Paytm Bank Customer Care No. 0120-4456 456

Organization: 
Toll free Number(s): 
  • 1800 120 130 (To report fraud)
All India Number(s): 
  • 0120-4455 555 (Customer Support, 24x7)
  • 0120-4456 456 (For queries related to Account opening & KYC)

IVRS Menu: 0120-4456456 (Payments, Bank, Wallet)

First select your preferred language- Hindi, English

  • Press 1- For KYC related queries
    • Kindly enter your registerd mobile number
  • Press 2- For Password PIN and paytm account related query
    • For paytm account password reset
    • Passcode set or reset
    • Paytm debit card atm pin set/reset
    • Unable to login to paytm account
    • To update your profile
  • Press 3- Query related to adding, paying or sending money through paytm wallet
    • For add money related query
    • For paytm wallet to bank transfer related query
    • For send money to other paytm user related query
    • For query related to payment through paytm wallet to merchant
    • To check wallet balance
  • Press 4- Query related to paytm bank account or debit card or check book
    • To block or unblock your debit card
    • To reset/set atm debit card pin
    • To know your saving account balance
    • To request for bank account statement
    • For any other query/issue, wish to speak with executive
    • If you want to redeem your fixe deposit
  • Press 5- Query related to UPI
    • For UPI transaction related query
    • Query related to add your bank account with UPI
    • To reset UPI PIN
    • If unable to verify your mobile number
    • Queries for cash back
  • Press 6- To report loss or unauthorise use of paytmwallet debit card or saving account
    • If you lost your phone
    • If you lost your debit card
    • For fraud related to paytm wallet and paytm bank account
    • To report fraud in any other bank,debit card,wallet
  • Press 7 - For Shoping, Travel, Movie Recharge, order placed on paytm
    • Dear customer for information to Shoping, Travel, Movie Recharge, order
      placed on paytm we are sending a SMS, click the URL

Email

  • info [at] paytmbank [dot] com (Support)

Important Links

Install App

Customer Grievance Redressal

Same For All Levels

  • Bank’s internal resolution time – 4 working days
  • Resolution time does not include time taken by the customer to provide required information/documentation.
  • If in any case additional time is needed, Bank will inform the customer the reasons for the delay and provide
    expected timelines for resolution of the issue.
  • If any case/transaction is related to third party or outside bank entity, resolution time will include this TAT a
    long with Bank’s internal resolution time.

Level 1

  • If you have online queries in Paytm app
    • First response time - 2 working days

Level 2 (Queries)

If customer is not satisfied with the resolution provided in level 1, you can call 24 x7 helpline no.

  • Phone: 0120-4456-456

Level 3 (Complaints)

If the issue is not resolved even after contacting various level, you can contact Nodal Officer

For locations falling under the jurisdiction of Banking Ombudsman offices in -
Ahmedabad, Chandigarh, Jaipur, Kanpur, Mumbai (I), Mumbai (II), New Delhi (I),
New Delhi (II), New Delhi (III), Dehradun and Jammu.

  • Puneet Rastogi
    Paytm Payments Bank Limited,
    V J Towers, A-6, Sector 125
    Noida, Uttar Pradesh-201303
    Email : nodalofficer [at] paytmbank [dot] com
    Phone Number: 0120-4809661

For locations falling under the jurisdiction of Banking Ombudsman offices in Bengaluru,
Bhubaneswar, Bhopal, Kolkata, Chennai, Guwahati, Hyderabad, Patna, Thiruvananthapuram,
Ranchi and Raipur.

  • Subiya Khan
    Paytm Payments Bank Limited,
    V J Towers, A-6, Sector 125
    Noida, Uttar Pradesh-201303
    Email : nodalofficer [at] paytmbank [dot] com
    Phone Number: 0120-4809661

Principal Nodal Officer

  • Shri Rohan Lakhaiyar
    Paytm Payments Bank Limited,
    V J Towers, A-6, Sector 125
    Noida, Uttar Pradesh-201303
    Email : nodalofficer [at] paytmbank [dot] com
    Phone Number: 0120-4809661

Please raise the issue along with related Query Reference Number/Ticket IDs, Paytm registered mobile
number and transaction ID/Order ID with Banking Ombudsmen

Report a fraud

Complaint regarding any fraudulent transaction in bank account/wallet or payment related transactions -

  • Call  IVR help desk number 1800 120 130
  • You can report through Paytm app & register his/her complaint on “Report a fraud” category.
  • A ticket number is generated for each complaint, which would enable to track status.
  • It will take 2 working days from app and from Bank’s internal resolution time – 30 working days.

