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NPTEL Online Courses Customer Care No. 044-2257 5905
Updated on Monday, 17 March 2025 - 11:02pm
Email
All India Number(s):
- 044-2257 5905 (For Contact Support, Mon-Fri 9am-6pm)
- 044-2257 5908 (For Customer Support)
Website:
Official Website - support [at] nptel [dot] iitm [dot] ac [dot] in (For General Query)
Important Link
For Refund
- For any query/complaint you can call 044-22575905 or email at support [at] nptel [dot] iitm [dot] ac [dot] in
- If exam cancellation is done before the deadlines exam fee will be refunded within 2 to 3 weeks
Address
NPTEL Administrator, IC And
SR, 3rd floor IIT Madras, Chennai - 600036
Contact: 9363218521
Email: support-elearn [at] nptel [dot] iitm [dot] ac [dot] in
Comments
Fees deducted two times from my bank account
Respected authority, for VLSI Design Flow: RTL to GDS exams the fees deducted two times from my bank account, please refund one of the amount.
Sir, as you said the transaction was successful but i have paid twice at first attempt it got transaction successful and money is debited from my account but course registration failed. And so I have done second attempt and successfully paid transaction completed and course exam registration got success. Hence I kindly request you to refund my debited money for the first attempt .I have attached the first transaction details in this which is failed for course registration.
Thank You sir .
Fees deducted two times from my bank account
Respected authority, for July 2022 exams the fees deducted two times from my bank account, please refund one of the amount.
Refund amount
Did the amount get refunded? If so what did u do in order to get the refund money
Wrong Date Of Birth in exam details
Date Of Birth is wrong in the exam details form
Since exam is within a week, what should I do ?
Wrong name and date of birth in hall ticket
Date of birth and name is wrong in the hall ticket .since ,exam is within a week what should I do?
Amount deducted but payment failed
I have paid NPTEL fee through phonepay using qr code, amount deducted from my account but, I got payment failed e-mail, when will I get refund so that I can pay fee again
Paid amount deducted but shows payment failed
I paid the amount but it shows payment failed when I will get the refund amount.
Paid amount deducted but shows payment failed
I paid the amount but it shows payment failed when I will get the refund amount.
Payment issue
Respected sir /mam
I'm Ritika bahel
My Payment is done for exam registration nd money is gone by account but it is showing payment is failed on mail
So what i do now
introduction of internet of things and biomedical signal process
respected sir or Ma'am
i have filled 24 April nptel exam form. because of some issue I have filled cancel and refund form. but there is issue from the bank on which I made the payment. That bank got converted to another bank.for example corporation bank convert into union bank of india. due to this conversion His account number IFSC code has changed. There could be a lot of problems with my refund. can you get my other bank details? please response me as soon as possible.
Sir/madam, I had passed the
Sir/madam,
I had passed the exam with proper criteria, how i will get my registration fee.
Exam issue
Respected sir,
I am Rajeev kumar Singh of btech 3rd year student at lnjpit, sir in my college, this semester need one nptel 12 week course which has some credit.. Otherwise students got backlog on this.. That's why I have opted iot course along with technical english. But after meanwhile I have rejected my english course through nptel given link and followed all procedures to get refund in english but today I have received a mail that both of the course got rejected by nptel but how is it possible when I rejected only english not iot.. Sir plz help me because this course( iot) is so important for my cgpa or semester. Actually I have heard that you help students when they face such type of difficulties so that I have mailed. Sir plz do something it is all about my future.
Registration Failed but money is deducted
Sir,
I have registered for the exams and paid 2000 rupees for social networking and data science courses . But , my payment process is FAILED and my money is not yet REFUNDED . so , Please kindly refund my money to redo the payment process again.
Same problem with me. Are you
Same problem with me. Are you try to contact nptel portal after does this.
same problem with me also payment failed and money get deducted
i have done payment at 7 march and there payment failed message shows on screen but from my account 2000 ruppes deducted
i try to mail nptel support team regarding refund they said i will get back in 2-3 weeks
but all ready 3 week passed and till i don't get my money back
Refund of exam fee reg.,
Sir,
I had registered for exam and paid the exam fees for my subject FINANCIAL STATEMENT ANALYSIS.I received my last mail on Aug 03 regarding the filling of form. There was a point that in case if you didn't fill the form we will get refund. I didn't fill the form and till now i didn't get my refund amount. And I am unable to download the admit card too. So please check it once and kindly refund my exam form money.
Thank you
Regarding timing of classes for working people
Mam i am working since 9 to 6,so what's here for those as me.what is the time for classes.
Refund Issue
Sir,
I had registered for exam and paid the exam fees for my subject Cloud Computing. But because of the Corona Pandemic I was unable to attend the NPTEL exam so I filled the form for the money refund and I've received the mail that the money has been refunded and to check the bank statement but I havent got any refund till now.
So please check it once and kindly refund my exam form money.
