Home › Airlines › Caribbean Airlines Customer Care No.

Caribbean Airlines Customer Care No.

Updated on Tuesday, 25 August 2026 - 10:10am
Organization: 
Website: 
Official Website
iOS App: 
Caribbean Airlines
Android App: 
Caribbean Airlines

Email

  • mail [at] caribbean-airlines [dot] com (For General Query)

Important Links

Important Contact Details

Sr. No. Service/Location Contact Detail
1 For All Media Enquires + 1 868 669 3000, Extn: 2255,
Fax: + 1 868 669 1520
2 For Customer Relations Fax: + 1 868 669 0336
3 Caribbean Miles Services miles [at] caribbean-airlines [dot] com
Digital Support
4 North America & St. Maarten +800 920 4225
5 Guyana +592 226 1260, +800 744 2225
6 Trinidad and Tobago & Suriname +868 625 7200
7 Venezuela +800 100 2163
8 United Kingdom +44 845 362 4225
9 Rest of the Caribbean +800 744 2225

Lost, Damaged and Delayed Baggage

  • For any query/complaint, you can contact at the details given below:
    Contact No.: +1 866-289-9673 (Transportation Security Administration)
    Address: National Mail Centre
    P.O. Box 2094 Piarco, Trinidad, W.I.
    Fax No.: +1 868-669-0336
    Sr. No. Location Contact No.
    1 Antigua + 1 268 484 1315
    2 Barbados +1 246 428 1650, +1 246 428 1651, +1 246 536 1300
    3 Curacao 599 9 670 1297
    4 Dominica +1 767 235 1060
    5 Ft Lauderdale +1 954 363 1383
    6 Grenada + 1 473 439 0681
    7 Guyana 011 592 261 2202
    8 Kingston +1 876 499 1880
    9 Miami + 1 305 869 3795
    10 Montego Bay + 1 876 285 4743
    11 Nassau + 1 242 702 7200, Extn: 5120
    12 New York +1 718 360-8930
    13 Orlando + 1 407 825 3482
    14 Port-of-Spain + 1 868 669 3000, Extn: 7513, 7514
    15 St. Lucia +1 758 452 2789
    16 St. Maarten +1 721 546 7660, +1 721 546 7661
    17 St. Vincent + 1 784 456 5555, Extn: 1023
    18 Suriname +597 0325 437
    19 Tobago + 1868 639 0595, + 1868 639 0588 +1 8686 669 3000, Extn: 2630
    20 Toronto + 1 905 672 9991
  • If your baggage is not found within 21 days, you can file a claim for lost baggage through this Claim Form .
  • For damaged baggage, report the issue and file a claim within 7 days of receiving the baggage.
  • For more information, please read .

Telephone Directory

Ticket Offices

Sr. No. Service Contact Detail Timing
Antigua
Airport Ticket Office Address: VC Bird International Airport
1 Reservations & Information/Flight Information +1 800 744 2225 Mon-Fri, 8am-4pm Closed Weekends and Public Holidays
2 Baggage +1 268 484 1360 9am-4pm Daily
Barbados
City Ticket Office Address: 1st floor Norman Center Building, Broad Street, Bridgetown, Barbados
3 Reservations & Information/Flight Information +1 246 429 5929, +1 800 744 2225 Mon-Fri, 8am-4pm
4 Baggage +1 246 428 1650, +1 246 428 1651, +1 246 536 1300,

bgi [dot] baggage [at] caribbean-airlines [dot] com		 Mon-Fri, 8am-4pm
Belgium/Luxembourg
Address: AVIAREPS BVBA, Jan Emiel Mommaertslaan 16 B,1831 Diegem, Belgium
5 Reservations & Information +32 27 12 05 87 -
Caracas
Contact No.: +58 212 7619248
City Ticket Office Address: Boulevard Sabana Grande, Edificio Galerías Bolívar Torre A - Piso 1 - Of. 11-A,Caracas
6 Reservations & Information +58 212 7201161 Mon-Fri: 9am-12pm, 1pm-4pm
7 Baggage +58 424 1574838 Mon-Fri: 9am-12pm, 1pm-4pm
Cuba
City Ticket Office Address: Calle 23, esquina P. La Rampa. Vedado, Plaza de la Revolución. La Habana
8 Reservations & Information 800-29737 Mon - Fri 8:30 am - 4pm
Curacao
City Ticket Office: Pietermaai parking mall #21e
9 Reservations & Information +599 9 843-1834 Mon-Fri: 8am-5pm, Sat: 9am-1pm
10 Baggage +599 9 670 1297,

