Emails

• customerservice [at] protium [dot] co [dot] in (For General Query)
• customersupport [at] protium [dot] co [dot] in (Customer Support)

Important Link

• Frequently Asked Questions

Grievance Redressal Procedure

Level 1

• If you have any complaints/grievances about any product or service of Protium, so you can call at 8828820004 or email at customerservice [at] protium [dot] co [dot] in .

Level 2

• If you have any complaints/grievances about protium money services, so you can call at  at 18008432466 or email at wecare [at] protium [dot] co [dot] in .

Level 3

• If your query is still not solved so you can contact to the Nodal Officer:
  Name: Mr. Yatin Paliwal Protium Finance Limited
  Ph : 8591984415 (Mon-Fri, 9:30am-5:30pm)
  Email : nodal [dot] officer [at] protium [dot] co [dot] in
  Address: Nirlon Knowledge Park (NKP), B2, 7th Floor,
  Pahadi Village, Off Western Express Highway, Cama Industrial
  Estate, Goregaon (East), Mumbai 400 063, Maharashtra

Level 4

• If your complaint/dispute is not redressed within a period of one month, then you can appeal to the Officer-in-Charge of the Mumbai Office of CEPC:
  Ph : 022-22603644
  Email: cms [dot] cepcmumbai [at] rbi [dot] org [dot] in
  Address : Consumer Education and Protection Cell Reserve Bank of
  India Main Building Mumbai Regional Office, Fort Mumbai - 400 001.
• You can also contact to the Reserve Bank of India:
  Ph : 022-23028140
  Email: cms [dot] nbfcomumbai [at] rbi [dot] org [dot] in
  Fax No: 022-23022024
  Address : C/o Reserve Bank of India RBI Byculla Office Building Opp.
  Mumbai Central Railway Station Byculla, Mumbai-400 008
• You can also lodge your complaint through CMS Portal.

Offices Address

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