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PNB Credit Card Customer Care No. 1800 180 2345
Updated on Saturday, 23 August 2025 - 2:12pm
Email
Organization:
PNB Credit Cards Toll free Number(s):
- 1800 180 2345 (For Customer Support, 24*7)
All India Number(s):
- 0120-461 6200 (For General Query, 24*7)
Website:
Official Website
iOS App:
PNB Genie
Android App:
PNB GENIE IVRS Menu : 1800 180 2345
Select your preferred language
- Press 1 : To apply for a PNB credit card
- Press 2 : To know your application status
- Press 3 : If you are an existing customer
- Press 9 : To connect with a customer care executive
- creditcardpnb [at] pnb [dot] co [dot] in (For Credit Card Related Query)
Important Links
SMS Service
Send a SMS at 7092200200 from your registered mobile no.
| Sr.No. | Service Name | SMS |
|---|---|---|
| 1 | To activate a Card |
ACTIV <space> <last 6 digits of your Credit Card> <space> <DOB in ddmmyyyy> |
| 2 | Deactivate Card |
DEACTIV <space> <last 6 digits of your Credit Card> <space> <DOB in ddmmyyyy> |
| 3 | Card Hotlisting | HOT <space> <last 6 digits of your Credit Card> <space> <DOB in ddmmyyyy> |
| 4 | Card PIN Generation | CARDPIN <space> <last 6 digits of your Credit Card> <space> <DOB in ddmmyyyy> |
| 5 | Mini Statement | CCBAL <space> <last 6 digits of your Credit Card> <space> <DOB in ddmmyyyy> |
Grievance Redressal
Level 1:
- For any complaint you can call at 18001802345, 0120-4616200 or mail at creditcardpnb [at] pnb [dot] co [dot] in
- If you have query about NPA related issues you can mail at ccdnpa [at] pnb [dot] co [dot] in
Level 2:
- If your query is not resolved or you are not satisfied with the resolution provided at Level 1 you can escalate the issue at the details given below:
Designation: Chief Manager
Contact No.: 0120-4478925, 8826204600
Email: creditcardho [at] pnb [dot] co [dot] in
Address: Punjab National Bank,
Credit Card Processing Centre, C-24, Sector 58,
Noida Uttar Pradesh 201301
Level 3:
- You can also lodge your complaint online through Centralized Public Grievance Redress System (CPGRAMS) or through Address Of Area Of Operation RBI Ombusman
PNB Rewardz Credit Card
Contact No.: 18005729500
Email: support [at] PNBRewardz [dot] com
Address: Chhibber House, 2nd Floor, Sakinaka Junction, Andheri-Kurla Road,
Andheri (East), Mumbai - 400072, India
Timing:
Mon-Sat, 9am-6pm
Address
Punjab National Bank,
Credit Card Processing Centre, C-24, Sector 58,
Noida Uttar Pradesh 201301.
Parent Article:
Comments
xxx
Sir
My credit card has been debited by some one for Rs 30000/- & Rs 10000/- on date at 12.25 PM & 12.26 PM
and both transactions are lying as un-cleared.
I have hot listed my card at the toll free number.
Please help me to recover my amount.
Thanks
B K Agarwal
Excess charges in my credit card statement
Good evening, I am existing credit card customer and having Pnb MetLife policy holder for the last 5 year also my salary credit onto PNB account. I am having fully confident and happy to have company with PNB.But in my credit card you have billed huge amount on many charges around with in small amounts .I request you kindly deduct Rs.4500 less in statement.I don't continue,I want pay full amount onetime.