swissportcurll [at] gmail [dot] com		 Mon-Fri: 8am-5pm, Sat: 9am-1pm
Dominica
11 Baggage +1 767 235 1060 9am-4pm daily
France
Ticket Office: 11 Rue Auber 75009Paris
12 Reservations & Information +33 1 53 43 53 98,
Fax: +33 (0) 1 53 43 79 19 		-
Ft. Lauderdale
Airport Ticket Office: Hollywood International Airport, Terminal 1, 100 Terminal Drive Fort Lauderdale, Florida 33315 (Situated at Departures Level Second Floor)
13 Reservations & Information/Flight Information: +1 800 920 4225 Mon, Thu, Fri, Sat & Sun 11am-6pm Tue & Wed 10am-5pm
14 Baggage +1 954 363 1383 Fri: 12pm-6pm. Sat: 12pm-6pm Only
Germany
Ticket Office: AVIAREPS AG, Kaiserstrasse 77, 60329 Frankfurt / Main
15 Reservations & Information +49 69 770 673 008 -
Grenada
Airport Ticket Office: Maurice Bishop International Airport
16 Reservations & Information +1 800 744 2225 -
17 Baggage +1 473 439 0681, +1 473 439 0682,

baggage [at] asg [dot] gd		 Daily 6am-7pm
Guadeloupe
Ticket Office: Regional Terminal T2, Guadeloupe M. Condé Airport 97139 Les Abymes, Guadeloupe
18 Reservations & Information +590 590 21 12 54 Tue, Wed, Thur, Fri-Sat: 12:30pm-5:30pm
Guyana
Ticket Office: #91-92 Avenue of the Republic and Regent Street, Georgetown
19 Reservations & Information +592 226 1260 Mon-Fri, 8am-3:30pm
20 Baggage +592 261 2202 Mon-Fri, 8am-3:30pm
Jamaica (Kingston)
City Ticket Office: 128 Old Hope Road, Kingston 6
21 Reservations & Information 888 359 2475 (Local), +1 800 523 5585 (International ) Mon-Fri: 8am-4pm Closed on Saturdays, Sundays and Public Holidays
22 Baggage +1 876 499 1880 Mon-Fri: 8am-4pm Closed on Saturdays, Sundays and Public Holidays
23 Flight Information +1 800 744 2225 Mon-Fri: 8am-4pm Closed on Saturdays, Sundays and Public Holidays
Martinique
Ticket Office: Main Terminal, Martinique A. Césaire Airport 97232 Le Lamentin
24 Reservations & Information +596 596 42 45 80 Tue, Wed, Thur, Fri and Sat: 12:30pm - 5:30pm
Miami
Airport Ticket Office: Miami International Airport,South Terminal "J", 4200 NW 21 Street, Miami, Florida 33126 (Situated at Departures Level Second Floor)
25 Reservations & Information/Flight Information +1 800 920 4225 Daily 12:30pm-2:30pm
26 Baggage +1 305 869 3795 Daily 9am-11pm, 3pm-5pm
Nassau
Airport Ticket Office: Terminal A - East Departure
27 Reservations & Information +1 880 920 4225 9am-6pm
28 Baggage +1 242 702 7200 Ext 5120 Daily 9am-6pm
29 Flight Information +1 880 920 4225, Local: +1 242 702 7100 -
New York
Airport Ticket Office: JFK Terminal 4, JFK Departure Level (fourth floor)
30 Reservations & Information/Flight Information +1 800 920 4225 -
31 Baggage 718 360-8930,

jfk [dot] lostnfound [at] swissport [dot] com		 Hours of Operation: 10am-6pm
Orlando
Airport Ticket Office: 9403 Jeff Fuqua Blvd. Suite 9378Orlando, FL 32827-4399
32 Reservations & Information +1 800 920 4225 -
33 Baggage +1 407 825 3482 Mon-Fri, 10am-5pm
Scandinavia
Ticket Office: Aviareps AB Medborgarplatsen 25 11872 Stockholm, Sweden
34 Reservations & Information +46 (0) 8 555 691 40,

bwres [dot] scan [at] aviareps [dot] com		 -
St. Lucia (Castries)
Airport Ticket Office: George F. L. Charles Airport
35 Reservations & Information/Flight Information +1 800 744 2225 Mon-Fri, 8am-4pm
36 Baggage +1 758 452 2789, +1 758 453 0080,

