How to reset mPIN ?

By Yourself -

• You can reset through My Airtel App's Airtel Payments Bank section, or through USSD by
  dialing *400# from his Airtel mobile, or through IVR by dialing 400 from registered mobile number
  (airtel customers) or 8800688006 (all customers).

Steps to be followed by Banking Point -

• Go to Airtel Mitra App -> Airtel Payments Bank main menu -> "mPIN reset customer" ->
  Banking Point asks for biometric finger scan for authentication -> authentication successful ->
  Customer gets temporary mPIN -> Customer can change mPIN through IVR or by dialing *400# or
  via My Airtel App's Airtel Payments Bank section

Send/transfer money from one Airtel Payments Bank Account to another account?

you can send/transfer money using any ways-

• By My Airtel App: Airtel Payments Bank section
• IVR: Dial 400 from registered mobile number (airtel customers) or 8800688006 (all customers)
• USSD: Dial *400# from registered mobile number

Grievance Redressal Cell

Complaint relating to Aadhaar based or Bank services

• Email: grievance [dot] officer [at] airtelbank [dot] com

Complaint relating to customers

If you have to communicate or any complaint realted to your bank, plese contact your district CGO officers:

• Customer Grievance officers

Principal Nodal Officer

If the resolution provided at grievance officer is not satisfy you, you can write to:

• Mr. Vikas Rana
  (Principal Nodal Officer)
  Contact Number : 0124-4247797
  Email: pno [at] airtelbank [dot] com
  Timings- Mon-Fri,9:30am to 6:30pm excluding public holidays
  Address: Airtel Payments Bank,
  1st Floor, Tower B, Plot No-16,
  Udyog Vihar Industrial Area Phase 4,
  Gurugram - 122001

Banking Ombudsman

If you doesn’t get a satisfactory response within 30 days of lodging the complaint, you approach the
Banking Ombudsman appointed by the RBI.

Customer Facilitation Center

• Any queries related to NEFT, email at nefthelpdesk [at] airtelbank [dot] com or call 0124-4247797.

For Complaint Registration

• Provide following details along with your complaint and send it to wecare [at] airtelbank [dot] com
  • Your Account Number
  • Transaction ID / Reference Number
  • Transaction Date
  • Previous Complaint/Case ID (if available)
• Report a complaint by login to your account

Complaint Escalation

If you have an existing unresolved complaint, you can contact to the nodal officer by login to your account.

Central Nodal Desk

• If any complaint on Fraud, please email at fraud [dot] reporting [at] airtelbank [dot] com with the following details
  • Transaction ID / Reference Number
  • Transaction Date
  • Previous Complaint/Case ID (if available)