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Pine Labs Customer Care No. 1800 258 6609

Updated on Wednesday, 18 May 2022 - 5:01pm
Organization: 
Toll free Number(s): 
  • 1800 258 6609 (Customer support Mon to Sun, 7am-12am)
All India Number(s): 
  • 0120-4033600 (Service Complaint)
  • 7303963669 (Whatsapp)
Website: 
Official Website

IVRS Menu

1800 258 6609 / 0120-4033600

First select your preferred language

  • Press 1- For place a paper roll request
  • Press 2- For any other query or registered a complaints

Emails

  • plutus [dot] support [at] pinelabs [dot] com (General query)
  • getstarted [at] pinelabs [dot] com (Contact sales )

Important Links

Other Locations

City Address
Delhi-NCR Candor TechSpace, 4th & 5th Floor,
Tower 6, Plot No. B2, Sector 62,
Noida, U.P.-201301
Mumbai  4th & 7th floor, Dyna Business Park
Plot No. A-57, Street-1, MIDC,
Andheri East, Mumbai- 400093
Bangalore Pine Labs Pvt Ltd, #301,
3rd floor, Barton centre
84, MG road, Bangalore – 560001
Chennai Pine Labs Pvt. Ltd. No. 8/25,
Kambar Street, Alandur
Chennai - 600016
Hyderabad H-No. 8-2-594/1/A/1,
Road No.1, Banjara Hills
Hyderabad-500034
Kolkata Pine Labs Pvt Ltd., Tower 2,2nd Floor,
Unit no. 206, PS Srijan Corporate Park,
Sector - V, Salt Lake, Kolkata 700091
Rajasthan Pine Labs Pvt. Ltd. Office 306,
3rd Floor, Okey Plus Tower, 5,
Hathroi, Ajmer Road, Near Kalayan
Jewellers, Jaipur - 302001, Rajasthan
Madhya Pradesh Unit No.304,305, Sapphire Twins,
Plot No.17, PU3, Opposite C21 Mall,
Scheme No.54, Vijay Nagar, A.B.
Road, Indore, Madhya Pradesh-452010
Haryana 2nd floor, SCO:230,
Sector-20, Panchkula,
Haryana-134116
Ahmedabad Unit No.401, 4th floor,
Remrandt building, C.G. Road,
Ellisbridge, Ahmedabad-380006
Kerala Door No.44/73-B1 & 44/73-B2,
2nd floor, K.P. Varkey &
Madathiparambil complex,
M.K.K. Nair Road, Pallarivattom,
P.O., Ernakulam, Kerala-682025
Andhra Pradesh 19-8-8B, 2nd floor,
Hathi Ramji Colony,
Annamaih Circle, Tirupati,
Andhra Pradesh-517501
International offices
Malaysia Pine Payment Solutions Sdn Bhd.
MK7E-16-D2, Block E,
Plaza Mont Kiara, 2,
Jalan Kiara, Mont Kiara, 50480 KL.
Kuala Lumpur, Malaysia
Dubai Pine Labs Payment
Services Provider L.L.C,
Office No. 302 , Nassima Tower,
Trade Centre 1, Sheikh Zayed Road,
Dubai- UAE P.O.BOX : 191052

Nodal officer

Ph: 7428737562
Email : grievances [at] pinelabs [dot] com

Grievance Redressal

Level 1-

  • Customers can register their grievances with through various touch points:
    • Dedicated call center – 0120-4033600 And Toll - free Number 1800-258-6609
    • By writing an email to plutus [dot] support [at] pinelabs [dot] com
    • By Visiting official website
    • Mobile App: My Plutus App
    • Customer can also contact Customer Care by sending letters through post/courier at
      Candor TechSpace, 4th & 5th Floor,
      Tower 6, Plot No. B2, Sector 62,
      Noida, U.P.-20130
  • If the Customer is not satisfied with the resolution provided by grievance cell,
    the Customer can go for next level of escalations.
  • An acknowledgement is sent/communicated to the Customer acknowledging his/ her
    complaint/grievance on receipt of the complaint/grievance.

Level 2-

  • Customer Service (CS) Head
    • If a Customer needs to further escalate his/her complaint, he/she can
      write to the Customer Service Head @ cs [dot] head [at] pinelabs [dot] com.
    • With this multi-layered and robust grievance redressal mechanism, Pine
      Labs not only focuses on redressal but also ensures that the gaps in
      process are identified and are rectified at grass root level.

Level 3-

  • If the Customer is still not satisfied with the resolution provided by CS Head,
    he/she can approach Grievance Redressal Cell by writing to Nodal Officer.
    Customer can contact Nodal Officer by email or by sending letters at below
    mentioned address:
    Plot No. B2, 4th & 5th Floor,
    Building 6, Candor TechSpace,
    Sector 62,Noida-201309
    Email : rbi [dot] nodalofficer [at] pinelabs [dot] com

Registered office

Pine Labs Private Limited
207, Gupta Arcade,
Plot No. 5, L.S.C. Mayur Vihar,
Phase 1 Extension, Delhi-110091
Fax: 011-22717887

Corporate Office

Candor TechSpace, 4th & 5th Floor,
Tower 6, Plot No. B2, Sector 62,
Noida, U.P.-201301
Ph: 0120-4174000

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