Redressal mechanism for grievances raised in-person

If customer want to walks-in the Bank branch or meets grievance officers to raise the grievance-

List of ATMs

ATM Address
Skymark One Skymark One, Shop No. 1, Ground Floor, Tower-D, Plot No. H- 10b, Sector 98, Noida, Uttar Pradesh - 201301
Vj Business Tower A-6,Vj Business Tower, Sector 125, Noida
Mamura Sec-66, Noida Gali No. 1, Village- Mamura, Sector 66 Noida, Gautam Budh Nagar, Uttar Pradesh-201301
Kuleshra, Greater Noida Village – Kuleshra, Greater Noida, Gautam Budh Nagar (Up) 201306
Damodar Nagar, Kanpur Plot No.13, W-2,Damodar Nagar Kanpur, Uttar Pradesh-208027
Kuleshra, Greater Noida Khasra No. 325, Village Kulesra, Greater Noida, Near Baba Mohan Ram Hospital, Gautam Budh Nagar, Up-201306
Shyam Nagar Kanpur 60-Rampuram,Shyam Nagar, Kanpur, Uttar Pradesh-208015
Old Shani Bazar, Surajpur Village-Surajpur, Old Shani Bazar, Greater Noida,Gautam Budh Nagar, Up-201306
Mohan Mandir Gali, Surajpur Khasra No-328, Village-Surajpur, Mohan Mandir Gali, Greater Noida, Gautam Budh Nagar, Up-201306
Virar Shop No-6, Choudhary Apartment, Near Mathura Dairy, Opp Geeta Apartment, Sahkar Nagar, Virar East , District-Palghar, Maharashtra-401305
Nalasopara Shop No-8, Sai Sangam Apartment, Moregaon Naka, Nalasopara East, District-Palghar, Maharashtra-401209
Nanded Shop No-2, Apmc Market, Guruprasad Niwas, Mudkhed, District-Nanded, Maharashtra-431806
Tarapur, Boisar Road, Palghar Shop No.3, Sr. No. 42, Gagangiri Complex, Nr. Bus Stop,Tarapur, Boisar Road, Palghar - 401502
Hadipur Village – Jadabpur, Post- Hadipur, Ps- Deganga, 24 Parganas (North), West Bengal- 743424
Nanmuhiya More, Patna Ward No-53, Circle No-68, Holding No- 79/76/70, Sher Shah Road, Nanmuhiya More, Patna, Bihar– 800007
Wadhvana Pati Udgir Nanded Road Shop No-3, Chawan Complexe, Loha Near Buldhna Bank, Bus Stand Loha, Nanded-431708
Apmc Market Basmat Chepurwar Complexe, Apmc Market, Near Boi Atm Basmat, District-Hingoli -431512
Gramin Police Station Bus Stand Road Basmat Shop No, 2, Chepurwar Complexe Opp-Gramin Police Staion Bus Stand Road Basmat, District Hingoli-431512
Gandhi Market, Jwalapur Akash Studio ,77, Gandhi Market, Jwalapur, Haridwar-249407
Malur, Kolar Sai Baba Temple Maruthi Extension Malur, Karnataka-563130
Nakronda Road, Balawala Lane No-2, Sainik Colony, Nakronda Road, Balawala, Dehradun-248001
Jalalkhali, Nadia, Wb Vill+Po- Jalalkhali,Ps- Katwali, Dist- Nadia,West Bengal-741102
Khelar, Nimapara At-Khelar,Po-Rench,Ps-Nimapara,Dist-Puri,Odisha-752114
Lisari Road Meerut 197,Anjum Palace Banquet Hall,Lisari Road, Meerut, Uttar Pradesh- 250002
Krishna Nagar Bagu,Ghaziabad Khasra No. 186, Krishna Nagar, Bagu Village, Mawai, Dundahera, Ghaziabad (Up)-201009
Sirsa Greater Noida Shop No 1,Main Dhankaur Road, Near Axis Bank Atm &Amp; Oxford Public School, Sirsa, Greater Noida (U.P)201310
Ghari Majra, Ghaziabad Khasra No-162/2, Ghari Majra, Chodhary Market, Meerut Road, Ghaziabad, Up-201003
Opp. Lidebao, G. Noida Opp. Lidebao Company Village- Habibpur, Greater Noida Gautam Budh Nagar (Up) 201306
Sahu Chowk Pundag Khata No-120, Plot No-1399/1400, Thana No-228, Po-Pundag, Ps-Jagarnathpur, Dist-Ranchi, Jharkhand- 834004
Thakurgaon Main Chowk Plot No-1377, Gurgain Thakurgaon Bank More Chowk, Thana No-88, Mauza-Gurgain Po-Gurgain, Dist-Ranchi, Jharkhand-835205
Nandgram, Gzb D-10, Near E-Block Tempo Stand , Nandgram, Ghaziabad, Uttar Pradesh-201003
