Punjab Roadways Customer Care No.

Organization: 
All India Number(s): 
  • 011-4118 7700 (For All Buses/Payment/Refund/Cancellation Related Queries)

Important Link

Refund/Cancellation

  • For any query regarding refund, you can contact at 011-41187700 or mail at depot's email id mentioned on your ticket.
  • If refund is not done within 7 days, you can mail at refund [at] punbusonline [dot] com .
  • For any query regarding cancellation, you can mail at punbusadmin [at] travelyaari [dot] com .
  • For all refund/cancellation related queries, email at the details mentioned below:
    Sr No. Bus stand Email
    1 Chandigarh Depot refundchd [at] punbusonline [dot] com
    2 Amritsar -1 Depot refundasr1 [at] punbusonline [dot] com
    3 Amritsar -2 Depot refundasr2 [at] punbusonline [dot] com
    4 Jalandhar -1 Depot refundprj1 [at] punbusonline [dot] com
    5 Mukatsar Depot refundmkt [at] punbusonline [dot] com
    6 Pathankot Depot refundptk [at] punbusonline [dot] com
    7 Ludhiana Depot refundldh [at] punbusonline [dot] com
    8 Hoshiarpur Depot refundhsr [at] punbusonline [dot] com
    9 Ropar Depot refundrpr [at] punbusonline [dot] com
    10 Patti Depot refundpati [at] punbusonline [dot] com
    11 Nawashehar Depot refundsbsn [at] punbusonline [dot] com
  • For more information, please read .

Bus Stand Enquiry No.

Timing for Enquiry: 9am-5pm

Sr No. Bus Stand  Contact No.
1 Chandigarh 0172-2606672 (Sector-43), 0172-2704023 (Sector-17)
2 Shri. Anandpur Sahib 01887-230073
3 Roop Nagar  01881-222248
4 Batala  -
5 Gurdaspur -
6 Ludhiana 0161-2447015
7 Muktsar Sahib 01633-262452
8 Shaheed Bhagat Singh Nagar 01823-224809
9 Amritsar 0183-2551734
10 Hoshiarpur 01882-255313, 9878887078, 9464016055
11 Nangal 01887-221300
12 Jagraon 01624-223243
13 Moga 01636-239650
14 Pathankot 0186-2220098
15 Ferozepur 01632-220531
16 Delhi, ISBT Kashmiri Gate 011-23867842, 9319380776
17 Jalandhar 0181-2223755

Head Officers Contacts

Sr No. Designation Contact No.
1 Transport Minister 0172-2740119
Email: minster [dot] transport [at] punjab [dot] gov [dot] in
2 Additional Chief Secretray Transport 0172-2741291
3 Director State Transport/P.A to DST 0172-2704679
4 ADFA 0172-2702121
5 ED (IT)/ MAE (A.C.) 0172-2704606
6 DDST/CSPO (Additional Charge) 0172-4120020
7 ED (A) (Addditional Charge) 0172-2704114
General Manager
8 Chandigarh 0172-2650035, 0172-2650556, 9888352986
9 Ludhiana 0161-2447017, 0161-2412813, 9814405866
10 Roop Nagar 01881-221376, 01881-222248, 9417931170
11 Moga 01636-238361, 01636-291540, 9855037393
12 Nangal (A.C) 01887-220351, 01887-221000, 7986329124
13 Jagraon (A.C) 01624-223247, 01624-223243, 9855037393
14 Jalandhar-1 0181-2226828, 0181-2220133, 7837719900
15 Jalandhar-2 0181-2225792, 0181-2223397, 8427000512
16 S.B.S. Nagar (A.C) 01823-222295, 01823-224809, 9463625618
17 Hoshiarpur 01882-256315, 01882-255314, 9855740022
18 Batala  (A.C) 01871-241101, 9501359072
19 Pathankot 0186-2220541, 0186-2220273, 9814567499
20 Amritsar-1 0183-2551735, 0183-2551741, 9417091767
21 Amritsar-2 0183-2551776, 0183-2551744, 9814038065
22 Tarntaran (A.C) 01852-222529, 01852-222233, 9464701111, 7986103943
23 Patti 01851-244965, 9888144918
24 Ferozpur 01632-224144, 01632-220531, 7696726433
25 Muktsar Sahib 01633-262340, 01633-262452, 9877100037

