Nodal Officer

  • Principal Nodal Officer
    Ph: 022-71432700
    Email: principalnodalofficer [at] rblbank [dot] com
    RBL Bank Ltd, Unit No. 306-311,
    3rd Floor, JMD Megapolis, Sector – 48,
    Sohna Road, Gurugram – 122018, Haryana
Principal Nodal Officer will endeavour to resolve the issue to your satisfaction within 10 days. In case, the complaint needs more time to be examined, the complaint shall be acknowledged by explaining the need for more time to respond.

If the reply from Principal Nodal Officer fails to address your grievance OR if you have not received any response from the Principal Nodal Officer in 10 days, you may write to the Reserve Bank - Address & Area of Operation of RBI Ombudsmen

Fraud & Vigilance

Report a Fraudulent Activity
Call: 022-61156300
Email: vigilance [at] rblbank [dot] com

Offices Contacts

Office Name Contact Details Address
Administrative Office Call: 0231-2650981 to 984
Fax: 0231-2657386

RBL Bank Ltd.
Mahavir,
Shri Shahu Market Yard,
Kolhapur - 416005. Maharashtra State, India.
Registered Office Call: 0231-6650214
Fax: 0231-2657386

RBL Bank Ltd.
1st Lane,
Shahupuri,
Kolhapur - 416001. Maharashtra State, India.
Corporate Office Call: 022-43020600
Fax: 022-43020520

RBL Bank Ltd.
One World Center, Tower 2B, 6th Floor,
841, Senapati Bapat Marg,
Lower Parel (W),
Mumbai 400013. India.