info [at] aviationservicesstlucia [dot] com		 Mon-Fri, 8am-4pm
St. Maarten
Airport Ticket Office: Ticket Sales Office now relocated to Princess Juliana Airport, Simpson Bay, Zaro Building
37 Reservations & Info / Flight Info +1 721 546 7661, +1 721 546 7660 Mon-Sat, 9am-4pm
38 Baggage +1 721 546 7660, +1 721 546 7661 Mon, Wed, Thur, Fri 9am-4pm, Tue & Sat 8:30am-6pm Sun closed
St. Vincent
39 Reservations & Information +1 800 744 2225 -
40 Baggage +1 784 456 5555, Extn: 1023 -
Suriname
Ticket Office: Paramaribo Express, N.V. Wagenwegstraat 36,Paramaribo
41 Reservations & Information +597 52 00 34, +597 52 00 35, +868 625 7200 Mon-Fri, 8am-4pm
42 Baggage +597 0325 437 Mon-Fri, 8am-4pm
Sweden
Ticket Office: AVIAREPS AB,Riddargatan 17, 114 57 Stockholm
Fax: +46 8 241 888
43 Reservations & Information +46 8 545 259 51 -
Switzerland
Ticket Office: Airline Center, Badenerstrasse 15,8004 Zurich
44 Reservations & Information +41 44 286 99 27 -
The Netherlands
Ticket Office: AVIAREPS Bv, Beechavenue 104,1119 PP Schipol,The Netherlands
Fax: +31 (0) 20 6 23 01 51
45 Reservations & Information +31 (0) 20 6 55 11 79 -
Tobago
Airport Ticket Office: ANR Robinson International Airport
46 Reservations & Information +1 868 625 7200 8am-4pm
47 Baggage +1 868 639 0595, +1 868 639 0588, +1 868 669 3000, Extn: 2630 8am-4pm
48 Flight Information +1 868 669 3000 -
Toronto
Airport Ticket Office: Caribbean Airlines, Terminal 3 - Departure Level(curb -side post #35) - Check in counters 432 & 433
49 Reservations & Information/ Flight Information +1 800 920 4225 Mon, Tue, Thu & Fri: 8pm-10:30pm, Wed & Sun: 12:30pm-3:15pm & 8pm-10:30pm, Sat: 6:30am-9am, 8pm-10:30pm
50 Baggage +1 905 672 9991 Mon, Tue, Thu & Fri: 8pm-10:30pm, Wed & Sun: 12:30pm-3:15pm & 8pm-10:30pm, Sat: 6:30am-9am, 8pm-10:30pm
Trinidad
51 Reservations & Information +1 868 625 7200, Daily 6am-7pm
52 Baggage +1 868 669 3000 Ext. 7513, 7514 7am-8pm
53 Flight Information +1 868 669 3000 Daily 6am-7pm

Reservations Sales and Digital Support

Timing: Daily 8am-7pm, AST

Sr. No. Location Contact No.
1 USA & Canada + 1 800 920 4225
2 Trinidad & Tobago and Suriname + 1 868 625 7200
3 Guyana (International calls) + 1 800 744 2225
4 Guyana (Local calls) 226 1260
5 Jamaica (International calls) + 1 800 523 5585
6 Jamaica (Local calls) 888 359 2475
7 St. Maarten (local) + 1 721 546 7661 or 7660
8 Havana, Cuba (Local calls) 800 29737
9 Curacao +(599) 9 788-9959
10 Grand Cayman (345) 769-4071
11 Dominica 1-833-522-4762
12 Other Caribbean + 1 800 744 2225, + 58 212 762 0231
13 Caracas + 58 212 762 4349, + 58 212 761 4478, + 58 212 720 1161
14 UK +44(0)207 644 8845, +44(0)207 572 1218
15 All other locations + 1 800 523 5585

Cargo Services

Sr. No. Name Contact No. Email
Barbados
1 Telesales 1 246-623-9863 cargo [at] caribbean-airlines [dot] com
Canada
2 Airline Services Intl Inc 1 905 629 4522 Extn: 813, 1 905 629 0700,
Fax: 1 905 629 4651		 pricing [at] airlineservices [dot] com
3 Telesales 1-888-828-5206, 868-669-3000 Option 4 cargo [at] caribbean-airlines [dot] com
Dominica
4 Ground Handlers Ltd 1 767 445-8936, 1 767 235-1060 groundhandlersltd [at] whitchurch [dot] com , groundhandlersltd [at] gmail [dot] com
Guyana
5 Telesales 868-669-3000 Option 4 cargo [at] caribbean-airlines [dot] com
Kingston
6 Laura Dennis-Cummings 1-876-945-6451 laura [dot] dennis-cummings [at] caribbean-airlines [dot] com
7 Rohan Smith 1-876-945-6435 rohan [dot] smith [at] caribbean-airlines [dot] com
8 Easton Brown 1-876-945-6400 easton [dot] brown [at] caribbean-airlines [dot] com
9 Telesales 1-876-945-6428, 1-876-945-6405, 1-876-945-6408 cargo [at] caribbean-airlines [dot] com
Montego Bay
10 AJAS Limited 876-940-9061, 876-940-9062 cargobookingsmbj [at] caribbean-airlines [dot] com
11 Andrew Hill 1-876-940-9032 andrew [dot] hill [at] caribbean-airlines [dot] com
12 Telesales 868-669-3000 cargo [at] caribbean-airlines [dot] com
Port of Spain
13 Telesales Team 1-868-669-3000 cargo [at] caribbean-airlines [dot] com
Miami
14 Telesales 1-888-828-5206, 868-669-3000 cargo [at] caribbean-airlines [dot] com
15 Nanette Duncan 305-526-6880,
Fax: 305-526-7260 		nanette [dot] duncan [at] caribbean-airlines [dot] com
16 Michael Mc Leod 305-526-6880,
Fax: 305-526-7260 		michael [dot] mcleod [at] caribbean-airlines [dot] com
17 Bruce Ying 305-526-6880,
Fax: 305-526-7260 		bruce [dot] ying [at] caribbean-airlines [dot] com
New York
18 Telesales 1-888-828-5206 cargo [at] caribbean-airlines [dot] com
19 Elizabeth-Ann Seebaransingh 646-943-0664 elizabeth-ann [dot] seebaransingh [at] caribbean-airlines [dot] com

