Level 1

Customers can send their queries, requests or complaints through:

• Customers can call on 0124-668833 (Call Charges as applicable apply), between 9am-6pm,
  Mon-Sat working days(National Holidays excluded).
• Sending an email on care [at] oxigenwallet [dot] com /Sumit [dot] mittal [at] myoxigen [dot] com.
• Customers can choose the support section on official website or using the contact us option in the App.

Level 2

In case the customer is not satisfied with the resolution provided by Level 1, he/she can write to

• Customer Service Department,
  Oxigen Services (India) Private Limited,
  Building No. 77 B, Shaheed Ripon Katyal
  Marg, Sector 17/18 Dividing Road, Sector
  18, Gurugram, 122015, Haryana, India
  Email Id: care [dot] level2 [at] myoxigen [dot] com or nodal [at] myoxigen [dot] com or Ramesh [dot] Swamy [at] myoxigen [dot] com

All escalations in Level 1, takes 48 working hours to max of 7 days in special cases concern to third party transactions.

Level 3

If the both Level 1 and 2 is not provide the resolution, the customer can escalate the concern to the highest level:

• Executive Director (CSD)
  Oxigen Services (India) Private Limited,
  Building No. 77 B, Shaheed Ripon Katyal Marg, Sector
  17/18 Dividing Road, Sector 18,
  Gurugram, 122015,
  Haryana, India
  Email:Prashant [dot] verma [at] myoxigen [dot] com

It will takes 24 working hours to maximum of 7 days in special cases concern to third party transactions.