IVRS Menu : 1800 203 3330

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• Press 1: If you are calling from any law enforcemnt agency, any bank or from any payment gateway .
• Press 2: If you are a customer of any bank wanting to report any suspicious activity related to airtel payments bank .

Note: All bank service calls will only originate from 10 digit number starting 1600.

By Yourself

• Through My Airtel App's Airtel Payments Bank section
• Through USSD by dialing *400# from Airtel mobile
• Through IVR by dialing 180023400 (all customers)

Send/transfer money from one Airtel Payments Bank Account to another account?

you can send/transfer money using any ways-

• By My Airtel App: Airtel Payments Bank section
• IVR: Dial 180023400 or 400 from registered mobile number (For airtel customers only) or 8800688006 (all customers)
• USSD: Dial *400# from registered mobile number

Grievance Redressal

Complaint related to Aadhaar based or Bank services

• Email: grievance [dot] officer [at] airtelbank [dot] com

Complaint related to customers

For any complaint related to your bank, plese contact to your district CGO officers:

• Customer Grievance Officers

Principal Nodal Officer

If your query is still not resolved, then you may also escalate your query to the principal nodal officer at the details given below:

• Designation: Principal Nodal Officer
  Contact No.: 0124-4247797
  Email: pno [at] airtelbank [dot] com
  Timings- 9:30am-6:30pm, All days
  Address: Airtel Payments Bank,
  1^st Floor, Tower B, Plot No-16,
  Udyog Vihar Industrial Area Phase 4,
  Gurugram - 122001

Banking Ombudsman

If your query is not resolved within 30 days, then you can also lodge your complaint online through Complaint Management System (CMS) Portal .

NEFT/RTGS Customer Facilitation Center

• Any queries related to NEFT, you can contact at 0124-4247797 or email at nefthelpdesk [at] airtelbank [dot] com .

For Unresolved Complaints

If you have an existing unresolved complaint, you can visit the help and support section on the Thanks App .

To Report A Fraud

• For any complaint on Fraud, please call at 18002033330 or email at fraud [dot] reporting [at] airtelbank [dot] com with the following details
  • Transaction ID / Reference Number
  • Transaction Date
  • Previous Complaint/Case ID (if available)