Email

• orders [at] ponds [dot] in (Customer support)

Important Links

• Contact Form
• Frequently Asked Questions

Shipping

• If you wish to change address or phone, you can connect by mailing at
  orders [at] ponds [dot] in or call at 1800 8330 506.
• If your order is not shipped, team shall make the necessary changes. You
  cannot change the address once the order is shipped.
• The request will be accepted only if request is initiated within 5 days
   post order delivery.
• If you have received an item in a damaged/defective condition or have been
  sent a wrong product, to initiate your return/refund request within 5 days of
  receiving the order.
• Team will dispatch most orders within 2-5 business days (i.e. excluding
  Sundays and public holidays).
• For more information please read.
  

Refund

• Return within 5 days of receiving the order, customer can contact support
  team by mail at orders [at] ponds [dot] in or Call at  1800 8330 506.
• If request is initiated after 5 days of order delivery
• The refund will be processed to the same source of account from which the
  payment was made within 48hours post receiving the products back.
• It may take 2-3 additional business days for the amount to reflect in your account.
• In such cases, the order will be cancelled and will initiate the refund
  within 48 business hours post the cancellation request.
• For more information please read.

Registered Office

Unilever House,
B.D. Sawant Marg,
Andheri East, 400099

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