Paytm Bank Customer Care No. 0120-4456 456

Toll free Number(s): 
  • 1800 120 130 (To report fraud)
All India Number(s): 
  • 0120-4455555 (Customer Queries)
  • 0120-4456456 (24*7- Bank, Wallet and Payments)
  • 0120-4809661 (Nodal Officer)
  • 0120-4818901 (Corporate Office)

Woring Hours:

10 am to 8 pm


  • cybercell [at] paytmbank [dot] com 
  • nodalofficer [at] paytmbank [dot] com

Important Links


List of ATMs

ATM Address
NOIDA B 121 B-121, SECTOR 5 NOIDA 201301
VJ Business Tower A-6,VJ Business Tower, Sector 125, Noida
Lajpat Nagar A78, Near Bikanerwala, Central Market, Lajpat Nagar
-2 NewDelhi 110024
IGI, Terminal T2 Indra Gandhi International Airport (IGI) TERMINAL 2
IGI, Terminal T3 Indra Gandhi International Airport (IGI) TERMINAL 3
GALGOTIA Galgotia University Plot No-2, Sector-17 A, Yamuna
Expressway,Greater Noida, Gautam Buddh,
Nagar U.P(201306)
RATHINAM Rathinam Techzone Campus, Pollachi Main Rd, Eachanari,
Coimbatore, Tamil Nadu 641021
Gurunanak College Guru Nanak Institutions Campus, Ibrahimpatnam,
R. R. Dist Telengana
MIET College N.H. 58, Delhi-Roorkee Highway, Baghpat Bypass Road
Crossing, Meerut, Uttar pradesh 250005
Panineeya Dental College Panineeya Institute of Dental Science & Hospital ,
Road Number 5, VR Colony, Kamala Nagar, Kothapet,
Hyderabad, Telangana 500060
Baba Farid Institute of Technology
College (BFIT)
BFIT Group of Institution suddhowala, Dehradun ,
Uttarakhand – 248007
HITECH City Metro Station 7/A/2, Hitech City Rd, Jaihind Enclave,Near Cyber
Towers, Hitech City, Hyderabad, Telangana – 500081
Durgam Cheruvu Metro Station Hitech City Rd, Sri Sai Nagar, Madhapur, Hyderabad,
Telangana 500081
Secunderabad East Metro Station Railway Station, Opposite Uppal Bus Stop, St Johns
Road, Road, Regimental Bazaar, Secunderabad,
Telangana 500003
Parade Ground Metro Station Parade Grounds, JBS Metro Rail Station, Near Jubilee
Bus stand, Gandhi Nagar, Nehru Nagar Colony, West
Marredpally, Secunderabad, Telangana 500026
Ameerpet Metro Station Sanjeevareddy Nagar Road, Ameerpet, near to Yella
Reddy Guda road, Maitrivanam,Hyderabad, Telangana 500016
Virar Shop No-6, Choudhary Apartment, Near Mathura Dairy,
Opp Geeta Apartment, Sahkar Nagar, Virar East ,
District-Palghar, Maharashtra-401305
Nalasopara Shop No-8, Sai Sangam Apartment, Moregaon Naka,
Nalasopara East, District-Palghar, Maharashtra-401209
Nanded Shop No-2, APMC Market, Guruprasad Niwas,
Mudkhed, District-Nanded, Maharashtra-431806
Hadipur Village – Jadabpur, Post- Hadipur, PS- Deganga,
24 Parganas (North), West Bengal- 743424
Rajapur Pul, Patna Holding No-155/96, Khata No-81, Plot No-335,
Rajapur Pul, Mainpura, Patna, Bihar-800001
Nanmuhiya More, Patna Ward No-53, Circle No-68, Holding No- 79/76/70,
Sher Shah Road, Nanmuhiya More, Patna,
Bihar– 800007
Bengaluru,Karnataka V.P Katha No 105 and Assessment No 105/3 BBMP
Katha No 719/712/718/105/3/8 Hongasandra Village
Begur Hobli Bengaluru,Karnataka-560068
Latur, Maharashtra Sai Nivas, Opp-Udaygiri College, Nanded Road Udgir,
Latur, Maharashtra-413517
Saharsa, Bihar Ward No-30, Opp Bank of India, Purab Bazar,
Saharsa, Bihar-852201

Customer Grievance Redressal

Level 1 (Queries)

• Online queries in Paytm app
First response time – 2 working days

Level 2 (Queries)

If customer is not satisfied with the resolution provided, he/she can call our 24 x7 helpline no.
Phone: 0120-4456-456

Level 3 (Complaints)

If the customer is not satisfied with the response, he/she can reach out to the Nodal Officer-

For locations falling under the jurisdiction of Banking Ombudsman offices in -
Ahmedabad, Chandigarh, Jaipur, Kanpur, Mumbai (I), Mumbai (II), New Delhi (I),
New Delhi (II), New Delhi (III), Dehradun and Jammu.

  • Shri Yogender Singh
    Paytm Payments Bank Limited,
    V J Towers, A-6, Sector 125
    Noida, Uttar Pradesh-201303
    Email : nodalofficer [at] paytmbank [dot] com
    Phone Number: 0120-4809661

For locations falling under the jurisdiction of Banking Ombudsman offices in Bengaluru,
Bhubaneswar, Bhopal, Kolkata, Chennai, Guwahati, Hyderabad, Patna, Thiruvananthapuram,
Ranchi and Raipur.

  • Shri Rahul Dhiman
    Paytm Payments Bank Limited,
    V J Towers, A-6, Sector 125
    Noida, Uttar Pradesh-201303
    Email : nodalofficer [at] paytmbank [dot] com
    Phone Number: 0120-480966

Principal Nodal Officer

Shri Rohan Lakhaiyar
Paytm Payments Bank Limited,
V J Towers, A-6, Sector 125
Noida, Uttar Pradesh-201303
Email : nodalofficer [at] paytmbank [dot] com
Phone Number: 0120-4809661

Redressal mechanism for grievances raised in-person

Line Functioning Heads

Name Designation Contact No. Working Hours Address
Ms. Priyanka Paul Vice President,
Centralised Operations
0120-4818901 (Monday to Friday, 10:00 a.m. to 5:00 p.m.
excluding Bank holidays)
V.J. Business Towers,
Sector 125, Noida,
Uttar Pradesh 201303
Mr. Ankit Agarwal Vice President,
Mr. Sanjay Singh Senior Vice President,
Product and Technology

Form Center

Noida Branch Address

B-121, Sector 5, Noida - 201301 
Opens : 10:00am - 4:00pm
Closed on : 2nd & 4th Saturday and every Sunday

Lajpat Nagar Branch

A-78, Central Market, Lajpat Nagar II,
New Delhi - 110024
Opens : 10:00am - 4:00pm
Closed on : 2nd & 4th Saturday and every Sunda

Registered Address

136, 1st Floor, Devika Tower, Nehru Place, 
New Delhi - 110019

Corporate Address

V.J. Business Towers, Sector 125, Noida
Uttar Pradesh 201303
(P): 0120-4818901

Parent Article: 
Also See: 



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