Branch Offices Contacts

Sr No. Location Contact No.
1 Chandigarh (ISBT Sector 17) 0172-2606672
2 Amritsar Bus Stand 0183-2551734
3 Pathankot Enquiry 0186-2220098
4 Chandigarh (ISBT Sector 43) 0172-2606672
5 Ludhiana Bus Stand 0161-2447015
6 Ferozepur Enquiry 01632-224144
7 Jalandhar Bus Stand 0181-2223755
8 Delhi ISBT 9319380776
9 Hoshiarpur Enquiry 01882-255313

Corporate Office Addess

Chandigarh-Jeevandeep
Building, Sector 17, Chandigarh

Social Site

Comments

Charges against urinals

Bus stand de public washroom de bahr free use ly board laya hoya pr jdo washroom ja k aune ta oh paise mangde.

Esly jo v ehna da thekedar a uste action lya jave
As it is right of every person to use public urinals for free
Dhanvad

Bad Behaviour and Vulgar Language Used

Dear Sir,

I am a regular passenger of PRTC & Haryana Roadways as i to visit multiple locations. Today I was traveling from Patiala to Chandigarh in PRTC bus (PB03BH8574) at 9:45PM. I requested him to stop on Hallo Majra Stop but your conductor was so arrogant and denied to stop at bus stop and told me I will only stop on red light and unfortunately light was green, so conductor rudely replied and I was forced to get on an moving bus. If somehow I was not able to get out safely through moving bus then who was responsible and why your guys not co-operate to customers. Due to unprofessional staff people loosing trust from PRTC as safe mode of conveyance.
Haryana Roadways are way better than Punjab Roadways.

Regards,
Sushant Kumar

Respect Sir mai ajj

Respect Sir mai ajj chandigarh lyi bus lain bus stand pahunchi Firozpur to chandigarh jaan wali bus counter no. 2 te laggi c mai bus chad gyi or front seat khali c othe baith gyi driver conductor dona ne abusing world's bole or kahnde niche uttar jao asin nhi laike jana dooji bus te ajo just becouse conductor seat khali c mai baith gyi sirf sirf ena keha k conductor eko banda e 2 di seat piche seat nhi haigi mai baith gyi or ehne reply te bolan lgg gye eh bahot gl eh transport public waste hai or eh public nu glt bolde ne sirf es krke k ledies di base of adhaar ticket free e eh swari nal bolan di tameez hi bhul gye ne ehna khilaf action leya jave ek ledies swari nal batmizi Changi nhi a punbus di bus c bus no. PB 65 B 8854 ludhiana to near about 4:50 pm da time c date 18/5/2025 dona ne abusing world bole ne or jiyada boli nhi chup krke niche uttar gyi ulta mainu kande jaja bahot vekhe tere warge. It's not good Please take action

Misbehaviour of Driver

27-03-2025) morning near 10:30am
A driver of PUNJAB ROADWAYS BUS at Kharar (SAS NAGAR)bus stop,Chandigarh road behave very rude to me and my husband.He hit our scooty and come outside the bus and threaten us and tried to punch my husband.Then he said he’ll hit us with bus.
People around us said they have alos complaints but nothing comes out.it appeal to Punjab Government Please resolve this matter as early as possible because many people like us faces this issue.
I have attached the photo of Bus no. i.e- PB 10 HT3969

Life threat by punbus driver today

am an employee. I went for duty from amritsar on monday 17.3.25 At 6.50-55 am bus driver of Punjab roadways amritsar to jammu to katra bus no. PB02 EG 2568 misbehave with me. He used very abusive language to me and has threatened me to kill me in accident under his/ any other bus. I am very afraid. Pls. Help me.take suitable action against such person

Driver conductor

The driver. Conductor has going to Delhi in night. He consume alcohol in high quantity..@ Punjab roadways
Pls save passenger life....

