International Numbers:
+1-888-619-8622 (For Customer Support/Reservations, Mon-Sun, 5:30am-2am EST)
Important Links
Important Contact Details
| Sr No. |
Service |
Contact No. |
Email |
| 1 |
For customers calling from Mexico |
800-479-1070 (Mon-Sun 5:30 am- 2am EST) |
- |
| 2 |
Medical Assistance |
1-855-542-3707 |
disabilityassistance [at] flyporter [dot] com |
| 3 |
For Porter Escape packages |
1-855-372-1100 |
- |
| 4 |
For Lost / Found Department |
437-222-6104 |
lost [dot] found [at] flyporter [dot] com |
| 5 |
For Baggage Claim |
416-619-8584 |
ytz [dot] baggage [at] flyporter [dot] com |
Lost, Damaged and Delayed Baggage
- For any query/complaint, you can contact to the customer support team.
- In case of delayed baggage, you can report the issue at the airport baggage service desk within 4 hours of flight arrival or create a report online.
- If your baggage is not found within 21 days, you can file a claim for lost baggage through the Baggage Reimbursement Form .
- For damaged baggage, report the issue within 7 days of receiving the baggage.
- For more information, please read .
Cancellation/Refund And Reimbursement
- For any query, you can contact to the customer support team.
- You can cancel your tickets within 24 hours of booking.
- Refund will be initiated to the original payment method.
- You can claim reimbursement for cancelled flights by filling this Expense Reimbursement Form .
- For more information regarding refund, please read .
Head Office
Porter Airlines
250 Yonge Street, Suite 2800 Toronto, Ontario
Canada M5B 2L7
Social Sites
Comments
Request for two wheeler type selection option.
We are facing the problem with two wheeler potter,porter is with sports bike.and the material can not be accommodate on sports bike.so, Please provide option of two wheeler selection while booking two wheeler porter to avoid end time cancellations.