United States

Sr. No. Territories Name Contact No. Primary Email Secondary Email
1 California, Oregon, Idaho, Nevada, Arizona, New Mexico, Colorado, Wyoming, Montana, Nebraska, Kansas, South Dakota, North Dakota Geraldine Diaz 562-316-8674 lax [at] networkcargo [dot] com geraldine [dot] diaz [at] networkcargo [dot] com
2 Massachusetts, Vermont, Maine New Hampshire, New Jersey(North), Connecticut, Rhode Island Ken Joseph 347-916-3600 jfk [at] networkcargo [dot] com ken [dot] joseph [at] networkcargo [dot] com
3 South Carolina, North Carolina Susan Gallagher 704-236-1561 jfk [at] networkcargo [dot] com susangallagher [at] bellsouth [dot] net
4 West Virginia, Ohio, Michigan, Pennsylvania, Washington D.C., Maryland, Delaware, New Jersey (South) Mr. Ron Hein 409-293-6299 iad [at] networkcargo [dot] com ron [dot] hein [at] networkcargo [dot] com
5 Texas, Louisiana, Arkansas, Oklahoma Adriana Houser 281-788-2493 iah [at] networkcargo [dot] com adriana [dot] houser [at] networkcargo [dot] com
6 Minnesota, Wisconsin, Iowa Neviana Poleganov 773-686-3385 ord [at] networkcargo [dot] com neviana [dot] poleganov [at] networkcargo [dot] com
7 Mississippi, Alabama, Georgia Jeff Dean 404-924-0041, 404-209-9823 atl [at] networkcargo [dot] com jeff [dot] dean [at] networkcargo [dot] com

Arrivals and Departures

Timing: Daily, 7am-8pm (AST)

Sr. No. Location Contact No.
1 USA, Canada & St. Maarten + 1 800 920 4225
2 Trinidad & Tobago and Suriname + 1 868 625 7200
3 Guyana (International calls) + 1 800 744 2225
4 Guyana (Local calls) 226 1260
5 Jamaica (International calls) + 1 800 523 5585
6 Jamaica (Local calls) + 1 888 359 2475
7 Havana, Cuba (Local calls) 800 29737
8 Grand Cayman 345 769 4071
9 Curacao +59997889959 
10 Other Caribbean + 1 800 744 2225
11 Caracas + 58 212 335 7405
12 UK + 44 870 774 7336 + 44 845 362 4225
13 All other locations + 1 800 523 5585

Club Caribbean/Caribbean Miles Services

Sr. No. Location Contact No.
1 Trinidad and Suriname + 1 868 625 5540, + 1 868 625 7200
2 Tobago +1 868 660 7200
3 USA and Canada +1 800 920 4225, +1 800 523 5585
4 St Maarten +1 800 920 4225
5 Caribbean and Guyana +1 800 744 2225
6 Jamaica (International) +1 800 523 5585
7 Jamaica (Local) +1 888 359 2475
8 Caracas +1 212 335 7405

Corporate Offices

Sr. No. Location Contact No. Address Fax No.
1 Trinidad and Tobago + 1 868 625 7200 Iere House Golden Grove Road PiarcoTrinidad, West Indies + 1 868 669 6541
2 Jamaica + 1 876 924 8331 128 Old Hope RoadLiguanea, Kingston 6 + 1 876 924 8331

For Refund

  • For any query related to Ticket Refund you can contact at the details given below:
    Contact No.: + 1 868 669 3000 (Mon-Fri, 8am-4pm), Extn No.: 2411 , 2415
    Email: refunds [at] caribbean-airlines [dot] com , eticket [at] caribbean-airlines [dot] com
  • You can also fill this Refund Request Form .
  • Refund will be initiated within 7-21 working days to the original payment method .
  • For more information, please read .

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