Charges Extra Fare from Jalandhar to Beas

Sir,
I had booked a ticket from Chandigarh to Beas in the bus that goes from Chandigarh to Amritsar late night on 11th May 2024, and this bus left from Chandigarh Sector 43 bus stand Saturday late night Sunday early at 12.20am and reached Jalandhar bus stand around 03 am in the morning on Sunday night. After stopping for about 15-20 minutes, when the conductor came back to the bus, he said that this bus will not stop at Beas. There are 2 more buses behind this bus. The person who are going to Beas can board any bus behind this bus and after that immediately he left the Jalandhar bus stand. After that when I boarded the bus behind him, there was no vacant seat in it and I asked the conductor whether this bus will stop at Beas, he said yes, it will stop and after the travelling the distance of around 5 kilometers the conductor came to me and said that the ticket which I have Chandigarh to Beas is not valid in this bus & you cannot travel in this bus if you wants to travel in this bus then you will have to buy a new ticket or I will get you down from the bus and at 3.30am night he made me a new ticket and started abusing me for payment while both the buses were on Amritsar 1 depot. I have the tickets of both the buses. If you have any WhatsApp number or email id, I can send it to you, although it is not my fault when I board from Chandigarh & if Beas is not the stoppage then why they have issue me the ticket till Beas & when at Jalandhar Bus Stand when he requested to board the other bus which was same depot then how can he ask for payment it is harassment for the passengers. You can check at your end the person who is responsible for this you can punish him. As per my opinion both conductors are responsible for this this. Why should I had pay for the ticket for 2 times? Why did they take the payment from me again from Jalandhar to Beas?

Unprofessional bus conductors who are misguiding us

Hello sir ,I am standing at the ISBT 43 chandigarh from past 2 hours bus conductors are not giving right information about bus departure I wanted to go Hoshiarpur but they are first saying only gurdaspur or Pathankot going person can avail ticket I am standing in line from past 2 hours but there is no solution nor ticket then at the end they say seats are full now they are saying there is no bus for Hoshiarpur please sir do something about this problem .there is no right of conductors to cause such inconvenience to customers and misguiding us and not giving proper information

Aaj around 4:45pm te, jihri

Aaj around 4:45pm te, jihri bus hoshiarpur ton Jalandhar aundi a, bus no. PB07BQ0828, de bus conductor ne aaj (Jalandhar bus stand) utrn vele ladies de jor nl breast te dhkka maar ke bus ton utreya, te sorry kehn di bjaye ladies nu gaalan kdn lgn geya. Bus da conductor v sikh bnda c. Rules di ulangna v eh kr reha hai, jdki punjab de vich puria 52 seats vala rule chl reha hai te ehe rule de against jake bnde extra chrha reha hau bus de vich. Kirpya karke es bus conductor te skht ton skt karvayi kiti jave.

Regarding ladies ticket

Bus conductor did not accept my adhar card just becoz of non updated of husband name.. as I showed the same updated card in my ph with same adress. But he denied..rules should be same free means free

Talwandi bus stopage

Sir I want to complain against Punjab roadways buses which comes from firojpur and drivers don't stop their buses in talwandi chowk. Ajj mai bus talwandi chowk te khadi c ta 3 government buses cross hoeya aggo di ona ne bus roki hini, 11:30 to 12:30 de vich koi bus ni ruki stop te. Talwandi bus stop vi hai othe ta bus jandi hi nhi te chonk ch vi bus ni rukdi. Kush kro sir ess ch te je private buses vale ne ta oh ticket hini dinde paise le k hun mai private bus ch baithi aa enne ne moge tkk de paise le lye te ticket ditti ni. Edda da aam jnta kush jndi ni te eh pagl bnonde.