Ghookna Main Market, Jack Compound Kh. No. 606, Jack Compound Ghookna More, Ghaziabad, Uttar Pradesh- 201003
Near Ntpc Dadri Village Rasoolpur, Near Ntpc Vidut Nagar, Dadri, Greater Noida, Gautam Budh Nagar, Uttar Pradesh- 201008
Rajiv Nagar Khora Colony Khasra No 1013, Rc- 67, Rajiv Nagar, Adarsh Nagar, Khora, Ghaziabad, Uttar Pradesh-201014
New Ashok Nagar A-459,New Ashok Nagar, Delhi-110096
Habibpur , Greater Noida Village- Habibpur, Post- Kuleshra, Greater Noida, Gautam Budh Nagar, Uttar Pradesh-201306
Prakash Nagar,Gaziabad Gali No-4, Prakash Nagar, Near Ambedkar Gate, Khoda, Gaziabad, Uttar Pradesh-201307
Fafrana Road Modi Nagar C-15 Fafrana Road, Modi Nagar, Ghaziabad, Up-201204
Tibra Road, Modi Nagar Tibra Road Bhupander Puri,Modinagar,Ghaziabad, Uttar Pradesh-201204
Life Line Hospital Meerut Near Old Age Home,Opp Iimt Lifeline Hospital, Iiimt University, Ganganagar,Meerut, Uttar Pradesh-250001
Gurudwara Road Modi Nagar H.No. 51 Gurudwara Road, Paliwal Atta Chakki, Modinagar, Uttar Pradesh-201204
Maha Megha Hdfc Bank Wali Gali Village Surajpur, Near Hdfc Bank, Maha Medha Gali, Greater Noida, Gautam Budh Nagar, Uttar Pradesh- 201306
Mawana Bus Stand Shop No - 473,Near Yes Bank Atm, Mawana Bus Stand Mawana Meerut, Uttar Pradesh- 250401
Jeetpur,Rawli Road,Murad Nagar 1490,Jeetpur,Rawli Road,Muradnagar, Near Hans Inter College,U.P-201206
Gaus Nagar,Kareli,Allahabad 37e/40b/K1 Gaus Nagar,Kareli,Allahabad, Uttar Pradesh-211016.
Chandpur,Bijnore Shop-1, Mohala Sarai Rai, Opp-Gurudwara, Dhonara Road Chandpur,Bijnore, Uttar Pradesh- 246725
Ramnagar , Bahadurgarh 147/14, Ramnagar , Bahadurgarh, Haryana - 124507
Mandi Samiti Road, Sharanpur Shop No. 124, Mandi Samiti Road, Near Pratap Nagar, Laxmi Narayan Mandir, Sharanpur ( Up )-262701
Vikas Nagar, Bahadurgarh 109, Ward No-1, Vikas Nagar, Barahi Road, Line Par, Bhadurgarh, Haryana-124507
Subhash Colony, Faridabad Shop No. 5, Subhash Colony,Main Road Ballabgarh,Distt:-Faridabad(Hry.)-121004
Gulistanpur Greater Noida Village- Gulistanpur, Greater Noida Gautam Budh Nagar (Up) 201306
Silchar, Assam Cheragi Bazar, Lathimara, Near- Assam Gramin Bank, Kathigorah, Cachar, Silchar-788805, Assam
Amloh, Fatehgarh Saheb Punjab Cloth House, Hospital Road, Opp.Gurudwara Saheb, Amloh, District-Fatehgarh Saheb, Punjab-147203
Govindpuram, Ghaziabad G-336, Shop No.4, Govindpuram, Ghaziabad-201013
Jalpura, Greater Noida Village- Jalpura, Greater Noida, Gautam Budh Nagar Uttar Pradesh 201306
Pratap Pur, Prayagraj Pratap Pur, Handia Wari Road, Near B.R.C Office, District Prayagraj, Uttar Pradesh-212405
Near Kidzee School 221/8 Main Road,Jagrati Vihar,Meerut, Uttar Pradesh-250004
Kasan Manesar Shop No 2, 129, Imt ,Kasan Manesar Gurugram (H.R) 122051
Budh Vihar Chhajarsi Noida Upin Khasra No. 533, Near Shiv Mandir 25 Futa Road, Budh Vihar Chhajarsi, Sector-63 Noida, Gautam Budh Nagar
Pusta Road, Kulesra Khasra No, 544 Near Baba Mohan Ram Mandir Pusta Road Kulesara Village Greater Noida-201306
Nathupur Gurugram Haryana 438,Nilkanth Hospital Road Tota Ram Chowk Dlf Ph-3 Nathupur Gurugram
Ecotech-Iii , Surajpur Shop No.16, Ashray Sahkari Avas Samit Ltd. (Sarin Farm) Near Surajpur Police Line, Ecotech-Iii , Surajpur Greater Noida-201306
Skymark One, Noida Skymark One (Paytm Payments Bank Limited) Tower-D, Plot No. 10hb, Ngn Expressway, Sector 98, Noida, Uttar Pradesh - 201301
Subhash Park, Khora Colony Plot No,3 Khasra No, 1008 Subhash Park Makanpur Khora Colony Ghaziabad Pin 201309

