Email

• pgms [dot] delhi [at] gov [dot] in (For General Support)

How to Lodge a Complaint on PGMS

• Go to the PGMS website.
• Select Lodge Grievance to register complaint .
  

• Fill complaint form
  • Select the concerned department from the drop-down list.
  • Enter applicant (complainant) details: name, address, contact (mobile/email), PIN code, etc.
  • Describe the problem/issue in the Description field (max ~200 characters).

• Submit the Grievance
  • After filling all required fields and completing any captcha/verification, submit the form.
• Receive Acknowledgement / Grievance Number
  • Once the grievance is submitted, the system generates a unique grievance number / tracking ID. Use this to track status.

• Track Status
  • Use Track Grievance Status or similar option on PGMS portal. Enter grievance number to view updates.

• Click on Add Feedback
  

Address

Nodal officer PGMS Cell (Ground floor)
Chief Minister Office, Delhi Secretariat
IP Estate, New Delhi-110002