Ticket collector of punbus didnt accepted my updated aadhar card

Today while travelling in punbus Ticket collector didn't accepted my aadhar card (as per facility provided by Punjab gov. To women residing in Punjab) and asked for fare. He told me that my aadhar card didn't had the issue date. Because the issue date was cut during the lamination of it. And he also claimed that the photograph in the aadhar card didn't match my face ,which was totally unacceptable. Being a daily bus traveller ,not even a single bus ticket collector claimed that .And that ticket collector started talking to me in a very rude and high pitch voice when I refused to pay the fare.which was disrespecting . And when I showed him the e adhar card in which the issue date was there ,he again refused to accept it. I am not mentioning the bus no. Here even though I have the bus no. And ticket with me. I just want the government of Punjab to take strict actions against such people who misbehave and do not respect the privilege given by the government. And finally not only this but the ticket collector took more fare than the other buses.

Payment done but no booking details received and it’s been 2 day

I have booked 2 seats from Delhi Airport to Ludhiana bus stand and paid Rs.2036 for 15th July and 2days passed but no booking details has been received and checking the view booking tab but it’s asking for PNR Number and Ticket Number but I did not received any out of these two but I have the transaction Id with me. This online service is not satisfactory at all because it was made for the passengers who wants to go and return back to India, can easily book their own transportation.

Please respond back this is my email address-MANPREETAULAKH1693 [at] GMAIL [dot] COM

Sir the punbus Ac zirakpur to

Sir the punbus Ac zirakpur to bathinda, didnt stop at Banur baustand at 6 am there were 4 passengers standung at bus stand…

Bus stop to boht pishe rokde aa

Sir i belong to jalalabad (firozepur) sir mai eh kehna chohda ha ki fazilka to firozepur route te oun waliyan bus de driver bus nu bus stop to boht pishe rokde aa driver te conducter boht galt bolde aa please ehna da kuch hall karo

Bus Schedule of Nangal-Chandigarh-Nangal

Sir, I want the present bus schedule from Nangal to Mohali and Mohali to Nangal.

Regards

Bhupinder Singh Hira

Bus Schedule of Nangal-Chandigarh-Nangal

Sir, I want the present bus schedule from Nangal to Chandigarh and Chandigarh to Nangal.

Regards

Bhupinder Singh Hira

going to himachal

sir m kl himachal jana h kngra apne garm kya ludhina se koi bus pathakot tak jayegi kya sir muje btaaye plz jaldi

Query

Just wanted to know buses are available for pathankot to Amritsar in sat sunday

About route change

Sir i m from bandala near tarn taran ..a punjab roadways bus from tarn taran left its destination from tarn taran at 7.33 am to delhi via jandaila ...i picked that bus daily at 6.55 am from bandala many of passengers also travel by that bus ..
But suddenly tarn taran depot change the route of that timing bus from via jandaila to goindwal kapurthalla..
Sir please its humble request please change the route of bus again via jandiala..
Many passengers suffered because no bus at that time avialable... and private mini buses who travelled from tarn taran to jandaila take so much timing to reach jandaila ..and further i have to wait for other buses to reach at my destination..
Please sir its humble request

Complaint about bus DRIVERS AND CONDUCTOR OF roadways buses

Sir, I belong to Village, Prempur, P.O. Narur. Sir Morning time Roadways di bus 8:10 to Panchhat to chaldiaa but Sahni tak aan da isda koi correct time ni aa. Mai Prempur to Sahni pehla tur k aandi aa 2 kilometer te aan ton baad v eh bus 8:15 ys 8:20 de time tak ponchdi aa but kade v Sahni Nahi rukdi, Iss ton baad wali bus jo 8:35 tak Sahni ponchdi aa oh v ether nahi rukdi. Bus bilkul Khali hon de bawjood v Driver bus nahi rokda. Speacially SANDEEP name da consutor bus kade nahi rokde. Jis karke mai dialy apni job ton late ho jandi aa and manu dubara tur k Khokhe tak jana painda hai. So plz apne staff nu kaho k bus Sahni rokya karna . Otherwise Manu POLICE COMPLAINT karni paini aa

