Public Grievance Monitoring System (PGMS), Delhi Contact No.

Email

  • pgms [dot] delhi [at] gov [dot] in (For General Support)

How to Lodge a Complaint on PGMS

  • Go to the PGMS website.
  • Select Lodge Grievance to register complaint .
    Enter Your Details
  • Fill complaint form
    • Select the concerned department from the drop-down list.
    • Enter applicant (complainant) details: name, address, contact (mobile/email), PIN code, etc.
    • Describe the problem/issue in the Description field (max ~200 characters).
    Enter Your Details
  • Submit the Grievance
    • After filling all required fields and completing any captcha/verification, submit the form.
  • Receive Acknowledgement / Grievance Number
    • Once the grievance is submitted, the system generates a unique grievance number / tracking ID. Use this to track status.
    Enter Your Details
  • Track Status
    • Use Track Grievance Status or similar option on PGMS portal. Enter grievance number to view updates.
    Enter Your Details
    Enter Your Details
  • Click on Add Feedback
    Enter Your Details
    Enter Your Details

Address

Nodal officer PGMS Cell (Ground floor)
Chief Minister Office, Delhi Secretariat
IP Estate, New Delhi-110002