Thank you
Sir, I had registered for
Sir,
I had registered for exam and paid the exam fees for my subject control engineering. But because of the Corona Pandemic I was unable to attend the NPTEL exam so I filled the form for the money refund and I've received the mail that the money has been refunded and to check the bank statement but I havent got any refund till now.
So please check it once and kindly refund my exam form money.
Thank you
About registration issue
Sir I have paid my exam fee for computer network and internet protocol yesterday and I received the transaction success mail from you but I got mail today that I have not paid fees for the same so what shall I do
Regarding correction in my college details in exam register form
Sir
Kindly accept my request regarding change in my college details for course id noc20- hs13 in exam registration form. As last date is till 16feb to register and fee payment so kindly open the prtal to edit for me
Regarding money refund
Sir,
I have registered for exam and paid ₹1000 for my subject wireless communication. I have exam on 17th November 2019 in my college, because of that I can't attend the NPTEL exam on 17th November 2019.
So please will you refund my ₹1000.
Thank you
Payment issues
I have paid 1000 for my exam and amount is detected but I haven’t registered so kindly refund my amounts
NPTEL CERTIFICATE GENREATION
Dear Sir ,
i have no recived their nptel certificate ,so plz send me my nptel certificate .
my Roll Number XXX1447440083 B.Tech from Dr A K T University Lucknow
NPTEL CERTIFICATE GENREATION
Dear Sir ,
i have no recived their nptel certificate ,so plz send me my nptel certificate .
my Roll Number XXX1447440083 B.Tech from Dr A K T University Lucknow
Non Conventional Energy Resoursces sub ke internal marks apdatio
Dear sir,
i have submitted their all assignment for nptel programing assignment but my non conventional energy resources sub ke internal marks apdate nhi hue he abhi tak .i passing out 2018 batch .
so please solve my problem .
thankyou sir
About the caste certificate
i got a mail to rectify my caste certificate and i have uploaded it,after i got another mail saying that your caste certificate was corrupted and changes cannot be undone
how do i re-upload my caste certificate?
please provide me a way
About exam registeration form edit
My photo was uploaded reverse sir
Plz make a change sir
Edit date of birth in exam form
I want to edit my date of birth in exam form. But it is showing thst you have to take special permission. Please tell me from where i can edit my detail.
I have the same problem. What
I have the same problem.
What happened to you finally?
I want to change my photo and signature
I contacted you but you didn't attend my call tomorrow is the last date for me how I can change my photo and signature please reply me....my kind request
please attend my call
To change date of birth
In the registration form I need to change the date of birth.please give me clarification
unable to register for examination
in the 5th step of registration for examination , im not able to see or select any course . WHat should I do?
Payment issue
Sir maine online payment kiya hai...aur mere bank account mai se paise bhi deduct huye ahe lekin exam website pe last 12 hours se payment ongoing dikha raha hai... please help me
Payment issue
I am enrolled in the course from nptel .while paying exam fee , suddenly during payment process website started showing that it's in maintainence process .But amount is deducted from my account .
After again logging in , it's showing payment status as ongoing .what should i do now ??
Refund my money back
Sir, my name is Aastha sharan..I have registered for programming in c language and ethics from Dr. B c Roy engineering college, Durgapur. Sir I did transaction for my exams on 18th sept, 2019 but when I did my first transaction of rs.2000 it stated pending and then it got aborted so I did the transaction again and then it got successful but I was debited with Rs.4000. so it means my bank account got transacted twice.i just confirmed with my bank and they said your merchant confirmed the transaction status as successful twice..kindly kindly refund my one payment of Rs.2000
Application Number :
1834552bd9e011e9854ba71dd165ab9b
Ref no: #IGAHAQTRP7
change my exam centre
sir i have registered for the certification exam and also paid the exam fees but by mistake i have choosen a different exam center how to change it ?
Re: ABOUT BAD PHOTO SIGNATURE COPY ISSUE
RESPECTED SIR I AM A STUDENT OF AURORAS TECHNOLOGICAL AND RESEARCH INSTITUTE OUR COLLEGE SPOC MADAM HAS INFORMED ME THAT MY SIGNATURE CAME UNDER BAD PHOTO SIGNATURE AND MY APPLICATION NUMBER IS STSEP191083226 PLEASE SUGGEST ME HOW TO CHANGE MY SIGNATURE PHOTOCOPY IT IS MY HUMBLE REQUEST TO YOU THAT TO CHANGE MY SIGNATURE PHOTOCOPY I AM SORRY THAT TO KEEP THAT PHOTO 2ND TIME ALSO.I HUMBLY REQUEST TO SUGGEST HOW TO CHANGE MY SIGNATURE PHOTO COPY I AM HERE BY ENCLOSED WITH MY PHOTO COPY
For change my exam center Humbly Request
I want to change my examination center for the Nov.17, 2019. The main reason for that when I registered for exam Kurukshetra was not found in the list of examination center but for the candidates who want to register for exam now can opt. for kurukshetra as my examination center. This is completely unethical and unjust. because that students who apply late Kurukshetra center choice feel. But I apply in time and not found in list Kurukshetra.