Punjab roadways driver complaint

Dear sir,
M ropar m study krta hun m bhut grib privaar se smbnd rkhta hun mene bus pass bnaya h lekin bus pass bnaya na bnaya ek samaan h chandigarh se anandpur jaane wali bus ropar m nhi rokte specially evening time talwara to anandpur nd dharamshala to anandpur so plz sir humble request to u iske against action le thnku

COMPLAINT against dirty urinals/ toilet of bus stand Ludhiana

Sir it is respectfully submitted that the condition of toilet/ urinals of bus stand LUDHIANA very bad u say Swach Bharat abhian ki vaat laga di
On the other hand when contact Mr. Amit on duty he misbehave with me
Thanks
RAMANAND BANSAL advocate Sri MUKTSAR SAHIB

Ticket collector Punbus misbehaving me .!

Dear Sir,

With respect I am regret to inform you that today i was taking ticket from Isbt 43 counter no 9, for traveling Chandigarh to Ropar : resume my duty.

Ticket collector of bus no 7633 (Punbus)dated 8-nov-2019 time morning 05 :30 has misbehaving me and not release my ticket.so please confirm to him and take strictly action so that he will not repeat this happen to other passanger. Even i was given to him actual fare to him , again i was trying to getting other bus i.e. CTU and other deputed bus he call to him others to do not authorised me to lifting others bus also.
Finally thanks to CTU bus he accepted my request and release my ticket.

Due to same activities i was delayed my 1 and half hours on my duty.!

So please requesting your valuable support for me..

Thanks & Best Regard's
Jagat

Balance amount forget

Dear Sir,
This is a humble request to you. Today 26-10-19 I took bus from chandigarh at 14:33. Hawa shahar depot bus number on ticket is 9944.

My forget to take 440rs balance. I got Deboarded from bus at Ambala cantt. Bus was going to delhi.

Kindly share conductor's contact number.

I will be very thankful to you. I need this money urgent.

With regards,
Nirmal david

Cleanliness of Abohar bus stand

Modi’e Swach Bharat mission only failed by Abohar bus stand

Worse condition of Abohar bus stand

Saman bus me chut gya

Sir Mai Chandigarh to Jalandhar ke liye tikat lekr bus me gya aur maine apna saman bus ke seat pr rakh diya maine khane ke liye bus stand se kuch lene gya tabhi bus chali gye mai dusri bus se Jalandhar aa rha hu pls mere bag me kuch important doucument h pls khojne me meri madad kre bdi mehrbani hogi bus ka nubr hai 5875 punbus

Rough Driving

Today around 10:05am on Rigo bridge(Amritsar)
bus number PB02 AT9494 Punjab roadway bus come from wrong side and almost tried to hit me I was on activa..God save me otherwise that bus driver almost hit me as he was driving bus on wrong side. Moreover Bus was fully overloaded..
Please take strict action against that bus driver as your bus driver was driving roughly and on wrong side...

bad buss timing

Dear sir/madam

i want say that, raikot to jagraon route buses not come on right time specially morning time 8.30am buss miss time every day and evening time also so please take strict action .

thanks for read....

Punjab roadways driver complent

Dear sr . Apki roadways bus pathankot to haridwar PB 35 Q 9838 BUS ka driver drink krke drive kr raha hai . Uski denger driving se sabi pasinger preshan or dr rahe hai main bhi us bus main hu . So uske agenst action le thanks .

No fixed time & many other issue

Distance between khemkaran to amritsar to 65 km and usually private bus takes time 3 hour to reach destination and the bus condition is one of the worst they have so people from all here want to request that this way should be given to government bus so that we can reach any place on time.