Form Center

Offices Address

Office Name Address
Noida Skymark One , Shop No.1, Ground Floor ,
Tower- D , Plot No. H - 10B, Sector 98 , Noida ,
UP - 201301
Opens : 10 am to 4 pm, Closed : 2nd & 4th Saturday and every Sunday
Registered 136, 1st Floor, Devika Tower, Nehru Place, 
New Delhi - 110019
Corporate V.J. Business Towers, Sector 125, Noida
Uttar Pradesh 201303
(P): 0120-4818901

Comments

Old Account recovery

Please sir my old Account number recovery kar do plz

Money deducted from my account but not received to that person

I have sent RS 1625 to a local shop person the money has been deducted from my account but it is not received by him I have called all HelpLine number but there is no response nor the money is been refunded help me...........

Unable to make any bank transaction through Paytm wallet

Dear Paytm customer care team,

I would like to bring your attention towards some of the technical problems I have been facing for a quiet some time. I am able to add money in my Paytm wallet but when I make the payment, Paytm wallet option is not available to make my Paytm. For instance, I made a credit card Paytm of one of relatives so added my money in Paytm wallet through my relative bank account but when I wanted to make the payment of credit bill, I was unable to make the payment through Paytm wallet and have to do the payment by my linked bank account. Similar thing happened when I wanted to make a fee payment of one of the Delhi based Universities, I could not use my Paytm wallet for the payment and had to do through my bank account only as Paytm wallet was not given as an option. Also at this moment, I am absolutely unable to make any payment to any bank account (even my own bank account) through my Paytm wallet. I would be extremely grateful of you to resolve my issue as soon as possible.

