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Pine Labs Customer Care No. 1800 258 6609

Updated on Saturday, 28 March 2026 - 1:45pm
Organization: 
Toll free Number(s): 
  • 1800 258 6609 (For Customer Support, Mon-Sun, 24x7)
  • 1800 309 9007 (Alternate Customer Support, Mon-Sun, 24x7)
All India Number(s): 
  • 0120-403 3600 (For Contact Support)
  • 97178 86609 (For WhatsApp Support)
Website: 
Official Website
iOS App: 
Pine Labs One
iOS App: 
EMI World by Pine Labs
Android App: 
Pine Labs One
Android App: 
EMI World by Pine Labs

IVRS Menu:

IVRS Menu: 1800 258 6609 / 0120-403 3600
IVRS Menu: 1800 309 9007
  • Press 1: To enter the PID id and client id for 4-7 digits
  • Press 2: To enter the last 8 digits of the device serial number,
    the device serial number is available at the back of the PoS machine
  • Press 1: If you are calling for issue related to PoS machine
  • Press 2: If you are calling for pinelabs gift card
  • Press 3: If you are calling for pinelabs payment gateway

Email

  • plutus [dot] support [at] pinelabs [dot] com (For General Support)

Important Links

India Office Addresses

Sr No. Location Address
(Pine Labs Limited)
1 Delhi-NCR Candor TechSpace, 2nd Floor, Tower-1, Plot No.B2, Sector-62, Noida, Gautambuddha Nagar, Uttar Pradesh, 201301
2 Delhi-NCR Candor Techspace, 3rd Floor, Tower 2, Block B, Info Space, Sector 62, Noida, Gautambuddha Nagar, Uttar Pradesh, 201301
3 Delhi-NCR Ground Floor, C-23, C Block, Sector 58, Noida, Gautambuddha Nagar, Uttar Pradesh, 201301
4 Mumbai Plot no. F21, Opus Park, Opp. Seepz Main Gate, MIDC Central Road, Andheri East, Mumbai, Mumbai Suburban, Maharashtra, 400093
5 Bengaluru Ground Floor, Rajashree Saroja Plaza, # 34/1, Andree Road, Shanthinagar, Bengaluru 560027
6 Bhubaneswar 1st Floor, House No. 45, Jaydev Vihar, Khordha, Bhubaneswar, Odisha 751013
7 Chennai No. 8/25, Kambar Street, Alandur, Chennai, Tamil Nadu 600016
8 Hyderabad Inwinex Towers, 2nd Floor, 8-2-277/B, Plot no 130, Road no. 2, Hyderabad, Telangana 500034
9 Kolkata Unit No. 901, 9th Floor, Adventz Infinity, Plot No. 05, Block BP, Sector V, Salt Lake Electronics Complex, Kolkata, Bidhan Nagar, North Twenty Four Parganas, West Bengal, 700091
10 Jaipur 2nd Floor, Office No. S-25, Trinity Mall, Plot No. 5, Swage Farm Road, New Sanganer Road, Jaipur, Rajasthan, 302019
11 Indore Unit No. 304, 305, Sapphire Twins, Plot No. 17, Vijay Nagar, A.B. Road, Scheme No.54, Indore, Madhya Pradesh - 452010
12 Ahmedabad 4th Floor, Rembrandt Building, C. G Road, Ellisbridge, Ahmedabad 380006
13 Andhra Pradesh 40-1/1-30 Lakshminagar Mogalrajpuram Vijayawada 520010 AP
14 Chandigarh Uppal Centra Mall, G-11, Plot No. D 177 Industrial Area PH I, Chandigarh 160002
15 Guwahati Ground Floor, Mayur Garden, G.S. Road, ABC , Kamrup, Assam 781005
16 Goa "SONHO" Highland Heritage I, House No: 1109, Salvador-Do-Mundo, Dr. B.B. Borkar Road, Salvador- Do-Mundo, Dr. B.B. Borkar Road, Alto Porvorim, Bardez, Penha De Franca, North Goa, Goa 403521
17 Lucknow Shop No-315, Parshwanath Plaza, Gomti Nagar, Vibhuti Khand, Lucknow, Lucknow, Uttar Pradesh, 226016
18 Kochi Door No. 44/73-B2, 2nd floor, K.P. Varkey & Madathiparambil Complex, M.K.K. Nair Road, Pallarivattom, P.O., Ernakulam, Kerala-682025
19 Patna 3rd Floor, Unit 302, Patna One Plaza, Dak Bunglow Chowk, Patna, Bihar 800001
20 Ranchi Shop No - G7, Park Square, Old HB Road, Tharpakna - Lalpur Road, Ranchi, Jharkhand 834001