So Therefore you are requested to change examination center with humble request.
Regards
Vishaw Nath (lecturer)
Application No is STSEP191052343
I lost my hard copy certificate.will it be issued again??
i have done my course on data structures and algorithms using python in december(2018)-march 2019.The link in which my soft copy is sent is also not responding. At least please send a link to get my certificate's soft copy.
Entered name incorrectly and cannot edit now
Dear Sir,
While filling the form for Examination in November I made a typo error in my name and i cannot change it now! I haven't made payment yet is there any way through which I can edit my name ?
Request to re upload photo and signature
sir could you please tell me, how to re upload the photo and signature in nptel certification form
it was taken wrongly while uploading the image and signature, in the place of photo , the signature is uploaded and vice versa.
so could please suggest how to change photo and signature in the certification form
regarding certificate issue
dear sir/maam i had passed my exam exam in non conventional energy resources in 2018 but till now i had received my certificate and i have mailed a number of time regarding this issue but till now i had not got any reply kindly let me know when will i receive my certificate
Regarding certificate issues
I have not yet received my certificate yet. At least I need my e-certificate for my profile so please kindly email my e certificate to my gmail
Course : principle of human resources management
Date of exam : march 31st 2019
Introduction to ancient Indian technology
I have registered for the exam and paid the amount of 1000rupees but unable to attend the exam.kindly refund the amount as soon as possible
Regarding certificate issue
sir, i have appeared in the NPTEL course of global business management and got my e-certificate but i did not got hard copy of my result kindly forward the certificate to my address
return of certificate
Dear sir/madaam
I am not got my certificate from post office becouse that time i am was not there and they send it back to you,
kindly request you to send it back to me
Issue regarding update profile and join option
Sir/madam
I filled the all the fields and updated.while select the join option, I was updated my profile again but the error occurred again and again like "we have updated our form, please enroll all the fields have been filled properly to activate update profile and join option.
Please resolve my issue
Regarding certificates issue
I have attempted and passed nptel examination on concrete technology and geotechnical engineering lab.on 28/10/2019. I got results and online certificates.but so far i have not received any hard copy of the certificate. So kindly request you to send the hard copies to my address
Payment issues
Sir i paid for my course “IoT” for 2019 April course but after transaction it showed transaction failed then i again paid for it even then it didn’t showed properly about transaction. But but when I checked my bank statement money is transferred twice.
E-BUSINESS
My payment has done but its showing not payed.
Payment failure
Respected Sir/Madam,
I have made payment for Basics of Finite Element Analysis-1 twice dated 17/03/2019 timings between 12pm-1pm. The amount have been debited from my bank account but the payment was not successful in NPTEL NOC Registration site.
Total sum of 2200/- have been debited (1100/- each time).(Application no:STMAR191187525)
Please update me regarding the confirmation on payment done.
Regards,
R Sriram
Did u get refund
Did u get refund
Getting reminder of registeration exam though already registered
Sir/Madam
I have already registered for exam to be held on 31st March still i am getting reminders for the same.
I have received confirmation mail too.
Plz confirm what is the status.
Dr Isha sethi
Information regarding assignments
I want to ask that is it necessary to complete each and every assignment ? Since i have missed to submit my second assignment before due time, will i still be eligible to write the exam.
Enrollment for Online course
My Branch is civil engineering
Online course name- Geosynthetics and reinforce soil structure
My enrollment for Online course has not completed due to some reason and date is over
What should I do
Do not give my nptel certificate
Please tell me sir how to get my nptel certificate. My tacking ID is Z92150660
Do not get my nptel certificate
Course - Introduction to computer programming
Passed with 43 marks
But do not get my certificate
Non-receipt of Hard copy of NPTEL Certificate
I have attempted and passed the NPTEL Examination on "Working Capital Management". This examination was held on 28/10/2018. I got the results and Online Certificated for the same. But so far i have not received the Hard Copy of the Certificate. My Roll No:NOC18MG40S11391671. kindly forward the Hard Copy of the Certificate to my address.
Regarding certificate issue
Sir I have appeared for nptel certification course and also I have appeared exam for july- October 2018 .I have only got e certificate. But I want hard copy of that certificate.Also I'm paid 1100₹ for it
Problem with certificates -reg
Hello myself MURUGAN.S registered and wrote exams for two nptel course namely "Cloud Computing" and "Cloud Computing and Distributed Systems". I received e-certificates for both the courses. But I got two hard copies of certificate for "Cloud Computing" alone. I have not received the hardcopy of the certificate for "Cloud Computing and Distributed Systems".
Registration for online course
My registration for online course is not completed due to some reason.
What can I do