Not receive refund money

Amazon refund money is not receive my Paytm account

complain

Dear sir / ma'am
I'm kailash mere pass Paytm se call aaya aur sms

Dear PAYTM User
Your PAYTM A/C K.Y.C Has Been Expired
Call immediately For Verification
A/c Will Be Blocked Within 24hr
PAYTM OFFICE PH

Mere paytm passbook se rs 3000 rupees fraud gaya hai aur Main Paytm Mein complain kya hai response Nahin a raha hai aur Main bahut Sare number per contact with kya hai Paytm mein baat nahin karta aur call disconnect kar deta hai please my amount refund Karan main screenshot share kar diya hun please help me
Please help me customer care phone number se Hamen koi reply Nahin mil raha hai main screenshot share Kiya Hai yah Sare number per Humne TRAI Kiya Hai Lekin Koi response Nahin Aaya please help me

Not able to make any bank transaction through Paytm wallet

Dear Paytm customer care team,

I would like to bring your attention towards some of the technical problems I have been facing for a quiet some time. I am able to add money in my Paytm wallet but when I make the payment, Paytm wallet option is not available to make my Paytm. For instance, I made a credit card Paytm of one of relatives so added my money in Paytm wallet through my relative bank account but when I wanted to make the payment of credit bill, I was unable to make the payment through Paytm wallet and have to do the payment by my linked bank account. Similar thing happened when I wanted to make a fee payment of one of the Delhi based Universities, I could not use my Paytm wallet for the payment and had to do through my bank account only as Paytm wallet was not given as an option. Also at this moment, I am absolutely unable to make any payment to any bank account (even my own bank account) through my Paytm wallet. I would be extremely grateful of you to resolve my issue as soon as possible.

Sending money is successfully but receiver not receive

I send 500 rs to my sister SBI a/c
Money sending is successful but it is not receive receiver
Please help me refund my deducted money

phonepe

19/06/2020 recharge 149 panding

Paytm bank keeps Fraudster account in Paytm bank

A fraudster did fraud transaction of Rs 5000/-. He does fraud with people hacking phone and bank details. They people give add on google using keyword Animal helpline numbers Delhi.
Even in the record of Paytm bank has also not his personal details like his name and contact number and so on when I check with the help of Paytm worker This is really bad for the Paytm bank users.
Requesting you to freeze his Paytm bank account. A FIR also has been registered in this regards against fraudster.
If you do not believe on it so you write me back on mail to know the written proofs

Debit card order complaint

I don't want paytm debit card please cancel payment and give me my money back And my paytm AC not work properly that's why I can't use this app any more

Paisa kat gya hai

Paisa kat h
Gya hai aur message nahi aya hai

Ticket cancellation

Dear sir,

Yesterday mng I bokked busticket the bus was cancell not contact to me no response pls refund my amount 945 rs

Hack my account

Please fully block my properly paytm account this not use my email ID and name and my number.
My name is Ashok Kumar
my email id-ashokvashisht9999 [at] gmail [dot] com

Payments refund regarding

My train ticket booking is failed but,my payment not refund, plzz content me

Paytm is fraud

Paytm is fraud

My paytm does not work.

My paytm does not work. I'm try to kyc paytm for agent. But don't any response.

Gold not for sell

Sir mene kal gold kharidha tha woh sell nhi Ho rhaa h ese baat ko 24 hours Ho gye h plzz Sir help kijiye kabhi woh verfaction failed batata h kabhi not for sell batata h plzzz Sir Help kijiye

Paytm wallet to wrong send bank

1100/- rupees debite hundred rupees debite so please do needful

Wrong number rupees send please refund cash

Sir main cash send Kia tha 7500 rupees but my account is deducted but not received money please confirm sir

Refund my double deducted amount

Dear paytm i Los my amount is there i recharge only one time amount will be deducted two times please refund the amount my account rs:398/-

Not received my debit card

Dear sir,

Have not received atm card za & not confirmation my account

Refund my double deducted amount

Sir I have recharge my mobile no rs398/- transaction is failed. Once again I have to wait and recharge 2nd time. Amnt will deduct from my account 2 time please refund my amount my bank amount please call me

Dear paytm Team, I lost my

Dear paytm Team,

I lost my phone on 31 dec and have blocked my account on 1st jan, i am trying to unblock my account from last 8 days but cant be able to do i called on customer care no but couldnt connect due to not received otp and adhar no is also they are not taking now please tell me what to do as 6000 rupees in my paytm wallet need your quick response my registered no is 7838837xxx if you required any proof please advice will send you all the details

Regards
Inderjeet Singh Gill

Balance cutting

Two times recharge amount cut but not refunded

Till now bank account is not activated

Hello sir my KYC is over some 5 months back but till now I didn't get bank activated. So I kindly request you to consider me