For Complaint

Level 1:

  • For any query/complaint, you can contact at 18002586609, 18003099007, 011-22717887, 0120-4033600, 971788609 or mail at plutus [dot] support [at] pinelabs [dot] com , pgsupport [at] pinelabs [dot] com .
  • Your query will be resolved within 3 working days.

Level 2:

  • If you are not satisfied within 3 days then, you may escalate the issue at the Complaint Channel details given below:
    Sr No. Complaint Channel Email
    Contact No.: 080-64534440 (Same For All)
    1 Merchant PPIs issued by Pine Labs (Under the brand name of Qwikcilver) gcsupport [dot] woohoo [at] pinelabs [dot] com
    2 Network PPIs issued by Pine Labs (Under the brand name of Pine Perks) prepaidsupport [at] pinelabs [dot] com
  • Your query resolved within 7 working days.

Level 3:

  • If your query is not resolved after contacting complaint channels then, you can contact the Customer Service Head at the details given below:
    Email: cs [dot] head [at] pinelabs [dot] com
    Address: Pine Labs Limited,
    Plot No. B2, 4th & 5th Floor,
    Building 6, Candor Tech Space,
    Sector 62, Noida-201309.

Level 4:

  • If you are not satisfied with the resolution provided by the Customer Service Head then, you can contact the Nodal Officer at the details given below:
    Contact No.: 080-64534440
    Email: nodal [dot] officer [at] pinelabs [dot] com
    Address: Megha Dugar Pine Labs Limited
    Plot No. B2, 4th & 5th Floor, Building 6,
    Candor Tech Space, Sector 62, Noida - 201309.

Level 5:

  • If your query is still not resolved then you can lodge your complaint online through RBI Complaint Management (CMS) Portal
    Toll Free No.: 14448 (Timing: 9:30am-5:15pm)
    Email: crpc [at] rbi [dot] org [dot] in
    Address: Centralised Receipt and Processing Centre
    Reserve Bank of India,
    4th Floor, Sector 17,
    Chandigarh - 160017

Refund and Cancellation

  • For any query/complaint related to refund and cancellation, you can contact at 18002586609, 0120-4033600 or mail at plutus [dot] support [at] pinelabs [dot] com .
  • You can cancel your order before deployment if the product is out of stock, on your request, or due to reasons beyond Pine Labs' control.
  • Refunds will be processed within 30 working days after Pine Labs receives the product and completes internal checks.
  • For more information, please read .

Corporate Offices Contact Details

Sr No. Location Contact No. Address
(Pine Labs Limited (Formerly known as Pine Labs Private Limited))
1 Delhi-NCR 0124-6949200 4th Floor, Unit No. 408, Time Tower, MG Road, Gurugram, Haryana, 122002
2 Delhi-NCR 0120-4951500 Candor Techspace, 4th and 5th Floor, Building No. 6, Plot No. B2, Sector - 62, Gautambuddha Nagar, Uttar Pradesh 201301
3 Mumbai 022-61173900 15th Floor, Plot no. C-70, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051
4 Bengaluru 080-67184300 111, Brigade Manae Court, 5th Block Koramangala Industrial Estate, Koramangala, Bengaluru-560095

Global Office Addresses

Sr No. Country Address
1 Malaysia Pine Payment Solutions Sdn Bhd. MK7E-16-D2, Block E, Plaza Mont Kiara, 2, Jalan Kiara, Mont Kiara, 50480 KL. Kuala Lumpur, Malaysia
2 Dubai Pine Labs Payment Services Provider L.L.C, Office No. 505, Building 4, Emaar Business Park, Sheikh Zayed Road, Dubai, UAE PO Box: 191052
3 Singapore One Temasek Ave, Millenia Tower #14-04 Singapore 039192
4 Philippines Pine Labs Inc. WeWork, 30F Yuchengco Tower, RCBC Plaza. 6819 Ayala Avenue, Makati City. Philippines

Social Sites

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